Online Cp Given eLearning

Process Characteristics for Six Sigma Process Characteristics for Six Sigma ASQ Six Sigma Black Belt (SSBB) To improve the processes behind an organization's products and services, a Six Sigma Black Belt must measure them. But first, they must identify those processes. Among the many Six Sigma tools, several are designed specifically to isolate relevant process variables, determine their relationships to each other, prioritize  more...

Probability for Six Sigma Probability for Six Sigma ASQ Six Sigma Black Belt (SSBB) Organizations need to make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events  more...

Process Capability for Six Sigma Process Capability for Six Sigma ASQ Six Sigma Black Belt (SSBB) In any improvement initiative, organizations must determine whether their existing processes meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current  more...

Summarizing and Presenting Data in Six Sigma Summarizing and Presenting Data in Six Sigma ASQ Six Sigma Green Belt (SSGB) Six Sigma teams use measures of central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms  more...

Designing a Database Server Infrastructure for SQL Server 2005 Designing a Database Server Infrastructure for SQL Server 2005 Microsoft To specify the appropriate requirements for implementing SQL Server 2005, identify suitable instance and physical storage strategies, and determine the appropriate way to design a database consolidation plan, given a SQL Server scenario  more...

Listening Essentials The Basics of Listening Listening Essentials: The Basics of Listening Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence Oracle To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...

Integrated Initiation and Planning Integrated Initiation and Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Collaboration, coordination, and consolidation are terms to describe integration. Project Integration Management is the knowledge area that coordinates with various process groups to ensure that each project is managed in a  more...

Project Management Process Groups Project Management Process Groups PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Processes: a set of interrelated actions and activities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers'  more...

Project Quality Planning Project Quality Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these  more...

Quality Assurance and Quality Control Quality Assurance and Quality Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned There is no question that project quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a  more...

Visual Studio 2005 with Visual Basic Visual Studio 2005 with Visual Basic Microsoft To identify various new features of Visual Studio 2005 and, given a scenario, use and configure some of them  more...

Visual Basic 2005 the Console Class and Security Visual Basic 2005, the Console Class, and Security Microsoft To identify the enhanced features of Visual Basic 2005, the Console class, and code security, and given a scenario, use some of these new features  more...

ADO NET 2 0 Data Binding and ASP NET 2 0 with Visual Basic ADO.NET 2.0, Data Binding, and ASP.NET 2.0 with Visual Basic Microsoft To identify the enhanced features of ADO.NET 2.0, data binding, data manipulation, and ASP.NET 2.0 and, given a scenario, use some of these new features with Visual Basic 2005  more...

Decision Making The Fundamentals Decision Making: The Fundamentals To emphasize the need of a formal decision-making process, C. Wright Mills, an American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then  more...

Interpersonal Communication Targeting Your Message Interpersonal Communication: Targeting Your Message Author and communication expert Anthony Robbins once said, 'To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to  more...

Business Analysis Verify and Validate Requirements Business Analysis: Verify and Validate Requirements IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) If you want to build a boat, you need to know what is required. You need to check and make sure you have what you require in order to do the job properly. Instructions on how to build an airplane won't help you build your  more...

Writing a Business Case Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned,  more...

Introduction to Event Management Introduction to Event Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam It's essential that you know the status of all components in your IT infrastructure at any given time. Monitoring all events that occur can provide you with invaluable data to help your organization identify and isolate not only problems that are  more...

Identifying Your Customers Expectations Identifying Your Customers' Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see  more...

Getting Ready to Coach Getting Ready to Coach Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging,  more...

Leveraging the Performance Appraisal Leveraging the Performance Appraisal The performance appraisal process just may be the most valuable tool you have to advance your career. Unfortunately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and  more...

Negotiation Essentials Planning for Negotiation Negotiation Essentials: Planning for Negotiation It's true that negotiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than  more...

Planning and Prioritizing Your Time Planning and Prioritizing Your Time Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn't always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in  more...

Telesales Communications Telesales Communications Since Alexander Graham Bell said, "Mr. Watson, come here, I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone  more...

