Instructor Led Contents Training

jQuery Jumpstart At the end of jQuery Jumpstart training course, the participants will understand: * Dynamic page content * Form Validation * Event Handling * Retrieve or Manipulate the contents of the wrapped set * Animated drop down / Fly out navigation * Cross - Fading images * Dynamic content through Ajax * Plugins(Animated slider banners, Accordian menus etc)  more...

ZITT ET Certified Data Warehousing Training Courses ...ultant/ Specialist. Course Syllabus DATAWAREHOUSING CONTENTS * What is Data warehouse? * Characteristics of Data warehouse. * What is Datawarehousing? * Principles of Data warehouse. * Benefits of DWH.  more...

L'Obel Certified QTP Training in Bangalore India ...--------------------------------- SOFTWARE TESTING QTP CONTENTS a Introduction to Software Engineering a Opportunity for Testers a Scope for Testing a Software Development Life Cycle(SDLC) a SDLC Models a Testing Techniques o a. Black-Box Testing o b. White-Box testing o c. Grey-Box Testing a Black Box Testing Techniques a White box Testing Techniques a Types  more...

L'Obel Certified Software Testing Training in Bangalore ...------------------------------------- SOFTWARE TESTING CONTENTS a Introduction to Software Engineering a Opportunity for Testers a Scope for Testing a Software Development Life Cycle(SDLC) a SDLC Models a Testing Techniques o a. Black-Box Testing o b. White-Box testing o c. Grey-Box Testing a Black Box Testing Techniques a White box Testing Techniques a Types  more...

L'Obel Data Warehousing Training ...ltant/ Specialist. Course Syllabus DATA WAREHOUSING CONTENTS * What is Data warehouse? * Characteristics of Data warehouse. * What is Data warehousing? * Principles of Data warehouse. * Benefits of Data Warehousing. * What is Online transactional systems (OLTP)? * Difference between OLTP and Data Warehousing. * Architecture of Data Warehousing. * HPQS. * Approaches of Data  more...

Internetworkz CCNA Training Bangalore India ... Our CCNP training is also renowned in the country. The contents for our CCNA program is as follows: Describe how a network works a Describe the purpose and functions of various network devices a Select the components required to meet a network specification a Use the OSI and TCP/ IP models and their associated protocols to explain how data flows in a network a Describe common  more...

Masterclass Microsoft Office Professional 2007 Developing Smart Work Skills ...arts, insert references, footnotes, indexes, and table of contents. Excel: create formulas, calculate values, analyze data, present information visually with graphics and charts, analyze data, work with databases, share spreadsheets for review and manage changes. PowerPoint: learn how to create memorable presentations, create great-looking slides, charts, and diagrams, bring ideas to life  more...

SAS Training ...d wish to further renew his/ her skills. Table of Contents Base SAS (Week 1 ) * Introduction to SAS Programming * Working in the SAS Environment * Working with the Windows o Enhance Editor o Result Window o Log Window o Explorer Window o Output Window o Program Editor Window * Overview  more...

SAP WM Training ...ove further in the SAP logistics module. Table of Contents Basics of SAP , Warehouse Management (Week 1 ) * Basic SAP GUI Navigation * Organizational units and master data in Warehouse Management * Configuring the interface between Inventory Management and Warehouse Management * Batch management and quality management in the warehouse * Delivery  more...

Adobe Acrobat ...se it to personalise your Adobe PDF files. Reflow the contents of Adobe PDF documents. Create a tagged Adobe PDF file that reflows to fit any viewing device. Add security to PDF documents Secure your PDF documents, so that you can distribute them with confidence Prevent viewers from printing, copying & editing the PDF document LOCATIONS Courses can be delivered at our offices in  more...

Advanced QuarkXpress ...dvanced - Creating an index - Creating lists & tables of contents - Creating books Colour Advanced - Features of spot & process models Colour management preferences - Introduction to Trapping - Setting trapping preferences - Trapping exceptions colour by colour - Trapping exceptions item by item PDF - Importing PDf files - Exporting PDf files Pre-Press Checks -  more...

VB Excel ...roperty The Range Property Flexible Ranges Range Contents Workbooks and Sheets Activating a Workbook Activating a Worksheet ThisWorkBook Objects, Properties and Methods Controlling Objects with their Properties Performing Actions with Methods Performing Multiple Actions on an Object Variables and Constants Variables Data Types Constants Control  more...

Introduction To MS Frontpage ... Styles (Create, Modify And Apply) - Timestamp - Table of Contents - Horizontal Lines - Borders Apply to Individual/ All Pages - Import Files & Folders Into The Web Forms - Create A Form - Add Fields To The Form - Set Data Entry Rules - Collect Information From Form (Send To Filename, Email Address, Database) - Set Up Confirmation Form - Create Search Form - Use Of Database Results Wizard  more...

IBM-AIX Training Workshop CYMPAC - PUNE ... + HMC (Hardware Management Console) All Course Contents are Prepared by Industry Experts and Practical Scenarios will be Executed on LIVE server UNLIMITED Technical Support/ Guidance Complete assistance in Interview Preparation (Questions with Standard Answers & Tips), Resume Building TOTAL COURSE DURATION: 2. 5 to 3. 0 months AVAILABLE TIMINGS: 7: 00 AM to 8: 30  more...

Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual  more...

