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From Online Training Directory
Dealing with Difficult Customers
Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET
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Dealing with Difficult Customers
Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET
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The Entrepreneurship Certificate in Marketing Mastery Program
...ns more than having a good idea. The hottest concept will cool off in a minute if it isn ™t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much
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...ns more than having a good idea. The hottest concept will cool off in a minute if it isn ™t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much
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What Inexperienced Homebuyers MUST Know Before They Buy a Home
...inancial decisions of your life. You?ll have to keep your cool, develop a plan, and follow it. In this course, that?s exactly what you will do, and experts in real estate will answer your questions along the way. How does a smart homebuyer decide which home to purchase? It all starts with a careful assessment of priorities. To buy a home the right way, you have to start with a clear vision of
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...inancial decisions of your life. You?ll have to keep your cool, develop a plan, and follow it. In this course, that?s exactly what you will do, and experts in real estate will answer your questions along the way. How does a smart homebuyer decide which home to purchase? It all starts with a careful assessment of priorities. To buy a home the right way, you have to start with a clear vision of
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From 123-CBT Computer Based Training
The Dynamics of Interacting
"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you
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The Dynamics of Interacting
"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you
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From Serebra Learning Corporation
Managing Anger in the Workplace Simulation
Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy
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Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy
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Display Digital Images Electronically
This course will provide users information on cool ways to display digital images using electronic photo albums, screen savers, and slideshows. This will include understanding output options, and help in choosing the best application for your needs. PC owners with a good understanding of PCs and their uses.
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This course will provide users information on cool ways to display digital images using electronic photo albums, screen savers, and slideshows. This will include understanding output options, and help in choosing the best application for your needs. PC owners with a good understanding of PCs and their uses.
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From Earth Savers Institute
Build an Eco Consulting Business
...less than four weeks. Our awesome courses are a series of cool, cutting edge, informative videos, audio files, PowerPoint presentations, text, and more.
Upon registration, you will have access to 38 Modules, Quizzes, Attachments, and you will receive e-mails from HQ with additional bonus materials, including work sheets, facts sheets, analysis forms, and more.
You will be able to download
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From PDHengineer. com-Decatur Professional Development, LLC
Heating and Cooling System Upgrades - Energy Star
...cooling systems are the largest single consumers of energy in buildings. These systems condition the air within a building so that occupants are comfortable. Heating and cooling systems consist mainly of chillers, boilers, cooling towers, and pumps. There are central heating and cooling systems, and unitary systems that combine heating and cooling. Opportunities exist for improvement to both
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...cooling systems are the largest single consumers of energy in buildings. These systems condition the air within a building so that occupants are comfortable. Heating and cooling systems consist mainly of chillers, boilers, cooling towers, and pumps. There are central heating and cooling systems, and unitary systems that combine heating and cooling. Opportunities exist for improvement to both
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Commercial Heat Pump Water Heaters
...system uses a water heating heat pump to move heat from a cool reservoir such as air and transfer this heat into water. The system employs an evaporator, compressor, condenser, expansion valve, hot water circulating pump and controls to accomplish this function. In this course the student will learn about commercial heat pump water heater sizing and applications. In addition, the student will
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...system uses a water heating heat pump to move heat from a cool reservoir such as air and transfer this heat into water. The system employs an evaporator, compressor, condenser, expansion valve, hot water circulating pump and controls to accomplish this function. In this course the student will learn about commercial heat pump water heater sizing and applications. In addition, the student will
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Green Roofs
...vegetation covers the surface of a roof to provide shade, cool indoor and outdoor temperatures, provide storm water management, and more. In this course the student will learn about the benefits of green roofs, estimated savings and market potential of green roofs, technology performance of green roofs, and warranties, standards and codes related to green roofs. The student is expected to
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...vegetation covers the surface of a roof to provide shade, cool indoor and outdoor temperatures, provide storm water management, and more. In this course the student will learn about the benefits of green roofs, estimated savings and market potential of green roofs, technology performance of green roofs, and warranties, standards and codes related to green roofs. The student is expected to
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Evaporative Cooling Design Guidelines
...cooling is a method of converting hot air into a cool breeze using the process of evaporating water. There are two essential requirements for evaporative cooling: 1) a wetted surface (supplied by filter pads) and 2) A source of moving air (supplied by a blower powered by an electric motor). The technology is a versatile and energy-efficient alternative to compressor-based cooling. Compared to
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...cooling is a method of converting hot air into a cool breeze using the process of evaporating water. There are two essential requirements for evaporative cooling: 1) a wetted surface (supplied by filter pads) and 2) A source of moving air (supplied by a blower powered by an electric motor). The technology is a versatile and energy-efficient alternative to compressor-based cooling. Compared to
