From Serebra Learning Corporation
Bridge The Expectations Gap 
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Information Technology IT Industry Overview Version 1 
...uggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they
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Lean Concepts 
... seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement
Lean Thinking learn how to reduce waste, streamline production and improve operational flexibility. Practical steps and tools for the identification, treatment and removal of waste are explored while focusing on increasing
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Total Productive Maintenance TPM 
...members working together. It also describes how
TPM seeks continuous improvement of production equipment effectiveness through periodic evaluations. In addition, the requirements to successfully implementing TPM are covered. Candidates for
Black Belt certification; managers/executives overseeing personnel involved in the implementation of
Six Sigma in their organization; consultants involved in
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