The Role of Ethics in Project Management The Role of Ethics in Project Management PMI Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision  more...

The Acct Equation and Financial Statements The Acct. Equation and Financial Statements Business owners and managers, regardless of form and size of their organizations, put their best efforts in generating enough assets to pay for business's liabilities and build adequate stockholders' equity. The basic accounting equation offers us a simple way to understand how these three elements assets, liabilities, and stockholders' equity  more...

Giving Constructive Criticism Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...

Maximizing Productivity as a Remote Employee Maximizing Productivity as a Remote Employee Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired.  more...

Purchasing Finding Sources of Supply Purchasing: Finding Sources of Supply Your organization's purchases probably account for the largest share of its total costs. Having a clear understanding of your product and service requirements and conveying those requirements to the right suppliers may result in huge savings for your organization. But finding the right suppliers takes effort. First you need to identify the best available  more...

Operations Supply Chain Management Operations & Supply Chain Management The supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain. As a part of their overall  more...

CompTIA Network 2009 Network Components CompTIA Network 2009: Network Components CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices on a network to communicate, some type of medium has to be in place. Types of communication media include physical cable, copper or fiber optic, and can also refer to radio waves, such as in the case of wireless networks. This course covers the different standards that  more...

CompTIA Server 2009 Network Storage Troubleshooting CompTIA Server 2009: Network & Storage Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Almost everywhere you go, from large businesses to people's homes, networks are in place to facilitate the movement of data between computers and other devices, such as printers or the Internet. In addition to that, the vast amounts of data generated in today's computing  more...

CompTIA Server 2009 Troubleshooting CompTIA Server 2009: Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate  more...

CompTIA Server 2009 Disaster Recovery CompTIA Server 2009: Disaster Recovery CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Without a well thought out plan in place, all the best equipment and well trained personnel in the world will be useless in the event of a disaster. Disasters can be manmade or natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and  more...

CompTIA Server 2009 IT Environment CompTIA Server 2009: IT Environment CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A well managed network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at  more...

Cisco Switch 1 0 Highly Available Networks Cisco Switch 1.0: Highly Available Networks Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 network with high availability provides an alternate means of allowing constant access to all infrastructure paths and key servers. High availability is not only about adding redundant devices. It also implies planning with an eye on  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution Cisco Route 1.0: Configuring & Verifying Route Redistribution Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Routing updates compete with user data for bandwidth and router resources, yet routing updates are critical because they carry the information that routers need to make sound routing decisions. To ensure that a network operates  more...

VoIP Quality Security VoIP Quality & Security With the proliferation of VoIP in both the home and business environments, concerns such as quality of service and security are being given more attention. This course describes some of the major quality issues, such as delay and jitter, as well as security issues like confidentiality and spoofing, and discusses ways in which to address these concerns.  more...

Competitive Marketing Strategies Conducting an Internal Analysis Competitive Marketing Strategies: Conducting an Internal Analysis When developing competitive marketing strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your  more...

Querying XML Data With XPath and XQuery Querying XML Data With XPath and XQuery The XML Path Language, XPath, is designed to allow the developer to select specific parts of an XML document. XPath is also used extensively with the XML query language, or XQuery. This course will cover how to use these languages to both navigate and query XML data. Specific topics covered include XPath basics, XPath functions, as well XQuery built-in  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions Customer Driven Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and  more...

CompTIA Server 2009 System Hardware CompTIA Server 2009: System Hardware CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Being a good server administrator means that you understand your systems from the ground up both the software and the hardware. Today's server hardware is sophisticated and specialized to support multiple users, applications and processors, as well as provide fault tolerant, highly available  more...

CompTIA Server 2009 Storage CompTIA Server 2009: Storage CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Because so much work is done electronically, businesses and governments generate vast amounts of information, most of which needs to be kept available and safe. Storage technologies have improved with the growth of data requirements. This course introduces the technologies involved in storing and protecting  more...

