Instructor Led Contents Training
Contents Training Provider? - Tell us about your Training!
Please select the location nearest to you:
United States
United Kingdom
Singapore
India
United Arab Emirates
Egypt
Canada
From Jack Quinn Solutions, L. L.C
CPSM Certification Bridge Exam Preparation Course



...antee #1 a If you are not completely satisfied with the contents of CPSM Bridge Exam Preparation course after three days, turn-in your material and I will refund your money
Guarantee #2 a If you fail the CPSM Bridge Certification exam, wea ll assume the financial risk and pay the re-exam fees for up to 2 re-exams
I know this will serve you because these are the same methods and
more...
CPSM Certification Bridge Exam Preparation Course
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Malaysian Industrial Relations and Employment Law Course
...aw
Part 1: Industrial Relations and Employment Law #1
Contents, Concepts and Issues
Defining Industrial Relations
A snapshots of International Industrial Relations
Why Industrial Relations?
The role of the government in Industrial Relations.
The Ministry of Human Resources.
Department of Labour, Pennsulla Malaysia
Department of Industrial Relations
Department of Trade Unions
more...
Malaysian Industrial Relations and Employment Law Course
...aw
Part 1: Industrial Relations and Employment Law #1
Contents, Concepts and Issues
Defining Industrial Relations
A snapshots of International Industrial Relations
Why Industrial Relations?
The role of the government in Industrial Relations.
The Ministry of Human Resources.
Department of Labour, Pennsulla Malaysia
Department of Industrial Relations
Department of Trade Unions
more...
Project Management in Action Managing World Bank Projects
...graduate a in World Bank Project Management
Objectives Contents, Concepts and Issues
Module 1 - Team Dynamics: Introducing Team leadership
Module Duration: 1 Day
Module 1 Objectives Contents, Concepts and Issues
By the conclusion of the specified learning and development activities, delegates will be able to:
Distinguish between groups and mere aggregations
Suggest the difference
more...
Advanced Oil Gas Accounting International Petroleum Accounting 3
...Contents, Concepts and Issues
Day 1 a CONVEYANCES
Mineral interests
Types of interest
Basic Working Interests (WI)
Joint Working Interest
Basic Royalty Interest (RI)
Overriding Royalty Interest (ORI)
Production Payment Interest (PPI)
Net profit Interest
Conveyances: General Rules
Conveyances: Exchange and Poolings
Farm a ins/ farm outs
Farm a ins/ farm outs with a
more...
Advanced Oil and Gas Accounting International Petroleum Accounting 2


...CONTENTS, CONCEPTS AND ISSUES
Day 1 - Part 1 a Disposition of Capitalise Cost
a Inclusion of estimated future development expenditures
a Inclusion of estimated future decommissioning costs
a Exclusion Costs
a Impairment of unproved properties costs
a Abandonment of Properties
a Reclassification of Properties
a Support equipment and facilities
a DD&A under successful
more...
Community Management Skills


...CONTENTS AND CONCEPTS
- Developing A Business Plan
The Business Plan: Its Importance and Process; Its Value In Attracting Funding, The Business as a Strategic Tool Key information to include; Assembling the Business Plan - collecting and analysing and recording relevant information
- Meeting Management
Preparing the Agenda; Establishing Meeting Schedules; The Role of The
more...
Evaluating the Performance of Industrial Investments



...Contents, Concepts and Pertinent Issues of the course:
1.) General Concepts for Understanding Business Performance
- Rate of Return on Investment (ROI)
- Operating income
- Minimum acceptable income
- Residual Income
- Product innovation and leadership
- Primary Cost Drivers
- Critical Success Factors
- Corporate Performance Measurement
- Integrating Strategic Planning, Budgeting
more...
Communication Dynamics and Networking in Organisation


... can effectively network, without being aggressive.
B. Contents & Concepts
1. Oral-Visual Presentation
- Preparing For The presentation
- Electronic Presentations
- The Presentation
- The Introduction To Your Presentation
- Avoiding Stage-fright
- Eye Contact, Posture & Other Forms Of Body Language
- Verbal Communication
- Written Communication
- Oral
more...
Telecommunication Systems


...Contents, Concepts and Issues
Fundamentals and Voice Over IP
- The Transition to Digital
- Analog Signals-Slower, More Prone to Errors
- Digital Signals
- Adding Meaning to Signals-Codes and Bits
- A Byte = A Character
- Baud Rate Versus Bits per Second-Electrical Signal Rates Versus Amount of Information Sent
- Codes-Adding Meaning to Bits
- Measuring
more...
Oil and Gas Operation for Oil and Gas Non-Technical Staff


...Contents, Concepts and Issues
1. Oil and Gas Conceptual and Contextual Exploration
- 3-D Seismic
- 4-D Seismic
- Abstract of title
- Acidizing a well
- AFE (Authorization For Expenditure)
- Annular space
- Annulus of a well
- Anticline
- API gravity
- Associate gas
- Barrel Standard
- Basement rock
- BCF (billion cubic feet)
- Behind pipe
- Biomass
- Bleeding core
- Blind
more...
Change Management and Executive Leadership in Organisations


...ng whilst avoiding Human and Organisational Casualties
CONTENTS AND CONCEPTS
1. Executive High Performance Leadership
- The concepts of a leadera and a managerial leadera
- The leader and authority
- The leader and influence
- The manager and the conferment of power
- The application of control and a power cohesiona
- The a managerial leadera
more...
Public Relations in Principle and Practice Course


...CONTENTS, CONCEPTS AND ISSUES:
1. Public Relations and Pertinent Evolutionary Issues
- Defining Public Relations
- The Growth and Future of Public Relations
2. Preparing for Your Public Relations Role
- Communication in Public Relations
- Public Opinion and Public Relations
- People Management in Public Relations
- Employing Ethics in Public Relations
- The Legal
more...
Executive Leadership and Corporate Communication


...competence in conducting meetings within time limits
CONTENTS AND CONCEPTS
A. Team Dynamics
- Distinguishing groups from aggregations
- Group solidarity
- Group cohesion;
- Team or group: A distinction
- Team dynamics
- Types of teams
- Command teams;
- Committees (temporary & Standing);
- Task Forces;
- Boards;
- Team formation
- Forming;
-
more...
Tourism and International Relations

...d implement effective long term tourism strategy.
B. Contents, Concepts and Issues:
B. 1 International Organizations
- United Nations, introduction
- The advent of International Organizations
- The United Nations
- United Nation System Organization
- United Nation Protocol
- Bodies of United Nation and their functions
- The International Telecom Delegation to the
more...
Financial Risk Management Financial Risk Microeconomics Macroeconomics and The Credit Crunch


...CONTENTS, CONCEPTS AND ISSUES:
Module 1
- Fundamental Microeconomic Factors and Their Relevance to Macroeconomic Development
- Infrastructural Development
- The demand for money
- Inflation and Money Supply
- The Effects of Banks on the money supply
Controlling a M1a
- Gearing Monetary and Fiscal Policies
- The Determination Of Short-Term Interest Rates
- The
more...
National and International Economic Competitiveness Towards Economic Growth and Sustainability


...CONTENTS, CONCEPTS AND ISSUES:
Module 1 - The Relationship Between Microeconomics and Macroeconomics
- Fundamental Microeconomic Factors and their relevance to Macroeconomic Development
- Infrastructural Development
- Inflation and Money Supply
- Controlling a M1a
- Gearing Monetary and Fiscal Policies
- Economic a Kick-starta : Strategic Imperatives
- The
more...
Managerial Facilitation of Value-Added Customer Service Excellence Course


...CONTENTS, CONCEPTS AND ISSUES:
1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY
- Benchmarking And Good Practice In Customer Care
- Balanced Scorecard
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility Of The Service Provider And Manufacturer
- Value Of Front-Line
more...
Tourism and International Relations Module 2


...s increasingly central role in world politics.
CONTENTS, CONCEPTS AND ISSUES:
- International Law
- Theories of International Relations
- The effect of International Relations on Daily lives
- International Relations as a field of political science
- Role and intended outcome of political science in international security affairs
- Role of political science in
more...
Tourism and International Relations Module 3


...s to wither she is at odes with the rest of Europe.
CONTENTS, CONCEPTS AND ISSUES:
- Globalization as increasing worldwide integration of communications, culture, and economics
- Globalization and national culture
- Globalization and financial risk management
- The emergence of the World Trade Agreement (WTA)
- The World Trade Orgianization (WTO)
- Dumping,
more...
Tourism and International Relations Module 1


...al Atomic Energy Agency (IAEA) and nuclear security
B. CONTENTS, CONCEPTS AND ISSUES:
- United Nations, introduction
- The advent of International Organizations
- The United Nations
- United Nation System Organization
- United Nation Protocol
- Bodies of United Nation and their functions
- The International Telecom Delegation to the United Nations
- United Nations,
more...
Tourism and International Relations Modules 2 and 4


...International Relations and Conflict Resolution
Module Contents, Concepts and Issues
- International Law
- Theories of International Relations
- The effect of International Relations on Daily lives
- International Relations as a field of political science
- Role and intended outcome of political science in international security affairs
- Role of political science in
more...
Tourism and International Relations Modules 1 and 3


...o wither she is at odes with the rest of Europe.
B. CONTENTS, CONCEPTS AND ISSUES:
B. 1 INTERNATIONAL ORGANISATIONS
- United Nations, introduction
- The advent of International Organizations
- The United Nations
- United Nation System Organization
- United Nation Protocol
- Bodies of United Nation and their functions
- The International Telecom Delegation to
more...
Tourism and International Relations - Module 4


...lement effective long term tourism strategy.
2. Module Contents, Concepts and Issues
- Economics of tourism;
- Tourism and gross domestic product;
- Tourism and related industries;
- Tourism and service industries;
- Tourism as an a economic growth factora ;
- Tourism and a world stagea ;
- The contribution of national tourism to a countrya s foreign
more...
Travel and Protocol Management


