Instructor Led Council Training in Canada - Training Resources
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From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
...ational Customer Service Association through the Advisory Council.
Course Objectives include
1. Learn effective communication skills to improve the agenta s ability to deal with customers and co-workers.
2. Identify and practice strategies for effectively managing difficult customer situations.
3. Be better prepared to ask the right questions leading to higher problem resolution on first
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