Instructor Led Corporate Training Classes in Malaysia
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From JMC Consulting Sdn. Bhd.
C.O.A.Ch System







The C.O.A.Ch Software System is a web-based application that is developed to help organizations achieve a coaching & learning culture. It is designed specifically to help managers become more effective coaches and it provides a tool for coachees to engage in self-development.
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Customer Service




...e rule. There is a gap between the slick ad campaigns and corporate mission statements on the one hand, and the realities of everyday customer experiences on the other. Customer service today has many new challenges. It requires the most contemporary and most professional people skills available. Customer service representatives must be able to differentiate themselves in a crowded indifferent
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From ECO MAX Training & Learning Centre
Blue Ocean Strategy - Set Your Company Apart From Competition
...r twenty-five years, competition has been at the heart of corporate strategy. Today, one can hardly speak of strategy without involving the language of competition: competitive strategy, competitive benchmarking, building competitive advantages, and beating the competition.
Blue Ocean denotes the industries that not existence today the unknown market space or market unattained by competition.
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From Human Resources Services
G K Lim's Key Account Management
KEY ACCOUNT MANAGEMENT
a 2 + 1 days workshop for sales professionals on key account management and how to sell by solving customers problems thru consultative & solution selling approached
facilitated by G. K. Lim, FInstSMM, CMS, CEI, assisted by Danniel Lim
INTRODUCTION
"We want every single dollar of the client's budget," that's the CEO's battle-cry. To achieve that objective, romancing
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G K Lim's Customer Service Excellence Training
...ers, even from totally different industries.
Today, it's corporate suicide for your staff to take customer service lightly. Your people cannot afford just to show that they care.
Customers are no more numbers or statistics; neither are they "markets," "marketing," or "territory." Without them, your products or services remain on the shelf. Without them, there's no income, no salary for
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G K Lim's How To Lead Your Subordinates To Higher Productivity
Managers talk about higher productivity. Those are end results, the reason for their being managers. However, end results don t happen when the means to these end results, the journey towards these end results, are not there.
To achieve higher productivity, managers need to know how to effectively manage their departments. Effective management is the key. Management is leadership in action.
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G K Lim's "It's A Deal -- Effective Business Negotiation Skills"
...earnt just like any other skills. It directly influences corporate profitability. All company staff members SHOULD know how to negotiate. If you don't know the principles, you are costing your company millions of dollars in lost opportunities.
Most probably, your prospects, customers, suppliers, partners and associates are applying negotiation principles and tactics on you, encouraging you
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G K Lim's "Enhancing the leadership qualities of the sales manager"
duration: two days
conducted by G. K. Lim, ISO CMS, FInstSMM
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INTRODUCTION
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Sales managers talk about productivity and reaching sales quotas. Those are end results, the reason for their being sales managers. However, end results don t
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From Color & Style
Dress For Success
...g the Participants will learn :
Lecture on enhancing the corporate and business image through dressing.
Introduction to the Seasonal Color Palette concept. Demonstration on 2 participants.
Introduction to the bodyshapes, styles and co-ordination.
Application of color skills in the selection of wardrobe and make up colors.
Accessorising the Executive Image with scarves, belts, handbags,
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From Human Resources Services
G K Lim's "How To Earn Other People s S.T.A.R. (Support, Trust, Admiration & Respect)" (in Kuala Lumpur
...T
UTILIZING EMOTIONAL INTELLIGENCE TO ENHANCE BUSINESS, CORPORATE, AND PERSONAL PRODUCTIVITY AND PROFITABILITY
a highly interactive two-day program
conducted by G. K. Lim, ISO CMS, FInstSMM
The corporate world has finally accepted the fact that a high level of Emotional Intelligence (EI) is required for upward mobility on the corporate ladder. Today, there are no critics or detractors
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