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From 123-CBT Computer Based Training
Working with Difficult People How to Work with Manipulative People

... During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills to deal with the manipulative behavior. This course provides an overview of manipulative behavior in
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Working with Difficult People How to Work with Manipulative People
Understanding the Risks of Using Internet Media Electronic Communications

...people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell phones, and other tools has blurred the line between work and home to the point where our online activities at home may have an impact on our companies and employment.
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Internal Customer Service

Internal Customer Service
Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer
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DOT Drug and Alcohol Awareness

...sors in the transportation industry to be vigilant of any coworkers who may display symptoms of substance abuse and provide details for effective drug and alcohol testing procedures. This course identifies the causes, indicators, and resultant problems of substance abuse and substance dependency in the US transportation industry. It describes the US laws that relate to drug and alcohol testing
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Strategies for Transitioning to Technical Management

... professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers a key part of making the transition into management. It also describes leadership styles you'll
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Analyzing Your Life Balance

... and also impacts positively on your family, friends, and coworkers. This course highlights techniques you can use to analyze your current level of balance between work and life responsibilities. It covers ways to assess your current work/life balance and overcome internal and external obstacles to achieving balance. Only through properly understanding where you are, in relation to where you
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Moving Into a Management Role Simulation

...ities of others. You\'ll initially find that some of your coworkers\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new
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The Importance of Diversity and the Changing Workplace

...u work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand things from a different point of view? Without diversity in the workplace, organizations
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Campus to Corporate Developing a Professional Image

...especting yourself, your job, your organization, and your coworkers. This course explains how you can show professionalism by your appearance and by following rules of conduct - for example, rules about using cell phones at work or about what you publish on social networking sites, even on your own time. It also offers guidance on the basics of how to communicate in a professional manner.
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Key Aspects of the American Work Environment

...t can also raise a myriad of questions. Do I relate to my coworkers in a particular way now that I'm in a different culture? Do I manage my career in the same way as I would in my own country? Who do I turn to for support? This course addresses these questions by describing key aspects of the American workplace that you may be unfamiliar with. It covers how to deal effectively with the
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From Online Training Directory
Successful Negotiation



...ccessfully will improve your interactions with customers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers
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Successful Negotiation
Brilliant Business Writing and Communication


...d worry that the impression they`re making on clients and coworkers is anything but positive. It`s time to change all that. Designed explicitly for people in the business world, this course guides students through the principles and practices of effective communication.
Students learn about writing approaches, grammar, clarity, precision, style, and more, while also understanding the
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From 123-CBT Computer Based Training
The Impact of Culture on Communication
...rt of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working relationships off to a flying start.In this course, you'll examine what culture means and what it doesn't, and look at some of the barriers relating to culture. You'll also consider
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The Impact of Culture on Communication
Improving Your Cross-cultural Communications
...s-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural communication is often boosted by global e-communication including electronic mail, videoconferencing, and
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Business Writing The Fundamentals

...d to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To
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Business Writing Writing Effective Proposals

...d to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To
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From Medical Survival Consultants
AIDS in the Workplace
HIV and AIDS present serious risks for medical personnel. In this lesson you will learn the facts and myths about HIV, ways to manage the risk of infection, fair employment practices related to HIV-infected employees, and how to appropriately interact with patients and coworkers with HIV and AIDS.
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From Star Leadership, Inc
A Step-by-Step Guide to Conflict Resolution


