Online Contains eLearning

Creating a Business Execution Culture ...down to virtually every level of the company. This course contains powerful information to help you create an execution culture in your organization. Whether you're a senior manager or the manager of a small business unit, you can do your part to create an execution culture in your company. One lesson explores the critical role leaders play in creating an execution culture. You'll learn about  more...

Discover Outlook 2007 Level 3 ...ask management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace,  more...

Discover Outlook 2007 Level 2 ...ask management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace,  more...

Discover Outlook 2007 Level 1 ...ask management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace,  more...

Illegal Insider Trading Simulation ...nds that you do the same. What do you do? This simulation contains links to the following course: LCO0117. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to  more...

Workplace Diversity Awareness Simulation ...usiveness through a diversity initiative. This simulation contains links to the following course: lchr_01_a03_lc_enus. The types of responses this simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how  more...

Planning Managing Project Human Resources Simulation Planning & Managing Project Human Resources: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned You're a project manager for a food and beverage testing company Hoit Laboratories. As a seasoned PM, you're currently managing a number of testing and development projects simultaneously. And each project  more...

Outlook XP Proficient Expert ... task management, and contact management. Outlook XP also contains collaboration tools, so information can be shared more effectively. Outlook XP / 2002 (Proficient) Outlook XP Basics Introducing Outlook XP - What Is Outlook XP? - Outlook Overview - Integration With Other Applications - Outlook Or Outlook Express? Screen Layout - Title Bar, Menus & Toolbars - The Outlook  more...

Access to Employee Medical Exposure Records ... to Employee Medical & Exposure Records This course contains information regarding employee rights of access to medical and exposure records in order to promote the recognition of workplace hazards and subsequently reduce occupational disease. The content in this course is designed to comply with the intent of the applicable regulatory requirements. In this course, you'll learn about the  more...

Sales Communications Foundations Sales Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct  more...

Business Execution Simulation Business Execution: Simulation You were recently hired by V&A Beverages (a bottler and distributor of spring water and carbonated soft drinks) to serve as head of distribution for East Coast operations. Having come from a company steeped in business-execution strategies, you soon discover that V&A's corporate culture is mired in bureaucracy and suffering from a severe lack of planning and  more...

Business Crisis Management Simulation Business Crisis Management: Simulation You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board  more...

Moving Into a Management Role Simulation Moving Into a Management Role: Simulation You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You\'ll initially find that some of your coworkers\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to  more...

Leadership and Management Simulation Leadership and Management: Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the  more...

Diversity Awareness Simulation Diversity Awareness: Simulation You're employed as an account manager for NGF Integrated Products - a US-based circuit board manufacturer. As a result of expansion into new sales territories, your company has been broadening its workforce, and employee diversity is starting to be addressed more formally. As a participant in the new training initiative, you've been sent to a diversity  more...

Creating a Standard Image to Deploy Windows 7 ...n is Windows Automated Installation Kit for Windows 7. It contains documentation and tools including Windows System Image Manager, ImageX, Windows Preinstallation Environment, and Deployment Image Servicing and Management to deploy Windows 7 using images. These tools enable IT professionals to create Windows images and answer files and to apply and service the images. This course demonstrates  more...

SharePoint 2010 New Features for End Users ...nd Users Microsoft Microsoft SharePoint Server 2010 contains a number of new features and enhancements specifically geared at improving the end user experience. These include enhanced remote file-editing capabilities using Web Apps and mobile devices, improvements to team sites, and enhancements in social computing. This course explores the SharePoint Server 2010 interface, including the  more...

Virtualization Management in Essentials 2010 ...ntials 2010 Microsoft System Center Essentials 2010 contains a built-in Virtual Machine Manager to provide administrators with a central location to manage both physical servers and clients as well as virtual machines. Administrators can create and configure Virtual Machines directly from the Essentials 2010 console. This can be done by converting physical machines to virtual machines or  more...