CompTIA Server 2009 System Software CompTIA Server 2009: System Software CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 To take full advantage of expensive server hardware, a full featured network operating system (NOS) should be employed. Network operating systems provide vital services, such as e-mail, file sharing, DHCP, DNS, and other necessary components of a functional enterprise network. This course covers the  more...

CompTIA Network 2009 Troubleshooting the Network CompTIA Network 2009: Troubleshooting the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Even in the best designed and managed networks, problems will arise. Knowing the proper troubleshooting methodology and being familiar with the many tools both software and hardware available to troubleshoot network issues will make the task of finding and solving problems that much  more...

Cisco IUWNE 1 0 WLAN Authentication Encryption Cisco IUWNE 1.0: WLAN Authentication & Encryption Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Extensible Authentication Protocol (EAP) and Wi-Fi Protected Access (WPA) authentication and encryption mechanisms are vast improvements over early implementations of wireless security. Given the variety of  more...

Preparing for Effective Business Meetings Preparing for Effective Business Meetings Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

How to Interview Like a Professional Learn the secrets to having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

Learn How to Write the Kind of Cover Letter That Gets Results A highly effective writing approach that increases the chances of getting your resume reviewed. The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful  more...

ABC+D Principles of Healing Understand the principles of healing: Activate, Build, Cleanse and Direct Aids. Designed for the beginning herbalist, this course will help you understand the principles of healing: Activate, Build, Cleanse and Direct Aids. Being new to herbs you may be confused about when to use cleansing herbs and building herbs. Should you take them together, or at different times? What if you have a specific  more...

Poetry For Profit and Play This course is designed to help the inexperienced poet write for profit or pleasure. This course is primarily designed to help the inexperienced poet write for profit or pleasure. Students learn basic forms of poetry such as: metrical, sonnet, rhyme, haiku and free verse. They are then given exercises designed to help them learn the various forms. Each student hands in samples of their work and  more...

Manifesting 101: How to Get What You Want w/o Goofing it Up First ! Achieving Life & Livelihood Potential w/Momentum Manifesting 101 (Self Study Course) introduces or reminds us how to have our desires and intentions flow to us in ease, versus chasing them in struggle and frustration. There is a Mechanics of Energy, Spirit, Consciousness, that is at work within and around us, that we have access to for the purposeful design of our dreams come true. The essence of  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led Design your own website with our 10 week interactive course. HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 10 week standard course with facilitator interaction is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your  more...

Client/Server Development and Remote Data Access in Visual Basic This intermediate 7-week course teaches how to implement database access through client/server architecture over the Internet in Visual Basic. Many applications today require access to a database located remotely, sometime over the Internet. This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide  more...

Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced) Comprehensive 10 week Visual Basic 6.0 workshop. Learn from a PRO! In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming  more...

Proven success in building an E-business Before you invest, learn the essentials of running an on-line business and avoid getting ripped off! This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business  more...

Introduction to the Administration of a Medical Office This course is designed for beginning office and practice managers in a medical office setting. Introduction to the Administration of a Medical Office The course is intended for individuals beginning in management or those aspiring to be in medical administration. It covers such administrative topics as practice analysis, staff assessment, and the new HIPAA regulations in a practical way. The  more...

eMarketing 1.1 eMarketing Association`s complete basic e-marketing course. 5 Lessons covering the basics of eMarketing. Each lesson is sent via e-mail and Internet link over a four week period. At the completion of the 5 Lessons there is a final exam administered via e-mail. Students Passing the final exam are given a personalized certificate of completion from the e-Marketing Association.eMarketing Business  more...

Legal Nurse Consulting Certificate Program This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and  more...

Expert Certificate Course in Medical Terminology The Expert medical terminology course comes complete with the basic materials you need to learn the language of medicine plus a set of seven videos. Students are given instant access to the online course and are able to being their course of study. As you progress other materials will be shipped to you. Welcome to our Expert Certificate Medical Terminology course  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ™ll be given techniques for dealing with  more...

Delegating Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta ™s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you  more...

Social and Emotional Learning Course description -- There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa ™re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing Projects Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts,  more...

