Instructor Led Corporate Account Management Training

G K Lim's 'Enhancing the leadership qualities of the sales manager' duration: two days conducted by G. K. Lim, ISO CMS, FInstSMM ------------------------------------------------------------------------------ INTRODUCTION ------------------------------------------------------------------------------ Sales managers talk about productivity and reaching sales quotas. Those are end results, the reason for their being sales managers. However, end  more...

G K Lim's Customer Service Excellence Training (inhouse program) Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain. Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from totally different  more...

G K Lim's How To Lead Your Subordinates To Higher Productivity Managers talk about higher productivity. Those are end results, the reason for their being managers. However, end results don t happen when the means to these end results, the journey towards these end results, are not there. To achieve higher productivity, managers need to know how to effectively manage their departments. Effective management is the key. Management is leadership in action.  more...