... , a victima , a paina , or a sadista to describe coworkers? These common labels indicate the potential for or presence of conflict in the workplace. Although conflict occurs in every organization, if not properly managed, it has the potential to destroy relationships, increase absenteeism, create health problems, and lead to waste of time, talent, and money spent on litigation. All of
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From Serebra Learning Corporation
The Art of Global Communication
Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the
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Effective Use of Feedback for Teams Simulation
...lls necessary to effectively communicate feedback to your coworkers and direct reports and overcome barriers common to the process of providing effective feedback. Over the course of three scenarios, you will be exposed to several situations common to the act of giving feedback and each requiring thoughtful analysis and pr Managers, team leaders, and other individuals aiming to improve the
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The Impact of Culture on Communication
...rt of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working relationships off to a flying start. In this course, you'll examine what culture means and what it doesn't, and look at some of the barriers relating to culture. You'll also consider
more...
Improving Your Cross-cultural Communications
...s-cultural communications and ensure that your clients or coworkers across the world become your greatest allies. In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication. Cross-cultural communication is often boosted by global e-communication including electronic mail, videoconferencing, and
more...
Managing Anger in the Workplace Simulation
...our anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy into more constructive activities. Your role: As a Product Manager for the high-tech company SafeCom, deadlines on your current campaign are
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Moving into Management Simulation
...vities of others. You'll initially find that some of your coworkers' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new
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Coach with Confidence Simulation
Dulce Confections is known for its innovative management style. You are a food scientist responsible for developing new, or improving existing, candy lines based on marketing specifications. Unsatisfied with simply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective
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Coaching Personalities and Teams Simulation
You are a marketing manager for Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the
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DOT Drug and Alcohol Awareness
...sors in the transportation industry to be vigilant of any coworkers who may display symptoms of substance abuse and provide details for effective drug and alcohol testing procedures. This course identifies the causes, indicators, and resultant problems of substance abuse and substance dependency in the US transportation industry. It describes the US laws that relate to drug and alcohol testing
more...
Business Writing - The Fundamentals
Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this
more...
Business Writing - Writing Effective Proposals
Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this
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From JED New Media inc.
Assertiveness at Work







Synopsis
Becoming more assertive can help improve your communications and interactions with those around you. Drawing on the assertiveness techniques outlined here, discover how you can use assertiveness in everyday difficult situations at work, and come to mutually acceptable solutions with your coworkers and management. (Audio player required.)
40-minute online tutorial for individual and
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From Child Care Lounge
Become Part of a Professional Team Online Class



This training is designed for both providers who are starting a new job and/ or entering the child care field. Participants will learn the importance of professional behavior on the job and how to develop positive relationships with co-workers.
Clock Hours: 2
Cost: $8
Registration: http://www. childcarelounge. com/ training/ professional-team. php
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From Telephone Doctor Customer Service Training
ServiceSkillscom Web-based Customer Service Training
ServiceSkills. com is a web-based training platform which gives your team access to a complete library of communication training resources. Topics include all aspects of customer relations as well as leadership issues. These courses include video chapters, quizzes, post quiz feedback, key points and certificates of completion. This system is a hosted solution, meaning there's no hardware to buy or
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From Multi-media Access
Heat Stress


This course presents information on the types of heat-related problems that can occur in different environments. This course shows what steps can be taken to prevent heat-related illnesses and the basic first aid that can be helpful when dealing with coworkers who experience these conditions. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be customized to meet your
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From PDHengineer. com-Decatur Professional Development, LLC
Design and Construction of Levees
...ence, please share this information with your friends and coworkers. The course materials are based solely on the informational report ? Design and Construction of Levees? as found on the Website of the U.S. Army Corps of Engineers. The student must take a multiple-choice quiz consisting of thirty-seven (37) questions at the end of this course to obtain PDH credits. State Board
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From Backup Training Corporation
Cultural Diversity

Improve your knowledge of habits and customs of our ever-changing public, it will also enhance your relationships with coworkers and supervisors.
Cultural Diversity ( 8-hour course ) Instructed by Sheila Daniel
Don't fall into the trap of "stereotypes," which are assumptions based on false information.
This course will not only improve your knowledge of habits and customs of our ever-changing
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From The Virtual Training Company
Microsoft Access 2000
... for managing your data. You can share your database with coworkers over an intranet, find and retrieve information quickly, and take advantage of pre-packaged automated solutions to quickly create databases. In Virtual Training Company's tutorial, author Lorie Flenner begins very basic, explaining the key concepts behind Access and relational database theory. Go through using an existing
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