Sales Team Management Simulation Sales Team Management: Simulation During the course of this simulation, you will assume the responsibilities of a sales manager for Upper Crust Delectables--a thriving business that distributes gourmet baked goods to hotels and restaurants nationwide. Management has found a high degree of success with its sales force by employing a team approach, and you, a longtime employee of the company,  more...

Balancing Your Responsibilities Simulation Balancing Your Responsibilities: Simulation Brackens East Seafood, Inc. is a wholesale seafood distributor that's serviced the food industry for over thirty years. Its customers include restaurants, grocery stores, and institutional cafeterias. You're the company's webmaster responsible for maintaining and updating its B2B web site. As a majority of customers now use the site to place  more...

Sales Communication Techniques Simulation Sales Communication Techniques: Simulation You have recently begun working as a sales representative for Clinical Protocols Software (CPS), Inc. CPS makes utilization review software. Your job is to sell a software product called Procedure Protocols Plus. CPS designed this product for managed care companies to use to evaluate proposed surgeries and make hospital length-of-stay  more...

Opportunity Development Simulation Opportunity Development: Simulation In this simulation, you will serve as a sales manager for Koshi Electronics, a manufacturer of business equipment whose product lines run from calculators to multifunction fax units and professional-grade copiers. With a combination of inside and field-sales personnel, Koshi sells its products strictly on a business-to-business level, focusing on three  more...

Advanced Data Manipulation Features in Word 2007 ...that you can link to external data sources, and Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of built-in commands and content controls. The mail merge feature is also improved and simplified in Word 2007, enabling users to merge content into letters, e-mail messages, envelopes, and labels very  more...

SAPBusinessObjects Dashboards and Analytics ...glance. The corporate dashboard report does just that. It contains a series of dials in a corporate cockpit that reflect the key performance metrics from each department. Dashboarding involves the presentation of key business data in a very concise visual manner. SAP's BusinessObjects offers dynamic, customizable data visualization tools that allow you to create insightful and powerful  more...

EU Privacy Data Security ...ter support provided by Mason Hayes Curran. This document contains general information based on Irish law at the time of its writing. Please note however that it does not constitute legal or commercial advice, nor is it intended to create a solicitor-client relationship. Neither is it intended to provide a comprehensive or detailed statement of the law. No liability whatsoever is accepted by  more...

School Time Phonics Program A four-disk CD-ROM phonics-based learning environment for mastering the basic letter-sound associations in the English language. The School Time Phonics Program is a four-disk CD-ROM phonics-based reading program designed by reading specialists to provide an interactive, multisensory learning environment for mastering the basic letter-sound associations in the English language. This comprehensive  more...

How to Interview Like a Professional Learn the secrets to having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is  more...

Introduction to the Administration of a Medical Office ...While this course is intended for personal enrichment, it contains objectives and information that can be extremely beneficial to those who utilize them in a professional atmosphere. Books, Tools, Resources for the Course: Due to the nature of this course, you will be given a listing of possible references, books, resources and web pages for you to ?check out.? This course is specifically  more...

Mastering RoboHelp Office 2002 ...in RoboHelp HTML. Importing Documents, Files and Projects contains Word to Help conversion tips; how to convert Word documents to RoboHelp; how to import Word documents to RoboHelp HTML; how to convert WinHelp projects to RoboHelp HTML; and how to import HTML files to RoboHelp HTML. Working with Help Topics describes creating topics; previewing topics; deleting topics; renaming topics;  more...

Personal Financial Planning ...ven the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting financial goals, managing credit and debt, building your assets, and limiting your financial liabilities.  more...

A Day 1 - Chapters 1-5 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This first of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers basic concepts of DOS, including commands and navigation; Windows 9x and 2000, including folders and files; control settings, such as CMOS, DMA, and IRQ; explanation and  more...

A Day 2 - Chapters 6-9 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This second of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with  more...