Customer Loyalty and Retention Customer Loyalty and Retention Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Customer satisfaction is WORTHLESS, customer loyalty is PRICELESS. Loyal is the most difficult of the customer service goals to achieve. But once you have it, you have something your competition will never have.  more...

Complain Handling and Resolution ... How to make an effective complaint handling. Program Contents: What complaints mean? Most common complaints Percent of customers complaining to different touch points. Types of Complaints. Levels of complaints. Where & who complains. Statistics on Customer Satisfaction. Repurchase Intentions. Actively encourage complaints. The Value of Complaints. Why customer not  more...

Managing Customer Service Managing Customer Service Target Audience: HR Team, Managers, Heads of Department and Directors in customer service environment Program Duration: 2 days Program Overview: The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This two days workshop will provide you with an opportunity to explore your responsibilities within  more...

Selling Smarter Cross Up Selling Techniques Selling Smarter, Cross & Up Selling Techniques Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: Ita ™s no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and  more...

Prospecting For Leads Prospecting For Leads Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: Prospecting is the key to your success. Your success today is a result of the prospecting you did six months ago. Become skilled at networking and remember the old 80/ 20 rule. Know who to target and how to target them, and remember to do some  more...

Overcoming Objections to Nail the Sale Overcoming Objections to Nail the Sale Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This two days workshop will help you plan, prepare, and execute proposals and presentations that address  more...

Telemarketing Using the Telephone as a Selling Tool Telemarketing: Using the Telephone as a Selling Tool Target Audience: All Staff in call center environment. Program Duration: 2 days Program Overview: Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how  more...

Dynamite Sales Presentations Dynamite Sales Presentations Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: A great sales presentation does not demand you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and  more...

Building Relationships for Success in Sales Building Relationships for Success in Sales Target Audience Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is  more...

The Art of Delegating Your Workforce The Art of Delegating Your Workforce Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This two days workshop will explore many of the facets of delegation, when to delegate, and who to delegate to. We will  more...

Motivating Your Workforce Motivating Your Workforce Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Ita ™s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This is a busy two days workshop to help supervisors and managers create a more dynamic, loyal,  more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet  more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of  more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,  more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental  more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one  more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are  more...

Developing Training Program ...repared to create a training program proposal. Program Contents: Program design. Identifying needs. The training model. The programa ™s basic outline. Evaluation strategies. Defining your approach. Researching and developing content. Pre-assignments in training. Choosing openings and energizers. Training instruments, assessments, & tools. Creating supporting materials.  more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their  more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that  more...

How to Manage Anger and Violence in the Workplace ...both an individual and organizational level. Program Contents: Albert Banduraa ™s behavior wheel. Warning signs of violence. McClurea ™s seven step anger management process. Communication skills. Problem solving tools. Stress management techniques. Norman Keitha ™s nine components of a violence prevention program. Turnera ™s fourteen stages of threat response.  more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating  more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into  more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they  more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course  more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you  more...

Enhanced Competency Improved Operational Skills at the Work Place Reputed and well managed companies are characterized by strong management. The most important quality required for such managers is to have clear overview and a holistic picture of the functioning of the organization. Frequently the pressures of the business need can create tension which, in turn, can lead to difficult situations. Many managers then find themselves faced with absenteeism,  more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with  more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making  more...

Advanced Skills for the Practical Training ...ice the skills needed for a team presentation. Program Contents: Preparing to learn. Understanding learning. Competencies for adult educators. Accommodating learning preferences. Adult learning. The art of facilitation. Planning a workshop. Visual aids. Your role as an effective communicator. Questioning as a training technique. Kirkpatricka ™s levels of evaluation.  more...

Presentation Survival School Public Speaking ...e, practice, and present a short presentation. Program Contents: Communication skills. How to edit your conversation. Appropriately sharing yourself with others. Trust. Positive self-talk. Making the most of meetings. Body language. Sticky situations. Advantages of oral presentations. Planning your presentation with PAFEO. Overcoming nervousness. The STARR pattern. Start  more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of  more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and  more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will  more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita  more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and  more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date  more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra  more...

Understanding Project Management ...ds for keeping the team focused and motivated. Program Contents: What is a project? Project management basics. How can projects help me? A projecta ™s life cycle. Selling a project. Preparing your project. The role of a project manager. Project goals. Laying out the project (SOW). Project risks and contingency planning. The work breakdown structure. Planning tools  more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly  more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you  more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.  more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about  more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest  more...

Secrets of Change Management ...o maintain a sense of control during a change. Program Contents: What is change? The Bridges change model. The Conner change model. The Janssen change model. Six reactions to change. Identifying the need for change. Identifying the cost and benefit. Setting the vision and goal. Responding to change. Creating and implementing a strategy. Planning for change.  more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then  more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been  more...

Business Leadership Becoming Management Material ...vely use these skills back in the workplace. Program Contents: Leadership profile and competencies to highlight your strengths and challenges. Directional and consequential thinking and how to develop these skills. Strategies for influencing others through improved communication and interaction. Your role in making meetings effective, both as a leader and as a participant. Critical  more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the  more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe  more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an  more...

Change and How to Deal With It Change and How to Deal With It Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by  more...

The Art of Making Meetings Work The Art of Making Meetings Work Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This two days program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment,  more...

Coaching Skills Coaching Skills Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and  more...

