Online Correctly eLearning

Process Capability for Six Sigma ...s current state, and to report its sigma level. When done correctly, process capability analyses enable Black Belts to precisely assess current performance in light of future goals, and ultimately, to determine the need and targets of process improvement. Process capabilities can be determined for normal and non-normal data, and for variable (continuous) and attribute (discrete) data alike.  more...

Interpersonal Communication Listening Essentials ...ully for meaning, then use feedback to verify that you've correctly understood the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviors and thought patterns that demonstrate active  more...

Business Grammar Common Usage Errors Business Grammar: Common Usage Errors When do you use who's or whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words ones that are often misused or confused is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike and  more...

Business Grammar Parts of Speech Business Grammar: Parts of Speech Do you know what the eight parts of speech are? Such a question probably brings back memories of dull grammar lessons in elementary school, where you first heard the term parts of speech. What's the point of learning these now? Being reminded of the functions of different parts of speech can help you write with more confidence. The parts of speech are the  more...

Business Grammar Working with Words ...ixes are? Do you know how to form plurals and possessives correctly in your business writing? Are you confident when it comes to spelling? This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition, the course describes how to form plurals and possessives correctly. And it  more...

Business Grammar Punctuation ...these questions will ensure that you're using punctuation correctly in your business messages. And by doing so, you'll convey a professional image and inspire confidence in your work and in your company. In this course, you'll review the standard rules and guidelines for using punctuation appropriately. You'll start by reviewing how to correctly apply end punctuation, including the correct use  more...

Quality in a Support Center Quality in a Support Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...

Service Operation Processes Service Operation Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand  more...

CISSP Domain Operations Security ... of an enterprise environment are secured and functioning correctly. This course delves into the mechanisms used to track security threats, resource protection, and securing the enterprise environment. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification Consortium (ISC2) for its Certified Information  more...

CompTIA Network 2009 Network Components ...nd other hardware required to allow the media to function correctly. Also, the logical operations of network media, for example transmission speeds, duplexing, and frequency, is explained. This course also describes how to install network media and how to verify that the installation is correct. This course maps to the CompTIA Network 2009 exam objectives for categorizing standard cable types  more...

CompTIA Server 2009 Network Storage Troubleshooting ...to networks and storage systems. They need to know how to correctly define problems as they arise and how to fix them. This course covers many networking and storage issues that can crop up and describes the process for determining causes and implementing solutions. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 6.4 Given a scenario, effectively  more...

Quality in a Support Center Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...d be or they might not be able to service their customers correctly. Understanding the mechanics of BGP and its interaction with interior gateway, and diagnosing and resolving router performance problems are therefore important skills for any network support engineer. This course reviews the data structures and processes that play a part in the exchange of routing information between different  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ...s as employees may not be able to service their customers correctly. But does the network cause the problem or does the client, a server, or the application cause the problem? It is important to establish realistic network performance expectations and to be able to determine if switches are not performing as expected. It is also important to identify and possibly resolve the cause of the  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...ach routing protocol as redistribution must be configured correctly for each routing protocol to obtain proper results. This course discusses why it is necessary to manipulate routing information. The implementation of redistribution in a multiprotocol network using Cisco IOS features, according to a given network design and set of requirements, is a primary learning objective of this course.  more...

Monitoring Using Reports in System Center Essentials 2010 ...itor all objects being managed, ensuring they are running correctly. If a failure occurs or a service is not working properly, they can immediately correct the issue by viewing the alerts that are generated by Essentials monitoring features. Essentials allows notifications to be setup to send alerts when an issue arises. The Authoring feature enables administrators to manage and configure  more...

A Essentials 2009 Computer Hardware Components ...computers themselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies, storage devices, central processing units, and memory that are needed by computers and how they work in unison to ensure that computers perform as required. This course is one of a series in the SkillSoft  more...

