Instructor Led Coping Training in United Kingdom
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From WWP Training Ltd
Achieving Excellence in Customer Care
Positive route to success
Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care.
This programme is for you if
you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn
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From Cosensa Learning & Development Ltd
Customer Care - Developing a Care Culture
Course Objectives:
Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care
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Managing Conflict in the Workplace
Course Objectives:
Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict,
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Managing Effective Meetings
Course Objectives:
Managing Effective Meetings trains delegates in how to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in meetings, as well as practicing and developing techniques for fostering creative thinking and dealing with conflict, difficult people and issues during the
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Absence Management
Course Objectives:
This is a highly effective one day workshop designed to assist delegates with managing the costly problem of workplace absenteeism. As a result of attending this workshop, delegates will gain a practical understanding of:
How to measure poor attendance
Calculating the costs of poor attendance
Introducing and implementing 'Return to work' interviews
Developing
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From Pearlcatchers Ltd
Embracing Change in an Uncertain World
Do you struggle to keep up with the pace of change? Do you want to feel more comfortable in the ever-changing environment in which we work and live?
Change is happening to us all the time, both personally and professionally - so why are so many people fearful of / resistant to change? This invaluable workshop is aimed at helping individuals to understand their reactions to change, to feel more
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Do you struggle to keep up with the pace of change? Do you want to feel more comfortable in the ever-changing environment in which we work and live?
Change is happening to us all the time, both personally and professionally - so why are so many people fearful of / resistant to change? This invaluable workshop is aimed at helping individuals to understand their reactions to change, to feel more
more...
From Welsh Association of Anger Management
Anger Essentials
ANGER ESSENTIALS is a one day workshop that will show you some of the tools that are required in order to develop a healthy relationship with your anger. The workshop will offer you the opportunity to have a close look at your own anger type, your stress levels and provide you with effective coping and calming strategies. Anyone over the age of 16 is welcome to attend.
Some of the topics that
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ANGER ESSENTIALS is a one day workshop that will show you some of the tools that are required in order to develop a healthy relationship with your anger. The workshop will offer you the opportunity to have a close look at your own anger type, your stress levels and provide you with effective coping and calming strategies. Anyone over the age of 16 is welcome to attend.
Some of the topics that
more...
From Psysoft Ltd
BarOn EQ-i
The Emotional Quotient Inventory (EQ-i ®) is the first scientifically validated and most widely used Emotional Intelligence assessment in the world. Based on more than 20 years of research worldwide, the EQ-i ® examines an individuala ™s social and emotional strengths and weaknesses. It is an excellent tool to help an individual become more self-aware to improve their relationships
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The Emotional Quotient Inventory (EQ-i ®) is the first scientifically validated and most widely used Emotional Intelligence assessment in the world. Based on more than 20 years of research worldwide, the EQ-i ® examines an individuala ™s social and emotional strengths and weaknesses. It is an excellent tool to help an individual become more self-aware to improve their relationships
more...
From The Training Experts Ltd
De-escalation Breakaway Techniques
...ation; a process which should always precede any physical coping strategies such as control and restraint.
Target Group
This course is aimed at any personnel who work in potentially volatile environments.
Objectives
By the end of the course delegates will be able to:
Understand how hostile situations arise and develop;
Demonstrate the techniques and skills to handle conflict and
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Dealing with Challenging Behaviour
...uations escalating and should always precede any physical coping strategies such as control and restraint.
Delegates will explore how to recognise and assess the level of threat facing them and from that, discern appropriate strategies and approaches to deal effectively with the situation.
Target Group
This course is aimed at people who work in environments where they may have to deal
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From Person First Solutions
Person First Solutions Courses
Relaxation and Anxiety Management Awareness (2-days)
Coping with Stress in the Workplace (1-day)
Creative Expression Group Workshop (2-days)
Mental Health Awareness Training (1-day)
Person First Course (1-day)
An Introduction to Tai Chi (1-day)
If you believe that you or your organisation will benefit from such training, contact us to discuss course
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Relaxation and Anxiety Management Awareness (2-days)
Coping with Stress in the Workplace (1-day)
Creative Expression Group Workshop (2-days)
Mental Health Awareness Training (1-day)
Person First Course (1-day)
An Introduction to Tai Chi (1-day)
If you believe that you or your organisation will benefit from such training, contact us to discuss course
more...
From WORLDwrite
Free film and news programming training
...ory to tell? Whata ™s your experience of claiming or coping on benefits? Can you live on it? Is it enough? Have you applied for jobs in vain? Do you think we should demand more jobs?
If so, you could make an impact on WORLDbytes three-day Train & Shoot on Saturday 8th, Sunday 9th and Monday 10th May. Successful applicants will learn to film and shoot for a series of hard hitting
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From Browncow Opportunities
Stress Management
...stress hardy personality is and how they can learn stress coping skills for themselves. During the day they will undertake exercises to identify their own stress and develop a plan of action for managing it.
On top of this learners will also gain high quality goal setting skills that will enable them to use pressure in a positive way.
We believe that training should be useful and everyone
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...stress hardy personality is and how they can learn stress coping skills for themselves. During the day they will undertake exercises to identify their own stress and develop a plan of action for managing it.
On top of this learners will also gain high quality goal setting skills that will enable them to use pressure in a positive way.
We believe that training should be useful and everyone
more...
