Instructor Led Cool Training

One Day Knowledge Event by David Rock - India ... a How to manage with the strategies to keep your mind cool when the pressure is on a Why providing Feed back is so difficult and how to make it easier. a Why our brain feel so taxed, and how to maximize our mental resources a How to be more effective at changing other peoples behaviour a Why its hard to focus and how to better manage distractions This is definitely an amazing  more...

Desktop Publishing Overview How do image editing programs, drawing programs, and page layout programs all fit together? What does each do? What do I do with my fonts? What the heck is "dpi" anyway? In this class, we give you the bird's eye view of desktop publishing workflows. We'll go from image acquisition and manipulation in Photoshop, to the creation of a simple logo in Illustrator, and bring those elements together in  more...

Just Chill Learn how to stay Calm Cool and Collected for Summer We are excited to announce a new group offered at the Center for Family Development. Based on feedback from clients, we have designed a group for people who have: > - been told they have anger management problems > - physical body tension or stress-related health issues > - difficult time unwinding or making relaxation part of their lifestyle > - excessive negative thinking or doomsday  more...

Corporate Training Databases Oracle, MS-SQL Server, DB2 Middleware XML, .Net, Tuxedo, MTS, MQ Series B2B Tools Ariba, NeuVis Midrane (AS/ 400) OBSYDIAN, Cobol RPG, SYNON Site Creation & Content Authoring Microsoft suite, Net Objects Fusion, Macromedia Dream weaver, FreeHand Application Server IBM Websphere, BEA Weblogic, TUXEDO, Silver Stream, Oracle s IAS Messaging Microsoft  more...

No.1 Corporate Training Company Miracle Infocom Databases Oracle, MS-SQL Server, DB2 Middleware XML, .Net, Tuxedo, MTS, MQ Series B2B Tools Ariba, NeuVis Midrane (AS/ 400) OBSYDIAN, Cobol RPG, SYNON Site Creation & Content Authoring Microsoft suite, Net Objects Fusion, Macromedia Dream weaver, FreeHand Application Server IBM Websphere, BEA Weblogic, TUXEDO, Silver Stream, Oracle s IAS Messaging Microsoft  more...

The MAGIC of Customer Relations ...to handle complaints and challenging situations a Keep cool under pressure by managing your perception and your response a Measure the quality of each contact with The 33 Points of MAGIC Standard BENEFITS of MAGIC: a Increase associatesa ™ confidence in their ability to handle difficult situations a Reduce time spent on unproductive detours in customer conversations a  more...

Igniting Employee Passion Through Deep Customer Insights In this presentation, three cool research project designs are presented. All of which yield deep customer insights. Perfect for groups seeking a fresh approach to employee motivation.  more...

Effective Office Administrative Skills and Duties 11 12 Dec 2012 ...kills? - positive attitude for strong critical thinking: COOL technique - characteristics of critical thinkers - understanding the eight elements of thought - three thinking strategy: the ORA rule Improving Your Communication Skills - communication process - non-verbal communication - listening skill - giving and receiving criticism Methodology Participants are guided through  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ...you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of  more...

Effective Office Administrative Skills and Duties 4 5 Oct 2012 ...kills? - positive attitude for strong critical thinking: COOL technique - characteristics of critical thinkers - understanding the eight elements of thought - three thinking strategy: the ORA rule Improving Your Communication Skills - communication process - non-verbal communication - listening skill - giving and receiving criticism Methodology Participants are guided through  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ...you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of  more...

Effective Office Administrative Skills and Duties 19 20 July 2012 ...kills? - positive attitude for strong critical thinking: COOL technique - characteristics of critical thinkers - understanding the eight elements of thought - three thinking strategy: the ORA rule Improving Your Communication Skills - communication process - non-verbal communication - listening skill - giving and receiving criticism Methodology Participants are guided through  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ...you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of  more...

