Instructor Led Conversations Training
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From Bold New Directions
Situational Frontline Leadership



...the core content of the program of how to have partnering conversations at each development level with the three-day design providing more time for skill practice. The Situational Frontline Leadership program can be further modified by combining and rearranging the learning activities to deliver the program modules over time or on consecutive days.
Learning Objectives:
Take
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Situational Frontline Leadership
From Learning Technologies, Inc.
Conflict Management



... the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the
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From Management Training Institute
Situational Frontline Leadership



...the core content of the program of how to have partnering conversations at each development level with the three-day design providing more time for skill practice. The Situational Frontline Leadership program can be further modified by combining and rearranging the learning activities to deliver the program modules over time or on consecutive days.
Learning Objectives: Take responsibility
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From Prime Language Services
Russian for Tourists 12-lesson Crash Course
The purpose of this course is to give you an immediate speaking ability in Russian and to teach you how to read and pronounce Russian words. You will learn how to read street signs, menus in restaurants and subway stops as well as basic conversations how to order food in a restaurant, purchase an item in a store or to ask for directions.
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From Cosensa Learning & Development Ltd
The art of effective communication
...o-day workplace situations such as meetings and telephone conversations will be examined.
Contents:
The difference between communicating ideas and selling ideas
Barriers to good communication
Using a simple structure to plan effective communication
How behaviour and personality influence the way people communicate
Nine key skills areas
Communicating more effectively on an individual
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From Kawas Consulting SAL
Cold Calling Techniques





I- Leads Generation:
Referrals: source and information needed
Networking sources and methodologies;
Data bases;
Methodologies of information gathering.
II- Do s and don ts for prospecting and cold calls
Do get the information first;
Politeness will open the doors for you.
III- The call process
How to speak with the gate keeper (Secretary);
Unreturned calls;
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From Illumine Training
Professional Presentations
...y day through a multitude of formal and informal business conversations (meetings, sales calls, launches, training, one-to-one and many more).
The purpose of this course is to develop your skills as a confident and powerful presenter, able to develop and sustain audience rapport and use the skills required to communicate in a memorable influential manner. Your audience will be judging you on
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From Success Corporation
FLM Course 4 Coaching for High Performance
Knowing how and when to coach is an essential skill that can benefit both the manager and the organization. Coaching skill can help build productive relationships, effectively communicate, influence the outcomes and achieve results. This module teaches the managers how to use coaching skills in the day-to-day management of their people to ensure maximum performance, motivation, and retention. It
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From Results Coaching Systems FZ LLC
ART of the Coach



...ated action.
It provides an approach and structure for conversations that enables participants to work with other
individuals and teams to successfully move around obstacles, and to get to productive results, in a
fraction of the time that most conversations and meetings require.
The Conversation Model
This model was developed from studying thousands of conversations, and honing in on
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From Last Minute Training
French as a Second Language
This course has been designed for beginners who wish to learn French. At the end of this 72 hour course participants will be able to participate in short conversations in French.
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French as a Second Language Saturdays
This course has been designed for beginners who wish to learn French. At the end of this 72 hour course participants will be able to participate in short conversations in French.
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French for Beginners Saturdays
This course has been designed for beginners in the French language course. At the end of this 70 hour course, participants will be able to carry short conversations in French.
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From Results Coaching Systems FZ LLC
Intensive Coach Training







...oplea s
potential
a Skills for having tough conversations
a An ability to have shorter conversations with more
impact
a New ways to manage priorities, worry less about
details, and feel less overwhelm
a Improved relationships with direct reports, peers, and
supervisors
a Ongoing free mentoring after initial training is
complete
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From Pearlcatchers Ltd
Coaching and Mentoring


...ged in their development through coaching dialogues these conversations ultimately develop performance across all levels and all roles within an organisation
The coaching process engenders support, challenge, trust and belief in an individual s performance. It is a life skill that enables people to relate, listen and understand truly where people are coming from, and so enhances
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From Morris Interactive
Leadership Development Series
...The Conflict Artist
Learn how and why to have COURAGEOUS conversations
Module #3 a March 14, 2011
Performance Management
Understand how to work with employees to set performance standards and goals
Documenting performance and conducting performance reviews
The Secrets to Successful Goal Setting
SMART Goals
Setting standards and establishing performance measures
Module #4 a
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From Pearlcatchers Ltd
Crucial Conversation - personal effectivenss and communication skills



