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From Serebra Learning Corporation
Training and Facilitation: Coaching Skills on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING Learn how to coach successfully Effective organisations ensure their employees' skills are continuously expanded and enhanced and coaching makes an important contribution to this process. This Coaching Skills course shows how to assess a Learner's needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by a Coach more...
Face to Face Communications : Making a Contribution to a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...est out of meetings and shows how you can make a positive contribution by understanding your role and making the most of the opportunities presented. It covers the different personality types you are likely to encounter and how to facilitate their contributions. It also gives tips on getting yourself heard and dealing with interruptions and conflict. Developing excellent communication skills more...
Organisational Communication :Setting Safety Standards on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will more...
Personal Effectiveness - Teamworking: Defining a Team's Direction on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. Whether a team is in its early stages of growth or in need of some refocusing on a project, it is essential that more...
Establishing a Relationship with Internal Clients on-line e-learning cbt (computer based) Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs more...
The Customer Support Specialist CSS on-line e-learning cbt (computer based) It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' more...
Emotional Intelligence at Work on-line e-learning cbt (computer based) What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and more...
Management of the HR Process HRCI SPHR on-line e-learning cbt (computer based) ...plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination.The content in this course is based on the Strategic Management and the Human Resource Development more...
Building a Quality Management System on-line e-learning cbt (computer based) This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and more...
Pricing and Profitability for Product Managers on-line e-learning cbt (computer based) A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course, more...
From 123-CBT Computer Based Training
SAP R 3 v4 0 Profitability Analysis - Basics on-line e-learning cbt (computer based)cd rom Course Overview The purpose of this course is to provide a thorough understanding of Profitability Analysis. L earn To: Understand the basic principles behind Profitability Analysis. Discuss basic data that is used in Profitability Analysis. Options for generating plan data and making postings. Basic reports and form reports. C ontent Emphasis Skills-Based A more...
From Training Link Education S.E.A
Certificate in Personnel Skills on-line e-learning cbt (computer based)study at home Aim: To provide a general understanding of the principles personnel administration. Target Audience: This programme is designed for people who wish to improve their knowledge and make a greater contribution to personnel administration. The course provides an introduction to Personnel Management and progression from this course could include studying for a CIPD qualification. more...
From JED New Media inc.
Fundraising Basics on-line e-learning cbt (computer based) Maximize the success of your fundraising campaign by implementing a proven management framework from planning, to launch, to wrap-up. Discover a host of tips and suggestions on improving your fundraising activities, compiling a tailored donor list and training your team. more...



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