...CONTENTS, CONCEPTS and ISSUES:
I. Visa and Immigration Formalities
- Visa Processing
- Visa Arrangements
- Passport Processing
- Hotel Visa Processing
- Business Travel Requirements
- reservation
II. General Travel Management
- Nature of Strategic Public Relations
III. Booking Arrangement
- Hotel Reservation
- Airline Reservation
- Corporate Hotel Booking
more...
Antitrust Practice Policy and Law Creating International Competitive Advantage


...CONTENTS, CONCEPTS AND ISSUES:
1. Antitrust: A Historical Perspective
- Defining Antitrust
- Adam Smitha s Perspective of Monopoly
- Roman Legislation and Monopoly
- The Renaissance and Monopoly
- Middle Ages Britain and Monopoly
- The Bohemian Legislation
2. Monopoly: A Theoretical Perspective
- Classical Perspective to Monopoly and Antitrust
-
more...
Basic Metrology and Relevant ISO 9000


...Contents, Concepts and Issues
Module 1: Requirements of ISO 9000 Standards for Test and Measuring Equipment
- Introduction to, and Relevance of, Metrology
- History of ISO 9000 Standards
- Requirements of ISO 9001: 2000
Module 2: Exploring Fundamental Concepts of Metrology
- Calibration of Measurement and test Equipment
- Recalibration Intervals
- Sealing Adjusting
more...
Computing and Information Technology Course


...CONTENTS, CONCEPTS AND ISSUES:
- Computer Platforms
- Systems Analysis
- Programming Concepts
- Database Design Concepts
- Information Systems Projects
- Information Systems
- Human Computer Interface
- Data Analysis and Design
- Website Design
- Project Management
- Networking Concepts
- Personal Skills Development
- Visual Programming
- Hands-on
more...
Human Resource Management HRM Selected HRM Modules from HRM A Practitioners Approach


... a collectivista perspective to motivation.
B. CONTENTS AND CONCEPTS
B. 1. Human Resource and Personnel Management
The Development Of HRM. Personnel and HRM:
- A Distinction
- The advent of welfare management
- The role of Row tree in industrial welfare development
- Welfare workers and recruitment and selection
- The development of professional personnel and
more...
Human ResourceTraining and Development Management
...Contents
1 . Human Resource Planning By the conclusion of the established learning activities, delegate will be able to:
a Determine the factors influencing human resource planning
a Suggest the importance of human resource planning in organisation management.
a Illustrate the significance of effective human resource.
a Determine the links between corporate planning and human
more...
Modern Marketing in a Consumer-Lead Environment


...ionises an organisationa s marketing strategy
2. Contents, Concepts and Issues
- Marketing: Creating and Capturing Customer Value
- Company and Marketing Strategy: Partnering to Build Customer Relationships
- Marketing Strategy in recessionary Periods
- a Current Valuea modification and pertinent microeconomic issues
- Analyzing the Marketing Environment
more...
Managing Individuals and Groups in an Organisation


...tanding a role relationshipsa in organisation;
CONTENTS:
- Groups: definition
- Distinguishing groups from aggregations
- Group solidarity
- Group cohesion;
- Team or group: a distinction
- Team dynamics
- Types of teams
- Command teams;
- Committees (temporary & Standing);
- Task Forces;
- Boards.
- Team formation
- Forming;
- Storming;
- Norming/ initial
more...
Real Estate Management an Introduction


...s sold at the Real Estate Owned by Lender (REO) stage.
CONTENTS AND CONCEPTS:
- Real Estate Management: An Introduction
- Deconstructing real estate management
- Factors constituting an effective real estate management;
- The Role of Real Estate Management In Depressed Economies
- The Role of Real Estate Management In Expanding Economies
- The International Money Market
- Mortgage
more...
UK Employement Law


...ial espionage as theft and a Grand Larcenya .
Contents, Concepts and Issues:
- Employer-Employee Relationship
- What is Employment Law?
- Key Provisions of The Employment Act 2002
- The provisions of The Employment Act 2002, with its Statutory Instrument 2004, in averting a Employer-Employee Repudiationa
- Key Issues In The Employment Relations Act 2004
-
more...
Training Needs Analysis Determining Training Needs


...Contents, Concepts and Issues
- Rationale For and Definition of Training Needs Analysis (TNA)
- Organisational Training Needs Analysis
- Subsystem Training Needs Analysis
-Individual Training Needs Analysis
- Approaches, Methods and Techniques of Training Needs Analysis.
- Approaches to and Methods of Training Needs Analysis
- Approaches to Training Needs Analysis
-
more...
Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return


...Contents, Concepts and Issues
- Organisational Control
- Organisational Control Systems
- Operational Control
- Loading a
- Sequencing -
- Detailed Scheduling:
a) Other control mechanism include:
b) Inventory control
c) Cost control
d) Quality control
- Budgeting As an Control Mechanism
- Budgeting and the Controlling of
more...
Trainer Training Training for Trainers


...ps
- Effectively manage a training department
Seminar Contents, Concepts and Issues:
- Learning Theory
- Learning And Memory
- Learning and application
- Education Training & Development: A Distinction
- Conditions Conducive To Learning And Memory
- The Taxonomy Of Educational Objectives
- The Value Of Varied Learning Experiences
- Establishing Learning Objectives
- Determining The
more...
Team Dynamics Team Leadership


...arity, and the dangers of over-cohesiveness.
2. Course Contents, Concepts and Issues
- Groups and Aggregations: Points of Distinction
- The type and permanence of the leadership of a team
- When does a situational leader emerge
- How does the team attempts to replace a situational leader, enhance stability, acceptability or renewed or clarified mission or objectives?
- Why
more...
Small Business Start-Up Expansion and Management 2


...genciesa based on differing business scenarios.
Contents, Concept and Issues
- Operational Costing Issues (2)
- Costing Human Resource
- Integrating Fixed and Variable Costs
- Cost Apportioning
- Accounting for Depreciation in Cost Apportioning
- Projected Sales and a Externalitiesa
- Projected Revenue
- Projected Income
- Pricing Strategy and Cost Variables
-
more...
Small Business Start-Up Expansion and Management 1


... |return on Investment;
- Calculate Variable Costs.
Contents, Concept and Issues
A.
- Industrial Project Start-Up: Some Salient Factors
- Industrial and Consumer Products: A Distinction and Guide
- Determining Industrial and Consumer Sectors
- Integrating Industrial and Consumer Products
- The Military as a Consumer
- The Health Sector as a Consumer
- Education as a Consumer
more...
Research Project Design Conduct and Report


...ch project that incorporates a high ethical standard
Contents, Concepts and Issues:
1, Research Design: Important Considerations
- Sources of Information
- Secondary Sources
- Primary Sources
- Reviewing Literature
- Choosing The Methodology
- Qualitative Approaches
- Quantitative Approaches
- a Triangulatinga The Methodology
2, Data Elicitation Techniques
- Surveys
-
more...
Personnel and Occupational Testing


...tive or subjective test, respectively, will be used.
Contents, Concepts and Issues:
- Value of Employment Testing
- Test Security
- Ethical Standards for Test Users
- Test Administration Guide
- Percentile Classification
- Administration of Test
- Scoring of Tests
- Interpretation of Test
- Writing Psychological Reports
- Test Norming
- Value of Test to the Applicant or Employee
more...
Personnel and Occupational Test Questionnaire Design and Results Analysis


...n Commissioning And Intellectual Property Rights
Contents, Concepts and Issues:
- Reproduction Of Test Materials/ Improvisation
- Scoring Test
- Interpreting Test Results?
- Reporting Test Results
- Writing Psychological Assessment Result
- Pitfalls To Avoid
a) Problems Of Content
b) Improper Emphasis
c) Omission Of Essential Information
d) Avoiding Unnecessary Duplication
more...
Organisational Design Structuring and Restructuring Organisations


...onal structure on communication within an organisation
Contents of Organizational Design Course:
- An introduction to organisational design:
- Approaches to organisational design
- Classical organisational design
- Neo-classical organisational design
- Classical Approach to organisational design
- Scientific Management to organisational design
- Humanistic Approach to organisational
more...
Motivating Workers Intrinsic and Extrinsic Rewards


...and a collectivista perspective to motivation.
Contents, Concepts and Issues:
1. Directing Or Leading
2. The Concept of Motivation
3. Theories of Motivation
4. Content Theories & Some of Their Contributors
5. Maslowa s Hierarchy of Needs
6. Analysis of Maslowa s Claims
7. McClelland's Studies
8. Taylor: Money & Motivation
9. Motivator-Hygiene Factor:
more...
Modern Quality Systems and ISO 9000


...ding of at least six additional ISO Standards
Course Contents, Concepts and Issues:
A.) About Quality:
- Quality: A Definition
- Clientsa Quality Consciousness
- The Law And Development of Quality Assurance
- Using quality as a tool to:
a. Create a positive organisational image
b. Lower operational costs
c. Reduce or avert product or service liability litigation
- Modern
more...
Modern Quality Systems


...earch and Development for Quality Improvement
Course Contents& Concepts:
- Quality: A Definition
- Clientsa Quality Consciousness
- The Law And Development of Quality Assurance
- Using quality as a tool to:
a. Create a positive organisational image
b. Lower operational costs
c. Reduce or avert product or service liability litigation
- Modern control systems
- Management
more...
ISO 9000 Quality Systems


... has made, suggesting effort towards its enhancement
Contents, Concepts and Issues:
- Why quality standards matter
- What is the International Organisation for Standardization (ISO)
- ISO Structure
- ISO Code of Ethics
- What 'international standardization' means
- How ISO standards benefit society
- The hallmarks of the ISO brand
- ISO and world trade
- ISO and developing
more...
Information Risk Security and Crisis Management


...acilitates or impinges on National Security
Course Contents, Concepts and Issues:
1.) Understanding Risk and Risk Management
- Defining risk
- Contextualising Risk
- Formulating Risks Statements
- Risk Examples
- Non-Risk Examples
- Proposal Risk
- Performance Risk
- Managementa s perception and calculation of risk
- Risk probability and improbability
- The
more...
Employee Resourcing and Worker Motivation


