From Serebra Learning Corporation
Project Team - Controlling A Project 


...Controlling A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project
Team -
Controlling A Project will enable you to define and
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Building Cisco Remote Access Networks - Part 1 


This is the first course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
Building Cisco Remote Access Networks - Part 2 


This is the second course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
Building Cisco Remote Access Networks - Part 3 


This is the third course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
Building Cisco Remote Access Networks - Part 4 


This is the fourth course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
Building Cisco Remote Access Networks - Part 5 


This is the final course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
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Oracle Applications 11i Order to Cash: Pricing 
This course introduces learners to the
R11i Order Management suite of products and its use within the
Order to
Cash process. The course covers order management process flows, application functionality, and requirements for managing and controlling sales order fulfilment. This course also covers customer management, sales credits, pricing, and picking and shipping
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Closing Executive-level Sales Simulation 
You are a regional account executive with
DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and
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Sales Negotiations Negotiation Execution 
In
Sales Negotiations ? Negotiation
Execution, you will learn about the negotiation process, the key players in a negotiation, and ways to maintain control of the negotiation. Additionally, this course covers guidelines for dealing with difficult people and strategies for dealing with less-than-ideal scenarios and outcomes. After completing this course, you will be prepared to negotiate
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Professional Skills for Customer Service Agents 
As a customer service agent (
CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering
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Managing Challenges in Customer Service 
...ctive techniques for handling aggressive callers, such as controlling, outraged, and threatening customers. It also teaches
CSAs practical methods of managing nonaggressive but nonetheless difficult callers, such as customers who demand excessive amounts of call time and customers who are either technical experts or technical novices. In addition, this course helps CSAs to develop strategies to
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Cross-selling in a Customer Service Call 
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (
CSA), you handle dozens of calls a day, effectively helping customers by providing
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Customer Service Agent Skills Simulation 
Kenworth
Domestic Appliances (
KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist
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Estimating Activity Costs 
... Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the
Project Cost Management processes. Through interactive learning strategies and
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Project Integration Executing and Completing a Project 
Project managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle
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Introduction to Project Process Groups and Initiating a Project 
In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this
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Monitoring Controlling and Closing Programs 
...controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such
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Project Management Controlling a Project 


...Controlling a
Project, is the seventh of eight courses in this curriculum. After the completion of this course you will be able to identify the six steps of variance analysis and identify four responses to change. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and scope. Professionals
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Project Management Professional Scope Management 


