From Serebra Learning Corporation
Training for Non Trainers 


Learn how non trainers can train successfully The pace of change is accelerating which means employees must
CONTINUOUSLY update and learn new skills. Developing people involves many activities, of which training is perhaps the most important. You don't have to become a professional trainer, but the techniques covered in this course will ensure you can achieve the right results.
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INDIVIDUAL Training for PhotoShop 6.0 


In this course, learners will be introduced to
Photoshop, work with selections, use layers and masks. Additional topics covered include color, painting, and drawing, type, filters, and retouching, and lastly publishing your work.
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Cisco Interconnecting Network Devices Part 3: Configuring Routers 


This course is the third in a four-part series that is based on
Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (
ICND 1.0). In this series, the concepts, commands, and practice required to configure
Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
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Cisco Interconnecting Network Devices Part 4: Connecting to WANs 


This course is the last in a four-part series that is based on
Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (
ICND 1.0). In this series, the concepts, commands, and practice required to configure
Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
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Building Cisco Remote Access Networks - Part 1 


This is the first course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
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Building Cisco Remote Access Networks - Part 2 


This is the second course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
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Building Cisco Remote Access Networks - Part 3 


This is the third course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
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Building Cisco Remote Access Networks - Part 4 


This is the fourth course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
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Building Cisco Remote Access Networks - Part 5 


This is the final course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
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Cisco Building Scalable Networks Part 3 - EIGRP 