...and a collectivista perspective to motivation.
CONTENTS AND CONCEPTS
- Staff turnover and negative and positive impact on the organisation
- Levels of Individual Commitment of potential and new recruits
- Moral Commitment -
- Remunerative Commitment -
- Calculative Commitment;
- Recruitment and Selection as a resourcing activity
- Training, Education, Development
more...
Corporate Governance Principles and Practice


...rgo on Import and Export and Service Dispensation.
B. CONTENTS, CONCEPTS AND ISSUES:
1. Functions of Management: An Introduction
- Profiling Managers at different organisational levels
- Planning
- The Planning Hierarchy
- Difference Between Strategic, Tactical and Operational Plans
- Standing Plan
- Organising
- Organisational Structure and Design
- Effective
more...
Corporate Governance and Strategic Management


...argo on Import and Export and Service Dispensation.
CONTENTS, CONCEPTS AND ISSUES:
1. Functions of Management: An Introduction
- Profiling Managers at different organisational levels
- Planning
- The Planning Hierarchy
- Difference Between Strategic, Tactical and Operational Plans
- Standing Plan
- Organising
- Organisational Structure and Design
-
more...
Communication Information Gathering Analysis and Report Writing


...ompetence in conducting meetings within time limits
B. CONTENTS AND CONCEPTS:
B. 1.
- Spelling Unusual Words
- Vowels and Consonants;
- The Silent Vowels;
- The Peculiars;
- Speech Organisation -
- Nouns
* Common nouns,
* Proper nouns,
- a Noun in a positiona ,
- Countables,
- Uncountables;
- Pronouns -
- Types of
more...
Anti-Dumping In Practice Hypothesising Case Reporting Case Investigation Countervailing Actions Sunset Review and Suspension


... strategy that will discourage dumping, within the ADA
CONTENTS, CONCEPTS AND ISSUES
1. Dumping, Anti-Dumping and Anti-Subsidy: A Conceptual and Practical Review
- The Value of International Trade to Importing and Exporting Countries
- International Trade and Capacity Building
- Export Trade and Foreign Reserve
- Domestic markets, government subsidies and a dutiesa
more...
Fundamentals of Electrical and Electronic Measuring Instruments (Double Credits)


...CONTENTS AND CONCEPTS
Module 1: General Theoretical Explorations
I. Introduction to Process Control
* What types of measurements can you take?
* What does it mean?
* How is the information used?
II. Electrical Measurement Standard
* SI Units
* PRIMARY Standards
* Secondary Standards
* Working Standards
III. Uncertainty of Measurements
more...
Fundamentals of Air Cargo


...lete air waybills in accordance with IATA standards
Contents, Concepts and Issues:
- IATA geography
- Waybills: Their significance and usage
- Freight Forwarding Operation
- Airline Cargo Units
- Read and Interpreting cargo Manuals
- Cargo in-flight operational requirements
- The legal requirements for air cargo
- Basic rating system for calculating cargo costs
- Making
more...
Executive Leadership and High Performance Team Management


...enance and crisis management of high performance teams
CONTENTS, CONCEPTS and ISSUES:
1.) Team Dynamics
- Groups: A definition
- Distinguishing groups from aggregations
- Group solidarity
- Group cohesion;
- Team or group: A distinction
- Team dynamics
- Types of teams
- Command teams;
- Committees (temporary & Standing);
a) Task Forces;
b)
more...
Employee Resourcing Recruitment and Selection


...ection within a a resourcing contexta .
Seminar Contents & Concepts:
- Staff turnover and negative and positive impact on the organisation
- Levels of Individual Commitment of potential and new recruits
- Moral Commitment
- Remunerative Commitment
- Calculative Commitment
- Recruitment and Selection as a resourcing activity
- Training, Education, Development as facilities for
more...
Diversity Management a Value Added Inclusion


...rship in the management of a diverse workforce
SEMINAR CONTENTS AND CONCEPTS:
- The concepts of equal opportunities and diversity management
- Equal Opportunities in employment and the British Legislation (Exploring Workforce Diversity, Cultural Diversity, generally, Gender Diversity, Racial Diversity, Ethnic Diversity, Age Diversity, Perceptual and Mental Diversity, Physical Diversity,
more...
Conveyancing and Property valuation


...d, and themselves and the purchaser, on the other.
Contents, Concepts and Issues:
- Conveyancing and Property Valuation
- Structural Surveys
- Commercial Property Valuation
- Private Property Valuation
- Property Inspection
- Property Marketing
- Conveyancing Practices: An International Perspective
- Local Searches and Local Regulations
- National Property Registry
- Property
more...
Comprehensive Project Management


...ems, organisational development and learning
B. COURSE CONTENTS AND CONCEPTS:
1. The Individual In A Dynamic Environment
- Individual Strengths and Weaknesses Analysis
- Work Pressure as a a Stressora
- Dealing With Work Pressure
- Time Management and a Accounting Throughputa
- Pragmatic Assertiveness: Improving Your Ability To Question and Challenge
2.
more...
Client or Customer Care

...ir Terms in Consumer Contract Regulations 1999
Seminar Contents and Concepts:
1. Who is a a front-line staffa ?
2. Who has customer/ client-relation and customer/ client-relation responsibility?
3. Value of front-line staff to organisational effectiveness;
4. Features of a Client-Driven Organisation
5. Internal & External Factors Influencing Client Behaviour
6. Client
more...
Anti-Dumping and Anti-Subsidy Claims Measures and Stance


...Contents and Concepts:
- Trade and the Global Economy
- Trade and the Global Economy
- The role of international trade in economic development, sustainability and growth
- Openness and productivity
- The World Trade Agreement (WTA) 1994
- The establishment of the World Trade Organization (WTO)
- Agreement Establishing the World Trade Organization
- Article I - Establishment of the
more...
Advanced Project Management


...#153;, rather than an a equality perspectivea .
Contents, Concepts and Issues:
1. General Project Management Issues
- Concept of Project Management
- Project Sustainability
- Developing a Project
- Project Planning
- Team management & problem solving
- Project management methodologies, tools and techniques
- Some problem solving techniques
- Project control
- Project
more...
MSc Human Resource Training and Development Management


...nformation appropriate to the research objectives
A. 2 CONTENTS:
A. 2.1 Human Resource and Personnel Management
- The Development Of HRM.
- Personnel and HRM: A Distinction.
- The advent of welfare management.
- The role of Rowntree in industrial welfare development.
- Welfare workers and recruitment and selection.
- The development of professional personnel and human
more...
Organisational Development OD in Action Improving Organisational Effectiveness


...nsultation
determine organisational success factors
CONTENTS, CONCEPTS AND ISSUES:
- What is organisational development (od)?
- Od and organisational effectiveness:
- Differing perspectives of organisational development
- Organisational climate;
- Organisational culture
- Organisational norms;
- Organisational values,
- Organisational power structure;
-
more...
From PetroEDGE
OSV Chartering Contract Management with Essential Elements of Maritime Law 26 30 July 2010 Kuala Lumpur Malaysia - 3rd Run


...act Laws, Maritime Laws and relevance to OSV Charters
2. Contents of C/ P Agreement and Standard Forms for OSVs
3. Interpretation of Each Clause in the C/ P Form
4. Post Fixture Challenges, Insurances and Liabilities
5. Dispute Resolution a Mediation, Litigation or Arbitration?
*Sign up today and equip yourself with the practical know-how and skills necessary
to protect your
more...
OSV Chartering Contract Management with Essential Elements of Maritime Law 26 30 July 2010 Kuala Lumpur Malaysia - 3rd Run
From The Career Center
Introduction To Personal Computers Using Windows XP
...create a document by using WordPad You will organize the contents of your hard drive by using Windows Explorer You will communicate instantly with others by using Windows Messenger You will create an efficient work environment by using the Control Panel and Accessibility programs You will perform a variety of media tasks by using the Help and Support Center and Media Player You will clean
more...
Introduction To Personal Computers Using Windows XP
Microsoft Excel 2007 Level 1
You have basic computer skills such as using a mouse, navigating through windows, and surfing the Internet. You have also used paper-based systems to store data that you run calculations on. You now want to migrate that data to an electronic format. In this course, you will use Microsoft Office Excel 2007 to manage, edit, and print data. Course Objectives You will create and edit basic
more...
Microsoft Publisher 2010 Level 1
This course is intended for persons with a basic understanding of Microsoft Windows and Microsoft Word who need to learn how to use Microsoft Publisher 2010 to create, layout, and edit publications. Upon successful completion of this course, students will be able to: get familiar with the Publisher 2010 environment and start working on a publication modify the layout and structure of a
more...
Windows NT
... taskbar to switch between and tile windows
observe the contents of a hard disk by using the My Computer icon
access a disk quickly by creating a desktop shortcut
become accustomed to common Windows NT Workstation program techniques by experimenting with WordPad
display the contents of disks by using the Windows NT Explorer
create a folder by using the shortcut enu
copy and move
more...
From Wintrac Inc.
PageMaker 7.0 Level 3 (Windows)
Although PageMaker offers fine control over typography, page layout, colors, and printing, not all of its features are on the surface, so you may be missing out on the best ways to create professional-caliber publications. At its core, this course teaches you how to manage complicated layouts more efficiently. This includes learning more effective ways to work with graphics and type, as well as
more...
WebSphere MQ V6 System Administration for Windows (Windows 2003, 2000 ,XP)
...NIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message Channels, Distributed Queuing, Clusters and learn the basic problem determination techniques. The course also helps to prepare for the IBM WMQ Certification tests.
more...
WebSphere MQ V6 System Administration for Linux
...NIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message Channels, Distributed Queuing, Clusters and learn the basic problem determination techniques. The course also helps to prepare for the IBM MQ Certification tests.
more...
WebSphere MQ V6 System Administration For AIX pSeries
...NIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message Channels, Distributed Queuing, Clusters and learn the basic problem determination techniques. The course also helps to prepare for the IBM MQ Certification tests.
more...
Oracle9i Network Administration
This course uncovers the mystery of the Oracle database middleware contained within Oracle Net / SQL*Net. All of the configuration files are considered along with their contents and how these can be customized. The Oracle Net assistant is also covered and this tool is used for multi-threaded server configuration of the database, activating the Oracle Names Server and the Oracle Connection Manager.
more...
WebSphere MQ V6 System Administration For Sun Solaris
...NIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message Channels, Distributed Queuing, Clusters and learn the basic problem determination techniques. The course also helps to prepare for the IBM MQ Certification tests.
more...
WebSphere MQ V5 System Administration For AS-400 (iSeries)
...NIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message Channels, Distributed Queuing, Clusters and learn the basic problem determination techniques. The course also helps to prepare for the IBM WMQ Certification tests.
more...
From SpringPeople Technologies Private Limited
jQuery Jumpstart
At the end of jQuery Jumpstart training course, the participants will understand:
* Dynamic page content
* Form Validation
* Event Handling
* Retrieve or Manipulate the contents of the wrapped set
* Animated drop down / Fly out navigation
* Cross - Fading images
* Dynamic content through Ajax
* Plugins(Animated slider banners, Accordian menus etc)
more...
From L'Obel IT-Palaestra
ZITT ET Certified Data Warehousing Training Courses