Dealing with Difficult People Dealing with Difficult People Target Audience: All staff in work environment. Program Duration: 2 days Program Overview: Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in  more...

iNTACS Certified Provisional SPICE Assessor Automotive SPICE ...Automotive SPICE. * Understand the detailed goals, contents and structure of ISO 15504 * Be able to prepare and conduct a SPICE Assessment * Be able to evaluate assessment results and determine maturity levels * Know which important tools and types of support are necessary to understand data management * Understand the important skills that an assessor must  more...

CFA Coaching In Bangalore by Knowledge Varsity ...plained concepts, worked out problems - E-learning video contents for review - Topic wise mock tests with feedback for improvement - Full length offline tests providing detailed analysis & comparison - Review Notes - Condensed notes for review Fees is Rs. 17, 000/- for level 1. - Get a discount of Rs 1, 000/- if you register before 26th June, 2011 - Get additional discount of Rs 1,  more...

CFA Level 1 coaching and training classes in Bangalore CFA Training In Bangalore by Knowledge Varsity Program Details - Coaching Program is designed by CFA ® charter holder - Classes will be conducted in Jyoti Niwas College - Full course curriculum will be covered - Excellent study material with explained concepts, worked out problems - E-learning video contents for review - Topic wise mock tests with feedback for improvement - Full  more...

XSLFO Training This course introduces the eXtensible Stylesheet Language, or XSL also known as XSL with Formatting Objects or XSLFO, to distinguish it clearly from XSLT. XSLFO provides the ultimate, standards-based solution to producing print and other presentation documents from XML information. This course teaches XSL with a focus on producing PDFs, using Apache FOP as the formatting engine. Though XSL is  more...

Sharepoint 2007 Training for Developers Microsoft SharePoint 2007 provides a huge range of functionality including enterprise content management, automation of business processes, and business intelligence and reporting. Although SharePoint is rich in features and capabilities, it involves common concepts and developer tasks that are universal to every type of SharePoint project. This course is designed to provide those who are  more...

Presentation Skills The ability to communicate effectively in today's world is a vital characteristic of every successful leader. This interactive course is designed to enable participants to learn how to deliver memorable and successful presentations with high impact. During the course, participants will deliver a short presentation and will receive feedback from the course tutor and, on the two day course, from  more...

Mobile Phone Repair Classess ...deo conferencing facility . THe details of the course contents are as follows . WE TRAIN PEOPLE ON CHIP LEVEL SERVICE & REPAIR OF MOBILE PHONES 1. SOLDERING 2. DESOLDERING OF COMPONENTS 3. CHECK OF VOLTAGES IN A BATTERY OF A MOBILE PHONE 4. USE OF SMD REWORK STATION 5. TRIGGERING OF BATTERIES 6. ASSEMBLING & DIS ASSEMBLING OF MOBILE PHONES 7. CHIP LEVEL SERVICING OF  more...

CCVP Bootcamp Training ...eparation with just two weeks off the field. Course Contents CVOICE CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both Enterprise and Service Provider students. The course also teaches students how to use the available Cisco tools to find the information needed to accomplish  more...

Adobe InDesign CS5 Advanced Our Adobe InDesign Advanced course furthers your Adobe InDesign education. In this two-day class you will learn more advanced concepts used in page layout and production. Production shortcuts are discussed and exercises are used extensively to reinforce the skills learned. You will learn how to create long documents, create indexes and table of contents. Whether you enroll in our public classes,  more...

Advanced Selling Skills ...ew business more quickly and with greater conviction. Contents: By the end of this course each delegate will be able to: Explain the differences between marketing, selling and negotiation Control the sales interview by recognising and responding to the different ways customers like to communicate Use simple body language techniques to build a professional and trusting relationship  more...

Positive influencing skills ... you can call on in different influencing situations. Contents: Positive influencing language - how to use it and how to say it Using body language and non-verbal communication to your maximum advantage Understanding the motivations of others How others use their learning and management styles to influence Learn how to influence at meetings and during presentations Conflict strategies  more...

Negotiation Skills for senior leaders and managers ...ctice what is being learned throughout the programme. Contents: Day One Individual and team dynamics in negotiations Opportunities and barriers to effective negotiation Using a simple structure to plan effective communication How behaviour and personality influence the way people communicate Win-Win; an introduction to transactional analysis Using different styles of language to  more...

Assertiveness at Work ...e, assertive responses to a wide range of situations. Contents: By the end of this workshop each delegate will be able to: Recognise and explain the differences between aggressive, assertive & passive behaviour What is assertiveness? Describe the benefits of assertive behaviour How to be more assertive Deal with fear positively Move from negative to positive ways of thinking &  more...

Better Proof Reading Course Objectives: This half-day proof reading training course will benefit anyone who has responsibility for checking and correcting documents, including press releases and web pages. This highly interactive programme will help to improve your speed, accuracy and confidence. You will be trained by a highly experienced tutor and you will learn the techniques used by professionals to enable you  more...

Business and Report Writing Skills ...lls Understand how to produce professional reports. Contents: Writing to communicate: - Identifying the barriers to understanding the written word Style and Language The principles of effective business writing Accuracy, brevity and clarity Presenting a positive image Readability and plain English used to effect Letter Writing Using a systematic approach to planning, writing and  more...

Coaching for Leaders Managers ...otivate; and to achieve 'win-win' situations at work. Contents: Day One Introduction to transactional analysis Effective leadership and team building Using the GROW model in coaching How behaviour and personality influence the way people communicate Using different styles of language to build rapport Exercises and role play of current situations Turn positive action into positive  more...

