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From Lean Sigma Management Institute
Cost of Poor Quality-COPQ
... of quality, or more accurately the cost of poor quality (COPQ), was described by Dr J. M. Juran as a the sum of all costs that would disappear if there were no quality problemsa . This definition applies to all sectors.
Cost of quality is the missing link between quality management and strategic resultsa a particularly, the financial goals and objectives of an organization. It
more...
... of quality, or more accurately the cost of poor quality (COPQ), was described by Dr J. M. Juran as a the sum of all costs that would disappear if there were no quality problemsa . This definition applies to all sectors.
Cost of quality is the missing link between quality management and strategic resultsa a particularly, the financial goals and objectives of an organization. It
more...