...tive working relationships by
tackling those difficult conversations promptly and confidently
Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All
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From Trimitra Consultants
Effective Business Communication Skills



DURATION
2 days
DATES
* 28 - 29 May 2012
* 03 - 04 December 2012
PROGRAM OBJECTIVES
At the end of this program, participants will be better able to:
* Prepare business correspondences that are systematic, clear, concise and to the point
* Prepare and deliver effective business presentations
* Effectively participate in business conversations & meetings
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From Expanding Thought
Manager as Coach


...l characteristics, body and verbal language, and crucial conversations.
The workshop is interactive, experiential and case-study-based. The small-group coaching will follow the workshop and reinforce the learning.
By the end of the program participants will be able to:
-understand that people vary greatly
-know tactics to build skills in others
-observe self and others to discover
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The Fluent Listener
We spend at least 50% of our time at work listening, so we better do it well. The Fluent Listener is a highly interactive half-day workshop that improves your listening fluency by:
- Assessing how you listen at work
- Approaching conversations as moments of shared meaning, not transactions
- Practicing attention mastery
- Identifying four listening habits, their strengths and challenges
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From Potential Unearthed Ltd
Having difficult conversations
...conversations everyday but every now and then we have to have a difficult conversation and these are never easy. This course tackles difficult conversations head on. We will introduce you to numerous practical methods and techniques that will ensure you approach every potentially difficult conversation proactively and assertively. This course is suitable for new and existing Managers. All our
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From Dalian Smile Chinese International Language Training Institution
DalianChina Smile Chinese Short-term Study Tour
...marvelous teachersa team will make you have decent conversations with Chinese and enhance your Chinese level in a brief space of time.
2. The guaranteed quality. As the first international Chinese training organization in Dalian, and one of the Top 10 Chinese Language Training School, we, Smile Chinese, will provide you with professional, adequate Chinese training courses, and we
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From headTrix Training
Social Media Marketing Training in Los Angeles or Live Online Save 200
...nd empowering companies. Gain the power to shape consumer conversations and amplify word-of-mouth chatter.
You've got a great product! Now, how do you let people know about it? Whether you're a filmmaker, business owner, non-profit, musician or writer, this 2-day class will help you design and implement a social media strategy that will work for you. You'll get a thorough understanding of
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From Tecnoshift - Saudi Arabia
Arabic Training for Non-Arabic Professionals
...fidence, giving you a firm foundation for those important conversations with Arabic colleagues, customers and suppliers.a
Design of your Arabic course
Before you begin your Arabic training, we will establish your needs and assess your current Arabic skills. We will then design an Arabic language training course which is tailor-made for you and ensure that the training is specific to
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From Courage Speaks, LLC
Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies
MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS
Reduce frustration, and know what to say when.
Handle challenging situations while delivering excellent service.
If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them
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From Student Shelter In Computers ®
Student Shelter In Computers Member British Council Pakistan IELTS Partnership Program IELTS Training Coaching Registration
...nt it contains.
You will be able to review examples of conversations, lectures, reading passages, writing samples, spoken responses and more.
You will also be able to answer questions and check your answers.
You will not receive a score on these sample sections.
ENGAGE, LEARN, ACTIVATE
Be involved in English language teaching and learning through the Student Shelter In Computers
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Student Shelter In Computers Authorized Prometric American ETS iBT TOEFL Testing Coaching Training Center Lahore Pakistan
...nt it contains.
You will be able to review examples of conversations, lectures, reading passages, writing samples, spoken responses and more.
You will also be able to answer questions and check your answers.
You will not receive a score on these sample sections.
Structure of the TOEFL iBT
Section Description Testing Time Questions Score Scale
Reading 3-5 passages from academic texts;
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From FranklinCovey South Asia
Situational LeadershipR II TTT on 21st May - 25th May 2012 Situational LeadershipR II Workshop - 7th - 8th May 2012 in Mumbai
.... It is designed to increase the frequency and quality of conversations about performance and development between managers and the people they work with so that competence is developed, commitment is gained, and talented individuals are retained. It works across cultural, linguistic, and geographical barriers by teaching leaders to diagnose the needs of an individual or a team at any particular
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From CAL Learning
Business English for Non-native Speakers
Speak with purpose and clarity in a variety of professional settings. Polish your conversational skills for meetings, negotiations, customer service, phone conversations, networking, and other professional situations. Course addresses language functions (such as giving and receiving performance feedback, handling complaints, agreeing/ disagreeing etc) that occur in different business
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From Practicum Strategic Training Provider
Branding 30 New Technologies New Experiences New Conversations
...and mediums in which you can engage in two way conversations around your brand. The world is changing, and fast: power has shifted from companies to customers, and the traditional ways brand marketers controlled their messages are gone. Branding is undergoing its most fundamental change in history. The increasing empowerment and sophistication of consumers together with the
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From TrainSmart, Inc.
Conversation Skills Training - Conversation SMART
This one day seminar examines how leaders coach, communicate, praise, and model crucial conversational behaviors. The purpose of Conversation SMARTa is to provide you with techniques to enhance your communication skills and increase your results during critical conversations. a Supervisors, team leaders, all levels of management will learn how to conduct those challenging conversations by using
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Business Communications
A comprehensive communications course providing the participants with the knowledge and skills to become an effective communicator. In this interactive course, participants will learn the communication process and understand their communication style. They will learn to quickly organize and create clear, concise and correct written communications. Participants will practice using theories in role
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From True North Executive Development
Executive Communications Skills
...on to how you speak and listen.
-- Don't dwell on past conversations; use them to establish a connection and then move on.
-- Be aware of, manage and change the broad, invisible, unspoken conversations that determine the way people see and interpret the world.
-- Shift the conversation first from the past to the future and then to the present.
-- Manage our listening and that of
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From Credit Management Services Limited
A Credit & Collection Workshop/ How to Collect MONEY!



