Instructor Led Coping Training in Canada

Stress Management Participants will learn about the harmful long-term effects of stress on our mental and physical health and will explore methods and strategies for managing individual stresses more effectively. Strategies may include changes in lifestyle, stress management techniques such as relaxation and exercise, and the use of music or humour as coping strategies.  more...

Coping With Stress Home and Work Are you looking to find balance and greater satisfaction in both your personal and professional lives? Are you feeling the pressure that today's fast paced, ever-changing environment is putting on you? This workshop explores coping and stress in four key life areas: Personal, Work, Couple and Family. High performance no longer means putting work ahead of everything else. Stress is neither good or  more...

Client Care Representative CCR Certified Training Program 2 Days ...m environment. 5. Understand stress and build a personal coping strategy. Benefits 1. Make agents more productive in a team environment 2. Reduce agent turnover 3. Improve Customer Satisfaction Here are some of the skills most needed to be coached and trained: 1. How to control a conversation, so it doesn't drag on needlessly 2. How to identify the needs of the caller 3. How to  more...

Dealing with Difficult People ...nt consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home - ita ™s a do-able option. But the vast majority of people cana ™t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent.... or downright sleazy. In fact,  more...

Manage Conflict to your Advantage Upon completion, students will understand: How their attitudes & actions impact others, What their own natural Conflict Resolution style is, New & effective techniques for dealing with difficult people, Coping strategies for dealing with difficult people  more...

Coping With Stress Work and Home This workshop explores coping and stress in four key life areas: Personal, Work, Couple and Family. High performance no longer means putting work ahead of everything else. Stress is neither good or bad, it's a fact of life.  more...

Conflict Resolution Dealing with Difficult People During this one-day workshop you will learn, attitudes and actions impact others, techniques for dealing with difficult people, Coping strategies for dealing with difficult people and difficult situations, Techniques for managing and dealing with anger  more...