Instructor Led Course Training in County Antrim, uk

Adobe Illustrator ...ration with objects and using type in illustrations. COURSE CONTENT Introduction to the Interface - Overview of the Toolbox - Exploration of the Palettes - The Info Bar - Understanding Document - & Page Setup - Setting up the Artboard - Magnification & Views - Setting Document Preferences - Bitmapped vs Raster Images - Drawing B ziers Curves & Lines - Adding & Deleting  more...

Internet Techniques ...uring Security Zones - Blocking or allowing LOCATIONS Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops, projector & flipcharts). ADDITIONAL INFORMATION If you would like more information please do not hesitate to contact us. For a course outline visit our website www.mullantraining.com or  more...

Adobe In Design ...course, provides a solid grounding in this powerful desktop publishing program. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe InDesign is necessary. BENEFITS Students will learn how to produce both single page documents, newsletters and also multipage magazine layouts. The course covers the major page layout and text handling features of  more...

Introduction To MS Access ...course is suitable for complete beginners to Microsoft Access. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Access is required. Benefits At the end of this course you will have a good working knowledge of MS Access. You will feel more confident using Access, and be able to create a database from scratch.  more...

Adobe Premiere ...ly digital video editing package. This 2 day introductory course will demonstrate all of the primary functions of Premiere. It is intensive and delegates are encouraged to be creative. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Premiere is necessary. BENEFITS On completing the course delegates will be able to develop their skills from a  more...

Adobe Go Live ...course teaches attendees how to successfully develop, edit, and manage web sites using Adobe GoLive. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe GoLive is necessary. BENEFITS Course is ideal for anyone who wishes to master the fundamentals of building, editing, and managing web sites using Adobe GoLive COURSE CONTENT Getting to Know the  more...

Introduction To MS Windows ...course is designed to introduce the absolute beginner to the basic skills involved in using your PC. PREREQUISITES None - although you should be reasonably comfortable with a keyboard layout. BENEFITS At the end of the course you should be able to understand all you need to know to start using your PC, whether you choose to use it for work or for surfing the internet / playing games at  more...

Adobe After Effects ...course is designed for those users who wish to take video, animation or stills to the next level of creativity. This course introduces delegates to the basic concepts of working with After Effects. It aims to give delegates the confidence to begin using the application in a professional environment to produce smooth animation and sophisticated special effects. PREREQUISITES Knowledge of  more...

Introduction to Microsoft Word ...course students will be comfortable using the Microsoft Word application, having covered areas including: Formatting Text, Styles, Tables, Headers & Footers, Page Setup, Paragraph Formatting, Spell Check, Find & Replace, Tables, etc... For a complete list of topics covered: - visit our website www.mullantraining.com and review the course outline - email us at info@mullantraining.com -  more...

Introduction to Macromedia Dreamweaver ...dia Dreamweaver as a Web Design Tool. This is a hands-on course that will introduce you to the basics of the Macromedia Dreamweaver MX Web development application. On completion of the course, you will be able to create a fully functional website and understand the terminology & process of web design. Students will create web sites that include: - frame-based pages - tables - graphics -  more...

Introduction to MS Project ...course provides a comprehensive introduction to the essential techniques for planning and controlling projects using Microsoft Project. Detailed working concepts of the application are explored in depth and hands-on to help plan and control people, tasks and time more effectively. BENEFITS After taking this Microsoft Project training class, you will be able to: Identify the steps  more...

Introduction to MS Outlook ...course is suitable for complete beginners to Microsoft Outlook. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Outlook is required. BENEFITS At the end of this course you will have a good working knowledge of Outlook basics. You will feel more confident using Outlook and be able to manage and communicate using  more...

Advanced MS Access ...course is suitable for those with a sound working knowledge of Access who wish to progress to the most complicated functions and features. The course will be primarily instructive with some time used as a tutorial; delegates will have the opportunity to work through an exercise provided by the tutor or work on their own database. To illustrate possible development methods, a complex  more...

Advanced Powerpoint ...course is suitable for those with a working knowledge of PowerPoint's basic features. PREREQUISITES A good, basic understanding of PowerPoint or completion of our Introductiion to MS PowerPoint course. BENEFITS On completion of this course you will be able to use the many advanced features available in Microsoft PowerPoint, enhancing presentations and improving efficiency. You will be able  more...

