Instructor Led Contents Training in United Kingdom

Adobe Acrobat ...se it to personalise your Adobe PDF files. Reflow the contents of Adobe PDF documents. Create a tagged Adobe PDF file that reflows to fit any viewing device. Add security to PDF documents Secure your PDF documents, so that you can distribute them with confidence Prevent viewers from printing, copying & editing the PDF document LOCATIONS Courses can be delivered at our offices in  more...

Advanced QuarkXpress ...dvanced - Creating an index - Creating lists & tables of contents - Creating books Colour Advanced - Features of spot & process models Colour management preferences - Introduction to Trapping - Setting trapping preferences - Trapping exceptions colour by colour - Trapping exceptions item by item PDF - Importing PDf files - Exporting PDf files Pre-Press Checks -  more...

VB Excel ...roperty The Range Property Flexible Ranges Range Contents Workbooks and Sheets Activating a Workbook Activating a Worksheet ThisWorkBook Objects, Properties and Methods Controlling Objects with their Properties Performing Actions with Methods Performing Multiple Actions on an Object Variables and Constants Variables Data Types Constants Control  more...

Introduction To MS Frontpage ... Styles (Create, Modify And Apply) - Timestamp - Table of Contents - Horizontal Lines - Borders Apply to Individual/ All Pages - Import Files & Folders Into The Web Forms - Create A Form - Add Fields To The Form - Set Data Entry Rules - Collect Information From Form (Send To Filename, Email Address, Database) - Set Up Confirmation Form - Create Search Form - Use Of Database Results Wizard  more...

Presentation Skills The ability to communicate effectively in today's world is a vital characteristic of every successful leader. This interactive course is designed to enable participants to learn how to deliver memorable and successful presentations with high impact. During the course, participants will deliver a short presentation and will receive feedback from the course tutor and, on the two day course, from  more...

Advanced Selling Skills ...ew business more quickly and with greater conviction. Contents: By the end of this course each delegate will be able to: Explain the differences between marketing, selling and negotiation Control the sales interview by recognising and responding to the different ways customers like to communicate Use simple body language techniques to build a professional and trusting relationship  more...

Positive influencing skills ... you can call on in different influencing situations. Contents: Positive influencing language - how to use it and how to say it Using body language and non-verbal communication to your maximum advantage Understanding the motivations of others How others use their learning and management styles to influence Learn how to influence at meetings and during presentations Conflict strategies  more...

Negotiation Skills for senior leaders and managers ...ctice what is being learned throughout the programme. Contents: Day One Individual and team dynamics in negotiations Opportunities and barriers to effective negotiation Using a simple structure to plan effective communication How behaviour and personality influence the way people communicate Win-Win; an introduction to transactional analysis Using different styles of language to  more...

Assertiveness at Work ...e, assertive responses to a wide range of situations. Contents: By the end of this workshop each delegate will be able to: Recognise and explain the differences between aggressive, assertive & passive behaviour What is assertiveness? Describe the benefits of assertive behaviour How to be more assertive Deal with fear positively Move from negative to positive ways of thinking &  more...

Better Proof Reading Course Objectives: This half-day proof reading training course will benefit anyone who has responsibility for checking and correcting documents, including press releases and web pages. This highly interactive programme will help to improve your speed, accuracy and confidence. You will be trained by a highly experienced tutor and you will learn the techniques used by professionals to enable you  more...

Business and Report Writing Skills ...lls Understand how to produce professional reports. Contents: Writing to communicate: - Identifying the barriers to understanding the written word Style and Language The principles of effective business writing Accuracy, brevity and clarity Presenting a positive image Readability and plain English used to effect Letter Writing Using a systematic approach to planning, writing and  more...

Coaching for Leaders Managers ...otivate; and to achieve 'win-win' situations at work. Contents: Day One Introduction to transactional analysis Effective leadership and team building Using the GROW model in coaching How behaviour and personality influence the way people communicate Using different styles of language to build rapport Exercises and role play of current situations Turn positive action into positive  more...

Coaching Skills for Supervisors and Managers ...ng cost effectiveness and organisational performance. Contents: Coaching Skills for Supervisors and Managers demonstrates how to plan and deliver constructive coaching sessions and how it can be applied efficiently across different workplace environments. Several practical group exercises ensure delegates benefit from practice and feedback that is geared to quickly develop skills and build  more...

Customer Care - Developing a Care Culture ...d culture of customer care within their organisation. Contents: By the end of this training course each delegate will be able to: Identify the different kinds of customer Establish why poor customer care happens Describe customer likes and dislikes Grasp the importance of the lifetime value of each customer and of building sound relationships with customers Handle customer enquiries  more...

