Online Course Is Conducted eLearning

International Graduate Diploma in Counselling Skills IGDCS Banjara Academy, the Bangalore-based counselling services institution led by Dr Ali Khwaja, is offering a completely online course, the International Graduate Diploma in Counselling Skills (IGDCS) course. The IGDCS empowers individuals from any part of the world to learn the practical skills of human dynamics and counseling and qualifies them to be a Certified, Professional Counsellor. Anyone  more...

CPR First Aid AED for Child Care Providers Minutes-Matter Facilitates this AHA course Intended Audience: * Child Care Center Staff Fullfils Requirements for: * CPR * First Aid * AED Training Certification Period * 2 Years Certification Received * CPR, First Aid, AED Adult and Child * ODJFS In Service Training Credit Why should you take this course? * Saves time and money!  more...

Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will  more...

Customer Satisfaction Analysis and Implementation What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are  more...

The Life Cycle of an IT Project Did you know that your information technology (IT) project becomes more vulnerable as it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement  more...

Measurement Systems The Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and  more...

Water Quality Complaint Investigation Effective resolution of water quality complaints is an important element of the service that a utility provides to its customers. When customers call in they are looking for answers and for help. At any given time problems can arise from treatment plant or distribution system problems. Customer installed a point of usea devices can also be the root cause of water quality complaints. Until  more...

Introduction to MIL-STD-461 CS Measurements This is the third in a four course series on MIL-STD-461 measurements. This particular course is on the topic of conducted susceptibility (CS) measuremets  more...

Introduction to MIL-STD-461 CE Measurements This is the first in a four course series that cover MIL-STD-461 EMI/ EMC measurements. This particular course covers conducted emissions (CE) testing.  more...

Design of Experiments DOE Design of experiments (DOE) is a systematic, rigorous approach to engineering problem-solving that applies principles and techniques at the data collection stage so as to ensure the generation of valid, defensible, and supportable engineering conclusions. In addition, all of this is carried out under the constraint of a minimal expenditure of engineering runs, time, and money. Design of  more...