Advanced MS Excel (1 & 2 Days) ...course is suitable for those with a sound working knowledge of Excel who wish to progress to the most complicated functions and features. PREREQUISITES A working knowledge of Excel or our Introduction to MS Excel course. BENEFITS At the end of this course you will have a complete understanding of the higher functions of Excel. You will be able to: - perform the most advanced  more...

Advanced MS Word - 1 Day ...course is suitable for those with a sound working knowledge of Word who wish to progress to the most complicated functions and features. Prerequisites A good working knowledge of Word is required, or our Introduction to MS Word course. Benefits At the end of this course, you will have a complete understanding of the higher functions of Word. You will be able to perform the most advanced  more...

Introduction to MS Excel - 1 Day ...course is suitable for complete beginners to Microsoft Excel. Prerequisites A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Excel is required. Benefits At the end of this course you will have a good working knowledge of Excel basics. You will feel more confident using Excel and be able to create a spreadsheet from scratch.  more...

Introduction to MS Powerpoint ...course is suitable for complete beginners to Microsoft PowerPoint. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS PowerPoint is required. BENEFITS At the end of this course you will have a good working knowledge of PowerPoint basics. You will feel more confident using PowerPoint and be able to create a presentation  more...

Introduction to MS Word - 1 Day ...course is suitable for complete beginners to Microsoft Word. This 1 day Word introduction training course will provide you with a working understanding of the basic features of MS Word. Prerequisites A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of Microsoft Word is required. Benefits At the end of this training course you will have a good  more...

Adobe Acrobat ...CROBAT This 1 day Introduction to Adobe Acrobat training course introduces students to the basics of Acrobat. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Acrobat is necessary. BENEFITS Adobe Acrobat is increasingly used as the format of choice for sending pre-press documents to remote print service providers. It offers one of the best  more...

Introduction To Adobe Photoshop ...course introduces participants to Adobe Photoshop. Adobe Photoshop is a graphics program, mainly used for editing images or retouching photographs but can also be used to create original artwork either from scratch or based on an existing image. PREREQUISITES No experience of Adobe Photoshop is necessary. BENEFITS Delegates will learn how to use this professional photo editing tool to:  more...

Adobe Photoshop Advanced ...course, students will learn advanced features of Photoshop that will help them work with the tool more efficiently and effectively. PREREQUISITES A working knowledge of Adobe Photoshop or our Introduction to Adobe Photoshop course BENEFITS Delegates will learn how to create special effects with Photoshop, work with ImageReady, optimize images for the web and create rollovers and  more...

Microsoft Publisher ...course, you will look at how to create a publication from scratch or use one of the hundreds of business and personal designs available in Publisher. Microsoft Publisher is an easy to use, flexible program for creating newsletters, brochures, business cards, postcards, flyers, among others for print, email, and the Web. Prerequisites No experience of Microsoft Publisher is necessary.  more...

Introduction To QuarkXpress ... learn how to create these competently and effectively. COURSE CONTENT Quark Extensions - Extensions - Document Files - Template Files - Libraries Application Preferences - Using Application Preferences - Using The Application Preferences Dialog Box - Using The Display Preferences Document Preferences - Using The Document Preferences - Using The General Preferences - Setting The  more...

Advanced QuarkXpress ...course for experienced QuarkXPress users who want to discover the most effective ways to work in a professional environment. PREREQUISITES Good Mac or PC skills. Delegates should have attended our Introduction to QuarkXPress course or have a good working knowledge of QuarkXpress. BENEFITS You will look at items covered in the introductory course in more detail and explore the use of the  more...

Advanced Macromedia Dreamweaver ...Course Overview - Understand course objectives - Understand course pre-requisites Dreamweaver MX environment - Advantages of dynamic web applications - Application server environments - Create and manage a dynamic site Dynamically generated content - Connect to database (ODBC connections in Windows 2000) - Describe basic SQL statements and build SQL queries - Add a recordset to a  more...

Macromedia Dreamweaver - Building Dynamic Sites with SQL ...Course Overview - Understand course objectives - Understand course pre-requisites Dreamweaver MX environment X Advantages of dynamic web applications X Application server environments X Create and manage a dynamic site Dynamically generated content - Connect to database (ODBC connections in Windows 2000) - Describe basic SQL statements and build SQL queries - Add a recordset to  more...

