From Serebra Learning Corporation
Understanding Budgeting and Finance: Managing your Budget 


MAXIM TRAINING Preparing a budget and following it through to approval involves a lot of work. But it's only the beginning! Once approved, the budget needs careful management to ensure your plans become a reality. This process starts from day one and continues throughout the year. This course provides a structured approach for managing your budget. It shows how to:
Review your budget to identify
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Overview of Business Process Management 
...before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining competitive in the market? The answer is a
Six Sigma approach to business process management. This course examines the basics of adopting a Six Sigma approach firmly bound to customer needs and bottom-line results. Six
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The Automotive Industry Overview Version 2 
...the global marketplace. In the unrelenting push for lower costs, operational efficiency, and innovation, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as
South and
Central Asia, South
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The Pharmaceutical Industry Overview Version 2 
Billions of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated
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The Food and Beverage Industry Overview Version 2 
...mportantly, they must do all this while keeping operating costs low enough to generate surplus to reinvest in supply chain and infrastructure needs.This course provides a high-level overview of the food and beverage industry environment, including its relevant business and regulatory issues, key players, trends, and infrastructure. The course explores the i
Consulting Houses, corporations, and
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The Manufacturing Industry Overview Version 2 
...to emerging markets worldwide. Intense pressure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases and spreading out operations well beyond their home grounds.This course provides an overview of the manufacturing industry. It first examines the state of affairs in the manufacturing industry, including its subsectors, key
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ITIL The Service Desk and Incident Management 
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (
ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services
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ITIL Service Level and Capacity Management 
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
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ITIL Continuity and Availability Management 
American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and
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ITIL Financial and Security Management 
IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (
ITIL) is the most widely accepted approach to IT service management (
ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to
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Performance Metrics for an Inbound Call Center 
The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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Identifying Your Customer s Expectations 
... interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think that the additional efficiency of the automated systems will be appreciated. However, when asked, customers frequently say they would be willing to pay more to be given
Customer service managers, supervisors, and
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The Customer Support Specialist CSS 
...costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's
Customer Support Specialists (
CSS) and support centers have a vital role to play in ensuring customers'
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Estimating Activity Costs 
...amiliar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the
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Managing a Project 
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the
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Troubleshooting and Closing the Project 
The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the
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Balancing Stress Measuring Stress 
Balancing
Stress:
Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The
Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All
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Decimals and Percents 
...ercentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases and decreases--and how to apply
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Getting Results without Authority Simulation 
You have been hired within the last year as a design engineer at
Autorad, a company that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design
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Managerial Decisions and Capital Budgeting 
...rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you with the concepts, procedures, and analytical skills you need to make informed decisions in today's complex business environment. This course is targeted specifically for business managers, financial professionals, and other internal decision
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Introduction to Economics Products and Markets 
Having covered the basics of markets and consumers, learners can now examine the relationships between producers and the markets in which they sell in this course
Products and
Markets . Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. This course is aimed at
Managers,
Directors, and
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Overview of Managerial Accounting 
Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and
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Raising Capital and Financing Decisions 
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed
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Define the Six Sigma Opportunity 
Have you ever heard someone say, "
That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course,
Define the
Six Sigma Opportunity, is a guide for choosing those
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Lean Concepts 
...sinesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to
Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn
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Non-value added Steps and Tasks 
Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how
Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow
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Total Productive Maintenance TPM 
...? The goal is to reduce downtime and minimize maintenance costs. Total
Productive Maintenance (
TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to maximize the overall effectiveness of production equipment. This course examines how TPM emphasizes the
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Six Sigma Introduction 
There has been an increased interest in
Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements
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Problem Solving and Process Management Tools 
Albert
Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward
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Record Retention 
...egal exposure, disposing of too few records increases the costs of storing the records. In this one-hour course, you'll learn how to identify which records must be retained and for how long, the different formats in which records may be stored, techniques for record disposal, and how to make sure your record retention policy complies with the law. SkillSoft's
Legal Compliance courses are
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Independent Contractors and Temporary Employees 
...as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the benefits and
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Drug-free Workplace 
...mpanies that never administer drug tests. Substance abuse costs businesses millions of dollars each year in lost productivity and increased insurance costs. Creating a drug-free workplace program at your organization will help keep employees healthy and productive. In this course, you'll learn about the
Drug-free Workplace Act, the criteria for developing a drug-free workplace program, and the