DO YOU OR YOUR STAFF WANT OR NEED TO KNOW MORE ABOUT THE EFFECTIVE COLLECTION OF YOUR ACCOUNTS?
Strong Negotiation Skills Excellent Telephone Techniques
Pre and Post Call Action Effective Communication Skills
Understanding the reasons why accounts become overdue and the psychology of debtors.
These skills, and much more, will all be revealed during the following Seminar
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From SEED Infotech Ltd.
Workshop on - High Impact Communication and Presentation Skills
About the Program:
The HIGH IMPACT PRESENTATION AND COMMUNICATION SKILLS is a power packed presentation and communication skills workshop which will enable the participants to understand the dynamics of effective communication. The uniqueness of this program is its practical applicability in writing emails, tele-conversation and making presentations in front of small as well a large group of
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Workshop on High Impact Communication and Presentations Skills
The HIGH IMPACT PRESENTATION AND COMMUNICATION SKILLS is a power packed presentation and communication skills workshop which will enable the participants to understand the dynamics of effective communication. The uniqueness of this program is its practical applicability in writing emails, tele-conversation and making presentations in front of small as well a large group of audiences. It focuses on
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From 3H Solutions Group
Experiential Team building - Activity Based



...re about a person in one hour of play then in one year of conversations (Plato)
I hear, I forget. I see, I remember. I do, I understand. (Confucius)
Our corporate adventure training programs are built on an experiential model. The basic beliefs underlying this model are: (1) You are your own best teacher, and (2) People learn best
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From Learningminds!
The Service Culture
"The Service Culture" is a unique experiential learning event based on proven principles and strategies, which, if properly applied, can change the way things are done at your workplace, positively. "The Service Culture" helps organizations and individuals to catch the energy, release their potential, improve service, enhance performance, develop conscience and boost morale.
Take-away:
This
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From Case Western Reserve University - Executive Education
Beyond Conflict Management Transforming Conversations and Relationships Apr 18 2012
...ts, and aspirations. While not all differences disappear, conversations and relationships can be transformed so that fear and distrust are replaced with mutual respect, common ground, and self expression.
In this interactive workshop, participants will learn frameworks for assessing real-world conflict situations and skill sets for leading a creative response to conflict. Participants will
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How to Have Difficult Conversations Aug 14 2012
...conversations. Some conversations are controversial and confrontational while others are collaborative and creative. By understanding conversation styles, by practicing actual conversations, by raising awareness on what makes a conversation work, we can learn to move from the controversial to the collaborative, from the stymied to the creative conversation.
In this class we ask questions
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The Coach Approach Initiating Dialogues for Effective Outcomes Sep 21 2012
Coaching others is an important aspect of a manager's role. Yet, for many reasons, it is often difficult for managers to make the transition from directing, controlling and evaluating (traditional management methods) to having a coaching conversation. This skill building workshop will ground you in the underpinnings of coaching and offer a "coach approach" to managing others. Using real-life
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The Coach Approach Initiating Dialogues for Effective Outcomes May 7 2012
Coaching others is an important aspect of a manager's role. Yet, for many reasons, it is often difficult for managers to make the transition from directing, controlling and evaluating (traditional management methods) to having a coaching conversation. This skill building workshop will ground you in the underpinnings of coaching and offer a "coach approach" to managing others. Using real-life
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From Language Works
Perfecting Communication Workshop
Join us in this unconventional workshop to uncover the basics of communication and sharpen your social skills! Learn about Making Real Conversations, Building Rapport and Relationships, and Presentation Skills. Sign Up Today!
Call 6513 0889 or email jamie@languageworks. com. sg. We'd love to hear from you!
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From Communico Ltd.
The MAGIC of Customer Relations


