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Writers At Work A Review for Professionals - Part II Punctuation
    This, the second of four review courses, focuses on punctuation. more...Grammar Brush Up Bundle
Polish your writing skills to perfection with this pro megaton of seven complete courses for only the price of one Continuing Education class! Complete your course of study in 90 days or less. more...Soft Skills Using Applications
This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. more...Better Public Speaking- A Low Stress Approach
The course leads you to use proven methods in becoming a more effective verbal communicator. It is comparable to 3-credit, 8- week courses costing $700. more...How To Master Sales Skills
Course description -- The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as more...How To Master Personal Career
Course description -- Much of one's professional success is a function of personal skills that relate to professional activities, such as interviewing for a new job, balancing work and family, and managing stress. The 10 courses in this bundle develop personal competencies that will support your employees' career aspirations and enhance their effectiveness in their private lives. IMPORTANT NOTE: more...How To Master Staying Positive
Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time more...Comprehensive Paralegal Program
6 Course Paralegal Career Track Trainng Program. See Individual Courses 2802-A,2802-B,2802-C,2802-D,2802-E and 2802-F. This is a industry standard Certificate of Completion program. more...Master Search Engine Optimization Competencies for Web Developer MSEOC
This certification has been designed for individuals who have previously enrolled in any web-based search engine training courses or seek Certification based on your search engine training and experience alone. more...Office 2000 Introduction
This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000, as well as containing a section on time management. Students will learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. more...Excellent English: A Writing Review - Part I, 2, 3 Bundle
Purchase our top 3 English Writing Courses at a bundled discount price. more...Linux Network Administration
Linux Network Administration is the 3rd of three courses required for Linux+ and LPI certification. Security, firewalls, e-mail, web servers and much more is covered in this course. more...Comprehensive SAT Math Test Preparation
Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated. more...Comprehensive ACT Math Test Preparation
Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated. more...Electronic Commerce: Strategies Professional Level
One of the most detailed courses available on the subject. This course covers several strategies related to building the small or full scale e-commerce enabled business enterprise. more...
From Serebra Learning Corporation
Managing People : When to Coach
If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You'll find out how to spot coaching opportunities and decide when coaching more...z/OS for Operators Curriculum
...courses: z/OS Architecture & Concepts Duration 3 - 4 hours Prerequisites Basic understanding of Data Processing concepts Objectives After completing this Course, the student should be able to: - Comprehend the concepts of Virtual Storage - Identify various components of a MVS System - Define Virtual, Central, Expanded and Auxiliary Storage - Understand the Virtual Storage Layout of an Address more...COBOL Curriculum
...courses: COBOL Basics Duration 2 - 3 hours Prerequisites Basic knowledge of Computing Concepts Objectives After completing this Course, the student will be able to: - Name the elements of syntax used in COBOL - Understand the Data Division & Data Types Course Content Module 1 INTRODUCTION TO COBOL Introduction to COBOL Elements of the COBOL Syntax The Identification Division Module 2 DEFINING more...Cisco Building Multilayer Switched Networks Part 4: HSRP and Multicast
The BCMSN curriculum is intended to teach network administrators how to build campus networks using multilayer switching technologies over high speed Ethernet. This course is the fourth of a curriculum of 5 BCMSN courses. This course will cover Hot Standby Routing Protocol (HSRP) and Multicasting. more...Oracle Applications 11i General Ledger: Set Up
...i General Ledger: Set up is the first in a series of five courses covering Oracle Applications 11i General Ledger. The series teaches students how to set up and use Oracle General Ledger (OGL), enter journal entries, develop budgets, manage transactions between multiple companies, and prepare financial reports. The course guides students through the entire general ledger accounting cycle. more...Microsoft Windows 95 Fundamentals
...s the first of a series of multimedia self-paced learning courses in Windows 95 and related Microsoft application products. You will learn to use key functions of Microsoft s Windows 95 operating system. The instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the more...Supporting Microsoft Windows NT 4.0 Core Technologies - Part 1
...ustomize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot Windows NT 4.0 which will enable the learners to successfully take Microsoft s 70-67 more...Supporting Microsoft Windows NT 4.0 Core Technologies - Part 2
...ustomize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot Windows NT 4.0 which will enable the learners to successfully take Microsoft's 70-67 more...Supporting Microsoft Windows NT 4.0 Core Technologies - Part 3
...ustomize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot Windows NT 4.0 which will enable the learners to successfully take Microsoft's 70-67 more...Microsoft Excel 2000 Basic