A Day 3 - Chapters 10-13 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This third of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers power supplies, power protection devices, and power chains; video cards and printers; modems, dialers, and dial-up networking; and Windows NT, including the registry, remote  more...

A Day 4 - Chapters 14-18 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This fourth of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and  more...

Spanish for Health Professionals (Intermediate) Self-Directed A su salud! (To Your Health!) is an exciting and groundbreaking intermediate-level Spanish program for students and practicing health-care professionals. A su salud! promotes Spanish competency in language as well as cultural awareness of the Latino immigrant community through the use of broadcast-quality dramatic video and numerous imaginative interactive exercises. ?A su salud! (To Your  more...

Microsoft MCSE 2003 Complete Course ...contains all the necessary course materials required to learn the ins and outs of becomming a Microsoft Certified Systems Engineer. This course contains over 70 hours of interactive, video based, instruction, delivered on CD. This course is designed to meet all the requirements for Microsoft Corporation`s Certified Systems Engineer certification and testing for Windows 2003 operating and  more...

Java 2 -- Building Graphical User Interfaces ...contains 3 units: The Java.awt.package, using GUI components and managing the layout. Each unit covers detail the elements of Java necessary to build graphical user interfaces. This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. The first unit will cover the features of the java.awt.package. It explains the important methods and alignment  more...

Java 2 -- Applets & Imaging ...contains 4 units: Applets, Advanced Applets, 2d Graphics and Printing in Java, and Imaging. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language. The first unit defines an applet and lists the features of an applet. You will learn about the Applet class, its hierarchy, and its methods. You will also learn about  more...

Java 2 -- File I/O ...contains 4 units: I/O in Java Streams, Using the Filter & Pipe Stream Classes, Using the Character Stream, and Using the File Classes Each unit covers detail the elements of Java necessary to implement the features and functions for file input and output as you program in the Java language. In the first unit, you will learn about how Java performs basic I/O operations using streams. This unit  more...

Java 2 -- Advanced Java ...contains 4 units: Garbage Collection, Java Security, Internationalization, JavaBeans Technology. Each unit covers detail the elements of Java necessary to implement these advanced features and functions as you program in the Java language. The first unit explains the process of garbage collection. It describes the gc( ) and finalize( ) methods in Java and the code used to make objects  more...

Java 2 -- Enterprise Java ...contains 4 units: JFC and Swing, Working with Swing Components, Java Servlets, and Distributed Applications. Each unit covers detail the elements of Java necessary to implement these enterprise features and functions as you program in the Java language. The first unit provides an overview of the JFC package and the Swing architecture. It explains the features of the Swing class and the Swing  more...

Java 2 -- Advanced java.lang & java.util Packages ...contains 3 units: Accessing Resources at Run Time, The Reflection Package, The jar Utility. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language. The first unit describes the important methods in the System class, such as arrayCopy( ), exit( ), gc( ), getProperty( ), load( ), setProperty( ), setIn( ), setErr( ),  more...

Java 2 -- Extending the GUI ...contains 3 units: Creating Fonts, Dialog Boxes, and Menus, Using Listener Methods, and Handling Events. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language. In the first unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods. You will learn to create  more...

Java 2 -- Networking ...contains 3 units: Networking Basics, Programming Using Sockets, and Programming Using Datagrams. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language. In the first unit, you will learn about the client/server architecture that forms the core of networking concepts. The unit also explains frequently used networking  more...

NETS`S - National Education Technology Standards for Students ... needed to be successful in life. This courseware library contains training designed to address the performance indicators included in NETS?S and help students acquire the subject matter needed to meet these standards. This curriculum will provide students the opportunity to learn how to use technology for different reasons and in different ways. Researching, problem-solving, and communicating  more...

Integrating Technology in the Classroom ...ial and provides reinforcement, a printable workbook that contains real-life examples and exercises, and a survey that allows the learner to rate the effectiveness of the course. This Courseware was developed for educators by educators from around the world, accounting for over 150 years of experience in teaching, technology, and instructional design. Course objectives were created based on the  more...