Introduction To Macromedia Flash ... Publishing - Publishing the WWF Web site LOCATIONS Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops, projector & flipcharts). ADDITIONAL INFORMATION If you would like more information please do not hesitate to contact us. For a course outline visit our website www.mullantraining.com or  more...

Introduction To Macromedia Fireworks ...course, you'll use Macromedia Fireworks to create vector graphics, edit bitmap graphics, optimise images, and create and assign rollover effects for the Web. -Understand the differences between bitmap and vector graphics - Use Fireworks to create and manipulate complex vector graphics and apply effects, textures, and patterns - Understand the GIF, JPEG, and PNG file formats to choose the  more...

Introduction To Crystal Reports Report Design - Exploring the Report Design window - Starting a new report with and without the Wizard - Exploring the Design Tab - Placing objects on your report - Previewing your report - Positioning and sizing objects - Formatting objects - Using Text Objects Record Selection - Using the Select Expert - Using the Select Record options - Defining the Select Expert s features -  more...

Advanced Crystal Reports Review - Creating reports - Formatting - Grouping - Summarizing - Selecting records - Summary Drill Down - Linking - Formulas - CrossTabs Advanced Formulas - Creating multiple statement formulas - Using variables - Understanding two-pass reporting - Using evaluation time functions - Creating running totals - Adding User Functions Libraries (UFLs) Conditional Formatting - Types of  more...

Introduction To Business Objects ...pabilities at your command. This two-day instructor-led course will bring the most powerful aspects into clear focus, so you can effectively use its tools to: - present and analyze information - distribute documents and reports throughout your business - use the major reporting features of Business Objects with remarkable ease and proficiency. In just two days, you will gain valuable input  more...

Business Objects Universe Designer ...course will provide you with all the skills needed to efficiently create and maintain Universes for Business Objects, allowing you to easily access and run reports. This course is for individuals who need to design, build, document, maintain and distribute Business Objects Universes. COURSE CONTENT: Understanding Business Objects Universes Understanding How Universes Allow Users To  more...

Sage ACT! ... PREREQUISITES No previous experience is necessary. COURSE CONTENT Familiarisation Of ACT! - Screen Views - Toolbars - Tabs - Filtering - Column Headings - Menus - Icons Working With Contacts - Creating New Contacts - Duplication Of Contacts - Editing Existing Contact Information - Deleting Contacts - Entering Histories And Notes For Contacts - Attaching Documents To  more...

Introduction To Sage Line 50 ...COURSE AIMS This 2 day training course provides the basic knowledge required to operate the Sage Line 50 package. It provides a solid background for the day-to-day use of the Sage Line 50 package in a commercial environment. WHO SHOULD ATTEND? All staff who need to learn how to use the Sage Line 50 accounting package. Note : Participants should be competent in operating a PC. COURSE  more...

Sage Payroll ...course has been designed to give first time or recent users the skills they need set up a payroll system. The course is 100% hands-on, with exercises to help delegates practice the new skills they learn. Preparing to Start The Basics Backing Up & Restoring Data Payroll Basics Company Settings Government Legislation Pay Elements Adding New Employees Employee Records  more...

Sage Instant/ Sage Job Costing ...COURSE CONTENT - Key Decisions Prior to Set Up - Basic Configuration - Account Coding Structures/Nominal - Layout of Accounts - Financial Year Settings - Tax Codes Creating Accounts - Creating Customer Accounts/Opening Balances - Creating Supplier Accounts/Opening Balances - Creating Bank Accounts/Opening Balances Data Entry  more...

Advanced MS Project ...Course - Consolidate all areas of the Introductory Course Working With Resources - Assign Overtime Work to Apply Overtime Rates To Tasks - Adjusting resource schedules and pay rates - Use WBS to organise tasks for reporting schedules and tracking costs Reports, Filters & Views - Customise existing Reports, Filters & Views (task, resource & crosstab) - View & display make available  more...

