From Serebra Learning Corporation
Royce Hotel Case Study 1: Understanding the Business 


...ove quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of the corporate functions. The first stage in getting to grips with how an operation
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Royce Hotel Case Study 3: Inventory 


...ove quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of the corporate functions. This course examines the critical area of
Inventory more...
Royce Hotel Case Study 4: Quality 


...ove quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of the corporate functions. This course examines the critical area of
Inventory more...
Royce Hotel Case Study 5: Process 


...ove quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of the corporate functions. This course examines 5 different types of process that a
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Royce Hotel Case Study 6: Bringing it Together 


...ove quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of the corporate functions. In this course you can consolidate your understanding of
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Apply the Theory: The Ford Motor Company Case Study 


...ove quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the most challenging of all of the corporate functions. In this course you can explore how operations theory stands
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The Health Care Industry Overview Version 2 
...t extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are fine-tuning their business strategies and turning to information technology to eliminate inefficiencies in the value chain, to address
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The Manufacturing Industry Overview Version 2 
...to emerging markets worldwide. Intense pressure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases and spreading out operations well beyond their home grounds.This course provides an overview of the manufacturing industry. It first examines the state of affairs in the manufacturing industry, including its subsectors, key
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The Retail Industry Overview Version 2 
...e best of all worlds, where quality, convenience, and low cost meet.This course provides a high-level overview of the expanding retail industry, including its value chain, business models, and trends. The course also examines the business and regulatory issues and challenges facing the industry, and some of the successful solutions that leading retail companies are applying. Consulting houses,
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The Insurance Industry Overview Version 2 
The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,
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ITIL Service Level and Capacity Management 
...nd received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services are divided into core processes within the IT infrastructure library (
ITIL). This course covers two service delivery processes: service
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ITIL Financial and Security Management 
IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (
ITIL) is the most widely accepted approach to IT service management (
ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to
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The Inbound Call Center 
...hasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success. This course will provide you with the knowledge needed to identify customer care benefits resulting from key events in the
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Performance Metrics for an Inbound Call Center 
The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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Evaluating Internal Assignments 
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Estimating Activity Costs 
...amiliar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the
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An Introduction to Project Management PMBOK-Third Edition aligned 
...ictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding,
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Project Planning 
In the early planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for
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Managing the Execution and Control of IT Projects 
...cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this course, you will learn valuable strategies for
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Troubleshooting and Closing the Project 
The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the
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Monitoring Controlling and Closing Programs 
Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed.
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Program Planning 
...ogram can fail, which could include several projects. The cost and loss of benefits that are associated with a failed program could be devastating to your organization, making the proper program planning that much more important.This course will help you create your program plan by creating a
Program Work Breakdown Structure (
PWBS), and the program's schedule, cost, and quality plans. It will
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Project Management Professional Cost Management 