...a Reduce time spent on unproductive detours in customer conversations
a Create a contagious, customer-focused culture where associates embrace a service
mindset and model it in every touchpoint
a Deliver consistently exceptional service experiences and achieve measurable results
PROGRAM DETAILS
Flexible: Deliver in consecutive half-days or in two-days, one day or via
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From Stellar Risk Management Services, Inc
Highly Effective Debt Collection Techniques
Training Content
* Acquiring use in collection terms and vocabulary
* Grasping the fundamentals of the collection process
* Understanding the 4 types of debtors
* Responding to reasons for non-payment
* Resolving problems preventing payment
* Handling difficult conversations and situations
* Reaching an equitable conclusion
* Encouraging a positive dialogue
* Maintaining
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From KoreView Performance Group
Difficult Conversations

Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation.
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From Effective Outsource Networks
Building Your Business Networking Skills 20 Nov 2012 130 to 5pm
...ase
-equip yourself with the tools to start and maintain conversations
Outline
Introduction to Networking
- gain insight on what true networking is
- establish the 3 stages of networking
- develop a plan for a successful networking
First Impression
- discover the importance of a good impression
- how to appear calm and confident
Approach and Introduction
- learn how to
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Effective Workplace Communication 23 24 Oct 2012
...oment' without getting into trouble
-deal with difficult conversations confidently
Outline
Understand and appreciate the purpose and value of communication
- What is effective communication?
- Factors that influence good communication at the workplace (self, surrounding, tools/ equipment)
Identify 4 communication styles; their strengths and weaknesses
- Communication starts with
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Building Your Business Networking Skills 23 Aug 2012 130-5pm
...ase
-equip yourself with the tools to start and maintain conversations
Outline
Introduction to Networking
- gain insight on what true networking is
- establish the 3 stages of networking
- develop a plan for a successful networking
First Impression
- discover the importance of a good impression
- how to appear calm and confident
Approach and Introduction
- learn how to
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Effective Workplace Communication 24 25 July 2012
...moment' without getting into trouble
deal with difficult conversations confidently
Outline
Understand and appreciate the purpose and value of communication
- What is effective communication?
- Factors that influence good communication at the workplace (self, surrounding, tools/ equipment)
Identify 4 communication styles; their strengths and weaknesses
- Communication starts with
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From Zeder Group
Manager as Coach





...r's role as coach
- Improved quality of daily work place conversations (coaching approach to relationship management)
- Coaching employees around specific jobs and projects to produce successful results with greater ease
- Maximizing employee potential, the company's most critical asset
- Learning creative ways to create vision alignment
- Working through an outcome frame and keeping track
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From Morris Interactive
Harmony in the WorkPlace