Developing Confident Negotiation Skills ... practical skills studied for use into the workplace. Contents: By the end of this course each delegate will be able to: Explain the difference between selling and negotiation Identify the key personality differences between a good and a bad negotiator Recognise the five phases of negotiation Use creative thinking to plan a negotiation List the ten most common negotiating mistakes  more...

Effective Minute Taking Course Objectives: Effective minute taking is designed for staff who have the responsibility for organising and attending meetings in a support function. By the end of this course participants will be able to Understand the role and responsibilities of the minute-taker in meetings Organise an effective meeting Take effective and relevant notes at a meeting Write clear, accurate and concise  more...

Facilitating with confidence ...ng", "problem-solving" or "creative problem-solving." Contents: The content of this course includes: - The difference between communicating and selling news or information Barriers to effective facilitation Using a simple structure to plan effective communication Communicating more effectively on an individual and group basis Using different styles of language to build rapport  more...

Finance for non-finance Managers Course Objectives: This financial training course has been specifically designed for employees at middle and senior management level who do not have day-to-day involvement in financial activities. This programme will help delegates understand and interpret key financial documents, describe and explain the importance of key financial ratios and understand different types of cost and how to manage  more...

Finding creative solutions to problems ...oyable!) practical exercises and role-play scenarios. Contents: Defining what constitutes a A Problema ™ A framework for problem prevention and solution a a A Troubleshooting Guidea ™ - The pro-active approach a Preventing a Charging Rhinoa ™sa The two stages of thinking a a Constructeda ™ and a Ill-Constructeda ™ problems The a Teama ™  more...

Inspirational Leadership Skills ...ul teamwork can bring, this is the programme for you. Contents: This course includes: Defining the principal qualities of an inspirational leader Inspirational leaders in action - examples of individuals; their speeches and why they work so well Studying leadership styles and how you can use them creatively The roles and responsibilities of a leader Using delegation as a leadership  more...

Managing Conflict in the Workplace ..., disagreement, aggression and other strong emotions. Contents: The content for this in-depth course includes: - Understanding why conflict is inevitable Understanding how conflict can be positive Traditional ways of dealing with conflict Patterns of behaviour Learn a preference for coping with conflict Distinguish between aggression, assertion and submission The three stances -  more...

Motivational techniques ...sure everyone is working towards the same objectives. Contents: Recognise the signs of de-motivation Realise what de-motivates people Spot signs of de-motivation Manage de-motivated individuals effectively Become a Motivator Learn theories of motivation Identify individual needs Implement six best practice principles Use different leadership styles Apply different styles depending  more...

Managing Excellent Customer Service ...on and communicating it effectively to the workforce. Contents: Customer focus from the customera ™s perspective What is good service and how does it link to leadership? Delivering the factors that differentiate excellence for customers Creating a Raving Fansa ™ a Kenneth Blanchard and Sheldon Bowlea ™s perspective The service/ profit chain and the customer care  more...

Managing difficult situations on the telephone ...er to achieve a positive outcome whilst on the phone. Contents: By the end of the session delegates will be able to: Understand the causes of difficult behaviour Learn how not to take things personally Understand different personalities types How to avoid getting into an argument Handle and defuse verbal aggression Develop ways to deal with difficult people Understand different  more...

Managing Effective Meetings ... manage meetings and associated follow up activities. Contents: By the end of this course, each delegate will be able to: Identify the most effective ways to communicate a message when holding a meeting Demonstrate the seven different areas of preparation Consider different techniques for imparting information and making the meeting memorable Construct a meeting agenda incorporating  more...

Presentation Skills ...ow how to inspire the audience and instil confidence. Contents: a Planning and preparing your presentation - being prepared: making a presentation plan, use of visuals, use of other resources - building confidence and managing any nerves a Starting your presentation - creating a good first impression & generating rapport a Presentation strategies and techniques - body language  more...

Reception and Telephony Skills Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The  more...

Stress Management ...elping themselves manage their own stress positively. Contents: By the end of this course, each delegate will be able to: Assess their own stress levels and identify the common causes in the workplace and at home Identify the most common effects of stress on their quality of life Learn a number of relaxation techniques to reduce the negative effects of stress Identify the areas of  more...

The art of effective communication Course Objectives: Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations  more...

The Proficient Supervisor and Manager ...ocess of effective, professional supervisory control. Contents: State the principles and main roles of management Recognise the effectiveness of different motivational tactics Design an effective staff incentive programme Practice the skills of assertiveness and active listening Plan a systematic approach to staff development Identify and use the different component parts of the  more...

