Instructor Led Course Outline Training in United States

Saturday Voice Over Workshop Class Burbank CA FUNDAMENTALS OF COMMERCIAL VOICE OVER WORKSHOP CLASSES Take the first step in making your voice over career a reality. Class Time: SATURDAY MORNINGS 10: 00AM until 12: 30PM and meets weekly for six weeks. Call or visit our website for start dates. You'll study with William Williams, voice talent, director and Los Angeles voice over instructor for 15 years. Learn the SKILLS required  more...

Thursday Voice Over Workshop Class Burbank CA FUNDAMENTALS OF COMMERCIAL VOICE OVER WORKSHOP CLASSES Take the first step in making your voice over career a reality. Class Time: THURSDAY EVENINGS 7: 00PM until 9: 30PM and meets weekly for six weeks. Call or visit our website for start dates. You'll study with William Williams, voice talent, director and Los Angeles voice over instructor for 15 years. Learn the SKILLS required to  more...

Emergency First Aid at Work HSE Accredited ...his level of training will meet their legal obligations. Course Outline: Learners will cover the following during the course: : Legal requirements and responsibilities of the First Aider : Safety at the scene of accidents : Resuscitation - Adult : Unconscious casualty management : Recovery position : Shock : Control of bleeding : Burns : Choking : Recognition of common major and  more...

Motivational Interviewing Training Theory and Skill Building ...ail registration form below and fee as per instructions. COURSE OUTLINE: Theory, Practice and Skill Building in the Miller/ Rollnick Model of Motivational Interviewing will be the focus of this three-day seminar. Includes New topics. Motivational Interviewing provides effective strategies and skills for working with many forms of behavior change including: mental health, substance abuse,  more...

Fearless Presentations ® ...ile practicing, stretching, and engraining new skills. Course Outline a Day 1 a 10 Ways to Eliminate Presentation Fear a Powerful Introductions a Quantify your Experience using Examples a The Secret to Persuading your Audience a People Skills a Impromptu Speaking made Easy Course Outline a Day 2 a How to Design complex Presentations in 15 Minutes (or less) a  more...

Overhead Crane Operator Training ...s for this program are available in English and Spanish. Course Outline: Causes of overhead crane accidents and prevention Overhead Crane hazards Introduction to OSHA / ANSI Code of Ethics for Overhead Crane Operators Types of Cranes Types of Hoists CMAA Crane Duty Classifications HMI Hoist Duty Classifications Crane design Power Systems  more...

Rigging Gear Inspector Training ... with your rigging or at our facility using our rigging. Course outline: Types of inspections Introduction to Regulatory Obligations Wire rope and slings End Fittings Synthetic slings Rigging Hooks and Hardware Metal Mesh Slings Chain slings Below the hook lifting devices Hoists used with rigging and Adjustable Slings Record keeping and  more...

SAP Sales Distribution (SD) This course builds on the knowledge SAP Sales and Distribution module. It is intended to provide course participants with a greater understanding of all SD processes, their customizing and implementing solutions. Classes are tailored for giving you the business and functional knowledge for SAP Sales and Distribution module and its integration with MM and FI modules. At the same time, the course  more...

SAP Material Management ( MM) This course builds on the knowledge SAP Material Management module. It is intended to provide course participants with a greater understanding of all MM processes, their customizing and implementing solutions. Classes are tailored for giving you the business and functional knowledge for SAP Material Management module. At the same time, the course outline is designed to prepare you for  more...

Matlab Training Matlab Course Outline 1. Matlab Basics 2. Plotting 3. Creating and manipulating figures 4. Functions and Scripts Lesson 5. Lesson on Data Importing and Exporting 6. Curve Fitting and Interpolation 7. Frequency-domain Analysis in Matlab 8. Simulating differential equations 9. Advanced Visualization Tools  more...

Customer Service Customer Service Training By The Koenig Group tom@koeniggroup. net Customer service is the single most important factor in any business. Either face to face with a customer or over the telephone, good customer service is absolutely crucial to a company's success. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this training program  more...

Cross Cultural Communication Skills ...g checklists to enhance your performance back on the job Course outline Building a Foundation a Adopting simple, concise and direct language a Recognizing perceptual filters that hinder communication a Identifying basic communication principles a Applying a communication process model Setting Clear Goals for Your Communication Determining outcomes and results a Soliciting  more...