...ultant/ Specialist.
Course Syllabus
DATAWAREHOUSING CONTENTS
* What is Data warehouse?
* Characteristics of Data warehouse.
* What is Datawarehousing?
* Principles of Data warehouse.
* Benefits of DWH.
more...
L'Obel Certified QTP Training in Bangalore India





...---------------------------------
SOFTWARE TESTING QTP CONTENTS
a Introduction to Software Engineering
a Opportunity for Testers
a Scope for Testing
a Software Development Life Cycle(SDLC)
a SDLC Models
a Testing Techniques
o a. Black-Box Testing
o b. White-Box testing
o c. Grey-Box Testing
a Black Box Testing Techniques
a White box Testing Techniques
a Types
more...
L'Obel Certified Software Testing Training in Bangalore





...-------------------------------------
SOFTWARE TESTING CONTENTS
a Introduction to Software Engineering
a Opportunity for Testers
a Scope for Testing
a Software Development Life Cycle(SDLC)
a SDLC Models
a Testing Techniques
o a. Black-Box Testing
o b. White-Box testing
o c. Grey-Box Testing
a Black Box Testing Techniques
a White box Testing Techniques
a Types
more...
L'Obel Data Warehousing Training







...ltant/ Specialist.
Course Syllabus
DATA WAREHOUSING CONTENTS
* What is Data warehouse?
* Characteristics of Data warehouse.
* What is Data warehousing?
* Principles of Data warehouse.
* Benefits of Data Warehousing.
* What is Online transactional systems (OLTP)?
* Difference between OLTP and Data Warehousing.
* Architecture of Data Warehousing.
* HPQS.
* Approaches of Data
more...
From Inter-Networkz
Internetworkz CCNA Training Bangalore India
... Our CCNP training is also renowned in the country. The contents for our CCNA program is as follows:
Describe how a network works
a Describe the purpose and functions of various network devices
a Select the components required to meet a network specification
a Use the OSI and TCP/ IP models and their associated protocols to explain how data flows in a network
a Describe common
more...
From Meirc Training and Consulting
Masterclass Microsoft Office Professional 2007 Developing Smart Work Skills


...arts, insert references, footnotes, indexes, and table of contents. Excel: create formulas, calculate values, analyze data, present information visually with graphics and charts, analyze data, work with databases, share spreadsheets for review and manage changes. PowerPoint: learn how to create memorable presentations, create great-looking slides, charts, and diagrams, bring ideas to life
more...
From Magna Training
SAS Training
...d wish to further renew his/ her skills.
Table of Contents
Base SAS
(Week 1 )
* Introduction to SAS Programming
* Working in the SAS Environment
* Working with the Windows
o Enhance Editor
o Result Window
o Log Window
o Explorer Window
o Output Window
o Program Editor Window
* Overview
more...
SAP WM Training
...ove further in the SAP logistics module.
Table of Contents
Basics of SAP , Warehouse Management
(Week 1 )
* Basic SAP GUI Navigation
* Organizational units and master data in Warehouse Management
* Configuring the interface between Inventory Management and Warehouse Management
* Batch management and quality management in the warehouse
* Delivery
more...
From Mullan Training
Adobe Acrobat



...se it to personalise your Adobe PDF files.
Reflow the contents of Adobe PDF documents.
Create a tagged Adobe PDF file that reflows to fit any viewing device.
Add security to PDF documents
Secure your PDF documents, so that you can distribute them with confidence
Prevent viewers from printing, copying & editing the PDF document
LOCATIONS
Courses can be delivered at our offices in
more...
Advanced QuarkXpress



...dvanced
- Creating an index
- Creating lists & tables of contents
- Creating books
Colour Advanced
- Features of spot & process models
Colour management preferences
- Introduction to Trapping
- Setting trapping preferences
- Trapping exceptions colour by colour
- Trapping exceptions item by item
PDF
- Importing PDf files
- Exporting PDf files
Pre-Press Checks
-
more...
VB Excel


...roperty
The Range Property
Flexible Ranges
Range Contents
Workbooks and Sheets
Activating a Workbook
Activating a Worksheet
ThisWorkBook
Objects, Properties and Methods
Controlling Objects with their Properties
Performing Actions with Methods
Performing Multiple Actions on an Object
Variables and Constants
Variables
Data Types
Constants
Control
more...
Introduction To MS Frontpage



... Styles (Create, Modify And Apply)
- Timestamp
- Table of Contents
- Horizontal Lines
- Borders Apply to Individual/ All Pages
- Import Files & Folders Into The Web
Forms
- Create A Form
- Add Fields To The Form
- Set Data Entry Rules
- Collect Information From Form (Send To Filename, Email Address, Database)
- Set Up Confirmation Form
- Create Search Form
- Use Of Database Results Wizard
more...
From Cympac Software Solutions Pvt. Ltd.
IBM-AIX Training Workshop CYMPAC - PUNE