Introduction To MS Viso ...spiration and communicate it with impact. This is a 1 day course. PREREQUISITES - No previous experience of MS Visio is required. COURSE CONTENT - Learning Your Way Around - Starting A New File: Standard File Types - Changing View Settings - Panning Across The Page - Navigating Pages - Opening Additional Stencils - Manipulating Stencils - Selection Techniques - Scaling And Resizing  more...

Advanced MS Viso Customising Visio Working with Toolbars & Windows Using the Drawing Tools Drawing Basics Advanced Drawing Techniques Custom Shapes Using Custom Shapes Using Custom Shapes in a Drawing Advanced Stencil Techniques Custom Stencils Customizing Stencil Masters The Document Stencil Linking Linking Diagrams Linking To Other Pages & (Multiple Files) Creating An Off-Page  more...

VB Access ...course is suitable for Advanced users of Microsoft Access responsible for managing very large and variable amounts of data, or teams, who want to learn how to program features and functions to improve the accessibility and usability of their data. PREREQUISITES A high proficiency of Microsoft Access is essential, or completion of our Advanced MS Access course. BENEFITS At the end of the  more...

VB Excel ...course is suitable for Advanced users of Microsoft Excel responsible for very large and variable amounts of data, or teams, who want to learn how to program features and functions to improve the accessibility and usability of their data. PREREQUISITES A high proficiency of Microsoft Excel is essential, or completion of our 2 day Adavnced MS Excel course. BENEFITS At the end of the course  more...

Introduction To MS Frontpage ... create and edit web pages using Microsoft FrontPage. The course provides a solid foundation, introducing key features of this program with plenty of hands-on practice. Students will learn to create attractive web pages that include text, graphics, tables, forms, internal and external links, and a logical navigation scheme. COURSE CONTENT General - Overview Of Sites, Hyperlinks, Browsers,  more...

Advanced Selling Skills ...Course Objectives: The aim of this course is to enable delegates to forget the 'hard sell' approach, and to develop the skills required to achieve repeated success by improving their selling techniques. This course focuses particularly on the emotive reasons why people buy and how you can build the business of your existing client base and the tools you can introduce to help you win new  more...

Positive influencing skills ...Course Objectives: It is not positional, but personal power that really matters. Positive influencing skills is designed specifically to help you develop the confidence and practical influencing skills that can ensure you make a positive impact even in difficult situations. The programme also forms the ideal starting point for your development journey; helping you understand where you are  more...

Negotiation Skills for senior leaders and managers ...Course Objectives: Senior leaders and managers often have to present a concerted front in dealing with complex negotiation situations. Working as a team instead of as an individual involves different interpersonal skills. The other parties to such negotiations unconsciously observe body language and team dynamics which can help them look for opportunities to divide and conquer. This  more...

Assertiveness at Work ...course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables them to communicate with more confidence and  more...

Better Proof Reading ...Course Objectives: This half-day proof reading training course will benefit anyone who has responsibility for checking and correcting documents, including press releases and web pages. This highly interactive programme will help to improve your speed, accuracy and confidence. You will be trained by a highly experienced tutor and you will learn the techniques used by professionals to enable  more...

Business and Report Writing Skills ...composing e-mails, polished communication is key. This course is designed to enable participants to: Increase their confidence in producing written material Adopt the principles of business writing style and language Write effective letters suitable for their purpose Brush up on punctuation and proof-reading skills Understand how to produce professional reports. Contents:  more...

Coaching for Leaders Managers ...Course Objectives: Today, leaders and managers must do so much more than manage their operations and staff, they must be effective coaches. Staff work effectively for those who involve and encourage them to maximise their own potential. However, sometimes people need to learn to take responsibility for their behaviours and, to adapt those to the needs and requirements of their jobs. Effective  more...

Coaching Skills for Supervisors and Managers ...Course Objectives: Coaching is a wonderful method of greatly improving performance of individuals and teams. It includes deliberate and specific activities designed for employees to develop their skills by learning on the job. The Manager who can develop their coaching skills can lead highly productive teams with motivated individuals, resulting in significantly increasing cost effectiveness  more...

Customer Care - Developing a Care Culture ...Course Objectives: Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care  more...

Developing Confident Negotiation Skills ...Course Objectives: The ability to negotiate with skill and preparedness in a variety of different scenarios is an essential contributor to successful organisational performance. This one day programme introduces participants from all disciplines to the fundamental skills and techniques of negotiating, enabling them to become significantly more persuasive and influential by helping them  more...