Time Management ...skills required to prevent others stealing your time. Contents: By the end of this course each delegate will be able to: Explain their areas of influence in the management of their time Separate their job into goals, tasks and activities Limit distractions and Interruptions Delegate lower value tasks Describe the concept of primary and secondary tasks Consolidate  more...

Training for PAs ...platform to help PAs succeed in their demanding role. Contents: There are a variety of modules that are included within this programme, including; Principals of Managing People The Elements of Management The Skills Needed The Need for Planning Why Plan? 7 Steps of Effective Planning - Prioritisation Deciding What is Important Understanding Dependencies - Setting SMART  more...

ISO 14001 - Environmental Management Systems Auditor - IEMA Accredited Course ...A Accredited training provider, Excel Partnership. Contents: Key session topics include: - The EMS Standards (ISO 14001, Eco-Management and Audit Regulation - EMAR, etc.) EMS auditing standards Audit planning. Use of checklists Audit interviewing and evaluation of information Environmental legislation and codes of practice Environmental aspects and impacts Auditing the  more...

ISO 90012008 - Internal Quality Auditor Training ... to take appropriate corrective and follow up action. Contents: A series of workshops, presentations and role-plays on topics including: The contribution internal quality audits can make to the effectiveness of your management system Roles and responsibilities of an Internal Quality Systems Auditor Planning your audits by developing effective checklists Verify that current practice in  more...

ISO 90012008 - IRCA Registered Lead Auditor ... a certificate is issued on completion of the course. Contents: Background and overview of the ISO 9000 family of Standards An introduction to auditing and implementing an audit system and the auditor's role in the process Management's role in reviewing the effectiveness of the overall quality system Planning and managing a process based audit: - resources and timing - use of  more...

OHSAS Lead Auditor Training Course ...rtificate will be issued on completion of the course. Contents: This highly participative course is a practically based series of sessions using tutorials, case studies, interactive workshops and open forum discussions culminating with an examination. The practical emphasis of the course and the high tutor to attendee contact hours provide a unique opportunity for a substantial degree of  more...

IOSH Managing Safely ... appropriate to make the department work more safely. Contents: On successful completion of the course delegates should be able to: Explain "working safely" Explain the component parts of a recognised safety management system such as HSG65 or BS 8800 and appreciate the role of risk assessment within the system Compare safety management systems with their management systems and  more...

NEBOSH National General Certificate ...tions with respect to workplace health and safety. Contents: The Ten day programme includes modules on the following topics: - Identifying common hazards and unsafe practices found in workplaces and knowing the appropriate preventative and protective measures to be taken. Advise on appropriate action to minimise the risk of fire in the workplace and assist in the development of  more...

Asbestos Management Course Objectives: There are more than 3, 000 deaths each year in the UK from asbestos related diseases and this number is expected to continue to rise. Thousands of tonnes of asbestos products were used in building construction in the past and much of it is still in place. Carpenters, electricians, plumbers and others doing maintenance or refurbishment works may be at risk where asbestos  more...

Accident Reporting and Investigation Course Objectives: Until the causes of workplace accidents and ill health are understood and managed, improvements will not be made in the protection of employees from work activity hazards. Employers already have a duty to investigate and report a number of such matters and that duty is being extended to cover all workplace accidents, occurrences of work related ill health etc. Contents:  more...

Effective Project Management ...naging and delivering projects on time and on budget. Contents: Identifying when the project approach should be applied Understanding basic Project Management terminologies; when, where, why and how to apply them An introduction to various tools that are commonly used in Project Management (including some useful software packages) Applying the project lifecycle and how to manage the  more...

Introduction to Project Management Principles ...and scope/ quality which are present in all projects. Contents: By the end of this course delegates will understand and be able to adequately explain how the following aspects relate to the effective management of projects: Principles and definitions Roles and responsibilities Stakeholder management Communication plan examples Tips for writing a project definition Types of  more...

ISO 90012008 - An Introduction to the Standard ... process based system can bring to your organization. Contents: Introduction to and overview of the ISO 9001 requirements The relevance of ISO 9001 to a business management system What is meant by Management Commitment Objective setting and factually based decision making How ISO 9001 may be used by your organization for business improvement The format and features of a process based  more...

ISO 90012008 - Implementing a Quality Management System ...ed and effectively applied withing your organisation. Contents: Background and essential content of the ISO 9000 series of standards The 'value' of a Quality Management System Planning the implementation programme: - Cost considerations - Benefits of implementation - Total quality initiatives / ISO 9004 relationships - Timescales and resources that will be required - Policy  more...