This highly interactive CBT contains five units that cover basic Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 2000, students learn how to build, edit, and format worksheets, and how to work with charts, formulas, and functions. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet more...Microsoft Access 2000 Basic
This highly interactive CBT contains five units that cover basic Access skills. Through step-by-step instruction within a realistic simulation of Microsoft Access 2000, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics more...Microsoft Excel 97 Basic
This highly interactive CBT contains five units that cover basic Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 97, students learn how to build, edit, format, and manage worksheet and charts. Performance-based Pre- and post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and more...Microsoft Access 97 Basic
This highly interactive CBT contains five units that cover basic Access skills. Through step-by-step instruction within a realistic simulation of Microsoft Access 97, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. This course is designed to help individuals who want to achieve basic proficiency in MS Access 97. Individuals who more...Project Management Professional Time Management II
...t Management: Time Management II, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to determine the appropriate project activities to crash, determine the appropriate project activities to fast track and identify the implications of resource leveling. The Prime-Project Management Professional curriculum introduces advanced level project more...Closing Executive-level Sales Simulation
You are a regional account executive with DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and more...Strategic Account Sales Skills Simulation
You're an architectural renovation sales consultant for The Architectural Services Company (TASC). You sell design and project control services to commercial businesses. After attending a crowded book reading at Bigler's Books, you determine that the store is a potential customer for your company's services. You use a strategic account sales approach to do research on your own and then conduct more...Territorial Account Sales Skills Simulation
You're a salesperson for Soft Hands Shipping Company, a San Francisco, California based firm that specializes in the ground transportation of fragile items. You sell the company s shipping services to all types of organizations. Wine Cellar of California sells wine to restaurants throughout the state, and it becomes one of your target accounts. You will do some preliminary research on this company more...Sales Seller Behaviors
...elling Process: Seller Behaviors, is the first of sixteen courses in this curriculum. After the completion of this course you will be able to identify the basic criteria for success in sales and identify the seven seller behaviors in buyer-focused selling. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...Sales Buyer Behaviors
...lling Process: Buyers Behaviors, is the second of sixteen courses in this curriculum. After the completion of this course you will be able to identify the criteria that influence buying decisions and identify the seven typical buyer behaviors in a sales interaction. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize more...Sales Buyer-Focused Selling
...g Process: Buyer-Focused Selling, is the third of sixteen courses in this curriculum. After the completion of this course you will be able to respond effectively to buyers at each stage of a sales interaction and identify categories of buyer needs. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. more...Sales The Selling Cycle
...ling Process: The Selling Cycle, is the fourth of sixteen courses in this curriculum. After the completion of this course you will be able to list the steps in the selling cycle, match the steps in the selling cycle to the buyer-focused selling model, calculate the key ratios in the selling cycle, and analyze the key ratios in the selling cycle. The PrimeSales curriculum engages sales more...Sales Telephone Communications
...anaging: Telephone Communication, is the fifth of sixteen courses in this curriculum. After the completion of this course you will be able to identify barriers to communication, identify techniques to overcome the limitations to communicating by telephone and implement guidelines for good telephone communication. The PrimeSales curriculum engages sales professionals in a top-down roll-out of more...Sales Communication Skills
...& Managing: Communication Skills, is the sixth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages sales more...Sales Written Communications
...anaging: Written Communication, is the seventh of sixteen courses in this curriculum. Writing a good sales proposal helps to convince the buyer of the Seller's merits and of the benefits of buying from him or her. Written Communications highlights the reasons for and benefits of writing a sales proposal. sellers become familiar with the twelve components that constitute a good proposal, as more...Sales Managing a Territory
... Managing: Managing a Territory, is the eighth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the customer information you need to record, list the steps in drawing up a calling cycle, and sequence the steps involved in routing and scheduling calls. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques more...Sales Gathering Information
... the Sale: Gathering Information, is the ninth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing, and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages sales more...Sales Planning a Sales Call
