Online Continual Service Improvement eLearning

ITIL V3 Foundation - On-line To gain an appreciation of the importance of Service Management to IT and the Business To understand how ITIL can be used to enhance the quality of IT service management within an organisation To enable comprehension and / or awareness of key areas of the 5 ITIL core books: - Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement To  more...

ITIL Foundation Bridge e-Learning This 2-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations as part of the new v3 release of ITIL. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. This  more...

ITIL v3 Foundation This exciting and dynamic 3-day course introduces learners to the life-cycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level  more...