Construction Design and Management Regulations 2007 ...straction to the real business of risk reduction. . . Contents: This interactive one day course will guide delegates in understanding their duties and assist them in targeting effort where it will do the most good to reduce and manage risks. Legislation overview CDM application and Notification The dutyholders - Client - CDM Co-ordinator - Designers - Principal Contractor -  more...

COSHH Awareness Course Objectives: The Control Of Substances Hazardous to Health (COSHH) regulations place duties on employers to manage and control the use or production of substances in the workplace to protect employees and others from harmful effects. This half-day seminar style workshop looks at practical ways to address the issues and conduct suitable and substantive assessments of the levels of risk  more...

Fire Risk Assessment - The Fire Scotland Act 2005 ...conduct fire risk assessments in their own workplace. Contents: This one-day workshop includes a full update on the new fire safety regulations effective from 1 October 2006. Fire Certificates will no longer be issued and Fire Authorities will look to employers to demonstrate their compliance with the regulations and sound management of Fire Safety in the workplace. This one day  more...

Fire Safety Risk Assessment - The Fire Safety Northern Ireland Regulations 2006 Course Objectives: Under The Fire Safety (Northern Ireland) Regulations 2006, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. The aim is to simplify, rationalise and consolidate existing fire safety legislation. It will provide  more...

Fire Safety Risk Assessment - The Regulatory Reform Fire Safety Order 2005 Course Objectives: Under The Regulatory Reform (Fire Safety) Order 2005, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. The aim is to simplify, rationalise and consolidate existing fire safety legislation. It will provide for  more...

IOSH - Directing Safely ...rformance Considering ways of improving performance. Contents: On successful completion of the course delegates should be able to: Explain the root causes of accidents Understand the charges of manslaughter and corporate killing Appreciate the reasons for promoting Health & Safety in the workplace Explain the role of directors in Health & Safety management Understand the basic  more...

Managing Contractors Course Objectives: It is a common misconception that when contractors work at your site, you have no management control over their activities. This is not the case. Health & safety law requires the client organisation to have some responsibility for contractor's activities. Should an accident ever occur at your premises involving a contractor, then questions will be asked of you, the contractor  more...

Managing Safety Course Objectives: This is a comprehensive one day introduction on effectively managing health and safety in the workplace. For managers and supervisors, health and safety needs to be managed as much as any other organisational discipline. Many organisations do not have the benefit of a professional health and safety advisor and must rely on line managers and supervisors to fill that role.  more...

Manual Handling Course Objectives: A third of all injuries in the workplace are the result of lifting or handling heavy or awkward loads. Injuries vary from mild aches and pains, to permanent disability and compensation. This is a hazard common to every workplace, whether an office, warehouse, factory or construction site. The Manual Handling Operations Regulations place responsibilities on employers to reduce  more...

Office Safety Course Objectives: The office is generally regarded as a safe environment but each year, many thousands of office workers are injured and fatalities are not unknown. Recent times have seen a dramatic increase in the incidence of a sick building syndromea , work related upper limb disorders, stress, staff security issues and so on, with all the associated human and financial costs.  more...

Practical Risk Assessment Course Objectives: Employers are required by legislation to make a 'suitable and sufficient' assessment of the risks in the workplace to which employees and others may be exposed. Risk assessment is essential to good management of workplace health & safety for all industry sectors and commerce Contents: a Legislation overview a Workplace hazards and sources of danger a What risks  more...

The Role of the Fire Marshal Course Objectives: Fire & Rescue Service guidance stresses the importance of good fire prevention and protection management and the prompt and orderly evacuation of premises in the event of an alarm situation. This course demonstrates the key actions staff should follow on discovery of a fire or in raising an alarm and how this is crucial to ensure effective fire safety in the workplace.  more...

Working at Height Regulations ...quipment used in activities involving work at height. Contents: Legislation overview The Health and Safety at Work etc Act 1974 The Management of Health & Safety at Work Regulations 1999 The Provision and Use of Work Equipment Regulations 1998 The Lifting Operations and Lifting Equipment Regulations 1998 The Construction (Design & Management) Regulations Fall accident statistics  more...

Working with Display Screen Equipment DSE Course Objectives: The use of Display Screen Equipment is widespread throughout almost every industry sector. Large numbers of employees use DSE as a significant part of their job. The Display Screen Equipment (DSE) Regulations require employers to assess workstations to minimise risks of occupational ill-health. This half-day course is designed to enable employers to conduct suitable DSE  more...

