Online Continuous Improvement eLearning Training

Bridge The Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how more...

Information Technology IT Industry Overview Version 1 ...uggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they more...

Six Sigma Management and Planning Tools ... tools in the Six Sigma approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams, interrelationship digraphs, tree diagrams, activity network diagrams, cause-and-effect matrices, prioritization matrices, and process decision program charts (PDPC). Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title and more...

Lean Concepts ... seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and improve operational flexibility. Practical steps and tools for the identification, treatment and removal of waste are explored while focusing on increasing more...

Total Productive Maintenance TPM ...members working together. It also describes how TPM seeks continuous improvement of production equipment effectiveness through periodic evaluations. In addition, the requirements to successfully implementing TPM are covered. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in more...

History of Organizational Improvement and the Foundations of Six Sigma ...mines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum among each of these business approaches. Finally, the course provides an understanding of the development and use of continuous improvement tools, including the contributions of more...

Excellence in Service - Establishing Service Standards In Excellence in Service: Establishing Service Standards you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set develop and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally you more...