Effective Minute Taking ...Course Objectives: Effective minute taking is designed for staff who have the responsibility for organising and attending meetings in a support function. By the end of this course participants will be able to Understand the role and responsibilities of the minute-taker in meetings Organise an effective meeting Take effective and relevant notes at a meeting Write clear, accurate and  more...

Facilitating with confidence ...Course Objectives: Dynamic facilitation is the very essence of strong leadership. It is about helping people face difficult issues creatively and collaboratively and achieving unanimous, win/ win solutions. It achieves this magic by eliciting nonlinear, heartfelt, transformational qualities of thinking called "choice-creating" as opposed to "decision-making", "problem-solving" or "creative  more...

Finance for non-finance Managers ...Course Objectives: This financial training course has been specifically designed for employees at middle and senior management level who do not have day-to-day involvement in financial activities. This programme will help delegates understand and interpret key financial documents, describe and explain the importance of key financial ratios and understand different types of cost and how to  more...

Finding creative solutions to problems ...Course Objectives: Most problems at work are complicated. a One right answera ™ problems are rare and the most common are a wicked problemsa ™ and a vicious problemsa ™ where cause and effect can harmoniously damage productivity, relationships and the business as a whole. Useful approaches to problem solving include understanding how to work with other people as well as the  more...

Inspirational Leadership Skills ...Course Objectives: This one-day interactive and highly participative programme aims to provide you with a perfect springboard to success highlighting leadership techniques that have evolved throughout the ages. This programme provides examples and ideas from globally respected Management Gurus and other iconic World figures that can be introduced into both small and large organisational  more...

Managing Conflict in the Workplace ...Course Objectives: Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict,  more...

Motivational techniques ...Course Objectives: This course provides delegates with practical strategies to motivate their team for optimum performance. It demonstrates how to identify common de-motivators and prevent those from attacking morale. You will learn about behavioural analysis, improving your skills in understanding the unique needs of individual and also the effective communication techniques that can be used  more...

Managing Excellent Customer Service ...Course Objectives: The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts on the customer experience. This course prepares delegates to face the management challenges of successfully implementing an empowered customer service function and communicating it  more...

Managing difficult situations on the telephone ...Course Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session  more...

Managing Effective Meetings ...Course Objectives: Managing Effective Meetings trains delegates in how to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in meetings, as well as practicing and developing techniques for fostering creative thinking and dealing with conflict, difficult people and issues during the  more...

Presentation Skills ...Course Objectives: This Presentation Skills training course is designed to help delegates prepare effective, interesting and memorable presentations using a range of different techniques. By the end of this course delegates will understand how to assess and choose the right presentation techniques and tools for the occasion; channel nervous energy positively; develop excellent oratory  more...

Reception and Telephony Skills ...Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: -  more...

Stress Management ...Course Objectives: The aim of this course is to enable delegates to examine the causes of stress and ita ™s impact on their own productivity, and to consider a range of techniques for helping themselves manage their own stress positively. Contents: By the end of this course, each delegate will be able to: Assess their own stress levels and identify the common causes in the  more...

The art of effective communication ...Course Objectives: Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations  more...

The Proficient Supervisor and Manager ...Course Objectives: When professionals are given new leadership responsibility, their success depends on how quickly they adapt people-management skills to complement their expert knowledge. These essential skills for new supervisors and managers do not come naturally and this course demonstrates what is required and how it can be learnt. Delegates will develop the confidence to put their  more...

Time Management ...Course Objectives: Our popular Time Management programme for Supervisors and Managers is a fast-paced, challenging one-day course designed to help you maintain a firm grip on your schedule. Time Management is not just about goal-setting and writing to-do lists; we provide proven tools and techniques you can put into practice immediately. You will learn how to identify and protect high-value  more...

Training for PAs ...Course Objectives: This one day workshop looks at management from the PA's perspective. The trainer uses a number of lively discussion led examples combined with a variety of exercises and case studies. This programme is an excellent platform to help PAs succeed in their demanding role. Contents: There are a variety of modules that are included within this programme, including;  more...

