From Serebra Learning Corporation
Microsoft Windows 95 Fundamentals 
...s the first of a series of multimedia self-paced learning courses in
Windows 95 and related
Microsoft application products. You will learn to use key functions of Microsoft s Windows 95 operating system. The instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the
more...
Microsoft Excel 2000 Basic 
This highly interactive
CBT contains five units that cover basic
Excel skills. Through step-by-step instruction within a realistic simulation of
Microsoft Excel 2000, students learn how to build, edit, and format worksheets, and how to work with charts, formulas, and functions. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet
more...
Microsoft Access 2000 Basic 
This highly interactive
CBT contains five units that cover basic
Access skills. Through step-by-step instruction within a realistic simulation of
Microsoft Access 2000, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics
more...
Microsoft Excel 97 Basic 
This highly interactive
CBT contains five units that cover basic
Excel skills. Through step-by-step instruction within a realistic simulation of
Microsoft Excel 97, students learn how to build, edit, format, and manage worksheet and charts. Performance-based
Pre- and post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and
more...
Microsoft Access 97 Basic 
This highly interactive
CBT contains five units that cover basic
Access skills. Through step-by-step instruction within a realistic simulation of
Microsoft Access 97, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. This course is designed to help individuals who want to achieve basic proficiency in MS Access 97. Individuals who
more...
Project Management Professional Time Management II 


...t
Management:
Time Management II, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to determine the appropriate project activities to crash, determine the appropriate project activities to fast track and identify the implications of resource leveling. The Prime-Project Management Professional curriculum introduces advanced level project
more...
Closing Executive-level Sales Simulation 
You are a regional account executive with
DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and
more...
Sales Seller Behaviors 


...elling
Process:
Seller Behaviors, is the first of sixteen courses in this curriculum. After the completion of this course you will be able to identify the basic criteria for success in sales and identify the seven seller behaviors in buyer-focused selling. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line
more...
Sales Buyer Behaviors 


...lling
Process:
Buyers Behaviors, is the second of sixteen courses in this curriculum. After the completion of this course you will be able to identify the criteria that influence buying decisions and identify the seven typical buyer behaviors in a sales interaction. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize
more...
Sales Buyer-Focused Selling 


...g
Process:
Buyer-Focused Selling, is the third of sixteen courses in this curriculum. After the completion of this course you will be able to respond effectively to buyers at each stage of a sales interaction and identify categories of buyer needs. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results.
more...
Sales The Selling Cycle 


...ling
Process:
The Selling Cycle, is the fourth of sixteen courses in this curriculum. After the completion of this course you will be able to list the steps in the selling cycle, match the steps in the selling cycle to the buyer-focused selling model, calculate the key ratios in the selling cycle, and analyze the key ratios in the selling cycle. The
PrimeSales curriculum engages sales
more...
Sales Telephone Communications 


...anaging:
Telephone Communication, is the fifth of sixteen courses in this curriculum. After the completion of this course you will be able to identify barriers to communication, identify techniques to overcome the limitations to communicating by telephone and implement guidelines for good telephone communication. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of
more...
Sales Communication Skills 


...&
Managing:
Communication Skills, is the sixth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing and list the criteria for identifying the decision-maker in an organization. The
PrimeSales curriculum engages sales
more...
Sales Written Communications 


...anaging:
Written Communication, is the seventh of sixteen courses in this curriculum. Writing a good sales proposal helps to convince the buyer of the
Seller's merits and of the benefits of buying from him or her. Written
Communications highlights the reasons for and benefits of writing a sales proposal. sellers become familiar with the twelve components that constitute a good proposal, as
more...
Sales Managing a Territory 


... Managing:
Managing a
Territory, is the eighth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the customer information you need to record, list the steps in drawing up a calling cycle, and sequence the steps involved in routing and scheduling calls. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques
more...
Sales Gathering Information 