Managing Your 401 k Course description -- More and more companies are providing a 401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding  more...

Preventing Sexual Harassment for Leaders Discontinued. See replacement course 3464-A. Leaders have a particular responsibility in preventing sexual harassment, and this course spells out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet these legal requirements. The course provides tools and tips for promoting a harassment-free environment, and  more...

Recognizing and Avoiding Burnout Course description -- The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques  more...

Recognizing and Managing Anger Course description -- After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

5 Steps to Effective Persuasive Business Communication Get quick results with this proven method and technique. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed  more...

Pharmacy Technician National Certification Exam Preparation Course Would you like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy  more...

Achieving Successful Copywriting Results in Four Weeks Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. The course focuses on the formula used to create successful copy. Every aspect of this formula will be explained. Examples will be shown. In addition to regular course material, there will also be assignments  more...

Learn How To Write Effective Persuasive Written Communication Perfect short course for those seeking to persuasively communicate with their audience through written communication. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to  more...

Newsletter Writing for Non-Profit Organizations The Student will learn how to create a quality newsletter from concept through mailing on a limited budget. Non-Profit Organizations have unique budgetary issues when it comes to collateral materials such as newsletters. Often an information source as inexpensive to produce and distribute as a newsletter is overlooked due to misunderstanding the amount of work and expense involved. In this course  more...

Significantly Increase the Value of Any Property--Instructor-Led A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete  more...

The Entrepreneurship Certificate in Marketing Mastery Program A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isn ™t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time.  more...

Manufacturing Statistics Personal Training Library The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement  more...

Six Sigma Black Belt Personal Training Library The Black Belt Library gives one learner access to our four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite for the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project  more...

Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. You will be given tools that you can utilize to begin defining or redefining your teen program. At the end of each course section, you  more...

Using Databases This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. Using Databases This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. As you progress through the course you will gain a general knowledge of the terminology used in online searching and develop the skills needed to analyze  more...

Java 2 -- Building Graphical User Interfaces This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. Each unit covers detail the elements of Java necessary to build graphical user interfaces. This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. The first unit will cover the features of the java.awt.package. It explains the important methods and alignment  more...

Flash I: Mastering the Tools Produce exciting Web and multimedia presentations with Flash, the industry standard software for animation on the Web. In this intensive course, you will learn how to create the various graphic, button, and movie clip symbols that you will place in your SWF files. You will be taught by an experienced multimedia specialist, teacher, and instructional designer. Comprehensive learning modules will be  more...

14 Purchasing Best Practices Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start  more...

7 Steps to A Lot More Sales The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover hidden sales opportunities within their business. Upon completion participants will be able to implement the 7 STEPS and new bonus step on Internet Marketing to unlock the hidden sales opportunities discovered for exponential increases  more...

QuickBooks Pro 2008 Quickbooks Pro 2008 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts  more...

Advanced Certificate in Technical Writing A Certificate Program that allows students to engage in a robust course of study that they create and that is specific to their individualized learning needs. Students enrolled in this program will be able to choose from over 20 different topic areas specific to Technical Report Writing and work with a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and  more...

Bartending the Easy Way-Online This exceptional online bartending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout  more...

Bartending to the Max-Online This exceptional course is a combination of Bartending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to  more...

Basics of Organizational Communication Communication is the most important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. User is given 1 year access to this course. Organizational Communications Communication is the most important  more...

Basics Of Smart International Procurement Are you responsible for increasing your organization ™s international procurement and don ™t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be  more...

Certified Compliance Inspector of Stormwater (CCIS Certificate) The 6-hour CCIS online certification class educates and certifies municipal inspectors and jobsite stormwater managers to properly implement, inspect, and maintain a construction site for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This  more...

Certified Preparer of SWPPP (CPSWPPP Certificate) The 8-hour CPSWPP online stormwater training and certification educates and certifies individuals to prepare Storm Water Pollution Prevention Plans. Professionals certified as a CPSWPPP are also certified to implement and inspect sites for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program  more...

Coaching For Performance This course helps participants develop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access.  more...