Coaching Skills for Supervisors and Managers ...ng cost effectiveness and organisational performance. Contents: Coaching Skills for Supervisors and Managers demonstrates how to plan and deliver constructive coaching sessions and how it can be applied efficiently across different workplace environments. Several practical group exercises ensure delegates benefit from practice and feedback that is geared to quickly develop skills and build  more...

Customer Care - Developing a Care Culture ...d culture of customer care within their organisation. Contents: By the end of this training course each delegate will be able to: Identify the different kinds of customer Establish why poor customer care happens Describe customer likes and dislikes Grasp the importance of the lifetime value of each customer and of building sound relationships with customers Handle customer enquiries  more...

Developing Confident Negotiation Skills ... practical skills studied for use into the workplace. Contents: By the end of this course each delegate will be able to: Explain the difference between selling and negotiation Identify the key personality differences between a good and a bad negotiator Recognise the five phases of negotiation Use creative thinking to plan a negotiation List the ten most common negotiating mistakes  more...

Effective Minute Taking Course Objectives: Effective minute taking is designed for staff who have the responsibility for organising and attending meetings in a support function. By the end of this course participants will be able to Understand the role and responsibilities of the minute-taker in meetings Organise an effective meeting Take effective and relevant notes at a meeting Write clear, accurate and concise  more...

Facilitating with confidence ...ng", "problem-solving" or "creative problem-solving." Contents: The content of this course includes: - The difference between communicating and selling news or information Barriers to effective facilitation Using a simple structure to plan effective communication Communicating more effectively on an individual and group basis Using different styles of language to build rapport  more...

Finance for non-finance Managers Course Objectives: This financial training course has been specifically designed for employees at middle and senior management level who do not have day-to-day involvement in financial activities. This programme will help delegates understand and interpret key financial documents, describe and explain the importance of key financial ratios and understand different types of cost and how to manage  more...

Finding creative solutions to problems ...oyable!) practical exercises and role-play scenarios. Contents: Defining what constitutes a A Problema ™ A framework for problem prevention and solution a a A Troubleshooting Guidea ™ - The pro-active approach a Preventing a Charging Rhinoa ™sa The two stages of thinking a a Constructeda ™ and a Ill-Constructeda ™ problems The a Teama ™  more...

Inspirational Leadership Skills ...ul teamwork can bring, this is the programme for you. Contents: This course includes: Defining the principal qualities of an inspirational leader Inspirational leaders in action - examples of individuals; their speeches and why they work so well Studying leadership styles and how you can use them creatively The roles and responsibilities of a leader Using delegation as a leadership  more...

Managing Conflict in the Workplace ..., disagreement, aggression and other strong emotions. Contents: The content for this in-depth course includes: - Understanding why conflict is inevitable Understanding how conflict can be positive Traditional ways of dealing with conflict Patterns of behaviour Learn a preference for coping with conflict Distinguish between aggression, assertion and submission The three stances -  more...

Motivational techniques ...sure everyone is working towards the same objectives. Contents: Recognise the signs of de-motivation Realise what de-motivates people Spot signs of de-motivation Manage de-motivated individuals effectively Become a Motivator Learn theories of motivation Identify individual needs Implement six best practice principles Use different leadership styles Apply different styles depending  more...

Managing Excellent Customer Service ...on and communicating it effectively to the workforce. Contents: Customer focus from the customera ™s perspective What is good service and how does it link to leadership? Delivering the factors that differentiate excellence for customers Creating a Raving Fansa ™ a Kenneth Blanchard and Sheldon Bowlea ™s perspective The service/ profit chain and the customer care  more...

Managing difficult situations on the telephone ...er to achieve a positive outcome whilst on the phone. Contents: By the end of the session delegates will be able to: Understand the causes of difficult behaviour Learn how not to take things personally Understand different personalities types How to avoid getting into an argument Handle and defuse verbal aggression Develop ways to deal with difficult people Understand different  more...

Managing Effective Meetings ... manage meetings and associated follow up activities. Contents: By the end of this course, each delegate will be able to: Identify the most effective ways to communicate a message when holding a meeting Demonstrate the seven different areas of preparation Consider different techniques for imparting information and making the meeting memorable Construct a meeting agenda incorporating  more...

Presentation Skills ...ow how to inspire the audience and instil confidence. Contents: a Planning and preparing your presentation - being prepared: making a presentation plan, use of visuals, use of other resources - building confidence and managing any nerves a Starting your presentation - creating a good first impression & generating rapport a Presentation strategies and techniques - body language  more...

Reception and Telephony Skills Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The  more...

Stress Management ...elping themselves manage their own stress positively. Contents: By the end of this course, each delegate will be able to: Assess their own stress levels and identify the common causes in the workplace and at home Identify the most common effects of stress on their quality of life Learn a number of relaxation techniques to reduce the negative effects of stress Identify the areas of  more...

The art of effective communication Course Objectives: Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations  more...

The Proficient Supervisor and Manager ...ocess of effective, professional supervisory control. Contents: State the principles and main roles of management Recognise the effectiveness of different motivational tactics Design an effective staff incentive programme Practice the skills of assertiveness and active listening Plan a systematic approach to staff development Identify and use the different component parts of the  more...