... the Sale: Planning a Sales Call, is the tenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in planning a sales call and identify the essential elements of a sales objective. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results more...Sales The Sales Call
...ting the Sale: The Sales Call, is the eleventh of sixteen courses in this curriculum. After the completion of this course you will be able to identify the guidelines for opening a sales call, list the steps in making an opening statement, and identify opening statement variations according to the type of call. The PrimeSales curriculum engages sales professionals in a top-down roll-out of more...Sales Probing and Questioning
... Sale: Probing and Questioning, is the twelfth of sixteen courses in this curriculum. After the completion of this course you will be able to distinguish between open and closed questions, and develop buyer needs using the four question types. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and more...Sales Presenting Solutions
... Sale: Presenting Solutions, is the thirteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the differences between features, advantages and benefits, and present a solution to a buyer. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New more...Sales Closing the Sale
... the Sale: Closing the Sale, is the fourteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the buying signals that tell you when to close the sale and close a sale using a three-stage approach. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...Sales Buyer Reactions
...ng the Sale: Buyer Reactions, is the fifteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in supporting a favorable reaction, identify guidelines for dealing with low reactors, list the steps in handling objections, and manage objections using a five-step approach. The PrimeSales curriculum engages sales more...Sales Concluding a Call
... the Sale: Concluding a Call, is the sixteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the guidelines for concluding a call, and conclude a call using the six steps . The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and experienced more...Field Sales Skills Simulation
You are a salesperson for a wholesale supplier of natural herbs and remedies called Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills. more...Inside Sales Skills Simulation
You are an inside sales representative for Muscle-Bound Fitness, a franchise of fitness facilities with a unique corporate wellness offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by more...Sales Forecasting Applying Forecasting Methods
In Sales Forecasting - Applying Forecasting Methods, you will learn how to apply quantitative and qualitative forecasting methods to your accounts. You will learn the fundamentals of time series and regression forecasting methods. You will also learn how to use market research and expert judgement to create forecasts. Finally, you will learn how to integrate, implement, and evaluate forecasting more...Sales Negotiations Negotiation Execution
In Sales Negotiations ? Negotiation Execution, you will learn about the negotiation process, the key players in a negotiation, and ways to maintain control of the negotiation. Additionally, this course covers guidelines for dealing with difficult people and strategies for dealing with less-than-ideal scenarios and outcomes. After completing this course, you will be prepared to negotiate more...Technical Support Agent Skills Simulation
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson more...Customer Service Agent Skills Simulation
Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist more...Measuring Customer Satisfaction Simulation
Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time more...Working Collaboratively Communicate Your Goals
...atively: Communicate Your Goals, is the tenth of fourteen courses in this curriculum. After the completion of this course you will be able to list the guidelines for communicating your needs and identify guidelines on how to give and receive feedback. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common more...Consulting with the External Client Simulation
Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this more...Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time more...Customer Support Specialist Simulation
You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, more...Project Management Essentials Simulation
For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project more...Project Procurement Management Simulation
...ocurement Management" and includes links to the following courses: PROJ0601 and PROJ0602. This simulation is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI . Project more...Project Management Professional Professional Responsibility
This course reflects on the principles of the PMP Code of Professional Conduct. It describes learners' responsibilities in their day-to-day practice of project management in terms of ensuring integrity, acquiring and sharing knowledge, and working with diversity. This course is part of the PrimeProject Management Professional series of courses. more...Project Management Overview
Project Management: Overview, the first of eight courses in this curriculum. After the completion of this course you will be able to put the five principal processes of project management into practice. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and scope. Professionals who need to more...Project Management Initiating a Project