... the
Sale:
Gathering Information, is the ninth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing, and list the criteria for identifying the decision-maker in an organization. The
PrimeSales curriculum engages sales
more...
Sales Planning a Sales Call 


... the
Sale:
Planning a
Sales Call, is the tenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in planning a sales call and identify the essential elements of a sales objective. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results
more...
Sales The Sales Call 


...ting the
Sale:
The Sales Call, is the eleventh of sixteen courses in this curriculum. After the completion of this course you will be able to identify the guidelines for opening a sales call, list the steps in making an opening statement, and identify opening statement variations according to the type of call. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of
more...
Sales Probing and Questioning 


... Sale:
Probing and
Questioning, is the twelfth of sixteen courses in this curriculum. After the completion of this course you will be able to distinguish between open and closed questions, and develop buyer needs using the four question types. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and
more...
Sales Presenting Solutions 


... Sale:
Presenting Solutions, is the thirteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the differences between features, advantages and benefits, and present a solution to a buyer. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New
more...
Sales Closing the Sale 


... the
Sale:
Closing the Sale, is the fourteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the buying signals that tell you when to close the sale and close a sale using a three-stage approach. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line
more...
Sales Buyer Reactions 


...ng the
Sale:
Buyer Reactions, is the fifteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in supporting a favorable reaction, identify guidelines for dealing with low reactors, list the steps in handling objections, and manage objections using a five-step approach. The
PrimeSales curriculum engages sales
more...
Sales Concluding a Call 


... the
Sale:
Concluding a
Call, is the sixteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the guidelines for concluding a call, and conclude a call using the six steps . The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and experienced
more...
Field Sales Skills Simulation 
You are a salesperson for a wholesale supplier of natural herbs and remedies called
Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product,
Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills.
more...
Inside Sales Skills Simulation 
You are an inside sales representative for
Muscle-Bound Fitness, a franchise of fitness facilities with a unique corporate wellness offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as
TV-22, is a perfect candidate for
Muscle-Bound's corporate wellness program, and your job is to convince them of such by
more...
Sales Negotiations Negotiation Execution 
In
Sales Negotiations ? Negotiation
Execution, you will learn about the negotiation process, the key players in a negotiation, and ways to maintain control of the negotiation. Additionally, this course covers guidelines for dealing with difficult people and strategies for dealing with less-than-ideal scenarios and outcomes. After completing this course, you will be prepared to negotiate
more...
Customer Service Agent Skills Simulation 
Kenworth
Domestic Appliances (
KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist
more...
Measuring Customer Satisfaction Simulation 
Stratoscape
Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and
Stratoscape is starting to feel the bite of an up-and-coming company,
Tempest's
Core. It's game time
more...
Consulting with the External Client Simulation 
Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this
more...
Call Center Telephone Sales 
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
more...
Customer Support Specialist Simulation 
You are a call center representative for
BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed
Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry,
more...
Project Management Overview 


Project
Management: Overview, the first of eight courses in this curriculum. After the completion of this course you will be able to put the five principal processes of project management into practice. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and scope. Professionals who need to
more...
Project Management Initiating a Project 


... Management:
Initiating a
Project, is the second of eight courses in this curriculum. After the completion of this course you will be able to identify the five steps involved in initiating a project, define the stakeholders in a project, and identify the six components of a project charter. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up,
more...
Project Management Planning a Project Scope 


...Management:
Planning Project Scope, is the third of eight courses in this curriculum. After the completion of this course you will be able to identify the components of a project scope statement and create a work breakdown structure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and
more...
Project Management Planning Project Activities 


...ment:
Planning Project Activities, is the fourth of eight courses in this curriculum. After the completion of this course you will be able to define project activities, list the steps in creating a project network diagram and identify the steps in creating a
Gantt chart. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and
more...
Project Management Project Cost 


...Management:
Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the
more...
Project Management Executing a Project 


...ct
Management:
Executing a
Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful
more...
Project Management Controlling a Project 