Complaints And Angry Customers DISCONTINUED--See Replacement Courses 3431-B, Dealing With Customer Complaints. The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they ™ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings  more...

Comprehensive Leadership Training The course deliberates on what comprises effective leadership. The course looks at Leadership from different conceptual perspectives giving it a wide-ranging base. This course is meant for working people in leadership positions and for those who are about to enter into positions with leadership responsibilities. Welcome to our Comprehensive Leadership Training Course There is such a dearth of  more...

CompTIA A+ Essentials and A+ Specialist Certification Training Courses CompTIA`s A+ is a vendor-neutral certification that validates technical competency in networking administration and support. The A+ certification confirms a technician`s ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The A+ exams also cover domains such as security, safety and environmental issues and communication and  more...

Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driven  more...

Customer Service Plus The difference between success and failure in today ™s business environment is customer service. In this course you ™ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course. Customer Service Plus The difference between success and failure in today?s business environment is customer service. In  more...

Database Management This course features coverage of the important aspects of the relational PC-based database model including coverage of SQL. A highly useful methodology for designing databases is presented and illustrated through a variety of examples. This course is designed for anyone interested in gaining familiarity with database management. Someone taking this course should have some experience using a  more...

Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn ™t right, but who is a customer, and who with skill will still be one in  more...

Dreamweaver MX 2004 For MAC Users Only. Dreamweaver is the professional's choice for developing web sites and web applications. With this Dreamwaever training, go from start to finish, create and maintaining basic websites, and learn to support best practices and the latest technologies. User is given 1 year access to this course. Dreamweaver MX 2004 Dreamweaver is the professional's choice for developing web sites  more...

Microsoft Exam 70-504: TS: Microsoft .NET Framework 3.5 - Windows Workflow Foundation Application Development Training Course This course offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). QuickCert's MCTS 70-504 Course, TS: Microsoft .NET Framework 3.5 - Windows Workflow Foundation Application Development teaches students the Microsoft Visual Studio 2008 development environment and how to use the Microsoft .NET Framework 3.5 to create a Web application that delivers dynamic  more...

Expert Certificate Course in Medical Transcription with Work Placement Program With no medical background necessary, you can learn to transcribe doctor`s dictation into documents with our online training.We offer hours and hours of transcription practice prepared by doctors so youare ready for the working world when you graduate. We employ six MT instructors,train you in an online-friendly manner, and encourage students to interact witheach other in online forums. All course  more...

Expert Purchasing Management Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from  more...

Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is specific to web-writing and is unique. It is designed specifically for content developers and practitioners who want to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are  more...

Mastering Purchasing Fundamentals If you are new to purchasing, are you ready for the many challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering Purchasing Fundamentals" walks you through the purchasing process step-by-step. You'll be ready for these challenges. And you won't need the years of experience usually required to learn how to deal with these challenges. You'll get more  more...

Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft  more...

Microsoft Excel For Purchasing Professionals Are you failing to take advantage of Microsoft Excel's powerful techniques for purchasing? Look, even if you are an experienced Excel user, you may not be utilizing the tools that can help you make sound purchasing decisions and deliver top-notch presentations. The highly personal and interactive online course "Microsoft Excel For Purchasing Professionals" will enable you to perform sophisticated  more...

Microsoft Project For Purchasing Professionals Have you struggled with completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will  more...

Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for  more...

Performance Review This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal  more...

Powerful Negotiation For Successful Buying Have your suppliers figured out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you ™ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed  more...

Project Management Professional- (Self Directed) Project Management Professional is a self-directed course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. This course can be completed as quickly as you care  more...

Sales Through Service Skills Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations. It will help them through the sales through service ™ process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active  more...

SalesPlus Successful professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of  more...

Savings Strategy Development Your CEO wants to know: "Are you executing a cost savings strategy or are you just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the highly personal and interactive online class "Savings Strategy Development" can help you. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date.  more...

Senior Professional In Supply Management (SPSM ®) Certification Program Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take  more...