...
+
HMC (Hardware Management Console)
All Course Contents are Prepared by Industry Experts and Practical Scenarios will be Executed on LIVE server
UNLIMITED Technical Support/ Guidance
Complete assistance in Interview Preparation (Questions with Standard Answers & Tips), Resume Building
TOTAL COURSE DURATION:
2. 5 to 3. 0 months
AVAILABLE TIMINGS:
7: 00 AM to 8: 30
more...
From Contacts Plus
Critical Elements of Customer Service
Critical Elements of Customer Service
Target Audience: All staff in customer service environment.
Program Duration: 4 days
Program Overview:
Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual
more...
Customer Loyalty and Retention
Customer Loyalty and Retention
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service environment.
Program Duration: 2 days
Program Overview:
Customer satisfaction is WORTHLESS, customer loyalty is PRICELESS. Loyal is the most difficult of the customer service goals to achieve. But once you have it, you have something your competition will never have.
more...
Complain Handling and Resolution
...
How to make an effective complaint handling.
Program Contents:
What complaints mean?
Most common complaints
Percent of customers complaining to different touch points.
Types of Complaints.
Levels of complaints.
Where & who complains.
Statistics on Customer Satisfaction.
Repurchase Intentions.
Actively encourage complaints.
The Value of Complaints.
Why customer not
more...
Managing Customer Service
Managing Customer Service
Target Audience: HR Team, Managers, Heads of Department and Directors in customer service environment
Program Duration: 2 days
Program Overview:
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This two days workshop will provide you with an opportunity to explore your responsibilities within
more...
Selling Smarter Cross Up Selling Techniques
Selling Smarter, Cross & Up Selling Techniques
Target Audience: All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
Ita s no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and
more...
Prospecting For Leads
Prospecting For Leads
Target Audience: All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
Prospecting is the key to your success. Your success today is a result of the prospecting you did six months ago. Become skilled at networking and remember the old 80/ 20 rule. Know who to target and how to target them, and remember to do some
more...
Overcoming Objections to Nail the Sale
Overcoming Objections to Nail the Sale
Target Audience: All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This two days workshop will help you plan, prepare, and execute proposals and presentations that address
more...
Telemarketing Using the Telephone as a Selling Tool
Telemarketing: Using the Telephone as a Selling Tool
Target Audience: All Staff in call center environment.
Program Duration: 2 days
Program Overview:
Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how
more...
Dynamite Sales Presentations
Dynamite Sales Presentations
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
A great sales presentation does not demand you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and
more...
Building Relationships for Success in Sales
Building Relationships for Success in Sales
Target Audience Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is
more...
The Art of Delegating Your Workforce
The Art of Delegating Your Workforce
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This two days workshop will explore many of the facets of delegation, when to delegate, and who to delegate to. We will
more...
Motivating Your Workforce
Motivating Your Workforce
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Ita s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This is a busy two days workshop to help supervisors and managers create a more dynamic, loyal,
more...
Human Resources Training for the non HR Managers
Human Resources Training for the non HR Managers
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet
more...
Communication Strategies
Communication Strategies
Target Audience All Staff in work environment.
Program Duration: 2 days
Program Overview:
This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of
more...
Get organized for peak performanceTime Management
Get organized for peak performancea Time Managementa
Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment.
Program Duration: 2 days
Program Overview:
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,
more...
Negotiating For Results
Negotiating For Results
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment.
Program Duration: 2 days
Program Overview:
People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.
Negotiating is a fundamental
more...
Working Smarter Using Technology to Your Advantage
Working Smarter a Using Technology to Your Advantagea
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one
more...
The Minute-Takers Workshop
The Minute-Takera s Workshop
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are
more...
Developing Training Program
...repared to create a training program proposal.
Program Contents:
Program design.
Identifying needs.
The training model.
The programa s basic outline.
Evaluation strategies.
Defining your approach.
Researching and developing content.
Pre-assignments in training.
Choosing openings and energizers.
Training instruments, assessments, & tools.
Creating supporting materials.
more...
Celebrating Diversity in the Workplace
Celebrating Diversity in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their
more...
Conflict Resolution Getting along in the Workplace
Conflict Resolution a Getting along in the Workplacea
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that
more...
How to Manage Anger and Violence in the Workplace
...both an individual and organizational level.
Program Contents:
Albert Banduraa s behavior wheel.
Warning signs of violence.
McClurea s seven step anger management process.
Communication skills.
Problem solving tools.
Stress management techniques.
Norman Keitha s nine components of a violence prevention program.
Turnera s fourteen stages of threat response.
more...
Getting Employees Off To a Good Start
Getting Employees Off To a Good Start
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating
more...
Managing Employee Performance
Managing Employee Performance
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into
more...
Employee Dispute Resolution Mediation through Peer Review
Employee Dispute Resolution a Mediation through Peer Reviewa
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Have you ever been in a workplace situation where a supervisor has made a decision that you didna t agree with? Did you wish that you could ask someone else what they
more...
Closing the Generation Gap in the Workplace
Closing the Generation Gap in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course
more...
Business Succession Planning
Business Succession Planning
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Change is a hallmark of todaya s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you
more...
From AQumen
Enhanced Competency Improved Operational Skills at the Work Place
Reputed and well managed companies are characterized by strong management. The most important quality required for such managers is to have clear overview and a holistic picture of the functioning of the organization.
Frequently the pressures of the business need can create tension which, in turn, can lead to difficult situations. Many managers then find themselves faced with absenteeism,
more...
From Contacts Plus
Business Ethics for the Office
Business Ethics for the Office
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.
This two days workshop will not provide you with
more...
Safety in the Workplace
Safety in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment
Program Duration: 2 days
Program Overview:
This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making
more...
Advanced Skills for the Practical Training
...ice the skills needed for a team presentation.
Program Contents:
Preparing to learn.
Understanding learning.
Competencies for adult educators.
Accommodating learning preferences.
Adult learning.
The art of facilitation.
Planning a workshop.
Visual aids.
Your role as an effective communicator.
Questioning as a training technique.
Kirkpatricka s levels of evaluation.
more...
Presentation Survival School Public Speaking
...e, practice, and present a short presentation.
Program Contents:
Communication skills.
How to edit your conversation.
Appropriately sharing yourself with others.
Trust.
Positive self-talk.
Making the most of meetings.
Body language.
Sticky situations.
Advantages of oral presentations.
Planning your presentation with PAFEO.
Overcoming nervousness.
The STARR pattern.
Start
more...
Facilitation Skills
Facilitation Skills
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time.
There has been a growing realization that we have to pay attention to the process elements of
more...
Using Activities to Make Training Fun
Using Activities to Make Training Fun
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ve all been somewhere where the class clown is able to lighten the mood and
more...
The Practical Trainer
The Practical Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will
more...
Conquering Your Fear of Speaking In Public Speak Easily
Conquering Your Fear of Speaking In Public a Speak Easilya
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita
more...
Survival Skills for the New Trainer
Survival Skills for the New Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and
more...
Advanced Writing Skills
Advanced Writing Skills
Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 Days
Program Overview:
This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date
more...
Project Management Fundamentals
Project Management Fundamentals
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
Project management isna t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra
more...
Understanding Project Management
...ds for keeping the team focused and motivated.
Program Contents:
What is a project?
Project management basics.
How can projects help me?
A projecta s life cycle.
Selling a project.
Preparing your project.
The role of a project manager.
Project goals.
Laying out the project (SOW).
Project risks and contingency planning.
The work breakdown structure.
Planning tools
more...
Business Etiquette
Business Etiquette
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
In todaya s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly
more...
Writing Reports Proposals
Writing Reports & Proposals
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you
more...
Control Anger Before It Controls You Anger Management
Control Anger Before It Controls Youa Anger Managementa
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.
more...
Business Writing That Works
Business Writing That Works
Target Audience : All Staff in work environment.
Program Duration: 2 days
Program Overview:
For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the
same time clear, concise, complete, and correct.
We can think about
more...
Skills for Administrative Assistant
Skills for Administrative Assistant
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest
more...
Secrets of Change Management
...o maintain a sense of control during a change.
Program Contents:
What is change?
The Bridges change model.
The Conner change model.
The Janssen change model.
Six reactions to change.
Identifying the need for change.
Identifying the cost and benefit.
Setting the vision and goal.
Responding to change.
Creating and implementing a strategy.
Planning for change.
more...
Problem Solving Decision Making
Problem Solving & Decision Making
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment.
Program Duration: 2 days
Program Overview:
As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then
more...
Building Your Self Esteem and Assertiveness Skills
Building Your Self Esteem and Assertiveness Skills
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be
more...
Developing High Performance Teams
Developing High Performance Teams
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been
more...
Business Leadership Becoming Management Material
...vely use these skills back in the workplace.
Program Contents:
Leadership profile and competencies to highlight your strengths and challenges.
Directional and consequential thinking and how to develop these skills.
Strategies for influencing others through improved communication and interaction.
Your role in making meetings effective, both as a leader and as a participant.
Critical
more...
The Professional Supervisor
The Professional Supervisor
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
In todaya s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena t had the
more...
Conducting Effective Performance Reviews
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ve always done, youa ll always get what youa ve always got. a And, remember what the German philosopher Goethe
more...
Building Better Teams
Building Better Teams
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an
more...
Change and How to Deal With It
Change and How to Deal With It
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by
more...
The Art of Making Meetings Work
The Art of Making Meetings Work
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This two days program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment,
more...
Coaching Skills
Coaching Skills
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and
more...
Dealing with Difficult People
Dealing with Difficult People
Target Audience: All staff in work environment.
Program Duration: 2 days
Program Overview:
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana t deal with the difficult people in
more...
From Method Park America Inc
iNTACS Certified Provisional SPICE Assessor Automotive SPICE
...Automotive SPICE.
* Understand the detailed goals, contents and structure of ISO 15504
* Be able to prepare and conduct a SPICE Assessment
* Be able to evaluate assessment results and determine maturity levels
* Know which important tools and types of support are necessary to
understand data management
* Understand the important skills that an assessor must
more...
From Knowledge Varsity
CFA Coaching In Bangalore by Knowledge Varsity
...plained concepts, worked out problems
- E-learning video contents for review
- Topic wise mock tests with feedback for improvement
- Full length offline tests providing detailed analysis & comparison
- Review Notes - Condensed notes for review
Fees is Rs. 17, 000/- for level 1.
- Get a discount of Rs 1, 000/- if you register before 26th June, 2011
- Get additional discount of Rs 1,
more...
CFA Level 1 coaching and training classes in Bangalore
CFA Training In Bangalore by Knowledge Varsity
Program Details
- Coaching Program is designed by CFA ® charter holder
- Classes will be conducted in Jyoti Niwas College
- Full course curriculum will be covered
- Excellent study material with explained concepts, worked out problems
- E-learning video contents for review
- Topic wise mock tests with feedback for improvement
- Full
more...
From Software Training Academy, Inc
XSLFO Training



This course introduces the eXtensible Stylesheet Language, or XSL also known as XSL with Formatting Objects or XSLFO, to distinguish it clearly from XSLT. XSLFO provides the ultimate, standards-based solution to producing print and other presentation documents from XML information. This course teaches XSL with a focus on producing PDFs, using Apache FOP as the formatting engine. Though XSL is
more...
Sharepoint 2007 Training for Developers



Microsoft SharePoint 2007 provides a huge range of functionality including enterprise content management, automation of business processes, and business intelligence and reporting. Although SharePoint is rich in features and capabilities, it involves common concepts and developer tasks that are universal to every type of SharePoint project. This course is designed to provide those who are
more...
From Medical Services Training
Presentation Skills
The ability to communicate effectively in today's world is a vital characteristic of every successful leader. This interactive course is designed to enable participants to learn how to deliver memorable and successful presentations with high impact.
During the course, participants will deliver a short presentation and will receive feedback from the course tutor and, on the two day course, from
more...
From kssinfotech
Mobile Phone Repair Classess



...deo conferencing facility .
THe details of the course contents are as follows .
WE TRAIN PEOPLE ON CHIP LEVEL SERVICE & REPAIR OF MOBILE
PHONES
1. SOLDERING
2. DESOLDERING OF COMPONENTS
3. CHECK OF VOLTAGES IN A BATTERY OF A MOBILE PHONE
4. USE OF SMD REWORK STATION
5. TRIGGERING OF BATTERIES
6. ASSEMBLING & DIS ASSEMBLING OF MOBILE PHONES
7. CHIP LEVEL SERVICING OF
more...
From HBF Networks
CCVP Bootcamp Training