This session is based on clarity in the workplace, good two-way communications, giving and taking criticism in a constructive manner, and how to create good rapport with employees, co-workers, prospects and customers.
It addresses how to get on the same page as the group listed above to get the most out of business relationships.
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From NTUC LearningHub
Basic Service English
English is globally accepted as the language in which business is done. With globalization and the entry of multinational players in the Service Sector, English has become the common medium of communication and is fast becoming a a must knowa language.
The Service English program aims to equip participants with the attitude and skills to use appropriate tone of voice; customer-focused
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From The Koenig Group
Negotiating Skills
...and Listening to Control Negotiation
a Questions and Conversations
a Questions and anxiety
a How to formulate questions
a Question matrix
a Essential functions of questions
a Using functional questions to close
a Use a customized question map for preparation
Tools for Using Creativity in Your Negotiation
a Role playing
a Psychodrama
a Conferences
a
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Cross Cultural Communication Skills
...Avoiding Communication Breakdowns
Creating value in your conversations
a Strengthening your relationships
a Distinguishing value from waste
Taking personal responsibility
a Recognizing your role in creating successful communications
a Identifying internal and external factors that impact your communications
a Establishing message feedback
a Communicating non-defensively
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From Success Strategies
Words That Change Minds LAB Profile ConsultantTrainer Certification
...nd trainers
a Master the LAB Profile Patterns to manage conversations, strategic meetings and high stakes negotiations
a Diagnose corporate & team culture to introduce change, and make it stick
Program Outline
Day 1: LAB Profile Pattern Review, Introduction to decoding peoplea s language into LAB Profile Patterns
Day 2: Predicting Behavior from Pattern Combinations,
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From Wintrac Inc.
Windows XP Professional - Level 2
This course provides a broad foundation for students so that they will have a greater awareness and confidence using personal computers. Students will share files and resources with co-workers over a network. They will explore how Windows XP takes advantage of the Internet. Lastly, students will learn how to customize and maintain their computers to create the most efficient workspace possible. In
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Coaching Conversations
Successful coaching sessions can provide employees with increased motivation and a greater dedication to organizational goals. This course teaches students the most effective ways to conduct coaching sessions and how to utilize coaching for career development, performance improvement, and training management.
You can get a complete list of other Leadership Development classes at
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From Navgati
Compensation Cafe Handling compensation related conversations with ease and confidence
...compensation from time to time.
Can you handle these conversations with comfort?
Negotiating salary during an interview
Complaints about salary levels being low
Arguments over salary increases
a Protect or elsea demands with an offer on hand
Cherry picking comparisons
Managers are an organization's most effective source for pay communication. But many
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From Vantage Corporate Education
Leadership Foundations
...planning and overall leadership development:
Difficult Conversations: Communicating for Results: effectively communicating when the topics are tough, and the situation emotionally charged
Coaching: helping individual employees improve their performance
Influencing for Results: getting others to work with you when you have no direct authority or control over them
Managing Change:
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Difficult Conversations - Communicating for Results
...gives participants a third option - approaching difficult conversations well so that they preserve their relationships and deal with the tough issues. Communicating for Results enables organizations (by enabling individuals within those organizations) to leverage interpersonal skills as a path to improved business results.
Results
*
Better working relationships
*
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From Wintrac Inc.
Java Servlets
This practical, application-oriented course teaches Java Servlets technology and shows how to use it to develop simple to complex web applications. It is intended for experienced Java (J2SE) programmers who want to build web applications or J2EE components and systems.
The course begins with an overview of server-side Java programming and web protocols. Then students learn the Java Servlets
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From Syntony Quest
Championing Sustainability: A creative forum for organizational change leaders




Championing Sustainability is a one day "creative forum:" an interactive collaborative exploration of what it means to lead sustainability efforts. The outcomes of this one day forum are:
* Help you understand key principles for sustainability and how to begin incorporating them into your organization
* Introduce you to diverse frameworks to assist you in generating innovative ideas and
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From ColdCallUniversity.com
Setting C-level Business Appointments The 'X2 Way'




...fy the Slippery Slope to unsuccessful sales Prospecting conversations and find out what cures it
Develop your own Call to Action for communicating the Business Reason to Meet
Not use 1st Party references and why
Use 3rd party validations that make Business Sense
Turn sales appointment Objections into a sales appointments with the help of the X2 Scenario Busters sales objection
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From Corporate Education Group
Java Servlets
...died as a means to developing sophisticated client/server conversations over several HTML pages. Multi-tier applications are developed using servlets and JDBC for access to relational databases. The course develops the important concept of the separation of programmatic and declarative development: use of configuration and context information in lieu of hard-coded values, resource locations,
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Listening to Influence Getting More Out of Conversations
The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's
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From Henderson Training
Handling Challenging Conversations
...Conversations - Working Through Conflict
Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go well. Either
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