Time Management ...skills required to prevent others stealing your time. Contents: By the end of this course each delegate will be able to: Explain their areas of influence in the management of their time Separate their job into goals, tasks and activities Limit distractions and Interruptions Delegate lower value tasks Describe the concept of primary and secondary tasks Consolidate  more...

Training for PAs ...platform to help PAs succeed in their demanding role. Contents: There are a variety of modules that are included within this programme, including; Principals of Managing People The Elements of Management The Skills Needed The Need for Planning Why Plan? 7 Steps of Effective Planning - Prioritisation Deciding What is Important Understanding Dependencies - Setting SMART  more...

ISO 14001 - Environmental Management Systems Auditor - IEMA Accredited Course ...A Accredited training provider, Excel Partnership. Contents: Key session topics include: - The EMS Standards (ISO 14001, Eco-Management and Audit Regulation - EMAR, etc.) EMS auditing standards Audit planning. Use of checklists Audit interviewing and evaluation of information Environmental legislation and codes of practice Environmental aspects and impacts Auditing the  more...

ISO 90012008 - Internal Quality Auditor Training ... to take appropriate corrective and follow up action. Contents: A series of workshops, presentations and role-plays on topics including: The contribution internal quality audits can make to the effectiveness of your management system Roles and responsibilities of an Internal Quality Systems Auditor Planning your audits by developing effective checklists Verify that current practice in  more...

ISO 90012008 - IRCA Registered Lead Auditor ... a certificate is issued on completion of the course. Contents: Background and overview of the ISO 9000 family of Standards An introduction to auditing and implementing an audit system and the auditor's role in the process Management's role in reviewing the effectiveness of the overall quality system Planning and managing a process based audit: - resources and timing - use of  more...

OHSAS Lead Auditor Training Course ...rtificate will be issued on completion of the course. Contents: This highly participative course is a practically based series of sessions using tutorials, case studies, interactive workshops and open forum discussions culminating with an examination. The practical emphasis of the course and the high tutor to attendee contact hours provide a unique opportunity for a substantial degree of  more...

IOSH Managing Safely ... appropriate to make the department work more safely. Contents: On successful completion of the course delegates should be able to: Explain "working safely" Explain the component parts of a recognised safety management system such as HSG65 or BS 8800 and appreciate the role of risk assessment within the system Compare safety management systems with their management systems and  more...

NEBOSH National General Certificate ...tions with respect to workplace health and safety. Contents: The Ten day programme includes modules on the following topics: - Identifying common hazards and unsafe practices found in workplaces and knowing the appropriate preventative and protective measures to be taken. Advise on appropriate action to minimise the risk of fire in the workplace and assist in the development of  more...

Asbestos Management Course Objectives: There are more than 3, 000 deaths each year in the UK from asbestos related diseases and this number is expected to continue to rise. Thousands of tonnes of asbestos products were used in building construction in the past and much of it is still in place. Carpenters, electricians, plumbers and others doing maintenance or refurbishment works may be at risk where asbestos  more...

Accident Reporting and Investigation Course Objectives: Until the causes of workplace accidents and ill health are understood and managed, improvements will not be made in the protection of employees from work activity hazards. Employers already have a duty to investigate and report a number of such matters and that duty is being extended to cover all workplace accidents, occurrences of work related ill health etc. Contents:  more...

Effective Project Management ...naging and delivering projects on time and on budget. Contents: Identifying when the project approach should be applied Understanding basic Project Management terminologies; when, where, why and how to apply them An introduction to various tools that are commonly used in Project Management (including some useful software packages) Applying the project lifecycle and how to manage the  more...

Introduction to Project Management Principles ...and scope/ quality which are present in all projects. Contents: By the end of this course delegates will understand and be able to adequately explain how the following aspects relate to the effective management of projects: Principles and definitions Roles and responsibilities Stakeholder management Communication plan examples Tips for writing a project definition Types of  more...

ISO 90012008 - An Introduction to the Standard ... process based system can bring to your organization. Contents: Introduction to and overview of the ISO 9001 requirements The relevance of ISO 9001 to a business management system What is meant by Management Commitment Objective setting and factually based decision making How ISO 9001 may be used by your organization for business improvement The format and features of a process based  more...

ISO 90012008 - Implementing a Quality Management System ...ed and effectively applied withing your organisation. Contents: Background and essential content of the ISO 9000 series of standards The 'value' of a Quality Management System Planning the implementation programme: - Cost considerations - Benefits of implementation - Total quality initiatives / ISO 9004 relationships - Timescales and resources that will be required - Policy  more...

Construction Design and Management Regulations 2007 ...straction to the real business of risk reduction. . . Contents: This interactive one day course will guide delegates in understanding their duties and assist them in targeting effort where it will do the most good to reduce and manage risks. Legislation overview CDM application and Notification The dutyholders - Client - CDM Co-ordinator - Designers - Principal Contractor -  more...

COSHH Awareness Course Objectives: The Control Of Substances Hazardous to Health (COSHH) regulations place duties on employers to manage and control the use or production of substances in the workplace to protect employees and others from harmful effects. This half-day seminar style workshop looks at practical ways to address the issues and conduct suitable and substantive assessments of the levels of risk  more...

Fire Risk Assessment - The Fire Scotland Act 2005 ...conduct fire risk assessments in their own workplace. Contents: This one-day workshop includes a full update on the new fire safety regulations effective from 1 October 2006. Fire Certificates will no longer be issued and Fire Authorities will look to employers to demonstrate their compliance with the regulations and sound management of Fire Safety in the workplace. This one day  more...