ISO 14001 - Environmental Management Systems Auditor - IEMA Accredited Course ...Course Objectives: This THREE-DAY course approved by the UK Institute of Environmental Management and Assessment (IEMA) is a recognised qualification for environmental management systems (EMS) auditors demonstrating competence in internal EMS auditing. This course is suitable for you if you are, or will be, responsible for conducting environmental management system audits against the ISO  more...

ISO 90012008 - Internal Quality Auditor Training ...Course Objectives: In order that a quality management system can fulfil its potential it is essential that it is regularly monitored. This is an intensive two-day course which demonstrates an efficient and productive approach to conducting their ISO 9001 internal audit. Auditing techniques will be used which are compatible with both ISO 9001 and ISO 19011 and delegates will benefit from  more...

ISO 90012008 - IRCA Registered Lead Auditor ...Course Objectives: This FIVE-DAY course provides an understanding and knowledge of auditing quality management systems to third party standards. The objective of an audit is not fault finding, but to identify opportunities for improvement. You learn to build on the skills of how to plan, structure and conduct an effective audit and to evaluate and communicate the findings. The course is  more...

OHSAS Lead Auditor Training Course ...Course Objectives: This FIVE-DAY course provides an understanding and knowledge of auditing health and safety management systems to third party standards. You learn to build on the skills of how to plan, structure and conduct an effective audit and to evaluate and communicate the findings. The course is designed to follow the stages in a live audit, including simulated audit interviews and  more...

IOSH Managing Safely ...Course Objectives: This course ensures that safety requirements are appreciated by people employed as line managers and enables them to review their own departmental systems for safety, introducing new controls or implementing changes as appropriate to make the department work more safely. Contents: On successful completion of the course delegates should be able to: Explain "working  more...

NEBOSH National General Certificate ...Course Objectives: NEBOSH (The National Examination Board in Occupational Safety and Health) was formed in 1979 as an independent examining board and awarding body with charitable status. NEBOSH offer a comprehensive range of globally-recognised, vocationally-related qualifications designed to meet the health, safety, environmental and risk management needs of all places of work in both the  more...

Asbestos Management ...Course Objectives: There are more than 3, 000 deaths each year in the UK from asbestos related diseases and this number is expected to continue to rise. Thousands of tonnes of asbestos products were used in building construction in the past and much of it is still in place. Carpenters, electricians, plumbers and others doing maintenance or refurbishment works may be at risk where asbestos  more...

Accident Reporting and Investigation ...Course Objectives: Until the causes of workplace accidents and ill health are understood and managed, improvements will not be made in the protection of employees from work activity hazards. Employers already have a duty to investigate and report a number of such matters and that duty is being extended to cover all workplace accidents, occurrences of work related ill health etc. Contents:  more...

Effective Project Management ...Course Objectives: This highly practical programme delivers all the essential skills, tools and techniques required to support you in your project management role. The course concentrates on practical, easy to understand and control techniques that can be directly and immediately applied in your workplace. The fundamental principles of successful project management are covered in depth;  more...

Introduction to Project Management Principles ...Course Objectives: This one day practical programme provides a comprehensive introduction to the principles of Project Management. By the end of this course delegates will understand how to plan and schedule small and medium-sized projects. This short course includes practical exercises designed to demonstrate how you can identify which jobs are most important, and which deadlines are most  more...

ISO 90012008 - An Introduction to the Standard ...Course Objectives: With the move to a process focused management system, managers and those implementing ISO 9001: 2008 need to understand the implications for their business. This one-day course is designed to provide an understanding of the requirements and the impact and benefits a process based system can bring to your organization. Contents: Introduction to and overview of the ISO  more...

ISO 90012008 - Implementing a Quality Management System ...Course Objectives: This two-day programme provides a thorough understanding of the ISO 9001: 2008 standard including it's inherent value and limitations and also how it may be interpreted and effectively applied withing your organisation. Contents: Background and essential content of the ISO 9000 series of standards The 'value' of a Quality Management System Planning the implementation  more...

Construction Design and Management Regulations 2007 ...Course Objectives: The Construction (Design and Management) Regulations 2007 [CDM 2007] came into force April 1, 2007, replacing both the CDM Regulations 1994 and also the Construction (Health, Safety and Welfare) Regulations 1996. Key aims of CDM 2007 are to integrate health and safety throughout the design and management of a construction project and to discourage the unnecessary  more...