Maintaining a Microsoft SQL Server 2005 Database ..., Implementing a Microsoft SQL Server Database.   Course Outline Module 1: Installing and Configuring SQL Server 2005 This module explains how to plan for and install SQL Server 2005, how to manage a SQL Server 2005 installation, and how to use the SQL Server 2005 administrative tools. Lessons Preparing to install SQL Server.   Installing SQL Server.   Managing  more...

Troubleshooting and Optimizing Database Servers Using Microsoft SQL Server 2005 ...a Microsoft SQL Server 2005 Database.     Course Outline Unit 1: Building a Monitoring Solution for SQL Server Performance Issues This unit provides an opportunity for the student to build a monitoring solution that will help to identify SQL Server performance issues. Students will design a baseline performance monitoring solution. Lessons Narrowing Down a Performance  more...

Consultative Selling ...practise sessions or other direct application exercises. Course Outline Module 1; Consultative Selling Introductions Course Objectives Participant Expectations Learning Contract Course Benefits Company Sales philosophy Product pushing versus need based selling Customer needs and types Module 2: Listening and probing for customer needs Listening for facts and feelings Open and  more...

Customer Service Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those  more...

Winning Negotiations .... To use tactics and defend yourself from dirty tricks. Course outline 1. Understanding the big picture why and how people (we) negotiate. We will start with a game that will show the reasoning and different behaviors we find in the market . We will define negotiations and will learn about our own personal hidden agenda in negotiations, then we will move into presenting the main  more...

Linux System Administration ...PI has certified our courseware for Level One. Detailed Course Outline Section 1 Linux Installation Pre-Installation Considerations Hardware Compatibility Multi-OS Booting Partition Considerations Partition Planning Filesystem Considerations Journaled Filesystems Installation Choices CD-ROM Installation Network Installation Local Hard Drive Installation FC Personal Desktop Class FC  more...

Implementing a Microsoft SQL Server 2005 Database ...g Queries Using Microsoft SQL Server 2005 Transact-SQL.   Course Outline Module 1: Creating Databases and Database Files This module explains how to create databases, filegroups, schemas, and database snapshots. Lessons Creating Databases.   Creating Filegroups.   Creating Schemas.   Creating Database Snapshots.   Lab 1: Creating a Database Creating a Database.    more...

Designing the Data Tier for Microsoft SQL Server 2005 ...80, Maintaining a Microsoft SQL Server 2005 Database.   Course Outline Session 1: Choosing Data Access Technologies and an Object Model This session explains how to choose data access technologies and an object model to support an organization's business needs. Sections Introduction to Data Access Technologies   Choosing Technologies for Accessing Data   Building a Data Access  more...

Designing Microsoft SQL Server 2005 Server-Side Solutions ...0, Maintaining a Microsoft SQL Server 2005 Database.   Course Outline Module 1: Selecting SQL Server Services to Support Business Needs This module explains how to translate business requirements into SQL Server services and present this solution to non-technical business users. Lessons Evaluating When to Use the New SQL Server Services   Evaluating the Use of Database Engine  more...

Administative Assistant Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Stress Management Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Critical Thinking and Creativity Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Change Management Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Sales Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Train the Trainer Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Presentation Skills Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Technical Presentation Skills Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Facilitation Skills Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Help Desk Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Receptionist and Front Desk Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Dress for Success Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Interviewing Skills Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Coaching Skills Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Email Etiquette and Business Writing Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Business Etiquette Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Basic Business Etiquette Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

New-Hire Businesss Etiquette ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Communication Skills Course ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Cross-Cultural Communication Skills Course ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Executive Cross-Cultural Communication Skills Course ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those services,  more...

Cisco Voice Over IP (CVOICE) Prerequisites: To fully comprehend the concepts and technologies taught in this course, a working knowledge of LANs, WANs, and IP switching and routing is essential. Basic internetworking skills taught in the Interconnecting Cisco Network Devices training course, or equivalent knowledge, is considered the minimum knowledge needed for this course.  Although this is a packetized voice course,  more...

Citrix Presentation Server 4.0: Administration ...or? (CCEA) for Citrix Access Suite 4.0 certifications. Course Outline Introducing and Installing Citrix Presentation Server Introducing Citrix Presentation Server Presentation Server Features Presentation Server Components, Services and Protocol Identifying Hardware and Software Requirements Choosing a Data Store Database Data Store Overview Data Store Access Modes  more...