This course covers the use and configuration of the Enhanced Interior Gateway Routing Protocol (
EIGRP). It covers the basic principles of EIGRP and how it operates. It also covers how to configure EIGRP. The use of EIGRP within a scalable
Internetwork is also covered. Finally EIGRP verification is also covered. The material for this part of the course is expected to be drawn from chapter 6 of the
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Professional Skills for Customer Service Agents 
As a customer service agent (
CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering
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The Support Center Service 
This course is intended to instruct the learner in the
Help Desk Institute's (
HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer
Support Specialist (
CSS) certification
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Whole Numbers Fractions and Equations 
What are whole numbers and how are they estimated? How are fractions used in mathematical operations? How do you find the unknown variable to solve an equation? The answers to questions like these are covered in this course on the building blocks of business math. Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment. Anyone who
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E-Learning Essentials Pt 2 Marketing Your Solution 
...here learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups within an organization that need to be understood and brought on board for an effective marketing and implementation of your e-learning solution:
Executives,
Learners, HR, and
Trainers. The most common concerns of
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E-Learning Essentials Pt 3 Deploying and Measuring Your Solution 
...aging learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with some consideration of directions within e-learning and encouragement to the learner to remain open to developments and continually maintain their
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Employee Benefit Programs HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the
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Total Productive Maintenance TPM 
How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total
Productive Maintenance (
TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to
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Code of Conduct - The Work Place 
This course enables you to identify guidelines for working in a secure and healthy environment and to recognize the importance of clear boundaries and effective communication both internal and external to the company. Compliance areas covered include discrimination and harassment,
EEO, violence, safety and health, environmental safety, political activities, quality communications, and crisis
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Code of Conduct - Doing Business 
This course enables you to identify areas of importance in business ethics and identify the topics of importance in data security. Compliance areas covered include honesty and fairness, anticompetitive conduct, insider trading, conflicts of interest, sanctions and trade embargoes, bribery, trade secrets, e-mail and
Internet use, consumer data privacy, and record retention. All employees within an
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Foreign Corrupt Practices Act 
U.S. firms seeking to do business in foreign markets must be familiar with the
Foreign Corrupt Practices Act (
FCPA). The act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the act can impact your business and gives advice on the steps you can take to make sure that your business
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Web Services Security 
To understand how to use the various specifications developed for web services security
Application and web developers wishing to attain competency in developing web services using the main web service technologies
SOAP,
WSDL, and
UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
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HIPAA Privacy Rules 
...ct), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under
HIPAA for patients and employees involved with covered entities. Under HIPAA, covered entities are now expected to provide notification to individuals before the routine use of health information. HIPAA offers patients the right to a copy of their medical records, to
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HIPAA Evaluating the Impact of the Privacy Rule 
Employees and managers need to become more aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the
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Americans with Disabilities Act ADA 
This course explains the concepts, requirements, and practical application of the
Americans with
Disabilities Act. The
ADA of 1990 makes it unlawful to discriminate in employment against a qualified individual with a disability. The
Act requires all private, state, or local government employers with 15 or more employees to make sure that people with disabilities have an equal opportunity to apply
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Visual Basic 6 Introduction Part II 
... program code. Data types, constants, and arrays are also covered, as well as how to create standard modules. The second unit demonstrates how to use conditional structures and looping structures to control how a program responds to different conditions. In the last unit, you will be introduced to various controls and functions that can be used to increase the functionality and usability of
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Introduction to C Programming 
...contain are introduced, then keywords and identifiers are covered along with the printf( ) function. The use of white space, indents, and comments to document C programs are also covered. The interactive constructs, conditional constructs, execution control statements, break, and continue are explained, demonstrated, and practiced. Data types used in C programs, arithmetic operators, logical
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Intermediate C Programming 
This course addresses two major areas of C programming: pointers and input/output. The majority of C Language programs use pointers. This course teaches the techniques for working with pointers and functions and performing input /output functions. It covers retrieving input from the keyboard, the getch( ) function, the fundamentals of performing multiple character input, and using scanf( ) to read
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Win2000 Netwk Infra Design Designing a Network Strategy 
...e and zones, as well as
DNS server requirements, are also covered in this course. Finally, the course introduces the three methods of DNS migration: upgrading the computer running the DNS service, moving zone files, and using zone transfer to migrate
BIND-based server The course addresses the training needs of system administrators and network architects involved in the infrastructure design of
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Introduction to UNIX 
...do more than one thing at a time. The following tasks are covered; logging in, logging off, running programs, creating files, setting the terminal type, changing or assigning a password, and communicating with other users. The student will also be introduced to how the system organizes information into files and directories, how to create simple text files, insert text, and how to view these
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Win2000 Server Monitoring and Optimizing 
...ating logs and alerts to track system performance are all covered in this course. The course describes processor-related counters and explains the procedures for monitoring processor performance and detecting processor bottlenecks and for prioritizing processes to resolve bottlenecks. Finally, you will become familiar with the procedures for monitoring disk and network performance and for
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Win2000 Server Configuring Network Services 
...roubleshooting problems related to those servers are also covered in this course. You will learn about the lookup zones and zone types. Related
Exam:
Microsoft Exam #070-215:
Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who
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Win2000 Netwk Infra Design Prep for W2K Netwk Serv Infra 
...ements of an organization, and disaster recovery are also covered in this course. Next, the course deals with the various factors to be considered while planning and validating a network design. Finally, the course prepares you for developing a disaster recovery plan for your network and for the implementation of various disaster recovery strategies, such as fault tolerance, load balancing, and