COSHH Awareness ...Course Objectives: The Control Of Substances Hazardous to Health (COSHH) regulations place duties on employers to manage and control the use or production of substances in the workplace to protect employees and others from harmful effects. This half-day seminar style workshop looks at practical ways to address the issues and conduct suitable and substantive assessments of the levels of risk  more...

Fire Risk Assessment - The Fire Scotland Act 2005 ...Course Objectives: Under the new fire regulations, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. Well trained and competent staff are the best defence against the threat of fire and the most effective way of managing  more...

Fire Safety Risk Assessment - The Fire Safety Northern Ireland Regulations 2006 ...Course Objectives: Under The Fire Safety (Northern Ireland) Regulations 2006, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. The aim is to simplify, rationalise and consolidate existing fire safety legislation. It will  more...

Fire Safety Risk Assessment - The Regulatory Reform Fire Safety Order 2005 ...Course Objectives: Under The Regulatory Reform (Fire Safety) Order 2005, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. The aim is to simplify, rationalise and consolidate existing fire safety legislation. It will provide  more...

IOSH - Directing Safely ...Course Objectives: The purpose of this programme is to ensure that top level decision-makers develop an appreciation of the moral, financial and legal issues relating to workplace health and safety throughout the management process. Module 1: Aims and Objectives Overview and introduction to the programme Module 2: Health & Safety management good business sense Examining the reasons for  more...

Managing Contractors ...Course Objectives: It is a common misconception that when contractors work at your site, you have no management control over their activities. This is not the case. Health & safety law requires the client organisation to have some responsibility for contractor's activities. Should an accident ever occur at your premises involving a contractor, then questions will be asked of you, the  more...

Managing Safety ...Course Objectives: This is a comprehensive one day introduction on effectively managing health and safety in the workplace. For managers and supervisors, health and safety needs to be managed as much as any other organisational discipline. Many organisations do not have the benefit of a professional health and safety advisor and must rely on line managers and supervisors to fill that role.  more...

Manual Handling ...Course Objectives: A third of all injuries in the workplace are the result of lifting or handling heavy or awkward loads. Injuries vary from mild aches and pains, to permanent disability and compensation. This is a hazard common to every workplace, whether an office, warehouse, factory or construction site. The Manual Handling Operations Regulations place responsibilities on employers to  more...

Office Safety ...Course Objectives: The office is generally regarded as a safe environment but each year, many thousands of office workers are injured and fatalities are not unknown. Recent times have seen a dramatic increase in the incidence of a sick building syndromea , work related upper limb disorders, stress, staff security issues and so on, with all the associated human and financial costs.  more...

Practical Risk Assessment ...Course Objectives: Employers are required by legislation to make a 'suitable and sufficient' assessment of the risks in the workplace to which employees and others may be exposed. Risk assessment is essential to good management of workplace health & safety for all industry sectors and commerce Contents: a Legislation overview a Workplace hazards and sources of danger a What risks  more...

The Role of the Fire Marshal ...Course Objectives: Fire & Rescue Service guidance stresses the importance of good fire prevention and protection management and the prompt and orderly evacuation of premises in the event of an alarm situation. This course demonstrates the key actions staff should follow on discovery of a fire or in raising an alarm and how this is crucial to ensure effective fire safety in the workplace.  more...

Working at Height Regulations ...Course Objectives: This half-day programme provides delegates with advice and guidance regarding the selection, use, and maintenance of specific plant or equipment used in activities involving work at height. Contents: Legislation overview The Health and Safety at Work etc Act 1974 The Management of Health & Safety at Work Regulations 1999 The Provision and Use of Work Equipment  more...

Working with Display Screen Equipment DSE ...Course Objectives: The use of Display Screen Equipment is widespread throughout almost every industry sector. Large numbers of employees use DSE as a significant part of their job. The Display Screen Equipment (DSE) Regulations require employers to assess workstations to minimise risks of occupational ill-health. This half-day course is designed to enable employers to conduct suitable DSE  more...

Ethical Selling Techniques ...Course Objectives: Ethical Selling Techniques is an excellent one-day, hands-on workshop that introduces new sales people to the concept of effective selling, including identifying the needs of the customer and demonstrating to them the value of your product or service in meeting their need. We concentrate on the fundamentals of salesmanship whilst going well beyond traditional sales  more...