Instructional Design Series This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner  more...

American Citizenship Test Prep ...epare to take the American citizenship test. This course contains seven critical aspects of information that you will need to know, including: rights and responsibilities of American citizens and aspects of eligibility to apply for citizenship, American History, American Government, American Holidays and Symbols, U.S. Constitution (Preamble and Articles), U.S. Constitution (Bill of Rights and  more...

Build Your Own BIZ - Customer Service Strategies This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special  more...

Build Your Own BIZ - Pricing Your Product This course will help you price your product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your  more...

Complete Paralegal Training Program (Self-Paced) ...ncreasing. This course consists of 2 sections. Section I contains the "all about the law" information, and Section II focuses on law specialties, complete with samples of pleadings, formats, and citations. It`s streamlined and yet quite comprehensive - all you will need to learn to enter the field. It is designed to teach the functions and processes of institutions in the U.S. legal system,  more...

Conducting Business in Latin America ...eat prospects for many U.S. based businesses. This region contains a wealth of natural resources, available labor, and consumer demand for both U.S. products and services. This course provides students with the foundation and insight they will need to successfully conduct business in the region and market themselves to U.S. businesses looking to grow into this fertile expanse. How successful  more...

Doing Business in China ...he actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...ither at home or in any healthcare facility. This course contains a wealth of resources and information that give you the skills for success as an independent transcriptionist, including a module on how to prepare for the certification examinations issued by the AAMT (American Association for Medical Transcription). We don`t just train you for a new career. We give you access to a database  more...

Build Your Own BIZ - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Build Your Own BIZ - Bootstrap Marketing This course will help you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Branding and Beyond Learn how to use branding to set your product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Crisis and Continuity Planning This course will help you plan for business-disrupting events and make certain that you can continue operation of your business if one of these events occur.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the  more...

Build Your Own BIZ - Customer Service That Sells Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - Dynamic Workforce Management Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...

Build Your Own BIZ - Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ - How to Borrow Money How to borrow money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - How to Fire Firing an Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ - How to Hire This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Networking Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Performance Improvement This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - Selling Skills This course is designed to sharpen your selling skills and help you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills  more...

Build Your Own BIZ - Teamwork This course will help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

Build Your Own BIZ - Using Financial Statements Understand and utilize financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Writing a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the  more...

Doing Business in India ...he actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to  more...

Essential Spanish ...ber of scenes in various authentic situations. Each scene contains a set of exercises with a short test to see how you are getting along. Each act deals with specific areas of everyday encounters: simple personal information; food and drink; shopping; asking directions; travel and accommodation. Throughout the exercises there are two couples you will interact with. Tony and Kate are fluent  more...

The EcoBroker Certificate Program ...n about ?green? homes and business practices. The program contains three courses leading to the EcoBroker Certified? professional designation. These courses are provided online in a completely self-paced format. A live instructor is assigned to each student. The instructor provides feedback on various interactive exercises and is available for additional assistance. EcoBroker Environmental  more...

How to Motivate Employees ...he actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ... physician?s office, group practice, or small clinic. It contains 8 hours of authentic physician dictation in the following specialties: Cardiopulmonary Dermatology Ears, Nose, Throat Gastrointestinal Genitourinary Gynecology Hematology Immunology Neurology Obstetrics Oncology Ophthalmology Orthopedics Pediatrics Plastic Surgery Psychiatry The original medical reports are dictated by real  more...

Mastering Presentation Skills for the Workplace ...he actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to  more...

Handling Organizational Change Simulation You are a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down  more...

Implementing a Succession Plan Simulation Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Dealing with Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers? assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various  more...

Avoiding Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in  more...

Managing Technical Professionals Simulation Beech & Stern Instrumentation is a medical engineering firm that specializes in the development of cardiac and pulmonary devices. Founded by a former chief of thoracic surgery and a biotechnical engineer, the company has been in operation for nearly three years and has grown rapidly. But with the increasing pace of growth and the diminishing involvement of the founders, Beech & Stern is at a  more...