Internet Explorer 8 Basic Features Internet Explorer 8: Basic Features Microsoft This course discusses the new and improved navigation features of Internet Explorer 8, including the Smart Address bar, caret browsing, and tab grouping. The search features have also been improved to make it quicker and easier for you to perform a search from the Internet Explorer 8 search box. The Favorites bar now has a wider functionality,  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks Cisco CVOICE 8.0: Transporting Voice Over IP Networks Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) H.323 gateways are among the most common Cisco IOS voice gateways within Cisco Unified Communications Manager environments. H.323 gateways are the endpoints on a LAN that provide real-time, two-way communications between  more...

Advanced Data Management in Excel 2007 ...zing and managing data, so you can ensure data is entered correctly and that calculations and formulas are valid. Data organization features enable you to sort, filter, and group and outline data so that you can focus on the key parts of your data. Validation features ensure that data is correct, that it is entered in the proper format, and that formulas are working correctly, all of which are  more...

Oracle Database 11g R2 Database Creation Instance Management ...nsure that it runs properly, and is started and shut down correctly to avoid problems. This course describes the DBA tasks to plan a database installation and how to use the Database Configuration Assistant (DBCA) to install the Oracle Database 11g software. It demonstrates how to manage the instance, including setting initialization parameters, accessing the database and Enterprise Manager,  more...

Oracle Database 11g R2 Managing Database Maintenance Performance Oracle Database 11g R2: Managing Database Maintenance & Performance Oracle Oracle Database 11g Administrator Certified Associate 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2 General database maintenance and performance monitoring are important Oracle DBA tasks. Proactive and reactive database maintenance is made easy by the sophisticated infrastructure of Oracle Database  more...

Managing Workforce Generations Introduction to Cross-generational Employees ...te how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different characteristics of each generation can strengthen an organization if properly managed. But stereotypes are pervasive and  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...ng how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note  more...

Writers at Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

Writers at Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Writers at Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing This review will help you develop a clear, concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review  more...

Writers at Work: A Review for Professionals - Part IV: Achieving a Professional Style Develop a readable style and design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the  more...

Expert Certificate Course in Medical Coding ...the charts. It is encouraging when I code the chart 100% correctly (has not happened too many times!!!) but practice makes perfect. I have 25 charts left before completion." Pat "I want to say THANK YOU for always being so prompt in answering my questions. You have been very helpful and encouraging and I have enjoyed this course immensely. I have recommended it to several people already."  more...

Ready, Set, XML for Non Programmers ...arning how to start and end a tag, how to write the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn how to follow the standard  more...

Introduction to XML ...arning how to start and end a tag, how to write the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn how to follow the standard  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Excellent English: A Writing Review - Part II: Punctuation Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their  more...

Shipping with Dry Ice ...one who prepares shipments that include dry ice (or, more correctly, "carbon dioxide, solid"). This would include personnel who ship dry ice along with: refrigerated food products diagnostic specimens non-infectious samples some environmental samples (such as traps from a Method 25D sampling train, both from and to the lab) any products requiring refrigeration This may include: food services  more...

RCRA and DOT Refresher ...ng how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. In addition, this course includes a review of the DOT ™s regulations for shipping hazardous materials,  more...

RCRA Hazardous Waste Management for Generators ...ng how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. Information on how to comply with the 2006 Hazardous Waste Manifest changes are also included. The course is  more...

OSHA Record Keeping and Documentation ... requirements. This course details the steps required to correctly complete OSHA form 300, OSHA form 300A, and OSHA form 301. But rather than just setting a new record, this safety course blows others out of the water, by revealing how they can be used to help create a safer workplace. But it doesn?t stop there, reach new heights by learning how to keep monitoring records, safety training  more...

Adobe Flash CS4 Professional: Essentials ...a the brand new CS4 interface. You will understand how to correctly implement features like the new motion tween, motion presets, ActionScript3 event handling and how to professionally set up your site. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Flash CS4 Professional:  more...

Building with the Basics: Grammar and Punctuation ...correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities for  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...rumpU experts will show you how to position your property correctly for the target market, manage problem tenants, market your property, and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12  more...

Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...