... Management: Initiating a Project, is the second of eight courses in this curriculum. After the completion of this course you will be able to identify the five steps involved in initiating a project, define the stakeholders in a project, and identify the six components of a project charter. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, more...Project Management Planning a Project Scope
...Management: Planning Project Scope, is the third of eight courses in this curriculum. After the completion of this course you will be able to identify the components of a project scope statement and create a work breakdown structure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and more...Project Management Planning Project Activities
...ment: Planning Project Activities, is the fourth of eight courses in this curriculum. After the completion of this course you will be able to define project activities, list the steps in creating a project network diagram and identify the steps in creating a Gantt chart. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and more...Project Management Project Cost
...Management: Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the more...Project Management Executing a Project
...ct Management: Executing a Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful more...Project Management Controlling a Project
Project Management: Controlling a Project, is the seventh of eight courses in this curriculum. After the completion of this course you will be able to identify the six steps of variance analysis and identify four responses to change. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and more...Project Management Closing a Project
Project Management: Closing a project, is the last of the eight courses in this curriculum. After the completion of this course you will be able to identify the steps in administrative closure and identify the steps in contract closure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and more...Project Management Professional Integration Management
...anagement: Integration Management, is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify strategies for aligning project plans with other activities in the organization, define the five key general management skills essential to project management and identify the steps in implementing a change control system. The Prime-Project more...Project Management Professional Scope Management
...ect Management: Scope Management, is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify sources of scope creep, identify the steps in controlling scope creep and identify the steps in scope verification. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of more...Project Management Professional Time Management I
...ect Management: Time Management I, is the third of eleven courses in this curriculum. After the completion of this course you will be able to calculate the critical path, calculate float and identify essential network concepts. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management, more...Project Management Professional Cost Management
...oject Management: Cost Management, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to calculate a cost performance index, calculate a schedule performance index and calculate your estimate at completion using three different methods . The Prime-Project Management Professional curriculum introduces advanced level project coordination more...Project Management Professional Quality Management
...ct Management: Quality Management, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional curriculum more...Project Management Professional Human Resources Management
...ment: Human Resource Management, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to recognize the impact of organizational structures on project management, identify the five key barriers to collaboration and identify appropriate strategies for selecting project personnel. The Prime-Project Management Professional curriculum introduces more...Project Management Professional Communications Management
...ement: Communications Management, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the six evaluation criteria for a project communication system, identify five situations where exception reporting is required and measure the performance of a project using earned value analysis. The Prime-Project Management Professional more...Project Management Professional Risk Management
...oject Management: Risk Management, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the four responses to risk, identify methods of prioritizing risks and calculate the expected monetary value for different decisions. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques more...Project Management Professional Procurement Management
...anagement: Procurement Management, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the key components of a formal solicitation, compare providers in terms of multiple criteria and identify the key contract types. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques more...Project Management Professional Certification Review
...t Management: Certification Review, is the last of eleven courses in this curriculum. After the completion of this course you will be able to know how best to prepare for PMP certification, be prepared for questions on the PMBOK knowledge area of project integration management, project scope management and project time management. The Prime-Project Management Professional curriculum introduces more...Working with Difficult People Respond to Challenges
...ple: Respond to Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers more...Working with Difficult People Cope With Continued Conflict
...le: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an issue. The Stress Management more...Expanding Time Develop SMART Goals