Conflict Management ...without fear, dread, or anxiety. Never again lose your cool when youa ™re involved in conflict. Significantly strengthen workplace relationships by knowing how to work through disagreements. Recognize symptoms of brewing conflict a and head it off before it happens. Shut down backstabbers and those who spread gossip about you and others. Know exactly what to say when  more...

Air Conditioning for Non Air Conditioning Engineers 23 24 May 2011 ...nowledge. com. my 1. UNDERSTANDING BASIC CONCEPTS How to cool a room How to maintain a constant room temperature Objectives of air conditioning system: factors for comfort 2. WORKING PRINCIPLES OF AIR CONDITIONING EQUIPMENT How it cools by evaporation How to regenerate refrigerant for continuous cooling The basic refrigeration cycle: expansion, evaporation, compression, condensation The  more...

NDEA Training Level 3 The NDEA training course allows you to become a Non Domestic Energy Assessor (NDEA) were your role will be varied, you inspect and measure commercial buildings as a requirement of the Energy Performance of Buildings Directive which was introduced for commercial buildings or industrial premises from April 2008. Qualified and accredited Non Domestic Energy Assessors are required to prepare these  more...

Managing Conflict in the Workplace ...ithout fear, dread, or anxiety. 2. Never again lose your cool when youa ™re involved in conflict. 3. Significantly strengthen workplace relationships by knowing how to work through disagreements. 4. Recognize symptoms of brewing conflict a and head it off before it happens. 5. Resolve conflict quickly using the A. C. E. method. 6. Shut down backstabbers and those who spread gossip  more...

Corporate training Corporate training Consulting TRAININGS WE OFFER: a Object Oriented Analysis and Design a C & C++,VC++ Unix/ Linux Programming a Networking a Java J2EE & J2ME Technologies a Microsoft Technologies a Testing Concepts & Tools , QA a Database & Database Administration a ERP & CRM a SAP Modules a Oracle & Oracle Applications a Web Development a Data warehousing & BI, BO a  more...

Making Money in Voiceovers This course series is designed to orient voiceover talent interested in global voice-over work. First, to determine what genre of voice work is best suited for the talent will be based on their ability to interpret not only the language yet the intent of the writer when given various scripts Below is an overview of the many different genres and areas of voiceover work: Automatic Instructions Auto  more...

PHP MySQL Training PHP MySQL Training - Chicago 1. Building a PHP and MySQL Web Application - $1495 (3 days / instructor-led) Limited Offer Book PHP/MySQL class and receive the following class for FREE: 1. CSS Fundamentals (2 days) Building a PHP and MySQL Web Application ($1495 includes FREE Course) This course is aimed at intermediate and advanced Web designers looking to  more...

HTML Training ... Web site online Adding a Blog to your Web site Add cool stuff for FREE Outline Setting Up Shop The Basic Tools you Need Windows v Mac Beyond the Basic Tools Creating a spopt for your Web site Your First Web Pages XHTML Anatomy of a Web Page Viewing the Source Code HTML Element Head and Title Elements Meta and other Head Elements Body  more...

AJAX Training ...he Overview AJAX Web Applications What Makes AJAX Cool AJAX Technologies Basic XMLHttpRequest A Simple AJAX Library Example: a Simple AJAX Application The A in AJAX Planned Application Enhancements Organizing the Code Configuring and Initializing our Application Setting Up the User Interface Polling the Server Handling Timeouts The Response  more...

Flash Training ... artwork and photos Learn animation techniques Add cool interactivity using ActionScript Add Sounds and Videos to your animations Publishing for Web and CD Outline Getting Started Why Use Flash CS3? What's New in Flash CS3? File Types Associated with Flash Caution: Player Required Understanding the Interface The Document Window The Timeline The  more...

Positive and Effective Conflict Management Skills (for the workplace) ...iscover how to do the following; Learn how to keep your cool with conflict management strategies that work Understand how to assert your position positively Learn how to handle difficult situations with confidence and poise Gain a lifetime of confidence management skills in one day Learn how to diffuse fustration and unresolved resentment Understand how to deal with difficult  more...