FreeHand 9 Macromedia FreeHand 9 is a versatile graphics application that uses vector drawing and allows you to import artwork from other sources. It is wonderful for creating ads, book covers, letterhead, and more. In this Virtual Training Company tutorial, author Vivian Garner starts slowly by acquainting you with the many tools of Freehand. She will then guide you through using layers, fills, strokes,  more...

Workplace Communication Skills ...and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to  more...

Presenting Successfully There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a  more...

Diagnosing and Planning ...ultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular  more...

Sales Skills Gaining Customer Commitment ...round Information (0.5 - 1 hour) Correctly list the six basic steps of the sales process. Obtain a client's written consent to complete the sales process. Correctly list three actions you must complete before a client will commit to buying. Simulation Overview: In this  more...

Sales Skills Developing a Winning Strategy ...round Information (0.5 - 1 hour) Correctly list the six basic steps of the sales process. Identify three selling strategies. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales, to discuss the basic steps of the sales process and three  more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in  more...

C Programming - Part 1 .... Identify the position where a return statement is used correctly in the displayed code. Identify the result of the displayed code by using the rules of scope of variables. Identify the result of a piece of code by using the scoping rules for different types of blocks. Type the code to call a function by using the call by value method. Identify the correct output of the code that uses the  more...

Advanced OOP Java Concepts ...d class. Identify code that uses a static member class correctly. Identify code that uses a nonstatic member class. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options:  more...

Advanced OOP Java Concepts ...d class. Identify code that uses a static member class correctly. Identify code that uses a nonstatic member class. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options:  more...

Java Key Packages Collections ...ng class. Identify and use methods of the String class correctly. Identify key concepts related to implementing the StringBuffer class. Identify features of wrapper classes. Identify and use wrapper class methods correctly. Identify and use Math class methods for performing basic mathematical operations. Identify and use Math class methods for performing advanced mathematical  more...

Java Key Packages Collections ...ng class. Identify and use methods of the String class correctly. Identify key concepts related to implementing the StringBuffer class. Identify features of wrapper classes. Identify and use wrapper class methods correctly. Identify and use Math class methods for performing basic mathematical operations. Identify and use Math class methods for performing advanced mathematical  more...

Time Management Developing a Plan ...price their time, how to conduct a time audit, and how to correctly identify and control poor time management personality types. Learn To Identify the principles of time management. Identify the benefits of understanding my time. Identify characteristics of poor time management personalities.  more...

Organizational Skills Managing Information In Organizational Skills: Managing Information, managers and employees learn how to assimilate and make the best use of the stream of information that flows through their work environment on a daily basis. They explore ways to process, retain, prioritize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately  more...

Budgeting Capital Budgeting ...rn To Provided a scenario, correctly identify the capital budgeting decision being made. Calculate the depreciation of an asset using the straight-line method. Identify and apply formulas for discounting cash flow. Calculate discount rates. Sequence the  more...

Interpersonal Communication Telephone Skills Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult  more...

Emotional Intelligence Developing Emotional Intelligence Skills ... Given four statements, identify the correctly paraphrased statement. State facts and use paraphrasing when communicating with others. Identify two dangers of nonverbal communication. List the ways to assert yourself without being antagonistic. Apply guidelines that will enable you  more...

Grammar Skills Writing Effectively ...es. To identify guidelines for correctly structuring a sentence. To identify five types of phrases. To identify features of clauses. To match sentence classes with their descriptions. To match subjects and verbs that agree with each other.  more...

Grammar Skills Punctuation Mechanics Spelling ... Identify guidelines for writing numbers correctly. Identify rules for using capitals. Unit 3: Synonyms, Antonyms, and Homonyms (0.25 - 0.5 hours) Identify features of synonyms and antonyms. Identify correct uses of homonyms. Unit 4: Misused and Misspelled Words (0.5 hours)  more...