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Microsoft Windows Small Business Server 2003 Part 2 
The Microsoft Windows Small Business Server 2003:
Part 2 course covers concepts related to
Windows Server 2003. These include creating and managing user accounts and managing templates for user accounts. The course also covers features and types of groups and the steps for creating groups. Further, it covers the steps for creating shared folders, options for managing shared folders, and the steps
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OS 390 UNIX System Services Concepts Facilities 
...ructures and functions. The hierarchical file systems are covered as well as file systems, files and directories, path and pathname, using commands, and the
ISPF shell to work with files and directories. Working with files and directories is covered and includes changing and managing directories, creating a file and using an editor, creating links, searching and browsing files, backing up and
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OS 390 UNIX System Services Advanced 
...ructures and functions. The hierarchical file systems are covered as well as file systems, files and directories, path and pathname, using commands, and the
ISPF shell to work with files and directories. Working with files and directories is covered and includes changing and managing directories, creating a file and using an editor, creating links, searching and browsing files, backing up and
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OS 390 TSO E REXX Programming 
This course discusses the background, structure, distinguishing characteristics, and major uses of the
REXX language. A survey of the range of REXX strengths, features, versions, platforms and applications are presented. It also examines the structural units of REXX, beginning with individual characters and progressing to complete programs, with a discussion of REXX program execution in different
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CICS Application Programming I 
This course provides users with a comprehensive view of modern
CICS coding. It deals with introductory through advanced topics in CICS, and introduces the CICS environment, programs, functions, and transactions (
BMS Maps, CICS programs). Conversational and pseudo-conversational programming are also covered. Application developers, programmers, systems analysts, managers, operations staff.
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CICS Application Programming II 
This course provides users with a comprehensive view of modern
CICS coding. It deals with introductory through advanced topics in CICS, and introduces the CICS environment, programs, functions, and transactions (
BMS Maps, CICS programs). Conversational and pseudo-conversational programming are also covered. Application developers, programmers, systems analysts, managers, operations staff.
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CICS Application Programming III 
This course provides users with a comprehensive view of modern
CICS coding. It deals with introductory through advanced topics in CICS, and introduces the CICS environment, programs, functions, and transactions (
BMS Maps, CICS programs). Conversational and pseudo-conversational programming are also covered. Application developers, programmers, systems analysts, managers, operations staff.
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CICS Application Programming IV 
This course provides users with a comprehensive view of modern
CICS coding. It deals with introductory through advanced topics in CICS, and introduces the CICS environment, programs, functions, and transactions (
BMS Maps, CICS programs). Conversational and pseudo-conversational programming are also covered. Application developers, programmers, systems analysts, managers, operations staff.
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IMS DC Programming I 
This course teaches new
IMS/DC developers to maintain existing systems, or develop new IMS/DC systems. The major components of the
IMS Data Communications environment, as well as retrieving input messages and sending output messages in an IMS/DC environment, are covered. Other areas of interest include the differences between conversational and non-conversational processing, using the
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OS 390 MVS ESA Fundamentals of VSAM Part I 
This course covers the concepts needed to design, or code, applications that use the
Virtual Access Storage Method (
VSAM). It begins with an overview of VSAM, describes what VSAM does for application programs that request its services, the four types of VSAM datasets, followed by a detailed explanation of the VSAM entry-sequenced dataset. The course then examines the physical organization of a
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OS 390 MVS ESA Fundamentals of VSAM Part II 
...of the
KSDS when it performs additions or deletions. Also covered is the organization and function of an alternate index, how and when an alternate index can be used, and how an alternate index relates to an existing
ESDS or KSDS. It describes the role that catalogs play in maintaining and accessing
VSAM datasets. It reviews the basic concepts of a catalog and shows how catalogs are used to
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OS 390 Assembler Language Programming Advanced 
This course covers comparison instructions, branching instructions and how they are used to perform selection and iteration. In addition, the
Data Management Macro Instructions necessary to perform simple sequential input/output operations is covered. The techniques of modular programming in assembler are presented, including standard techniques for passing data and control. Finally, the
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OS 390 COBOL 
...d traditional relational database manipulation topics are covered. IMS access includes the use of DL/1 calls.The course contains a unit devoted to a number of varied OS/
390 COBOL techniques including use of the special
Millennium Language Extensions which permits the continued operation of programs based on a
2-digit year with minimal coding changes. Other topics include character set considera
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OS 390 MQ Series 
...ce (
MQI) is examined in depth and all-important calls are covered. The student learns how programs can open a queue, put and get messages, commit and back put units of work. The fundamentals of using of triggering is examined, and the course concludes with some topics challenges to OS/
390 MQSeries applications s This course is designed for programmers, developers, and systems analysts who
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Basic COBOL 
...the
PROCEDURE DIVISION. PERFORM, GO and IF statements are covered. A first
COBOL program is developed from start to finish.The course continues with important information concerning the creation of data structures and record descriptions. The student learns about
PICTURE clauses to create alphanumeric, numeric, signed, and decimal fields. There is considerable treatment of report formats and
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Intermediate COBOL 
...tements associated with tables such as
SET and
SEARCH are covered. The student learns a number of important
COBOL techniques such as creating comment lines, debugging lines, and continuing statements across source records. Additional statements such as
COMPUTE,
STRING, and
ALTER are covered. Students learn the use of qualification of data names,
MOVE CORRESPONDING, and inner/outer
PERFORMs. The
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The 802 11 Network Architecture 
This module covers some of the key concepts found in the 802.11 network architecture. You will read about the process by which clients connect to an access point, the terms used for organizing wireless
LANs, and how power management is accomplished in wireless
LAN client devices. Without a solid understanding of the principals covered in this module, it would be quite difficult to design,
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Lead and Cadmium 
Failure to understand the dangers of cadmium and lead, and the correct practices that should be followed when working with them, can leave you exposed to long-term health risks. Lead and cadmium have a number of industrial applications. This course provides an understanding of the basic health effects, routes of entry, methods of compliance and prevention, and regulatory requirements for both
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Storm Water Pollution Prevention 
This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes.
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