Initiating a Succession Plan Simulation Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Customer Service Agent Skills Simulation Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist  more...

Frontline Call Center Skills Simulation This simulation will test your ability to deal with unhappy external customers, and to establish good working relationships with internal customers--your co-workers. Using this simulation will help you assess and practice your skills assisting various customer types, such as; "relater", "director," and "thinker." This simulation is based on the series "Frontline Call Center Skills" and contains  more...

Technical Support Agent Skills Simulation Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...

Outlook 2000 - Proficient ...ask management, and contact management. Outlook 2000 also contains collaboration tools, so information can be shared more effectively. DiscoverWare's Discover Outlook 2000 combines audio, animation, and software simulation with a unique user interface to make the "discovery" of Outlook 2000 both effective and entertaining. The program is also designed to help users learn Outlook 2000 at their  more...

Oracle 11i10 System Admin Printer Management Form Personalization ...ssential for personalizing forms. In addition, the course contains information about the basic, intermediate, advanced, and administrative concepts related to forms personalization. Learn To: Identify features of print definition components. Identify steps to define a new printer using custom components. Identify features of the Pasta utility. Identify features of Form  more...

Lotus Notes R5 Collecting and Organizing Information ...in a document by using the ruler. Format a document that contains tables by using the Table Properties dialog box. Format a document that contains lists. Format a section in a document. Attach an object to a document. Create a link to another database within a Notes document. Unit 4: Organizing the Workspace Duration: 2 Hour(s) Create a view. Create a new category in a Notes  more...

C Programming - Part 1 ...ation of global variables in C++. Identify the code that contains the correct definition of the struct tag and its variables. Identify the code that contains the correct definition of the union tag and its variables. Identify the code that contains the correct definition of enum tag and its variables. Identify the benefits of using typedef. Unit 3: Classes Duration: 2 Hour(s)  more...

SQL and PL SQL Data Retrieval Techniques Course Overview This course is the second in a three-part Oracle series that is based on the ILT course Introduction to Oracle: SQL and PL/SQL. This course describes how to access data from more than one table using joins and aggregating data using group functions. This course also describes how to embed a SQL statement in a clause of another SQL statement to enhance the power of SQL queries.  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...er with the corresponding event status that the event log contains. Log specific data about network traffic by using Network Monitor. Identify the steps to troubleshoot a specified networking problem by using the ipconfig command-line utility. Identify the process carried out to diagnose network connectivity problems based on the output of the ping command-line utility. Identify the steps  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint Course Overview The is the first course in a two part series which begins with a general overview of new productivity and information handling tools. It then concentrates on new features within Microsoft Word, Excel and PowerPoint. Learn To • Identify the features of speech recognition in Office XP. • Identify the features of handwriting recognition in Office XP. •  more...

mySAP com - Overview ...own why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, describes the different types of hosting available, and presents various business applications supported by mySAP.com. Learn To: o Identify mySAP.com Basics. o Identify mySAP.com Components. o Identify Application  more...

Lotus Domino 6 for Relase 4 Administrators Developers Curriculum ...contains 2 courses and introduces the R4 system administraot and developer to Lotus Domino R6. The curriculum covers new features introduced in R5 that are part of R6. It also teaches how to install R6 and introduces the new features of R6, as well as the integrated development environment in Domino Designer 6. This Curriculum Bundle contains: IBM Lotus Domino 6: Preparing Domino R4  more...

Lotus Notes R5 Collecting and Organizing Information ...in a document by using the ruler. Format a document that contains tables by using the Table Properties dialog box. Format a document that contains lists. Format a section in a document. Attach an object to a document. Create a link to another database within a Notes document. Unit 4: Organizing the Workspace Duration: 2 Hour(s) Create a view. Create a new category in a Notes  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations Course Overview This is the final course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the features of securing a network; identify the Security Tool Set components and configuration areas  more...