Project
Management:
Controlling a
Project, is the seventh of eight courses in this curriculum. After the completion of this course you will be able to identify the six steps of variance analysis and identify four responses to change. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and
more...
Project Management Closing a Project 


Project
Management:
Closing a project, is the last of the eight courses in this curriculum. After the completion of this course you will be able to identify the steps in administrative closure and identify the steps in contract closure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and
more...
Project Management Professional Scope Management 


...ect
Management:
Scope Management, is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify sources of scope creep, identify the steps in controlling scope creep and identify the steps in scope verification. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of
more...
Project Management Professional Time Management I 


...ect
Management:
Time Management I, is the third of eleven courses in this curriculum. After the completion of this course you will be able to calculate the critical path, calculate float and identify essential network concepts. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management,
more...
Project Management Professional Cost Management 


...oject
Management:
Cost Management, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to calculate a cost performance index, calculate a schedule performance index and calculate your estimate at completion using three different methods . The Prime-Project Management Professional curriculum introduces advanced level project coordination
more...
Project Management Professional Quality Management 


...ct
Management:
Quality Management, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use
Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional curriculum
more...
Project Management Professional Human Resources Management 


...ment:
Human Resource Management, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to recognize the impact of organizational structures on project management, identify the five key barriers to collaboration and identify appropriate strategies for selecting project personnel. The Prime-Project Management Professional curriculum introduces
more...
Project Management Professional Communications Management 


...ement:
Communications Management, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the six evaluation criteria for a project communication system, identify five situations where exception reporting is required and measure the performance of a project using earned value analysis. The Prime-Project Management Professional
more...
Project Management Professional Risk Management 


...oject
Management:
Risk Management, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the four responses to risk, identify methods of prioritizing risks and calculate the expected monetary value for different decisions. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques
more...
Project Management Professional Procurement Management 
...anagement:
Procurement Management, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the key components of a formal solicitation, compare providers in terms of multiple criteria and identify the key contract types. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques
more...
Expanding Time Develop SMART Goals 
...nding
Time:
Develop SMART Goals, is the fifth of fourteen courses in this curriculum. After the completion of this course you will be able to pinpoint the benefits of time management and identify the guidelines for defining goals. The
Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to
more...
Expanding Time Remove Your Barriers 
...nding
Time:
Break Time Barriers, is the sixth of fourteen courses in this curriculum. After the completion of this course you will be able to identify the steps you should take to avoid procrastination, identify how to minimize interruptions from people at work and identify how to avoid perfectionist tendencies in your work. The
Stress Management curriculum presents easily adopted techniques
more...
Expanding Time Focus on What is Important 
...e:
Focus on
What is
Important, is the seventh of fourteen courses in this curriculum. After the completion of this course you will be able to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The
Stress Management curriculum presents easily adopted techniques
more...
Working Collaboratively Extend Your Influence 
...ively:
Extend Your Influence, is the eleventh of fourteen courses in this curriculum. After the completion of this course you will be able to classify influencing styles, identify guidelines for broadening your range of influence through networking and identify guidelines for resolving an impasse. The
Stress Management curriculum presents easily adopted techniques for today's busy professionals
more...
Telephone Skills for Business Professionals Simulation 
You're the special events coordinator at
Eagle Hotel &
Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all
more...
Communicating Clearly Speak to be Heard 
...icating
Clearly:
Speak to be
Heard, is the second of four courses in this curriculum. After the completion of this course you will be able to define the steps in the communication process, match the situation and recipient to the most appropriate delivery method and environment, and identify ways of delivering a message so that the meaning is understood. The
PrimeCommunication curriculum offers
more...
Presenting Your Ideas Captivate Your Audience 
...our
Ideas:
Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing
more...
Balancing Stress Measuring Stress 
...ancing
Stress:
Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The
Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All
more...
Balancing Stress Stress Relieving Habits 
...Stress:
Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The
Stress Management curriculum presents easily adopted
more...