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From International Contact Center Academy
HIGH PERFORMANCE COACHING WEBINAR SERIES UNLEASHING THE HUMAN POTENTIAL WITHIN HOW TO BOOST AGENTS PERFORMANCE
...ching for High Performance and how it can be used in your Contact Centre Operations.
You will learn:
a) People Management, how to differentiate peak performers from weak performers
b) Time Management, how to focus on the worthy that yields maximum throughput
c) Cost Management, how to do a ROI and track financial performance of teams
The basic concepts of Lean Six Sigma and a
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