From Serebra Learning Corporation
Managing a Customer-focused Department Simulation 
...a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to help your representatives meet this demand. The
Managing a Customer-focused Department Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and
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Using ASP Components 
This course is the second course in a series of three in the
ASP curriculum. This course acquaints the students with the capabilities of
Active Server Pages. It also enables students to create ASP applications. Programmers wishing to learn about Active Server Pages.
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From 123-CBT Computer Based Training
HTML 4 Part 1 HTML Fundamentals 

Course
Overview This is the first course in a two part series that presents learners with the basic concepts and skills in
HTML 4.01. The course covers
World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To Identify the concepts of HTML. Create different types of lists.
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CIW Security Professional Intrusion Detection Threat Analysis 

...rity policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies.
Learn To:
Identify key aspects of intrusion detection.
Identify key responsibilities of an incident response team.
Identify features of
IDS application strategies.
Identify key aspects of creating baselines for log analysis.
Identify types of
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CIW Security Professional Security Auditing Attack Techniques 

...rity policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies.
Learn To:
Match auditor roles with associated approaches.
Identify steps for conducting compliance analysis.
Identify the tasks performed in the various stages of the risk assessment process.
Identify features of network penetration attacks.
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CIW Security Professional Operating System Security 

...rity policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies.
Learn To:
Identify features of security levels.
Identify features of
Microsoft Windows 2000 security components.
Identify features of Microsoft Windows 2000 security subsystem components.
Identify rules for applying strong passwords.
Enforce
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CIW Security Professional Network Security Firewalls 

...rity policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies.
Learn To:
Identify the layers of the
TCP/IP protocol stack and trace their mapping to the layers of the
OSI model.
Identify the steps in the process of TCP connection handshake and termination.
Match the protocols of the application layer with
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CIW Security Professional Network Security Introduction 

...rity policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies.
Learn To:
Identify the elements of a security infrastructure.
Identify steps to create a security policy.
Match authentication methods with their descriptions.
Identify causes of security attacks.
Identify characteristics of different types of
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Windows NT Server 4 0 Analysis and Optimization 

...ystem bottleneck using
Performance Monitor.
Identify the counter causing the processor bottleneck, given the Performance Monitor chart.
Create a chart to detect the counter causing the processor bottleneck using Performance Monitor.
Identify the counter causing the processor bottleneck, given the Performance Monitor chart.
Create a chart to detect the counter causing the memory bottleneck
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Frontpage XP Proficient User 

... Modify a theme in a
Web site. Add a hit counter to a Web site. Entitle a Web page banner. Add a date to a Web site. Unit 4:
Maintaining Web Sites 2 hours Move files to organize a Web site in
Folders view. Organize a Web site in Navigation view. Organize a Web site in Hyperlinks view. Rename a Web page. Verify
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Web Site Security Internet Intranet Management Policies 

... students the skills and knowledge needed to identify and counter some fundamental security risks and requirements. Students will learn some basic network security skills pertaining to network threat identification and prevention. They will also examine
Internet security threats and measures (audit trails, IP sniffing/spoofing, etc.), and learn how to implement security policies and procedures.
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Windows Server 2003 Managing a Server Env Part 3 

... To identify features and functions of counter logs. To match counter log file formats with their features and functions. To identify options to create an alert. To identify guidelines for planning for disaster recovery. To identify features of data backup.
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Windows Server 2003 Managing a Server Env Part 3 

... To identify features and functions of counter logs. To match counter log file formats with their features and functions. To identify options to create an alert. To identify guidelines for planning for disaster recovery. To identify features of data backup.
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