Updating Your Database Administration Skills to Microsoft SQL Server 2005 ... workbook and other necessary materials for this class. Course Outline Module 1: Overview of SQL Server 2005 Architecture This module introduces students to the various components and services that comprise SQL Server. Database administrators are often required to manage multiple aspects of the database server ? not just the relational database engine, so an awareness of the components  more...

Updating Your Database Development Skills to Microsoft SQL Server 2005 ...workbook and other necessary materials for this class. Course Outline Module 1: SQL Server 2005 Overview The information in this module introduces the main new features and enhancements in SQL Server 2005 and describes the new development tools. Lessons ? SQL Server 2005 Components and Architecture   ? SQL Server Developer Tools   ? SQL Server 2005 Security Implementation   Lab 1:  more...

PRINCE2 Foundation ...nd management products and how they all work together Course outline PRINCE2 Overview Structured Project Management PRINCE2 Projects The Main Elements of PRINCE2 Starting a PRINCE2 Project Triggering a New Project Organizing the Project Management Team Validating the Project Agreeing to Move Forward Planning a PRINCE2 Project Confirming Quality  more...

Introduction to Programming ...workbook and other necessary materials for this class. Course Outline Module 1: Introduction to Computer Programs This module introduces the software development process and fundamentals of computer software. Students will learn how computer programs execute, and the types of programs that developers are generally asked to build. They will also learn about different programming  more...

Linux Fundamentals ... has certified our courseware for Level One . DETAILED COURSE OUTLINE Section 1 - What is Linux? UNIX Origins, Design Principles and Timeline FSF, GNU, and GPL - General Public License The Linux Kernel and Linux Features Popular uses of Linux What is a Distribution? Components of Distributions SLS, Slackware, Mandriva, and Debian Red Hat Linux Products SUSE Linux Products Architecture  more...

Linux Networking Services ...tion. LPI has certified our courseware for Level One . COURSE OUTLINE Section 1 DNS Concepts Naming Services The Domain Name Space Delegation and Zones Server Roles Resolving Names and Resolving IP Addresses BIND Administration rndc key configuration Configuring the Resolver and Testing Resolution Lab 1 - Configure BIND Install the BIND name server on the system and configure it  more...

Managing and Maintaining a Microsoft Windows Server 2003 Environment ...ntaining a Microsoft Windows Server 2003 Environment   Course Outline Part 1: Managing a Microsoft Windows Server 2003 Environment Module 1: Introduction to Administering Accounts and Resources This module explains how to administer accounts and resources on computers running Microsoft Windows Server 2003 software in a networked environment. Lessons Multimedia: Introduction to  more...

Interconnecting Cisco Network Devices ICND ...rame Relay  Configure DDR between two routers with BRI Course Outline Module 1: Configuring Catalyst Switch Operations  Introducing Basic Layer 2 Switching and Bridging Functions  Identifying Problems That Occur in Redundant Switched Topologies  Introducing Spanning Tree Protocol  Configuring a Catalyst Switch  Lab: Initial Router and Switch Configuration  Lab: Analyzing the MAT  more...

Introduction to Cisco Networking Technologies INTRO ...nfigure Cisco IOS devices  Manage devices on a network   Course Outline  Module 1: Building a Simple Serial Network  Exploring the Functions of Networking  Using a PC on a Network  Understanding the OSI Model Module 2: Building a Simple Ethernet Network  Defining a LAN  Understanding How an Ethernet LAN Works  Connecting to an Ethernet LAN Module 3: Expanding the Network  more...

Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure ...workbook and other necessary materials for this class. Course Outline Module 1: Introducing Windows Server 2003 Network Infrastructure Planning, Tools, and Documentation This module explains the process of planning a network, and the tools and documentation you need to do so. Lessons Introducing the Network Design   Planning a Windows Server 2003 Network Infrastructure Project    more...

Planning Implementing and Maintaining Microsoft Windows Server 2003 Active Directory Infrastructure ...workbook and other necessary materials for this class. Course Outline Module 1: Introduction to Active Directory Infrastructure This module introduces students to the Active Directory infrastructure, its logical and physical structure, and its function as a directory service. The module also introduces the command-line tools and snap-ins that you can use to examine the components of  more...

Supporting Users Running Applications on a Microsoft Windows XP Operating System ...workbook and other necessary materials for this class. Course Outline Module 1: Introduction to Supporting Users Running Applications on Windows XP After completing this module, students will be able to explain how to use troubleshooting guidelines and tools to support users running applications on Windows desktops. Lessons Overview of Desktop Application Support   The Windows  more...