Fire Safety Risk Assessment - The Fire Safety Northern Ireland Regulations 2006 Course Objectives: Under The Fire Safety (Northern Ireland) Regulations 2006, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. The aim is to simplify, rationalise and consolidate existing fire safety legislation. It will provide  more...

Fire Safety Risk Assessment - The Regulatory Reform Fire Safety Order 2005 Course Objectives: Under The Regulatory Reform (Fire Safety) Order 2005, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. The aim is to simplify, rationalise and consolidate existing fire safety legislation. It will provide for  more...

IOSH - Directing Safely ...rformance Considering ways of improving performance. Contents: On successful completion of the course delegates should be able to: Explain the root causes of accidents Understand the charges of manslaughter and corporate killing Appreciate the reasons for promoting Health & Safety in the workplace Explain the role of directors in Health & Safety management Understand the basic  more...

Managing Contractors Course Objectives: It is a common misconception that when contractors work at your site, you have no management control over their activities. This is not the case. Health & safety law requires the client organisation to have some responsibility for contractor's activities. Should an accident ever occur at your premises involving a contractor, then questions will be asked of you, the contractor  more...

Managing Safety Course Objectives: This is a comprehensive one day introduction on effectively managing health and safety in the workplace. For managers and supervisors, health and safety needs to be managed as much as any other organisational discipline. Many organisations do not have the benefit of a professional health and safety advisor and must rely on line managers and supervisors to fill that role.  more...

Manual Handling Course Objectives: A third of all injuries in the workplace are the result of lifting or handling heavy or awkward loads. Injuries vary from mild aches and pains, to permanent disability and compensation. This is a hazard common to every workplace, whether an office, warehouse, factory or construction site. The Manual Handling Operations Regulations place responsibilities on employers to reduce  more...

Office Safety Course Objectives: The office is generally regarded as a safe environment but each year, many thousands of office workers are injured and fatalities are not unknown. Recent times have seen a dramatic increase in the incidence of a sick building syndromea , work related upper limb disorders, stress, staff security issues and so on, with all the associated human and financial costs.  more...

Practical Risk Assessment Course Objectives: Employers are required by legislation to make a 'suitable and sufficient' assessment of the risks in the workplace to which employees and others may be exposed. Risk assessment is essential to good management of workplace health & safety for all industry sectors and commerce Contents: a Legislation overview a Workplace hazards and sources of danger a What risks  more...

The Role of the Fire Marshal Course Objectives: Fire & Rescue Service guidance stresses the importance of good fire prevention and protection management and the prompt and orderly evacuation of premises in the event of an alarm situation. This course demonstrates the key actions staff should follow on discovery of a fire or in raising an alarm and how this is crucial to ensure effective fire safety in the workplace.  more...

Working at Height Regulations ...quipment used in activities involving work at height. Contents: Legislation overview The Health and Safety at Work etc Act 1974 The Management of Health & Safety at Work Regulations 1999 The Provision and Use of Work Equipment Regulations 1998 The Lifting Operations and Lifting Equipment Regulations 1998 The Construction (Design & Management) Regulations Fall accident statistics  more...

Working with Display Screen Equipment DSE Course Objectives: The use of Display Screen Equipment is widespread throughout almost every industry sector. Large numbers of employees use DSE as a significant part of their job. The Display Screen Equipment (DSE) Regulations require employers to assess workstations to minimise risks of occupational ill-health. This half-day course is designed to enable employers to conduct suitable DSE  more...

Ethical Selling Techniques ...sales by convincing customers of the value you offer. Contents: By the end of this course each delegate will be able to: Understand why people buy Use a systematic approach for contacting and selling to customers Set meaningful business and personal objectives for every sales call Make worthwhile appointments on the phone Design an agenda for meeting a potential customer for the  more...

Managing the Salesforce ...m by successfully managing both results and activity. Contents: By the end of this course each delegate will be able to: Design and use management controls Develop a simple manpower strategy Prepare for and conduct recruitment interviews Take responsibility for the training and development of their staff Understand the principles of business planning Measure sales performance and  more...

Outbound Telephone Sales ...the use of correct structures and control techniques. Contents: By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure for overcoming objections  more...

Absence Management Course Objectives: This is a highly effective one day workshop designed to assist delegates with managing the costly problem of workplace absenteeism. As a result of attending this workshop, delegates will gain a practical understanding of: How to measure poor attendance Calculating the costs of poor attendance Introducing and implementing 'Return to work' interviews Developing  more...

Dealing with bullying and harassment in the workplace ...ur in order to create a positive working environment. Contents: At the end of the programme participants will; Have a greater awareness and understanding of what constitutes bullying, its effects on the individual and the organisation, and the health and safety implications Increase their knowledge of the relevant legislation as it applies to bullying, and their management  more...

Interviewing successfully for recruitment ...ce of making the right selection decision first time. Contents: Using the most reliable methods to select the right applicant Preparing for the interview - creating the picture of what you are looking for The job purpose, job description and a person specification The difference between "essential" and "desirable" when forming a person specification Communication skills during the  more...

Managing the Discipline Grievance Process ...the final course of action - the Industrial Tribunal. Contents: Legislation overview the discipline and grievance procedure the role of ACAS employee rights industrial tribunals rules and procedures misconduct/ incapability fair, constructive and unfair dismissal questioning techniques communication skills planning the interview The Interview process includes Opening the  more...