Managing the Salesforce ...Course Objectives: Sound motivation and communication skills are essential to good sales management practice. Both these skills are interwoven throughout this highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have  more...

Outbound Telephone Sales ...Course Objectives: The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better  more...

Absence Management ...Course Objectives: This is a highly effective one day workshop designed to assist delegates with managing the costly problem of workplace absenteeism. As a result of attending this workshop, delegates will gain a practical understanding of: How to measure poor attendance Calculating the costs of poor attendance Introducing and implementing 'Return to work' interviews Developing  more...

Dealing with bullying and harassment in the workplace ...Course Objectives: The purpose of this course is to increase the awareness and knowledge of managers and team leaders on the topic of workplace bullying and harassment. The course is intended to ensure that the programme will help those accountable for managing and supervising others gain the confidence to challenge unacceptable employee behaviour. Delegates will learn how to establish and  more...

Interviewing successfully for recruitment ...Course Objectives: In today's ultra competitive market, the value of recognising the best candidate for the job cannot be over-estimated. Successful recruitment presents an ongoing challenge and attracting and selecting the right candidate is fundamental to future success. The cost of making the wrong choice in recruitment is both expensive and hugely time-consuming. Our Interviewing  more...

Managing the Discipline Grievance Process ...Course Objectives: Industrial tribunals are costly, time consuming and debilitating for both the organisation and the individual. This course uses examples to demonstrate to delegates when the process should be instigated and the appropriate methods to employ to effectively manage the Discipline & Grievance process to try and avoid the final course of action - the Industrial Tribunal.  more...

Managing unacceptable employee behaviour ...Course Objectives: The aim of this course is to enable delegates to protect themselves and their organisation from grievance and legal disputes which could damage the reputation, operations and possibly profitability of their business. Contents: By the end of this course each delegate will be able to; Describe the seven types of difficult employees Identify different styles of  more...

Performance Management ...Course Objectives: This programme is designed for people who are responsible for managing others and their performance. Effective performance management of each individual member of the team is critical in today's increasingly competitive environment and the aim of this course is to enable delegates to achieve their business objectives by developing the skills of their staff and improving all  more...

Performance Review Appraisal Skills ...Course Objectives: Performance reviews are one of the most challenging responsibilities that successful managers and leaders face. Used effectively, the review and appraisal process can help the manager qualify and quantify the work their staff can achieve, identify the training and development they require and motivate them to reach the agreed targets. This course demonstrates some of  more...

Preparing an Induction ...Course Objectives: Induction training is absolutely vital for new employees. Good induction training can ensure your new employees are retained and are able to settle in quickly and happily to a productive role. Induction training is as much about training in specific skills as it is about the basics seasoned employees take for granted: what the shifts are; where the notice-board is; what's  more...

Recruitment Interviewing Skills incorporating NI Legislation ...Course Objectives: This interactive one-day training course provides guidance on preparing adequately, interviewing expertly and avoiding the legal pitfalls of an interview. It has been specifically designed for organisations in Northern Ireland to address the unique employment legislation that exists in the country. Contents: Planning the interview Interviewing do's and don'ts  more...

Train the Trainer - ILM Institute of Leadership Management Development Award ...Course Objectives: This three day course is unique to Cosensa and provides delegates with the special ability to effectively train staff. Training must have specific objectives, be well structured and include elements of evaluation for it to be truly effective. Train The Trainer provides delegates with the skills to design, train, assess and track effective training programmes. Delegates will  more...

Training Needs Analysis ...Course Objectives: Training Needs Analysis is designed to help you identify the precise areas where training is required for your organisation's employees. This intensive and interactive one-day programme has the added benefit of ensuring that training and development initiatives are aligned with organisational goals, objectives and culture; creating training solutions that are specific to  more...

The role of the Health and Safety Representative ...Course Objectives: This one day programme will provide delegates with an understanding of the benefits of well run safety committees and properly motivated Safety Representatives. Contents: The Principles of Accident Prevention The current Legal Requirements Consultation & Involving Employees Workplace Hazards and Risks The functions of Employee/ Safety Representatives and Techniques  more...