...eparation with just two weeks off the field.
Course Contents
CVOICE
CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both Enterprise and Service Provider students. The course also teaches students how to use the available Cisco tools to find the information needed to accomplish
more...
From Digital Training & Designs
Adobe InDesign CS5 Advanced
Our Adobe InDesign Advanced course furthers your Adobe InDesign education. In this two-day class you will learn more advanced concepts used in page layout and production. Production shortcuts are discussed and exercises are used extensively to reinforce the skills learned. You will learn how to create long documents, create indexes and table of contents. Whether you enroll in our public classes,
more...
From Cosensa Learning & Development Ltd
Advanced Selling Skills
...ew business more quickly and with greater conviction.
Contents:
By the end of this course each delegate will be able to:
Explain the differences between marketing, selling and negotiation
Control the sales interview by recognising and responding to the different ways customers like to communicate
Use simple body language techniques to build a professional and trusting relationship
more...
Positive influencing skills
... you can call on in different influencing situations.
Contents:
Positive influencing language - how to use it and how to say it
Using body language and non-verbal communication to your maximum advantage
Understanding the motivations of others
How others use their learning and management styles to influence
Learn how to influence at meetings and during presentations
Conflict strategies
more...
Negotiation Skills for senior leaders and managers
...ctice what is being learned throughout the programme.
Contents:
Day One
Individual and team dynamics in negotiations
Opportunities and barriers to effective negotiation
Using a simple structure to plan effective communication
How behaviour and personality influence the way people communicate
Win-Win; an introduction to transactional analysis
Using different styles of language to
more...
Assertiveness at Work
...e, assertive responses to a wide range of situations.
Contents:
By the end of this workshop each delegate will be able to:
Recognise and explain the differences between aggressive, assertive & passive behaviour
What is assertiveness?
Describe the benefits of assertive behaviour
How to be more assertive
Deal with fear positively
Move from negative to positive ways of thinking &
more...
Better Proof Reading
Course Objectives:
This half-day proof reading training course will benefit anyone who has responsibility for checking and correcting documents, including press releases and web pages. This highly interactive programme will help to improve your speed, accuracy and confidence. You will be trained by a highly experienced tutor and you will learn the techniques used by professionals to enable you
more...
Business and Report Writing Skills
...lls
Understand how to produce professional reports.
Contents:
Writing to communicate: -
Identifying the barriers to understanding the written word
Style and Language
The principles of effective business writing
Accuracy, brevity and clarity
Presenting a positive image
Readability and plain English used to effect
Letter Writing
Using a systematic approach to planning, writing and
more...
Coaching for Leaders Managers
...otivate; and to achieve 'win-win' situations at work.
Contents:
Day One
Introduction to transactional analysis
Effective leadership and team building
Using the GROW model in coaching
How behaviour and personality influence the way people communicate
Using different styles of language to build rapport
Exercises and role play of current situations
Turn positive action into positive
more...
Coaching Skills for Supervisors and Managers
...ng cost effectiveness and organisational performance.
Contents:
Coaching Skills for Supervisors and Managers demonstrates how to plan and deliver constructive coaching sessions and how it can be applied efficiently across different workplace environments. Several practical group exercises ensure delegates benefit from practice and feedback that is geared to quickly develop skills and build
more...
Customer Care - Developing a Care Culture
...d culture of customer care within their organisation.
Contents:
By the end of this training course each delegate will be able to:
Identify the different kinds of customer
Establish why poor customer care happens
Describe customer likes and dislikes
Grasp the importance of the lifetime value of each customer and of building sound relationships with customers
Handle customer enquiries
more...
Developing Confident Negotiation Skills
... practical skills studied for use into the workplace.
Contents:
By the end of this course each delegate will be able to:
Explain the difference between selling and negotiation
Identify the key personality differences between a good and a bad negotiator
Recognise the five phases of negotiation
Use creative thinking to plan a negotiation
List the ten most common negotiating mistakes
more...
Effective Minute Taking
Course Objectives:
Effective minute taking is designed for staff who have the responsibility for organising and attending meetings in a support function. By the end of this course participants will be able to
Understand the role and responsibilities of the minute-taker in meetings
Organise an effective meeting
Take effective and relevant notes at a meeting
Write clear, accurate and concise
more...
Facilitating with confidence
...ng", "problem-solving" or "creative problem-solving."
Contents:
The content of this course includes: -
The difference between communicating and selling news or information
Barriers to effective facilitation
Using a simple structure to plan effective communication
Communicating more effectively on an individual and group basis
Using different styles of language to build rapport
more...
Finance for non-finance Managers
Course Objectives:
This financial training course has been specifically designed for employees at middle and senior management level who do not have day-to-day involvement in financial activities. This programme will help delegates understand and interpret key financial documents, describe and explain the importance of key financial ratios and understand different types of cost and how to manage
more...
Finding creative solutions to problems
...oyable!) practical exercises and role-play scenarios.
Contents:
Defining what constitutes a A Problema
A framework for problem prevention and solution a a A Troubleshooting Guidea
- The pro-active approach a Preventing a Charging Rhinoa sa
The two stages of thinking a a Constructeda and a Ill-Constructeda problems
The a Teama
more...
Inspirational Leadership Skills
...ul teamwork can bring, this is the programme for you.
Contents:
This course includes:
Defining the principal qualities of an inspirational leader
Inspirational leaders in action - examples of individuals; their speeches and why they work so well
Studying leadership styles and how you can use them creatively
The roles and responsibilities of a leader
Using delegation as a leadership
more...
Managing Conflict in the Workplace
..., disagreement, aggression and other strong emotions.
Contents:
The content for this in-depth course includes: -
Understanding why conflict is inevitable
Understanding how conflict can be positive
Traditional ways of dealing with conflict
Patterns of behaviour
Learn a preference for coping with conflict
Distinguish between aggression, assertion and submission
The three stances
-
more...
Motivational techniques
...sure everyone is working towards the same objectives.
Contents:
Recognise the signs of de-motivation
Realise what de-motivates people
Spot signs of de-motivation
Manage de-motivated individuals effectively
Become a Motivator
Learn theories of motivation
Identify individual needs
Implement six best practice principles
Use different leadership styles
Apply different styles depending
more...
Managing Excellent Customer Service
...on and communicating it effectively to the workforce.
Contents:
Customer focus from the customera s perspective
What is good service and how does it link to leadership?
Delivering the factors that differentiate excellence for customers
Creating a Raving Fansa a Kenneth Blanchard and Sheldon Bowlea s perspective
The service/ profit chain and the customer care
more...
Managing difficult situations on the telephone
...er to achieve a positive outcome whilst on the phone.
Contents:
By the end of the session delegates will be able to:
Understand the causes of difficult behaviour
Learn how not to take things personally
Understand different personalities types
How to avoid getting into an argument
Handle and defuse verbal aggression
Develop ways to deal with difficult people
Understand different
more...
Managing Effective Meetings
... manage meetings and associated follow up activities.
Contents:
By the end of this course, each delegate will be able to:
Identify the most effective ways to communicate a message when holding a meeting
Demonstrate the seven different areas of preparation
Consider different techniques for imparting information and making the meeting memorable
Construct a meeting agenda incorporating
more...
Presentation Skills
...ow how to inspire the audience and instil confidence.
Contents:
a Planning and preparing your presentation
- being prepared: making a presentation plan, use of visuals, use of other resources
- building confidence and managing any nerves
a Starting your presentation
- creating a good first impression & generating rapport
a Presentation strategies and techniques - body language
more...
Reception and Telephony Skills
Course Objectives:
This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation.
Contents:
This course includes a variety of modules including: -
The
more...
Stress Management
...elping themselves manage their own stress positively.
Contents:
By the end of this course, each delegate will be able to:
Assess their own stress levels and identify the common causes in the workplace and at home
Identify the most common effects of stress on their quality of life
Learn a number of relaxation techniques to reduce the negative effects of stress
Identify the areas of
more...
The art of effective communication
Course Objectives:
Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations
more...
The Proficient Supervisor and Manager
...ocess of effective, professional supervisory control.
Contents:
State the principles and main roles of management
Recognise the effectiveness of different motivational tactics
Design an effective staff incentive programme
Practice the skills of assertiveness and active listening
Plan a systematic approach to staff development
Identify and use the different component parts of the
more...
Time Management
...skills required to prevent others stealing your time.
Contents:
By the end of this course each delegate will be able to:
Explain their areas of influence in the management of their time
Separate their job into goals, tasks and activities
Limit distractions and Interruptions
Delegate lower value tasks
Describe the concept of primary and secondary tasks
Consolidate
more...
Training for PAs
...platform to help PAs succeed in their demanding role.
Contents:
There are a variety of modules that are included within this programme, including;
Principals of Managing People
The Elements of Management
The Skills Needed
The Need for Planning
Why Plan?
7 Steps of Effective Planning
- Prioritisation
Deciding What is Important
Understanding Dependencies
- Setting SMART
more...
ISO 14001 - Environmental Management Systems Auditor - IEMA Accredited Course
...A Accredited training provider, Excel Partnership.
Contents:
Key session topics include: -
The EMS Standards (ISO 14001, Eco-Management and Audit Regulation - EMAR, etc.)
EMS auditing standards
Audit planning. Use of checklists
Audit interviewing and evaluation of information
Environmental legislation and codes of practice
Environmental aspects and impacts
Auditing the
more...
ISO 90012008 - Internal Quality Auditor Training
... to take appropriate corrective and follow up action.
Contents:
A series of workshops, presentations and role-plays on topics including:
The contribution internal quality audits can make to the effectiveness of your management system
Roles and responsibilities of an Internal Quality Systems Auditor
Planning your audits by developing effective checklists
Verify that current practice in
more...
ISO 90012008 - IRCA Registered Lead Auditor
... a certificate is issued on completion of the course.
Contents:
Background and overview of the ISO 9000 family of Standards
An introduction to auditing and implementing an audit system and the auditor's role in the process
Management's role in reviewing the effectiveness of the overall quality system
Planning and managing a process based audit:
- resources and timing
- use of
more...
OHSAS Lead Auditor Training Course
...rtificate will be issued on completion of the course.
Contents:
This highly participative course is a practically based series of sessions using tutorials, case studies, interactive workshops and open forum discussions culminating with an examination. The practical emphasis of the course and the high tutor to attendee contact hours provide a unique opportunity for a substantial degree of
more...
IOSH Managing Safely
... appropriate to make the department work more safely.
Contents:
On successful completion of the course delegates should be able to:
Explain "working safely"
Explain the component parts of a recognised safety management system such as HSG65 or BS 8800 and appreciate the role of risk assessment within the system
Compare safety management systems with their management systems and
more...
NEBOSH National General Certificate
...tions with respect to workplace health and safety.
Contents:
The Ten day programme includes modules on the following topics: -
Identifying common hazards and unsafe practices found in workplaces and knowing the appropriate preventative and protective measures to be taken.
Advise on appropriate action to minimise the risk of fire in the workplace and assist in the development of
more...
Asbestos Management
Course Objectives:
There are more than 3, 000 deaths each year in the UK from asbestos related diseases and this number is expected to continue to rise. Thousands of tonnes of asbestos products were used in building construction in the past and much of it is still in place. Carpenters, electricians, plumbers and others doing maintenance or refurbishment works may be at risk where asbestos
more...
Accident Reporting and Investigation
Course Objectives:
Until the causes of workplace accidents and ill health are understood and managed, improvements will not be made in the protection of employees from work activity hazards. Employers already have a duty to investigate and report a number of such matters and that duty is being extended to cover all workplace accidents, occurrences of work related ill health etc.
Contents:
more...
Effective Project Management
...naging and delivering projects on time and on budget.
Contents:
Identifying when the project approach should be applied
Understanding basic Project Management terminologies; when, where, why and how to apply them
An introduction to various tools that are commonly used in Project Management (including some useful software packages)
Applying the project lifecycle and how to manage the
more...
Introduction to Project Management Principles
...and scope/ quality which are present in all projects.
Contents:
By the end of this course delegates will understand and be able to adequately explain how the following aspects relate to the effective management of projects:
Principles and definitions
Roles and responsibilities
Stakeholder management
Communication plan examples
Tips for writing a project definition
Types of
more...
ISO 90012008 - An Introduction to the Standard
... process based system can bring to your organization.
Contents:
Introduction to and overview of the ISO 9001 requirements
The relevance of ISO 9001 to a business management system
What is meant by Management Commitment
Objective setting and factually based decision making
How ISO 9001 may be used by your organization for business improvement
The format and features of a process based
more...
ISO 90012008 - Implementing a Quality Management System
...ed and effectively applied withing your organisation.
Contents:
Background and essential content of the ISO 9000 series of standards
The 'value' of a Quality Management System
Planning the implementation programme:
- Cost considerations
- Benefits of implementation
- Total quality initiatives / ISO 9004 relationships
- Timescales and resources that will be required
- Policy
more...
Construction Design and Management Regulations 2007
...straction to the real business of risk reduction. . .
Contents:
This interactive one day course will guide delegates in understanding their duties and assist them in targeting effort where it will do the most good to reduce and manage risks.
Legislation overview
CDM application and Notification
The dutyholders
- Client
- CDM Co-ordinator
- Designers
- Principal Contractor
-
more...
COSHH Awareness
Course Objectives:
The Control Of Substances Hazardous to Health (COSHH) regulations place duties on employers to manage and control the use or production of substances in the workplace to protect employees and others from harmful effects. This half-day seminar style workshop looks at practical ways to address the issues and conduct suitable and substantive assessments of the levels of risk
more...
Fire Risk Assessment - The Fire Scotland Act 2005
...conduct fire risk assessments in their own workplace.
Contents:
This one-day workshop includes a full update on the new fire safety regulations effective from 1 October 2006. Fire Certificates will no longer be issued and Fire Authorities will look to employers to demonstrate their compliance with the regulations and sound management of Fire Safety in the workplace.
This one day
more...
Fire Safety Risk Assessment - The Fire Safety Northern Ireland Regulations 2006
Course Objectives:
Under The Fire Safety (Northern Ireland) Regulations 2006, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. The aim is to simplify, rationalise and consolidate existing fire safety legislation. It will provide
more...
Fire Safety Risk Assessment - The Regulatory Reform Fire Safety Order 2005
Course Objectives:
Under The Regulatory Reform (Fire Safety) Order 2005, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. The aim is to simplify, rationalise and consolidate existing fire safety legislation. It will provide for
more...
IOSH - Directing Safely
...rformance Considering ways of improving performance.
Contents:
On successful completion of the course delegates should be able to:
Explain the root causes of accidents
Understand the charges of manslaughter and corporate killing
Appreciate the reasons for promoting Health & Safety in the workplace
Explain the role of directors in Health & Safety management
Understand the basic
more...
Managing Contractors
Course Objectives:
It is a common misconception that when contractors work at your site, you have no management control over their activities. This is not the case. Health & safety law requires the client organisation to have some responsibility for contractor's activities. Should an accident ever occur at your premises involving a contractor, then questions will be asked of you, the contractor
more...
Managing Safety
Course Objectives:
This is a comprehensive one day introduction on effectively managing health and safety in the workplace. For managers and supervisors, health and safety needs to be managed as much as any other organisational discipline. Many organisations do not have the benefit of a professional health and safety advisor and must rely on line managers and supervisors to fill that role.
more...
Manual Handling
Course Objectives:
A third of all injuries in the workplace are the result of lifting or handling heavy or awkward loads. Injuries vary from mild aches and pains, to permanent disability and compensation. This is a hazard common to every workplace, whether an office, warehouse, factory or construction site. The Manual Handling Operations Regulations place responsibilities on employers to reduce
more...
Office Safety
Course Objectives:
The office is generally regarded as a safe environment but each year, many thousands of office workers are injured and fatalities are not unknown. Recent times have seen a dramatic increase in the incidence of a sick building syndromea , work related upper limb disorders, stress, staff security issues and so on, with all the associated human and financial costs.
more...
Practical Risk Assessment
Course Objectives:
Employers are required by legislation to make a 'suitable and sufficient' assessment of the risks in the workplace to which employees and others may be exposed. Risk assessment is essential to good management of workplace health & safety for all industry sectors and commerce
Contents:
a Legislation overview
a Workplace hazards and sources of danger
a What risks
more...
The Role of the Fire Marshal
Course Objectives:
Fire & Rescue Service guidance stresses the importance of good fire prevention and protection management and the prompt and orderly evacuation of premises in the event of an alarm situation. This course demonstrates the key actions staff should follow on discovery of a fire or in raising an alarm and how this is crucial to ensure effective fire safety in the workplace.
more...
Working at Height Regulations
...quipment used in activities involving work at height.
Contents:
Legislation overview
The Health and Safety at Work etc Act 1974
The Management of Health & Safety at Work Regulations 1999
The Provision and Use of Work Equipment Regulations 1998
The Lifting Operations and Lifting Equipment Regulations 1998
The Construction (Design & Management) Regulations
Fall accident statistics
more...
Working with Display Screen Equipment DSE
Course Objectives:
The use of Display Screen Equipment is widespread throughout almost every industry sector. Large numbers of employees use DSE as a significant part of their job. The Display Screen Equipment (DSE) Regulations require employers to assess workstations to minimise risks of occupational ill-health.
This half-day course is designed to enable employers to conduct suitable DSE
more...
Ethical Selling Techniques
...sales by convincing customers of the value you offer.
Contents:
By the end of this course each delegate will be able to:
Understand why people buy
Use a systematic approach for contacting and selling to customers
Set meaningful business and personal objectives for every sales call
Make worthwhile appointments on the phone
Design an agenda for meeting a potential customer for the
more...
Managing the Salesforce
...m by successfully managing both results and activity.
Contents:
By the end of this course each delegate will be able to:
Design and use management controls
Develop a simple manpower strategy
Prepare for and conduct recruitment interviews
Take responsibility for the training and development of their staff
Understand the principles of business planning
Measure sales performance and
more...
Outbound Telephone Sales
...the use of correct structures and control techniques.
Contents:
By the end of this course each delegate will be able to:
Understand and describe the sales process (cycle)
Describe and use a simple telesales structure
Use simple communication skills to gather information and gain commitment
Recognise and respond to buying signals
Describe the structure for overcoming objections
more...
Absence Management
Course Objectives:
This is a highly effective one day workshop designed to assist delegates with managing the costly problem of workplace absenteeism. As a result of attending this workshop, delegates will gain a practical understanding of:
How to measure poor attendance
Calculating the costs of poor attendance
Introducing and implementing 'Return to work' interviews
Developing
more...
Dealing with bullying and harassment in the workplace
...ur in order to create a positive working environment.
Contents:
At the end of the programme participants will;
Have a greater awareness and understanding of what constitutes bullying, its effects on the individual and the organisation, and the health and safety implications
Increase their knowledge of the relevant legislation as it applies to bullying, and their management
more...
Interviewing successfully for recruitment
...ce of making the right selection decision first time.
Contents:
Using the most reliable methods to select the right applicant
Preparing for the interview - creating the picture of what you are looking for
The job purpose, job description and a person specification
The difference between "essential" and "desirable" when forming a person specification
Communication skills during the
more...
Managing the Discipline Grievance Process
...the final course of action - the Industrial Tribunal.
Contents:
Legislation overview
the discipline and grievance procedure
the role of ACAS
employee rights
industrial tribunals
rules and procedures
misconduct/ incapability
fair, constructive and unfair dismissal
questioning techniques
communication skills
planning the interview
The Interview process includes
Opening the
more...
Managing unacceptable employee behaviour
...rations and possibly profitability of their business.
Contents:
By the end of this course each delegate will be able to;
Describe the seven types of difficult employees
Identify different styles of leadership and understand when to apply them
Identify the root causes of performance shortfall
Explain how to measure poor performance objectively
Establish a system for dealing with poor
more...
Performance Management
...and improving all aspects of operational performance.
Contents:
By the end of this course, each delegate will be able to:
Establish and prioritise their business goals
Break each goal down into tasks and activities
Clarify the knowledge and skills required to complete each activity
Establish which member of staff is best suited to carry out each task
Plan a strategy for motivating
more...
Performance Review Appraisal Skills
...rformance and more demanding targets from your staff.
Contents:
By the end of this course each delegate will be able to:
Conduct structured and participative appraisal interviews to develop your staff
Understand how to deal with 'problem' staff
Provide constructive and developmental feedback
Develop a framework for providing each member of staff with a training and development plan
more...
Preparing an Induction
...nduction programme for their own working environment.
Contents:
This course covers:
Who needs an induction programme
Potential results of poor or ineffective induction programmes
The role of HR in employee induction
The basics of an induction programme
Physical orientation - describing where the facilities are
Organisational orientation - demonstrating how the new employee fits
more...
Recruitment Interviewing Skills incorporating NI Legislation
...ue employment legislation that exists in the country.
Contents:
Planning the interview
Interviewing do's and don'ts
Northern Ireland employment legislation
- Equal Pay Act (Northern Ireland) 1970 (as amended) - Sex Discrimination (Northern Ireland) Order 1976 (as amended) - Race Relations (Northern Ireland) Order 1997 (as amended) - Fair Employment and Treatment (Northern Ireland) Order
more...
Train the Trainer - ILM Institute of Leadership Management Development Award
...andling difficult trainees and controlling the group.
Contents:
The aim of this course is ultimately to enable delegates to build their skills and confidence in training session planning, design, delivery and evaluation. By the end of this course each delegate will be able to:
Identify the link between training and organisational effectiveness
Recognise different learning styles
more...
Training Needs Analysis
...e provided with the right training at the right time.
Contents:
By the end of this course each delegate will be able to:
a Describe how the training needs analysis fits into the performance management process
a Describe the different stages of a training needs analysis
a Identify the line manager's role
a Recognise the link between the organisation and the trainee
a
more...
The role of the Health and Safety Representative
Course Objectives:
This one day programme will provide delegates with an understanding of the benefits of well run safety committees and properly motivated Safety Representatives.
Contents:
The Principles of Accident Prevention
The current Legal Requirements
Consultation & Involving Employees
Workplace Hazards and Risks
The functions of Employee/ Safety Representatives and Techniques
more...
From RAMCO Software Training
RAMCO Software Training







