Correct Performance Training
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Correct Performance Training Providers and Trainers
Contacts Plus ...reader learns how to plan a benchmark, how to collect the correct performance data, how to analyze the data, and how to find improvement initiatives based on the findings. ISBN 1-55753-215-X
& 61478; Call Centre Performance Enhancement
By: Dr. Jon Anton, Vivek Bapat, and Bill Hall
This book provides its readers with an understanding about the role, value, and practical deployment of more...