Set Performance Expectations This course will help you see how to identify and set performance standards for your employees ™ jobs, and see how they contribute to objective setting. You will see how to analyze and evaluate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is  more...

Stormwater Subcontractor Short Course The 1 hour online Subcontractor Short Course educates subcontractors on the basics of stormwater compliance, and the importance of protecting and maintaining BMPs on a construction site. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved  more...

Strategic Thinking Strategic thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner.  more...

Supply Management Contract Writing You ™ve noticed the changes in purchasing over the past few years, haven ™t you? The changes that have purchasers doing less order processing and more contracting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don ™t know how to write a contract. This is troublesome. Because if you aren  more...

Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members ™ capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply  more...

Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand  more...

Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team  more...

Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to  more...

The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being  more...

Writing for Business Professionals This course is designed to give you an understanding of the writing environment and in particular the business writing environment. This course will teach you what to cover in your writing and how to outline to produce a better document. The course will also cover how to get the readers attention as well as how to build professionalism into your business writing skills. User is given 1 year  more...

Build Your Own BIZ Comprehensive Certificate Complete, Build Your Own BIZ package is a web-based resource of 17 comprehensive modules designed to help you work smarter, stay competitive, and make more money. You can complete your course of study sooner than the time period stated. You will have 1 year access to this course from the day of enrollment. Group discounts available. Build Your Own BIZ? Build Your Own BIZ? is a web-based  more...

CompTIA A+ 2009 The A+ certification validates the latest skills needed by today ™s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic  more...

Microsoft Exam 70-536: TS: Microsoft .NET Framework - Application Development Foundation This course offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). The MCTS 70-536 course teaches students how to develop applications that use system types and collections, how to implement service processes, threading, and application domains in a .NET Framework application, embedding configuration, diagnostic, management, and installation features into  more...

Microsoft Exam 70-561: Microsoft .NET Framework 3.5, ADO.NET Application Development Training Course This course offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). The MCTS 70-562 course, Microsoft .NET Framework 3.5, ADO .NET Application Development teaches web and application developers the knowledge and skills to access and modify data using ADO.NET 3.5. Students will learn how to connect to data sources, selecting, querying and modifying data,  more...

Microsoft Exam 70-562: Microsoft .NET Framework 3.5, ASP.NET Application Development This course offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). The MCTS 70-562 course, Microsoft .NET Framework 3.5, ASP.NET Application Development teaches introductory-level web developers the fundamentals of Web application development and best practices for Microsoft Web development technologies, including ASP.NET 3.5, ASP.NET AJAX Extensions and  more...

Microsoft Exam 70-620: MCTS: Microsoft Windows Vista, Configuring Certification Training Course The MCTS 70-620 training course TS: Microsoft Windows Vista, Configuring teaches students how to install, upgrade and configure the Windows Vista operating system as well as how to support end-users with network connectivity, security, application installation, and compatibility issues and logon problems that include account issues and password resets. This course can be completed within a short  more...

Microsoft Exam 70-640: TS: Windows Server 2008 Active Directory, Configuring Certification Training Course This course, MCTS 70-640 Windows Server 2008 Active Directory Configuring training course teaches students to configure Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup and restore, to configure identity and access solutions with Windows Server 2008 Active Directory and to monitor and troubleshoot Active Directory related issues.This course  more...

Microsoft Exam 70-643: TS: Windows Server 2008 Applications Infrastructure, Configuring Certification Training Course The MCTS 70-643 Windows Server 2008 Applications Infrastructure Configuring training course teaches students to install, configure, maintain, and troubleshoot an Internet Information Services (IIS) 7.0 Web Server in Windows Server 2008, to migrate and deploy Windows Server 2008, and to configure, manage, monitor, and troubleshoot a Terminal Services (TS) environment. Upon completing the 70-643  more...

Microsoft Exam 70-646: PRO: Windows Server 2008, Server Administrator Certification Training Course The 70-646 PRO Windows Server 2008, Server Administrator training course teaches students to how to plan a Windows Server 2008 deployment, plan and implement Windows 2008 Security, plan a server update maintenance schedule, manage application versioning in Windows Server 2008, and troubleshoot hardware, software and network issues. 1 year access is given for this course of study which allows its  more...