...nding Time: Develop SMART Goals, is the fifth of fourteen courses in this curriculum. After the completion of this course you will be able to pinpoint the benefits of time management and identify the guidelines for defining goals. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to more...Expanding Time Remove Your Barriers
...nding Time: Break Time Barriers, is the sixth of fourteen courses in this curriculum. After the completion of this course you will be able to identify the steps you should take to avoid procrastination, identify how to minimize interruptions from people at work and identify how to avoid perfectionist tendencies in your work. The Stress Management curriculum presents easily adopted techniques more...Expanding Time Focus on What is Important
...e: Focus on What is Important, is the seventh of fourteen courses in this curriculum. After the completion of this course you will be able to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The Stress Management curriculum presents easily adopted techniques more...Working Collaboratively Assert Your Influence
...atively: Assert Your Influence, is the eighth of fourteen courses in this curriculum. After the completion of this course you will be able to list the benefits of influencing and contrast the skill of influencing with controlling and advising. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common more...Working Collaboratively Build Rapport Gain Trust
...vely: Build Rapport, Gain Trust, is the ninth of fourteen courses in this curriculum. After the completion of this course you will be able to identify principles for creating and maintaining rapport, list the steps in listening authentically and identify three distinct question types. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase more...Working Collaboratively Extend Your Influence
...ively: Extend Your Influence, is the eleventh of fourteen courses in this curriculum. After the completion of this course you will be able to classify influencing styles, identify guidelines for broadening your range of influence through networking and identify guidelines for resolving an impasse. The Stress Management curriculum presents easily adopted techniques for today's busy professionals more...Working with Difficult People Recognize Work Styles
...People: Recognise Work Styles, is the twelfth of fourteen courses in this curriculum. After the completion of this course you will be able to identify reasons why a person may be problematic to work with and select the most appropriate response to individuals who exhibit specific patterns of behavior. The Stress Management curriculum presents easily adopted techniques for today's busy more...Balancing Stress Devise a Stress Control Plan
...: Devise a Stress Control Plan, is the fourth of fourteen courses in this curriculum. After the completion of this course you will be able to implement guidelines for assertiveness in life, classify behavior types in terms of a widely used and accepted model, identify strategies to modify behavior types and develop an action plan for tackling stress. The Stress Management curriculum presents more...Telephone Skills for Business Professionals Simulation
You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all more...Communicating Clearly Write to be Understood
...ing Clearly: Write to be Understood, is the first of four courses in this curriculum. After the completion of this course you will be able to recognize when writing is appropriate, list the questions in determining a key message, recognize communications that are clear and error free and identify techniques for developing common types of business document. The PrimeCommunication curriculum more...Communicating Clearly Speak to be Heard
...icating Clearly: Speak to be Heard, is the second of four courses in this curriculum. After the completion of this course you will be able to define the steps in the communication process, match the situation and recipient to the most appropriate delivery method and environment, and identify ways of delivering a message so that the meaning is understood. The PrimeCommunication curriculum offers more...Presenting Your Ideas Plan for High Impact
...ng Your Ideas: Plan for High Impact, is the third of four courses in this curriculum. After the completion of this course you will be able to list the qualities of a successful presentation, identify the elements of presentation planning, identify strategies for organizing a powerful presentation and distinguish well-designed visual aids from poorly-designed ones. The PrimeCommunication more...Presenting Your Ideas Captivate Your Audience
...our Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing more...Balancing Stress Measuring Stress
...ancing Stress: Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All more...Balancing Stress Simple Solutions for Stress
...s: Simple Solutions for Stress, is the second of fourteen courses in this curriculum. After the completion of this course you will be able to list healthy dietary, exercise and relaxation principles and identify natural ways to combat stress. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common more...Balancing Stress Stress Relieving Habits
...Stress: Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The Stress Management curriculum presents easily adopted more...Moving Past Conflict Handle Conflict Rationally
...flict: Handle Conflict Rationally, is the first of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The Negotiation Strategies more...Moving Past Conflict Negotiate for Resolution
...nflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and implement more... | ||||||||