E-mail Etiquette Writing Effective E-mail Messages ...ve versus passive voice. Identify how to place commas correctly. Identify the best ways to construct a paragraph. Audience Managers, employees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Human Resource Law Management s Role ...ledge of Human Resources law. If you answer his questions correctly, you will be well on your way to a position at Icon. Unit 2: Rightful Discharge (0.5 - 1 hour) Identify employment-at-will. Identify whistleblower statutes. Identify the steps to rightfully discharge an employee. Simulation Overview:  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...ee feedback program, and John wants to make sure you have correctly planned how to enhance the use of the feedback at the end of the program. He will ask you a series of questions about how you plan to use employee feedback regarding the program to ensure its success, how you intend to ensure the program will meet Icon a a s goals, and about the program a a s expected ROI. Unit 2:  more...

Business Problem Solving Critical Thinking Info Analysis ... Avoid errors in reasoning. Correctly calculate a pay back period. Apply the three outcomes method. Complete the steps for creative thinking. Sequence the steps for mind mapping. Audience The target audience for this program is anyone within an organization who needs to enhance  more...

Essentials of Management Succeeding as a New Manager ...tions with your employees. Respond correctly when you do not know the answer to an employee's question. Meet successfully with your employees on an individual basis. Follow five guidelines that will help you become more knowledgeable about your role as manager. Simulation Overview:  more...

Correcting Performance Problems Addressing Performance Problems ... Address negative employee responses correctly. Follow the steps for responding to an employee. Audience Managers and supervisors who want to learn how to successfully provide employees with feedback and address problem behavior. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs  more...

Correcting Performance Problems Disciplining Employees ...r Account Executives, Eric Pullman. Eric has had problems correctly completing the order forms for his sales transactions, which could be deemed as a failure to meet Icon's quality standard. If you determine there is sufficient cause to take action with Eric, you must work with Carla to prepare for the disciplinary interview. A good decision regarding the disciplinary action and thorough  more...

Coaching Communicating with Employees ... how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee. Learn To Demonstrate clear communication by applying appropriate techniques.  more...

Virtual Team Mgmt Coaching Virtual Team Members ...system is delivered on time to a customer and implemented correctly. The team consists of a delivery coordinator, who offices in the same building with you, and an offsite account manager and sales engineer. In the first part of the simulation, you will lead the start-up meeting and will need to take actions that can prevent conflict on the team. During the second part of the simulation, you  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ... the use of cross-functional teams in the project. If you correctly identify the causes for success and failures of cross-functional teams, the executives might choose to implement them in the current project. Unit 2: The Structure of Cross-Functional Teams (0.5 - 1 hour) Identify the actions team leaders can take to ensure management support.  more...

Java Concepts ... literals supported in Java. Identify and use comments correctly. Identify features of integer data types. Identify features of the floating-point data types. Identify features of the character data type. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam.  more...

Java Concepts ... literals supported in Java. Identify and use comments correctly. Identify features of integer data types. Identify features of the floating-point data types. Identify features of the character data type. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam.  more...

Business Etiquette Communicating in Today s Workplace ...rn To Given a set of guidelines, introduce someone correctly. Identify the guidelines for becoming a good conversationalist. Identify the actions you can take to overcome a conversational faux pas. Identify the responsibilities you should fulfill to prepare for a meeting. Avoid negative action during a meeting. Identify the actions you can take for building rapport  more...

Frontline Leadership Knowledge in the Workplace ...h obstacles. Identify ways to correctly use technology to exchange knowledge. Identify the benefits of using technology to exchange knowledge. Audience This program is developed for all employees in an organization who want to understand the relationship between leadership and knowledge in the workplace. Deployment Options  more...

Refining and Documenting Requirements ...descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements, assumptions, and constraints for analysis. It will also look at the attributes that can be assigned to requirements, the different types of requirements documents available, and the processes of validating and  more...

Emotions Mindsets and Coaching ...otivated, or out of control? You need to read the signals correctly and respond accordingly to improve their mental states. Of course, your own frame of mind also has an impact on the effectiveness of your coaching sessions. If you feel out of your depth or challenged by the content of the session, it's likely to affect your performance too. Recognizing your mindset and mood and the mindset and  more...