Online Contribution eLearning

Best Practices in Employee Performance Management ... How to effectively align total rewards with individual contribution How technology enables effective Performance Management Challenges, performance evaluation errors and solutions Sample Performance Management forms and other resources Who will benefit from this seminar? HR professionals, executives, directors, managers, supervisors, executive/ business coaches,  more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs  more...

The Customer Support Specialist CSS It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'  more...

Emotional Intelligence at Work What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...

Management of the HR Process HRCI SPHR ...plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination.The content in this course is based on the Strategic Management and the Human Resource Development  more...

Building a Quality Management System This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and  more...

Pricing and Profitability for Product Managers A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,  more...

Training and Facilitation: Coaching Skills MAXIM TRAINING Learn how to coach successfully Effective organisations ensure their employees' skills are continuously expanded and enhanced and coaching makes an important contribution to this process. This Coaching Skills course shows how to assess a Learner's needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by a Coach  more...

Face to Face Communications : Making a Contribution to a Meeting ...est out of meetings and shows how you can make a positive contribution by understanding your role and making the most of the opportunities presented. It covers the different personality types you are likely to encounter and how to facilitate their contributions. It also gives tips on getting yourself heard and dealing with interruptions and conflict. Developing excellent communication skills  more...

Organisational Communication :Setting Safety Standards Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will  more...

Personal Effectiveness - Teamworking: Defining a Team's Direction Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. Whether a team is in its early stages of growth or in need of some refocusing on a project, it is essential that  more...

Management Videos Series Never before has your contribution as a manager been more important to your organization. This means you are going to have to lead as well as to manage. You need to hire, develop, motivate and retain the right talent. If you're an experienced manager on the move or a new manager, you need answers and solutions, and you need them now. That's what our management programs are all about.  more...

Difficult people Difficult people are encountered in every area of life. They can provide a challenge to interact with personally or professionally. This course will include how we typically handle difficult people and general ways we can increase effectiveness. Ten common types are defined, the reasons behind their behavior examined and specific tips to work with them detailed. A discussion of our own  more...