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Supervisor and Manager Sexual Harassment Awareness 
Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees
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Supervisor and Manager Sexual Harassment Awareness Multi-State Edition 
Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints.
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Antitrust--Talking with the Competition 
...ng innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a better priced, quality product to the consumer. Collaborations can be procompetitive or anticompetitive. The
Federal Trade Commission (
FTC) and the U.S. Department of
Justice ("
DOJ") have
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System Analysis and Design 
The
System Analysis and
Design WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the
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Installation of ISA Server 2004 
To demonstrate how to install
ISA Server 2004 and configure web proxy, firewall, and
SecureNAT clients IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT
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Access Configuration in ISA Server 2004 
To demonstrate how to enable access to
Internet resources and to configure access to internal resources IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT
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Firewall Configuration on ISA Server 2004 
To give an overview of firewall configuration in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a need to
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Caching Configuration on an ISA Server 2004 
To provide an overview of caching configuration in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a need to
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Monitoring and Reporting in ISA Server 2004 
To provide an overview of the monitoring options available in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a
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Evaluating e-Commerce Options 
...is intended for students who wish to consider some of the costs as well as the potential benefits of e-commerce. A survey of e-commerce strategies and an overview containing implementation descriptions will help the student better understand the basis of costs associated with e-commerce. This course is intended for
Managers and technical staff who are in a position to provide e-commerce
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Building an e-Commerce Business Case 
This course provides the learner with information which addresses the relationship between costs and benefits. This course is intended for
Managers and technical staff who are in a position to provide e-commerce recommendations to executives.
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Convergence of Communications 
This
WestNet e-Learning module discusses how wide area network (
WAN) technologies support and help implement converged communications, voice, video, and data all transported over the same physical network topologies. We will also investigate components key to integrating puclic swiched telephone network (
PSTN) and data communications.
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Gathering Requirements 
This module outlines a formal five-phase approach to network design. . It can be used by an outside consultant or an internal
Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network
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VoIP Services 
This module introduces
VoIP Services. We define and explain packet telephony, its benefits and potential pitfalls, and why private users, small and large businesses, and the industry press see this technology as the next great telecommunications revolution. We introduce the many components that make up a converged voice network, and examine their roles. We explore the market drivers pushing
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DOT Drug and Alcohol Awareness 
...s and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The
Department of
Transportation (
DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines for setting up effective drug-free programs.
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SAP R 3 4 6 CO Cost Center Accounting Master Data 
... Center
Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the
Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The intended audience for this course includes all personnel managing or contributing to
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SAP R 3 4 6 CO Cost Object Controlling 
...tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to
SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. The courses is aimed
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Getting Started with Project 2002 
To discuss the basics of project management and to introduce
Project 2002 as a project management tool
Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for
MOUS certification; anyone wishing to gain a basic understanding of Project 2002; end users seeking competence in Project 2002
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Up and Running with Project 2002 
To discuss how to manipulate project tasks and resources in
Project 2002 to produce a detailed project plan
Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for
MOUS certification; anyone wishing to gain a basic understanding of Project 2002; end users seeking competence in Project 2002
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Creating and Designing a Project 
...e in task assignment and management, resource allocation, costs, and budget control in an easy and intuitive way. Microsoft
Office Project 2007 also enables the collection and sharing of project progress information with a project's team members and stakeholders. This course outlines the basics of project management, and shows how to create and manage a new project using
Microsoft Office more...
Microsoft Project 98 Intermediate 
Microsoft
Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the
Project environment, using Project in a workgroup, and using Project with other applications. This course is designed
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Fundamentals of MS Project 2000 
This course is the first course in the MS Project 2000 curriculum. It acquaints the students with the capabilities of MS Project 2000. It also enables students to plan, create and manage products and assign tasks and resources to a project. This course is designed for project managers who need to create project plans for managing tasks and assigning resources.
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Industrial Safety - Back Safety 
Back discomfort and body fatigue can result if work has to be preformed in awkward postures or involves excessive lifting. This course is designed to identify and correct these. By identifying and correcting these actions employee health and morale will increase. Employers will also benefit from the decreasing medical costs and employee turnover as well as increasing productivity and product
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Project Management: Estimating Costs 
...on, and how to use a chart of accounts when approximating costs. In addition, students will learn the affect of risks and activity duration estimates on cost estimates. In addition, this course covers cost budgeting techniques, how to budget project costs by following the guidelines to refining a project budget, and how to identify the
S-curve for a project. This course includes capital
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Evaluating e-Commerce Options 
This course is intended for students who wish to consider some of the costs as well as the potential benefits of e-commerce. A survey of e-commerce strategies and an overview containing implementation descriptions will help the student better understand the basis of costs associated with e-commerce.
more...
SAP R/3 CO Cost Object Controlling 
...relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated phases of preliminary costing simultaneous costing and final costing are also covered. The course gives employees working within internal accounting the essential skills to carry out
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From 123-CBT Computer Based Training
E-Commerce Implementation Issues 