IBM DB2 Universal Database V6 1--App Development ...e content of host variables to determine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information they contain. Identify the  more...

IBM DB2 Universal Database V6 1--App Development ...e content of host variables to determine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information they contain. Identify the  more...

CIW Dynamic Server Pages Part 2 Course Overview This is the second course in a three part series that students will learn about PHP and introduces Microsoft Active Server Pages (ASP) and VB Script. Additionally, this course will cover debugging PHP, PHP security, introduction to ASP, using VBScript, ASP intrinsic objects, and ASP default components. Learn To • Identify errors and debugging in PHP. • Identify  more...

Dir Database Int Using DirXML Part 4 XDS Docs XSLT Stylesheets ...nchronization process. o Identify the code segment that contains the correct elements in the NDS.DTD file. o Create a filtered replica by using ConsoleOne. o Load a PBX driver by using Windows Explorer. o Import a PBX driver into a driver set by using ConsoleOne. o Import an NT domain driver by using ConsoleOne. o Match the syntax required to configure an NT domain driver with its  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...ting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify elements of the network design process. To match key technologies and services integrated into a Windows Server 2003  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...ting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify elements of the network design process. To match key technologies and services integrated into a Windows Server 2003  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...f optimizing and troubleshooting DNS and WINS. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the DNS client name resolution process. To identify factors to consider when planning DNS server  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...f optimizing and troubleshooting DNS and WINS. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the DNS client name resolution process. To identify factors to consider when planning DNS server  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...shooting -, and troubleshooting remote access. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify key features of IPSec. To identify IPSec rules for an IPSec connection. To match  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...shooting -, and troubleshooting remote access. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify key features of IPSec. To identify IPSec rules for an IPSec connection. To match  more...

Partnering with Your Boss You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and  more...

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online The DOT 6060 Supervisor Drug and Alcohol Awareness online course features Bill Judge, a nationally known DOT Drug Law Expert. This course is designed to help you meet the Department of Transportation's training requirements for supervisors of covered safety-sensitive employees as described in 49 CFR Part 40. The training materials address reasonable suspicion as a performance issue, and as  more...

Current Practices in the Management of Central Lines ...chniques, equipment and devices in use today. This course contains current practices for best patient outcomes and provides 5. 0 contact hours of continuing education. Many State Boards of Nursing require that the LPN/ LVN have additional infusion therapy education after licensure. A link to each state board of nursinga ™s requirements for the LPN/ LVN to manage infusion therapy and  more...

Total Parenteral Nutrition in the Adult Patient ...VN involved in providing nutritional support, this course contains current practices for best patient outcomes. This course provides 5 contact hours of continuing education. State Boards of Nursing have varying positions on the role of the LPN/ LVN in the administration of parenteral nutrition. A link to each state board of nursing is listed here. Competency requirements are obtained and  more...

All About Gamma Globulin ... LPN/ LVN involved in providing this therapy, this course contains current practices for best patient outcomes. Objectives Upon completion of this course, the participant should be able to: 1. Names at least three conditions for which gamma globulin is indicated 2. Demonstrate understanding of gamma globulin administration by recognizing the steps involved in its preparation and  more...

Using Hospice and Palliative Preferred Practices to Create a Plan of Care ...ty of life in the face of death. In addition, this course contains innovative videos which uniquely illustrate elements of a case study and highlight important concepts of care to establish a learning experience grounded in the principles of mentoring. Through these videos, clinicians have an opportunity to experience aspects of the Lester familya ™s end of life journey and see how the  more...

Inotropic Therapy for the Treatment of Chronic Congestive Heart Failure ... involved in providing this valuable therapy, this course contains current practices for best patient outcomes. This course provides 2 contact hours of continuing education. State Boards of Nursing have varying positions on the role of the LPN/ LVN in the administration of inotropic therapy. A link to each state board of nursing is listed here. Competency requirements are obtained and  more...