Supporting Users Running the Microsoft Windows XP Operating System ...workbook and other necessary materials for this class. Course Outline Module 1: Introduction to the Desktop Support Technical Role and Environment This module introduces the role of the Desktop Support Technician (DST) and the role of the DST within the Microsoft Operations Framework (MOF). Lessons Examining the Desktop Support Technician Role   The Windows Desktop Support  more...

Cisco Certified Network Associate CCNA Boot Camp ...h can help you meet this requirement. Please refer to the course outline for CNA101 for a full list of prerequisites. What you will achieve  Enhanced knowledge of the TCP/IP protocol stack and IP subnetting  Cisco IOS command-line skills on a variety of Cisco routers and switches  Experience selecting and configuring routing protocols  Knowledge of how to control network traffic flow  more...

Designing Security for Microsoft Networks ...workbook and other necessary materials for this class. Course Outline Module 1: Introduction to Designing Security This module describes the basic framework for designing network security and introduces key concepts used throughout the course. It also introduces an ongoing case study that is utilized in the labs. Lessons Introduction to Designing Security for Microsoft Networks    more...

Implementing a Microsoft Windows Server 2003 Network Infrastructure Network Hosts ...workbook and other necessary materials for this class. Course Outline Module 1: Reviewing the Suite of TCP/IP Protocols This module reviews the suite of TCP/IP protocols. By understanding the function of each of the protocols and how the protocols relate to each other, you have the context for understanding network administration tasks and network troubleshooting. Lessons Overview  more...

Implementing and Administering Security in a Microsoft Windows Server 2003 Network ...tware is provided in the student kit: Student CD   Course Outline Module 1: Planning and Configuring an Authentication and Authorization Strategy This module explains how to evaluate the infrastructure of your organization and create and document an authorization and authentication plan that allows the appropriate level of access to various security principals. It also describes  more...

Implementing and Managing Microsoft Exchange Server 2003 ...workbook and other necessary materials for this class. Course Outline Module 1: Installing and Upgrading to Exchange Server 2003 A requirement of a messaging administrator may be to install Exchange Server 2003 on newly acquired hardware. Because of this requirement, it is necessary for the administrator to know how to perform a clean installation of Exchange Server 2003. The  more...

Implementing Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure ...workbook and other necessary materials for this class. Course Outline Module 1: Allocating IP Addressing by Using Dynamic Host Configuration Protocol (DHCP) This module provides you with the knowledge and skills to allocate IP addressing in a network environment. Lessons Multimedia: The Role of DHCP in the Network Infrastructure   Adding and Authorizing a DHCP Server Service    more...

Installing Administering and Configuring Microsoft Windows XP Professional ... and Administering Microsoft Windows XP Professional   Course Outline Module 1: Installing Windows XP Professional In this module, students will learn how to prepare for and install Windows XP Professional. Lessons Manually Installing Windows XP Professional   Automating a Windows XP Professional Installation   Using an Image to Install Windows XP Professional   Transferring  more...

Managing Microsoft Systems Management Server 2003 ...workbook and other necessary materials for this class. Course Outline Module 1: Overview of Systems Management Server 2003 Microsoft Systems Management Server (SMS) 2003 provides powerful desktop administration tools for managing hardware inventory, software inventory, software distribution, and remote client troubleshooting. As an SMS administrator, you will need to know how to  more...

Administering a Microsoft SQL Server 2000 Database ...iliarity with the role of the database administrator.   Course Outline Module 1: SQL Server Overview The following topics are covered in this module: What Is SQL Server   SQL Server Integration   SQL Server Databases   SQL Server Security   Working with SQL Server   The following lab is covered in this module: SQL Server Overview   At the end of this module, you will  more...

New Supervisor Training ...our, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. UNAVAILABLE SERVICES: Online Training and Public Classes for Which Individuals May Register. If you need either of those  more...

Introduction to Bluetooth This course is designed for new comers to the Bluetooth Technology and or students who need clarification of the ever changing Bluetooth Technology & Terms. Course Outline General Information Technical Overview Bluetooth Networking Fundamentals Host Controller Interface (HCI) Protocols and Profiles Devices, Roles & Responsibilities What is the Bluetooth SIG?  more...