...g long, complex document complete with index and table of contents. We'll show you how to create attention-getting web sites and how to deliver more dynamic presentations.
________________________________________
New Adobe classes offered!
** InDesign CS4 - setting new standards for professional layout and design. Find out more about InDesign's new features.
** Acrobat 9. 0 - the advanced
more...
From ITCourseware, LLC
Microsoft SharePoint 2007 for Developers
This course is designed to provide those who are responsible for customizing and creating new functionality within the platform mastery of these common tasks, including: customization of look and feel through styles, themes, and master pages, controls and web parts, custom pages, creation and deployment of solutions, security, debugging, workflows, custom site definitions, lists, documents
more...
From Global Innovative Campus
AutoCAD for Beginners - Drawing and Modeling 24 PDH
...rk all the way to cover basic topics stated in the course contents.
Course Overview
The course takes a step-by-step approach to learning the basic tools associated with this level of AutoCAD. We start with a few ones to allow participants create and edit simple drawings, then gradually introduce more advanced tools. Examples and practice drawings are adopted from a variety of applications.
more...
From Last Minute Training
Word 20072010 Advanced 1 Day
Topics include: fields, bookmarks, styles, autoformat, combining documents, tracking changes, inserting objects, linking, document map, splitting a document, advanced outline numbering, table of contents, forms, templates, customizing word, and macros.
more...
Adobe FrameMaker 9 Advanced
Discover Adobe FrameMaker s more advanced template features such as footnotes, cross-references, variables & conditional text. Learn how to use FrameMaker s book features as well as generated lists such as a table of contents and index.
more...
From Mountainview ITSM
ISO 20000 Accredited Training