Managing unacceptable employee behaviour ...rations and possibly profitability of their business. Contents: By the end of this course each delegate will be able to; Describe the seven types of difficult employees Identify different styles of leadership and understand when to apply them Identify the root causes of performance shortfall Explain how to measure poor performance objectively Establish a system for dealing with poor  more...

Performance Management ...and improving all aspects of operational performance. Contents: By the end of this course, each delegate will be able to: Establish and prioritise their business goals Break each goal down into tasks and activities Clarify the knowledge and skills required to complete each activity Establish which member of staff is best suited to carry out each task Plan a strategy for motivating  more...

Performance Review Appraisal Skills ...rformance and more demanding targets from your staff. Contents: By the end of this course each delegate will be able to: Conduct structured and participative appraisal interviews to develop your staff Understand how to deal with 'problem' staff Provide constructive and developmental feedback Develop a framework for providing each member of staff with a training and development plan  more...

Preparing an Induction ...nduction programme for their own working environment. Contents: This course covers: Who needs an induction programme Potential results of poor or ineffective induction programmes The role of HR in employee induction The basics of an induction programme Physical orientation - describing where the facilities are Organisational orientation - demonstrating how the new employee fits  more...

Recruitment Interviewing Skills incorporating NI Legislation ...ue employment legislation that exists in the country. Contents: Planning the interview Interviewing do's and don'ts Northern Ireland employment legislation - Equal Pay Act (Northern Ireland) 1970 (as amended) - Sex Discrimination (Northern Ireland) Order 1976 (as amended) - Race Relations (Northern Ireland) Order 1997 (as amended) - Fair Employment and Treatment (Northern Ireland) Order  more...

Train the Trainer - ILM Institute of Leadership Management Development Award ...andling difficult trainees and controlling the group. Contents: The aim of this course is ultimately to enable delegates to build their skills and confidence in training session planning, design, delivery and evaluation. By the end of this course each delegate will be able to: Identify the link between training and organisational effectiveness Recognise different learning styles  more...

Training Needs Analysis ...e provided with the right training at the right time. Contents: By the end of this course each delegate will be able to: a Describe how the training needs analysis fits into the performance management process a Describe the different stages of a training needs analysis a Identify the line manager's role a Recognise the link between the organisation and the trainee a  more...

The role of the Health and Safety Representative Course Objectives: This one day programme will provide delegates with an understanding of the benefits of well run safety committees and properly motivated Safety Representatives. Contents: The Principles of Accident Prevention The current Legal Requirements Consultation & Involving Employees Workplace Hazards and Risks The functions of Employee/ Safety Representatives and Techniques  more...

RAMCO Software Training ...g long, complex document complete with index and table of contents. We'll show you how to create attention-getting web sites and how to deliver more dynamic presentations. ________________________________________ New Adobe classes offered! ** InDesign CS4 - setting new standards for professional layout and design. Find out more about InDesign's new features. ** Acrobat 9. 0 - the advanced  more...

Microsoft SharePoint 2007 for Developers This course is designed to provide those who are responsible for customizing and creating new functionality within the platform mastery of these common tasks, including: customization of look and feel through styles, themes, and master pages, controls and web parts, custom pages, creation and deployment of solutions, security, debugging, workflows, custom site definitions, lists, documents  more...

AutoCAD for Beginners - Drawing and Modeling 24 PDH ...rk all the way to cover basic topics stated in the course contents. Course Overview The course takes a step-by-step approach to learning the basic tools associated with this level of AutoCAD. We start with a few ones to allow participants create and edit simple drawings, then gradually introduce more advanced tools. Examples and practice drawings are adopted from a variety of applications.  more...

Word 20072010 Advanced 1 Day Topics include: fields, bookmarks, styles, autoformat, combining documents, tracking changes, inserting objects, linking, document map, splitting a document, advanced outline numbering, table of contents, forms, templates, customizing word, and macros.  more...

Adobe FrameMaker 9 Advanced Discover Adobe FrameMaker s more advanced template features such as footnotes, cross-references, variables & conditional text. Learn how to use FrameMaker s book features as well as generated lists such as a table of contents and index.  more...

ISO 20000 Accredited Training ... Scheme for Personnela familiarizes candidates with the contents of the ISO/ IEC 20000 Edition 1 (2005) standard, its practice-oriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith. The individual qualifications enable candidates to apply their acquired knowledge  more...

Microsoft Word 2000 XP 2003 Level 4 Expert The focus of this course is to allow you to create forms, web pages, use macros, and manipulate long documents using features such as references, outline, and tables of contents.  more...

InDesign CS3 Large-Scale Publishing ...synchronizing books printing/exporting books table of contents review document styles creating TOC entry styles generating the TOC saving the general TOC style updating the TOC TOC with books indexes creating index items modifying/deleting index items generating the index file indexes with books working with XML XML basics importing XML files linking/updating XML files  more...

Windows Introduction ...ing Windows HELP Opening and Closing Help Using help contents and index USING FIND Finding Files or Folders Using Advance Search MANIPULATING WINDOWS Sizing Windows Minimize/Maximize/Restore Buttons Title Bar Selecting menu items using mouse or keyboard Scroll Bar Toolbars Tiling/Cascading Windows Switching between Applications TASK BAR Customising Task Bar Customising  more...