Ethical Selling Techniques ...sales by convincing customers of the value you offer. Contents: By the end of this course each delegate will be able to: Understand why people buy Use a systematic approach for contacting and selling to customers Set meaningful business and personal objectives for every sales call Make worthwhile appointments on the phone Design an agenda for meeting a potential customer for the  more...

Managing the Salesforce ...m by successfully managing both results and activity. Contents: By the end of this course each delegate will be able to: Design and use management controls Develop a simple manpower strategy Prepare for and conduct recruitment interviews Take responsibility for the training and development of their staff Understand the principles of business planning Measure sales performance and  more...

Outbound Telephone Sales ...the use of correct structures and control techniques. Contents: By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure for overcoming objections  more...

Absence Management Course Objectives: This is a highly effective one day workshop designed to assist delegates with managing the costly problem of workplace absenteeism. As a result of attending this workshop, delegates will gain a practical understanding of: How to measure poor attendance Calculating the costs of poor attendance Introducing and implementing 'Return to work' interviews Developing  more...

Dealing with bullying and harassment in the workplace ...ur in order to create a positive working environment. Contents: At the end of the programme participants will; Have a greater awareness and understanding of what constitutes bullying, its effects on the individual and the organisation, and the health and safety implications Increase their knowledge of the relevant legislation as it applies to bullying, and their management  more...

Interviewing successfully for recruitment ...ce of making the right selection decision first time. Contents: Using the most reliable methods to select the right applicant Preparing for the interview - creating the picture of what you are looking for The job purpose, job description and a person specification The difference between "essential" and "desirable" when forming a person specification Communication skills during the  more...

Managing the Discipline Grievance Process ...the final course of action - the Industrial Tribunal. Contents: Legislation overview the discipline and grievance procedure the role of ACAS employee rights industrial tribunals rules and procedures misconduct/ incapability fair, constructive and unfair dismissal questioning techniques communication skills planning the interview The Interview process includes Opening the  more...

Managing unacceptable employee behaviour ...rations and possibly profitability of their business. Contents: By the end of this course each delegate will be able to; Describe the seven types of difficult employees Identify different styles of leadership and understand when to apply them Identify the root causes of performance shortfall Explain how to measure poor performance objectively Establish a system for dealing with poor  more...

Performance Management ...and improving all aspects of operational performance. Contents: By the end of this course, each delegate will be able to: Establish and prioritise their business goals Break each goal down into tasks and activities Clarify the knowledge and skills required to complete each activity Establish which member of staff is best suited to carry out each task Plan a strategy for motivating  more...

Performance Review Appraisal Skills ...rformance and more demanding targets from your staff. Contents: By the end of this course each delegate will be able to: Conduct structured and participative appraisal interviews to develop your staff Understand how to deal with 'problem' staff Provide constructive and developmental feedback Develop a framework for providing each member of staff with a training and development plan  more...

Preparing an Induction ...nduction programme for their own working environment. Contents: This course covers: Who needs an induction programme Potential results of poor or ineffective induction programmes The role of HR in employee induction The basics of an induction programme Physical orientation - describing where the facilities are Organisational orientation - demonstrating how the new employee fits  more...

Recruitment Interviewing Skills incorporating NI Legislation ...ue employment legislation that exists in the country. Contents: Planning the interview Interviewing do's and don'ts Northern Ireland employment legislation - Equal Pay Act (Northern Ireland) 1970 (as amended) - Sex Discrimination (Northern Ireland) Order 1976 (as amended) - Race Relations (Northern Ireland) Order 1997 (as amended) - Fair Employment and Treatment (Northern Ireland) Order  more...

Train the Trainer - ILM Institute of Leadership Management Development Award ...andling difficult trainees and controlling the group. Contents: The aim of this course is ultimately to enable delegates to build their skills and confidence in training session planning, design, delivery and evaluation. By the end of this course each delegate will be able to: Identify the link between training and organisational effectiveness Recognise different learning styles  more...

Training Needs Analysis ...e provided with the right training at the right time. Contents: By the end of this course each delegate will be able to: a Describe how the training needs analysis fits into the performance management process a Describe the different stages of a training needs analysis a Identify the line manager's role a Recognise the link between the organisation and the trainee a  more...

The role of the Health and Safety Representative Course Objectives: This one day programme will provide delegates with an understanding of the benefits of well run safety committees and properly motivated Safety Representatives. Contents: The Principles of Accident Prevention The current Legal Requirements Consultation & Involving Employees Workplace Hazards and Risks The functions of Employee/ Safety Representatives and Techniques  more...