... Scheme for Personnela familiarizes candidates with the contents of the ISO/ IEC 20000 Edition 1 (2005) standard, its practice-oriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith. The individual qualifications enable candidates to apply their acquired knowledge
more...
From Last Minute Training
Microsoft Word 2000 XP 2003 Level 4 Expert
The focus of this course is to allow you to create forms, web pages, use macros, and manipulate long documents using features such as references, outline, and tables of contents.
more...
InDesign CS3 Large-Scale Publishing

...synchronizing books
printing/exporting books
table of contents
review document styles
creating TOC entry styles
generating the TOC
saving the general TOC style
updating the TOC
TOC with books
indexes
creating index items
modifying/deleting index items
generating the index file
indexes with books
working with XML
XML basics
importing XML files
linking/updating XML files
more...
Windows Introduction

...ing Windows
HELP
Opening and Closing Help
Using help contents and index
USING FIND
Finding Files or Folders
Using Advance Search
MANIPULATING WINDOWS
Sizing Windows
Minimize/Maximize/Restore Buttons
Title Bar
Selecting menu items using mouse or keyboard
Scroll Bar
Toolbars
Tiling/Cascading Windows
Switching between Applications
TASK BAR
Customising Task Bar
Customising
more...
Microsoft Word 2003 Level 3 - Bilingual

Location: Ottawa Date: 2008-01-30
List Price: $300 Offered Price: $210.00
Seats Available: 2
Module 0: Using Mail Merge
Module 1: Merging Mailing Labels And Directories
Module 2: Sorting Table Data
Module 3: Using Formulas In Tables
Module 4: Importing Excel Worksheets
Module 5: Working with Lists
Module 6: Using Macros
Module 7: Using Forms
Module 8: Tracking Revisions
Module 9:
more...
Microsoft Excel 2007 Level 1

Location: Vancouver Date: 2008-02-05
List Price: $199 Offered Price: $149.00
Seats Available: 2
Upon successful completion of this course, students will be able to:
explore the Excel 2007 environment.
work with an Excel worksheet by entering and selecting the data in it. You will also save the data in the worksheet.
modify a worksheet.
perform calculations.
format a worksheet.
more...
Microsoft Word 2003 Level 2 (1 Day)

Location: Vancouver Date: 2008-02-08
List Price: $199 Offered Price: $139.00
Seats Available: 2
Objectives
Create and Use a Document Template
Create and Apply Paragraph Styles and a Character Style
Drawing on Your Documents
Inserting and Formatting Pictures
Performing a Mail Merge
Accepting and Rejecting Revisions
Protecting a Document
Viewing, Modifying, and Numbering an
more...
Microsoft Word Training - Intermediate (French Instructions, French Language)
Upon completion you will be comfortable using the Mail Merge function with different data sources; able to apply various Styles, Templates and Forms that ensure document consistency; learn how to generate a Table of Contents and Indexes.
more...
Microsoft Word 2003 Level 2 (1 Day)
Location: Vancouver Date: 2008-03-17
List Price: $199 Offered Price: $139.00
Seats Available: 2
By the end of this course, participants will know how to:
* Create and Use a Document Template
* Create and Apply Paragraph Styles and a Character Style
* Drawing on Your Documents
* Inserting and Formatting Pictures
* Performing a Mail Merge
* Accepting and
more...
Microsoft Excel Introduction (French Instructions, Eng Soft.)
Participants who take this course will learn how to create and edit basic Microsoft Office Excel 2007 worksheets and workbooks. The basic outline of this course includes: Creating a Basic Worksheet; Performing Calculations; Modifying a Worksheet; Printing Workbook Contents; Managing Large Workbooks; and more
more...
Microsoft Excel 2007 Level 1
Upon successful completion of this course, students will be able to:
* explore the Excel 2007 environment.
* work with an Excel worksheet by entering and selecting the data in it. You will also save the data in the worksheet.
* modify a worksheet.
* perform calculations.
* format a worksheet.
* develop a workbook.
* print workbook contents.
* customize the
more...
Microsoft Excel 2007 Level 1
Upon successful completion of this course, students will be able to:
* explore the Excel 2007 environment.
* work with an Excel worksheet by entering and selecting the data in it. You will also save the data in the worksheet.
* modify a worksheet.
* perform calculations.
* format a worksheet.
* develop a workbook.
* print workbook contents.
* customize the
more...
Excel 2007 - Level 1
Upon successful completion of this course, students will be able to:
* explore the Excel 2007 environment.
* work with an Excel worksheet by entering and selecting the data in it. You will also save the data in the worksheet.
* modify a worksheet.
* perform calculations.
* format a worksheet.
* develop a workbook.
* print workbook contents.
* customize the
more...
Microsoft Word Training - Intermediate
Upon completion you will be comfortable using the Mail Merge function with different data sources; able to apply various Styles, Templates and Forms that ensure document consistency; learn how to generate a Table of Contents and Indexes.
more...
Microsoft Excel 2007 - Level 1
This course is designed for people preparing for certification as a Microsoft Certified Application Specialist in Excel, who already have knowledge of Microsoft Office, Windows 2000 (or above), and who desire to gain the skills necessary to create, edit, format, and print basic Microsoft Office Excel 2007 worksheets.
Performance-Based Objectives
Upon successful completion of this course,
more...
Microsoft Excel 2003 - Level 1
This course is designed for persons preparing for certification as a Microsoft Office Specialist in Excel, who already have knowledge of the Microsoft Office Windows 98 (or above) operating system, and who desire to gain the skills necessary to create, edit, format, and print basic Microsoft Excel 2003 worksheets.
Upon successful completion of this course, students will be able to:
*
more...
Microsoft Word XP 2003 Level 3
Objectives
* Create AutoText Entries
* Create text boxes
* Use Graphics And Watermarks
* Use the Drawing Tools
* Create Outlines
* Generating Indexes And Tables Of Contents
* Use Styles And Templates
* Create Online Forms
* Create Macros
more...
Microsoft Word 2007 Level 3 - on track
Objectives
* Create AutoText Entries
* Create text boxes
* Use Graphics And Watermarks
* Use the Drawing Tools
* Create Outlines
* Generating Indexes And Tables Of Contents
* Use Styles And Templates
* Create Online Forms
* Create Macros
more...
Word Customization Long Documents and Macros
This course provides competency in customizing the Word environment; using Excel worksheets and XML documents; navigating long documents; summarizing document content; using endnotes, footnotes, tables of figures, tables of authorities, indexes and tables of contents; using master documents; and working with macros.
more...
Word 2007 Advanced - computer help
Topics include: fields, bookmarks, styles, autoformat, combining documents, tracking changes, inserting objects, linking, document map, splitting a document, advanced outline numbering, table of contents, forms, templates, customizing word, and macros.
more...