Microsoft Word 2003 Level 3 - Bilingual Location: Ottawa Date: 2008-01-30 List Price: $300 Offered Price: $210.00 Seats Available: 2 Module 0: Using Mail Merge Module 1: Merging Mailing Labels And Directories Module 2: Sorting Table Data Module 3: Using Formulas In Tables Module 4: Importing Excel Worksheets Module 5: Working with Lists Module 6: Using Macros Module 7: Using Forms Module 8: Tracking Revisions Module 9:  more...

Microsoft Excel 2007 Level 1 Location: Vancouver Date: 2008-02-05 List Price: $199 Offered Price: $149.00 Seats Available: 2 Upon successful completion of this course, students will be able to: explore the Excel 2007 environment. work with an Excel worksheet by entering and selecting the data in it. You will also save the data in the worksheet. modify a worksheet. perform calculations. format a worksheet.  more...

Microsoft Word 2003 Level 2 (1 Day) Location: Vancouver Date: 2008-02-08 List Price: $199 Offered Price: $139.00 Seats Available: 2 Objectives Create and Use a Document Template Create and Apply Paragraph Styles and a Character Style Drawing on Your Documents Inserting and Formatting Pictures Performing a Mail Merge Accepting and Rejecting Revisions Protecting a Document Viewing, Modifying, and Numbering an  more...

Microsoft Word Training - Intermediate (French Instructions, French Language) Upon completion you will be comfortable using the Mail Merge function with different data sources; able to apply various Styles, Templates and Forms that ensure document consistency; learn how to generate a Table of Contents and Indexes.  more...

Microsoft Word 2003 Level 2 (1 Day) Location: Vancouver Date: 2008-03-17 List Price: $199 Offered Price: $139.00 Seats Available: 2 By the end of this course, participants will know how to: * Create and Use a Document Template * Create and Apply Paragraph Styles and a Character Style * Drawing on Your Documents * Inserting and Formatting Pictures * Performing a Mail Merge * Accepting and  more...

Microsoft Excel Introduction (French Instructions, Eng Soft.) Participants who take this course will learn how to create and edit basic Microsoft Office Excel 2007 worksheets and workbooks. The basic outline of this course includes: Creating a Basic Worksheet; Performing Calculations; Modifying a Worksheet; Printing Workbook Contents; Managing Large Workbooks; and more  more...

Microsoft Excel 2007 Level 1 Upon successful completion of this course, students will be able to: * explore the Excel 2007 environment. * work with an Excel worksheet by entering and selecting the data in it. You will also save the data in the worksheet. * modify a worksheet. * perform calculations. * format a worksheet. * develop a workbook. * print workbook contents. * customize the  more...

Microsoft Excel 2007 Level 1 Upon successful completion of this course, students will be able to: * explore the Excel 2007 environment. * work with an Excel worksheet by entering and selecting the data in it. You will also save the data in the worksheet. * modify a worksheet. * perform calculations. * format a worksheet. * develop a workbook. * print workbook contents. * customize the  more...

Excel 2007 - Level 1 Upon successful completion of this course, students will be able to: * explore the Excel 2007 environment. * work with an Excel worksheet by entering and selecting the data in it. You will also save the data in the worksheet. * modify a worksheet. * perform calculations. * format a worksheet. * develop a workbook. * print workbook contents. * customize the  more...

Microsoft Word Training - Intermediate Upon completion you will be comfortable using the Mail Merge function with different data sources; able to apply various Styles, Templates and Forms that ensure document consistency; learn how to generate a Table of Contents and Indexes.  more...

Microsoft Excel 2007 - Level 1 This course is designed for people preparing for certification as a Microsoft Certified Application Specialist in Excel, who already have knowledge of Microsoft Office, Windows 2000 (or above), and who desire to gain the skills necessary to create, edit, format, and print basic Microsoft Office Excel 2007 worksheets. Performance-Based Objectives Upon successful completion of this course,  more...

Microsoft Excel 2003 - Level 1 This course is designed for persons preparing for certification as a Microsoft Office Specialist in Excel, who already have knowledge of the Microsoft Office Windows 98 (or above) operating system, and who desire to gain the skills necessary to create, edit, format, and print basic Microsoft Excel 2003 worksheets. Upon successful completion of this course, students will be able to: *  more...

Microsoft Word XP 2003 Level 3 Objectives * Create AutoText Entries * Create text boxes * Use Graphics And Watermarks * Use the Drawing Tools * Create Outlines * Generating Indexes And Tables Of Contents * Use Styles And Templates * Create Online Forms * Create Macros  more...

Microsoft Word 2007 Level 3 - on track Objectives * Create AutoText Entries * Create text boxes * Use Graphics And Watermarks * Use the Drawing Tools * Create Outlines * Generating Indexes And Tables Of Contents * Use Styles And Templates * Create Online Forms * Create Macros  more...

Word Customization Long Documents and Macros This course provides competency in customizing the Word environment; using Excel worksheets and XML documents; navigating long documents; summarizing document content; using endnotes, footnotes, tables of figures, tables of authorities, indexes and tables of contents; using master documents; and working with macros.  more...

Word 2007 Advanced - computer help Topics include: fields, bookmarks, styles, autoformat, combining documents, tracking changes, inserting objects, linking, document map, splitting a document, advanced outline numbering, table of contents, forms, templates, customizing word, and macros.  more...