Project
Management:
Scope Management, is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify sources of scope creep, identify the steps in controlling scope creep and identify the steps in scope verification. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas
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Selecting Your Strategy Compete to Win 
Selecting
Your Strategy:
Compete to
Win, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the competitive game, identify your preparatory steps for a competitive negotiation, identify the guidelines for controlling concessions and commitments and select competitive tactics to improve the
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Presenting to Succeed 
There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
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Emotional Intelligence at Work 
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that
Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and
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Teamwork and Emotional Intelligence 
Elizabeth and
Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization,
Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many
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Coaching Skills 
At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a
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Coaching Personalities and Teams Simulation 
You are a marketing manager for
Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of
Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the
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Design and Analysis 
In the
Six Sigma Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the
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UNIX System Administration 
This course presents the basics of administering a
UNIX operating system. It includes instruction on adding and removing users, backing up the file system, managing the file system, and manipulating the run-time environment. The course introduces the concept of system administration. It describes the duties of the system administrator, introduces the superuser and discusses how an administrator
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JES2 Job and Device Control II 
This course discusses basic computer operations in an
MVS JES2 environment. It describes the devices controlled by
JES2, explains how to determine which devices connected to the computer system are under the control of JES2 and describes the status of JES2 commands to control device status. The course examines the commands used to control JES2 printers, describes the setup requirements that can be
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JES2 System Control I 
...controlling batch jobs, started tasks, and time-sharing users. Manipulating jobs in the queues and controlling
JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs in the JES2 execution queue. The course
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JES2 System Control II 
...controlling batch jobs, started tasks, and time-sharing users. Manipulating jobs in the queues and controlling
JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs in the JES2 execution queue. The course
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JES2 Advanced Operations I 
...controlling the
JES2 remote job entry facility, and the multi-access spool facility. The course discusses how JES2 assigns attributes to a job, the commands used to change the default job attributes associated with a reader, and how the command authority of a console or reader determines which commands can be entered by using it. It covers the commands that control JES2 spool data sets and the
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JES2 Advanced Operations II 
...t II (48173) course discusses the advanced procedures for controlling
JES2 Remote Job Entry facility and the
Multi-Access Spool facility. The course examines the JES2 Automatic Command Processing Facility and reviews the four major steps required for a complete system initialization. It covers initialization and recovery considerations in a Multi-Access Spool environment and explains how to
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RDBMS Concepts 
..., and to use this data for analyzing its requirements and controlling its activities. Since the volume of data available to an organization might be vast, it is important to process this data to derive relevant information quickly. The data can be managed effectively using database management systems. Database management continues to gain importance as more and more data is being made online
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Electrical Electronics Motors and Transformers 
...l cover:
Basic principles of DC motors
Types of DC motors
Controlling DC motors Basic principles of AC motors Types of AC motors
Controlling AC motors Basic theory of transformers Types of transformers Ratings of transformers Maintenance of motors and transformers Mechanical troubleshooting of motors and transformers Electrical troubleshooting of motors and transformers. This course is valuable
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Electrical Electronics Solid State Theory 
This course covers the basic principles, theory, and types of conductors, semiconductors, transistors, integrated circuits, and controlling devices. This course will also cover the practical use of the
Solid State Theory. This course is aimed at individuals working with electrical appliances. It covers the theory and application of electrical devices such as conductors, semiconductors,
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SAP R 3 4 6 Cost Center Accountant 
The
SAP R/3 4.6 Cost
Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. The audience for this course includes employees who need to learn how to use the
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SAP R 3 4 6 CO Cost Object Controlling 
...Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to
SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating around the screen by using
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SAP R 3 4 6 CO Profitability Analysis 
The course
SAP R/3 4.6 CO Profitability
Analysis provides the basic knowledge for using the SAP R/3 system on a daily basis. To transfer the needed knowledge the course makes use of an example: planning a sales organization and comparing to actual data. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating
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Organizational Crisis Management - Resolving Crises in Organizations 
...ommunications. Guidelines are presented on handling calls controlling the communication flow messages and audiences and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders giving particular attention to employees. The final section covers communication with the media providing clear guidelines on overall approach handling of apologies guidelines
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Project Management - Pharmaceutical 
This course will provide an overview of the project management process including how to initiate and plan a project the steps used in executing and controlling a project and the components of closing a project. The course will take a comprehensive look at the integrated activities included in the five project management process groups. This course will focus on a specific vertical market
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Building Scalable Cisco Internetworks Part 4 
This is the last course of a four-part series that prepares learners for the Building Scalable Cisco Internetworks Exam (
BSCI 642-801). This course teaches the
Border Gateway Protocol (
BGP) and about manipulating routing updates. With multiple connections the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Configuring and troubleshooting BGP can
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Building Cisco Remote Access Networks Part 1 
This is the first in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (
BCRAN) v2.0 exam. The course starts with coverage of the basics of
WAN technologies and components. The areas then covered are: security in expanding networks the configuration of asynchronous connections and controlling network access through
PPP.
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Project Management: Estimating Costs 
This course covers resource identification, life cycle costing, the tools used to identify necessary project resources, and how to assign resources to activities. This program also includes instruction on how to use the work breakdown structure to complete cost approximation, how to use resource rates, estimating publications, historical information, and how to use a chart of accounts when
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Project Management: The Process 
This course provides an overview of the project management process, including how to initiate and plan a project, the steps used in executing and controlling a project, and the components of closing a project. This program is a comprehensive look at the integrated activities included in the five project management process groups.
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CIW Server Administrator Part 3: Services 


This is the third course in a five part series that will teach students about services. This course will cover name resolution with
Windows 2000 and
Linux, name resolution with
WINS and
Samba, and implementing
Internet services. The learner is taught how to install a
DNS service in Windows 2000, and how to configure DNS servers and clients. This course also introduces NetBIOS, how to configure
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Oracle 8i PL/SQL - Oracle PL/SQL Basic Operations 
The course is aimed at familiarizing the learner with the basic concepts of PL/
SQL. It describes the different datatypes and variables available with PL/SQL. The course provides an overview of PL/SQL records and tables and explains how to access a database from PL/SQL. It also describes the steps to write conditional constructs and controlling structures in PL/SQL along with different types of
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Building Cisco Remote Access Networks - Part 1 


This is the first course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
Building Cisco Remote Access Networks - Part 2 


This is the second course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
Building Cisco Remote Access Networks - Part 3 


This is the third course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
Building Cisco Remote Access Networks - Part 4 


This is the fourth course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
Building Cisco Remote Access Networks - Part 5 


This is the final course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
CIW Server Administrator Part 3: Services 
This is the third course in a five part series that will teach students about services. This course will cover name resolution with
Windows 2000 and
Linux name resolution with
WINS and
Samba and implementing
Internet services. The learner is taught how to install a
DNS service in Windows 2000 and how to configure DNS servers and clients. This course also introduces NetBIOS how to configure WINS
more...
SAP R/3 CO Cost Object Controlling 
...Controlling is carried out in
SAP R/3. It provides a general introduction to the theory of
Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated phases of preliminary costing simultaneous costing
more...