This course provides the learner with information and case studies highlighting the issues associated with
E-commerce Implementation.
Learn To:
Identify the components of a basic e-commerce
Web site.
Identify the functions of online storefront systems.
Identify the role of user access control and authentication software in selling products online.
Identify key payment technologies
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Evaluating E-Commerce Options 

...is intended for students who wish to consider some of the costs as well as the potential benefits of e-commerce. A survey of e-commerce strategies and an overview containing implementation descriptions will help the student better understand the basis of costs associated with e-commerce.
Learn To:
The
Market Environment.
External
Factors.
Core
Developer Technologies.
Programming
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Oracle 11i10 Order to Cash Shipping Overview Setups 

This course provides an overview of the shipping process in the
Order to
Cash lifecycle. Additionally, the course elaborates on the shipping setups including the shipping parameters, shipping rules, freight settings, shipping document sets, and regional settings.
Learn To:
Identify key concepts related to the shipping process.
Identify key concepts related to managing the shipping
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SAP R 3 CO Cost Object Controlling 

...relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated phases of preliminary costing, simultaneous costing and final costing are also covered. The course gives employees, working within internal accounting , the essential skills to carry
more...
Quality Management The Quality Management Process 

...n overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in implementing quality. Identify the ways
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Project 2000 Fundamentals 

...MS Project 2000. Add, assign, and modify resources, add costs on resources, and create and assign calendars in MS Project 2000. Track the schedules, work and costs of a project plan visually, display the actual plan with the baseline plan, set reminders, and send workgroup messages. Communicate project information by creating and modifying standard task reports, enhancing the report
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SAP R 3 4 6 CO Cost Object Controlling 

...tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to
SAP R/3 4.6's fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. Learn To: o
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Business Accounting Accounting for Assets 

...ry systems. Identify types of costs included in inventory valuation. Differentiate among types of inventory costing methods. Identify the equation for calculating the inventory turnover ratio. Calculate and interpret an inventory turnover ratio. Simulation
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Budgeting Operating Manufacturing Budgets 

...ysis. Learn To Classify costs as fixed or variable. Classify costs as controllable or uncontrollable. Given a situation, identify the method used to create an operating budget. Identify methods used to create a manufacturing budget. Identify a
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Economics Products and Markets 

... a . Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. Learn To Describe the decisions facing all firms. Recognize how firms maximize profits in the short run. Generate a long run cost
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