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Micro-Combined Heat and Power Systems
...d then uses the waste heat from the generator to heat and cool the home. This course includes an overview of the m-CHP concept, a discussion of the types of prime movers used for the energy source, and a review of how the waste heat can be used in the home. The student must take a multiple-choice quiz consisting of twenty (20) questions at the end of the course to obtain PDH credits. State
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...d then uses the waste heat from the generator to heat and cool the home. This course includes an overview of the m-CHP concept, a discussion of the types of prime movers used for the energy source, and a review of how the waste heat can be used in the home. The student must take a multiple-choice quiz consisting of twenty (20) questions at the end of the course to obtain PDH credits. State
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HVAC - Chilling Systems
...at uses either a vapor compression or absorption cycle to cool. Both the absorption and the mechanical compression systems have the evaporation and condensation of a refrigerant in common. In both systems, the refrigerant evaporates at low pressure to absorb heat and then condenses at higher pressure to reject heat to the atmosphere. Both systems require energy to raise the temperature of the
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...at uses either a vapor compression or absorption cycle to cool. Both the absorption and the mechanical compression systems have the evaporation and condensation of a refrigerant in common. In both systems, the refrigerant evaporates at low pressure to absorb heat and then condenses at higher pressure to reject heat to the atmosphere. Both systems require energy to raise the temperature of the
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HVAC - Hydronic Systems
...ation of hot water or chilled water to provide heat or to cool spaces is known as a ? Hydronic? system. It is a closed system where cold or hot water/steam runs through a heat exchanger and air is then blown over the heat exchanger to achieve the desired room conditions. Traditionally, HVAC systems are designed as All-Air Systems, which means that air is cooled at one location and is than
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...ation of hot water or chilled water to provide heat or to cool spaces is known as a ? Hydronic? system. It is a closed system where cold or hot water/steam runs through a heat exchanger and air is then blown over the heat exchanger to achieve the desired room conditions. Traditionally, HVAC systems are designed as All-Air Systems, which means that air is cooled at one location and is than
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HVAC Pumps Characteristics and Energy Efficiency
...imum potential temperature extremes, keeping the building cool on the hottest days and warm on the coldest days. As a result, the HVAC system only needs to work at full capacity on the ten or so hottest and coldest days of the year. On the other 345 days, the system could be operated at reduced capacity. HVAC pumps are generally designed for peak conditions and the output of these systems is
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...imum potential temperature extremes, keeping the building cool on the hottest days and warm on the coldest days. As a result, the HVAC system only needs to work at full capacity on the ten or so hottest and coldest days of the year. On the other 345 days, the system could be operated at reduced capacity. HVAC pumps are generally designed for peak conditions and the output of these systems is
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Application of Psychrometrics to Heating and Cooling
... more moisture, and conversely, how allowing moist air to cool will result in condensation. This 6-hr course gives an overview of psychrometrics and suggests how a better understanding of psychrometrics will improve air conditioning design and selection of equipment. The student must take a multiple-choice quiz consisting of thirty (30) questions at the end of this course to obtain PDH
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... more moisture, and conversely, how allowing moist air to cool will result in condensation. This 6-hr course gives an overview of psychrometrics and suggests how a better understanding of psychrometrics will improve air conditioning design and selection of equipment. The student must take a multiple-choice quiz consisting of thirty (30) questions at the end of this course to obtain PDH
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Cooling Towers
...d processes are to continue to operate efficiently. Water cooling is the most efficient method of dissipating heat. A cooling tower is a device used in industry to cool hot water (by partial evaporation) before reusing it as a coolant. Water directly contacts surrounding air and a very small part (1-2 ) evaporates. This evaporation increases the air temperature and humidity and decreases the
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...d processes are to continue to operate efficiently. Water cooling is the most efficient method of dissipating heat. A cooling tower is a device used in industry to cool hot water (by partial evaporation) before reusing it as a coolant. Water directly contacts surrounding air and a very small part (1-2 ) evaporates. This evaporation increases the air temperature and humidity and decreases the
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Commercial HVAC
...people think the air conditioning system's job is just to cool the spaces. Actually, a complete air-conditioning system is capable of maintaining temperature and humidity below or above that of surroundings and provides fresh air into spaces free of contaminants, dust and odorants. Air-conditioning systems are bifurcated in two broad categories: comfort air conditioning and process
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...people think the air conditioning system's job is just to cool the spaces. Actually, a complete air-conditioning system is capable of maintaining temperature and humidity below or above that of surroundings and provides fresh air into spaces free of contaminants, dust and odorants. Air-conditioning systems are bifurcated in two broad categories: comfort air conditioning and process
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Material Properties Corrosion for Nuclear Plants
...ding stress limits in materials
?Explain why heating and cool down rates are limited
?Define the following properties of materials: ductility, brittleness and nil-ductility transition
?Explain the differences between ductile and brittle fracture
?Explain why a material exhibiting a ductile/brittle transition temperature has operating limitations with respect to temperature
?Define creep as
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...ding stress limits in materials
?Explain why heating and cool down rates are limited
?Define the following properties of materials: ductility, brittleness and nil-ductility transition
?Explain the differences between ductile and brittle fracture
?Explain why a material exhibiting a ductile/brittle transition temperature has operating limitations with respect to temperature
?Define creep as
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