...Cost
Management, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to calculate a cost performance index, calculate a schedule performance index and calculate your estimate at completion using three different methods . The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the
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The Role of Critical Thinking in Organizations 
...nalyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually competent to chart new directions. This course introduces the basic concepts, features, and skills associated with critical
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Getting Results without Authority Simulation 
... claims the previous design version could not be produced cost-effectively. You have had past experience in production, as well as with "design for manufacturability" (
DFM) programs, which incorporated manufacturing feedback early in the design process. You realize that such a program would reduce design iterations as well as production costs across the board. Having decided that you should be
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Hiring Considerations 
... Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in detail internal hiring and contingent workers as two particular options. Defining a job in terms of competencies and then rating them provides the foundations for effective hiring, and this course will show you how to use these methods in creating a structured interview.
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Introduction to Economics Products and Markets 
Having covered the basics of markets and consumers, learners can now examine the relationships between producers and the markets in which they sell in this course
Products and
Markets . Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. This course is aimed at
Managers,
Directors, and
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Overview of Managerial Accounting 
...s. Lessons such as fundamentals of managerial accounting, cost accounting concept, and managerial accounting approaches will provide you with the concepts, procedures, and analytical skills you'll need to make informed decisions in today's complex business environment. This course is targeted specifically for business managers, financial professionals, and other internal decision makers of an
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Accounting for Merchandising Businesses 
...tory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for merchandising businesses. Applying these accounting procedures will help keep a business in control of its goods and ultimately, its profit margin. Individuals who require
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Raising Capital and Financing Decisions 
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed
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Total Quality Management Fundamentals 
In Total Quality Management Fundamentals you will learn concepts and the history of
Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change
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Pricing for Profitability 
Nothing can be more harmful to the success of your new product or service than incorrect pricing and other financial projections In this course, you will not only learn how to gather pertinent revenue and expense information to help you price your product, but also how to determine your objectives and policies to correctly position your product in its market niche. You'll examine three methods and
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Setting the Stage for IT Success 
How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT
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Define the Six Sigma Opportunity 
Have you ever heard someone say, "
That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course,
Define the
Six Sigma Opportunity, is a guide for choosing those
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Six Sigma Introduction 
There has been an increased interest in
Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements
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Elements of Marketing Strategy 
...d scope of strategic marketing. You'll be able to discuss cost structures and their influence on your marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to achieve or increase profitability is another featured section of this course. Apply the best thinking and research techniques to the development of a superior market strategy plan to gain the
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Communication Skills and Project Management 
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also
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HIPAA Electronic Health Data Transactions 
... can share health information more quickly and at a lower cost. This course is designed to help the learner comprehend the implications of implementing
HIPAA data transaction rules. The course includes a lesson which presents basic concepts of electronic data interchange (
EDI) and how EDI principles will be applied to health related business transactions. Another lesson describes the structure
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HIPAA Securing Protected Health Information 
...nd receive health information more quickly and at a lower cost. However, standardizing the electronic "language" of healthcare data creates a threat to a patient's privacy rights. The law includes specific safeguards for patients' health information. The law that establishes these rules does not place any specific requirements on employers. However, many employers sponsor healthcare insurance
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System Analysis and Design 
...pes of feasibility analysis and the method to analyze the cost and benefit of a project. Further, the course introduces the concept of system design and the documentation tool required for the structured design of a system. Finally, the course discusses the need and methods for system testing, quality assurance, project maintenance, and software maintenance. End users who want to be familiar
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Project Management 
...The key elements of successful projects are good time and cost control and an effective, motivated team. Both can be achieved through a participatory approach to developing and using schedules, budgets, and reporting systems. The focus of this course is therefore on teaching the student collaborative ways of using technical management systems and tools on projects. Instruction is provided both
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Project Management Techniques 
The fast pace of technological changes in today's world is resulting in increasingly new demands in business. Therefore, it is important that the projects undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a
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Software Project Management 
The
Software Project Management WBT is the final course in the
Software Engineering curriculum. This course is meant for professionals whose responsibilities include design, development, or management of software systems and who want to understand the basics of software project management. The course provides an introduction to the basic concepts of software project management. It examines the
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How Wide Area Networks Work 
This
WestNet e-Learning module discusses the technologies used to connect two or more local area networks (
LANs) over an extended distance, resulting in either a metropolitan area network (
MAN) or wide area network (
WAN). The difference between a MAN and a WAN will also be explored.
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Client Server Concepts 
Today is the age of network-based computing. From a small organization with about twenty terminals, to the
World Wide Web, network-based computing dominates. When network-based computing was first introduced, computer networks were created using traditional networking technologies. However, with the advancement in networking technology, a new concept of distributed computing called client/server
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SAP R 3 4 6 Cost Center Accountant 
...Cost
Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. The audience for this course includes employees who need to learn how to use the R/3 system,
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SAP R 3 4 6 CO Cost Object Controlling 
...Cost
Object Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to
SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating around the screen
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Microsoft Project 98 Intermediate 
Microsoft
Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the
Project environment, using Project in a workgroup, and using Project with other applications. This course is designed
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Supply Chain Management - Using Models 
This course provides the learner with an understanding of efficiency and cost savings strategies utilizing collaboration and technology to maximize the effect of supply chain processing and product design and product life cycle management as elements of the improvement effort. In addition to performance measures and metrics and models for improving all major processes within a supply chain.
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Managing IT Projects: Project Planning and Execution 
In a
Project Planning and
Execution '' you will learn about project activity definition time management project critical path and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management as well as for communication risk and procurement. With proper planning in place the project can be executed.
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Project Management: Estimating Costs 
...costing, the tools used to identify necessary project resources, and how to assign resources to activities. This program also includes instruction on how to use the work breakdown structure to complete cost approximation, how to use resource rates, estimating publications, historical information, and how to use a chart of accounts when approximating costs. In addition, students will learn the
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Value Chain Management: Managing a Value Chain 
Managing a
Value Chain focuses on strategic response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products services and information and raw materials to the final point of consumption. It covers methods of winning cost
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SAP R/3 CO Cost Object Controlling 
...Cost
Object Controlling is carried out in
SAP R/3. It provides a general introduction to the theory of
Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated phases of preliminary costing
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SAP R/3 CO Activity Based Costing 
The course
SAP R/3 Activity
Based Costing is designed to provide all employees of a company involved in
Cost Accounting an overview of the possibilities supported by activity-based costing and to explain how the available functions can be used. The user will also be given the basic information required to carry out day-to-day chores within the SAP R/3 System.
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