Online Counteract eLearning Training

Recognising Stress Series: Your Reaction to Stress People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. To cope with stress effectively you need to maintain a balance more...

Preparing for Mutual Success Reduce CSR Stress This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Working with Difficult People Respond to Challenges Working with Difficult People: Respond to Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by more...

Intrusion Detection and Response in Networked Environments To describe how to detect and respond to network intruders Network administrators, firewall administrators, system administrators, application developers, and IT security officers more...

IBM e-business Technology Fundamentals Part 3: Java, Security, Web Services, an This course begins by guiding the learner through Java 2 Java technologies and tools and J2EE. Then pervasive computing is covered. The learner is introduced to security threats and the measures used to counteract them. Web services are discussed and a case study is presented. An overview of IBM WebSphere and Framework products is included.  more...

CompTIA Security+ Part 1: Security Concepts This course introduces the learner to general security concepts. It begins with an introduction to access control technologies including MAC DAC and RBAC. Authentication methods including CHAP Kerberos Certificates Tokens and Passwords are taught. The learner is stepped through methods to counteract various security attacks including Replay TCP/IP hijacking social engineering password guessing more...

CompTIA Security+ Part 1: Security Concepts This course introduces the learner to general security concepts. It begins with an introduction to access control technologies including MAC, DAC, and RBAC. Authentication methods including CHAP, Kerberos, Certificates, Tokens, and Passwords are taught. The learner is stepped through methods to counteract various security attacks including Replay, TCP/IP hijacking, social engineering, password more...