Microsoft Exam 70-647: PRO: Windows Server 2008, Enterprise Administrator Certification Training Course The 70-647 PRO Windows Server 2008, Enterprise Administrator training course teaches students to how to design a Windows Server 2008 Network Infrastructure, to design an Active Directory Infrastructure in Windows Server 2008 and to design application infrastructure solutions based on Windows Server 2008 to meet varying business and technical requirements.1 year access is given for this course of  more...

Time Management The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more  more...

Work-Life Balance There are a number of historical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year  more...

Increase Productivity in 60 Minutes or Less The Increase Productivity in 60 Minutes or Less Library is a structured program focusing on three areas: Productivity with E-mail, Effective Time Management, and Efficient Meetings. This program works towards increasing productivity and efficiency throughout the workplace in just 60 minutes or less! As an extra added bonus, when you enroll you will be given up to one year access to this course.  more...

Customer Relations Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company ™s performance. This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you  more...

Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some  more...

FMLA: What Supervisors Need to Know Family structure and parental roles have changed a lot over the past fifty years, and so have the laws about when employees can take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying  more...

EEOC & ADA: What Supervisors Need to Know Discrimination is an issue that has profound ethical, legal, and personal implications for any organization. This course discusses the types of employment discrimination including Title VII of the Civil Rights Act, Equal Pay discrimination, Age discrimination and the provisions of the Americans with Disabilities Act (ADA). Armed with this information, you will be better able to identify and to  more...

FLSA: What Supervisors Need to Know Compensation for the work you do is very likely to be a key part of what takes you to the office each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business Medical transcriptionists are vital members of the professional healthcare team. Medical transcriptionists transcribe medical reports to document patients` medical care and condition. Most medical reports are transcribed from audio files recorded by the physician, but a growing number of medical reports are first compiled by speech recognition technology, then edited and corrected by medical  more...

Protecting Students in the 21st Century: What You Need to Know The Protecting Students in the 21st Century Library is a comprehensive, online internet safety program that invovles your students, teachers, and parents to keep teens safe online and with their cell phones. In addition to the online curriculum and training lessons, the program includes assessments, quizzes, and a safety pledge for students, safety plans for teachers, and a self-assessment and  more...

Valuing Diversity in the Workplace In today ™s increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization ™s success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn  more...

Effective Communication in the Workplace This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at  more...

Coaching Performance Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A  more...

Tomorrow s Managers Development Tools "A teacher affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect  more...

Pricing and Profitability for Product Managers A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,  more...

Experiencing the Behavioral-based Interview How will you know if you're in a behavioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be  more...

Problem Performance Improvement It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then  more...

Analyzing the Market This course will walk you through four crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and  more...

User State Migration The process of migrating users? documents and settings from one operating system to another is called user state migration. Migrating user settings within and enterprise environment has typically been a complex process due to the number of computers and users involved, however with careful planning and utilization of the new User State Migration Tool migration issues should be reduced. This course  more...

Improving Your Image Lee Iacocca. Madeleine Albright. Colin Powell. Are these people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial  more...

QoS Best Practices To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

QoS Best Practices To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)  more...

QoS Best Practices To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)  more...

The Mechanics of Communicating Effectively Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this  more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Coping with Criticism and Feedback We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with  more...

Brand Management Developing a Brand Strategy Brand Management: Developing a Brand Strategy gives you information on building, defending, and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this  more...

Sales Skills Prospecting Addressing Needs In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...

Quality Management Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Visual InterDev 6 0 Planning a Web Application C ourse Overview This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be  more...

Visual InterDev 6 0 Building Web Sites and Pages C ourse Overview This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and  more...

Visual InterDev 6 0 Active Server Pages and Data Access C ourse Overview This is the third course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features of Active Server Pages (ASP); create a server script and debug the server-side script;  more...

NetWare 5 Administration - Part 1 C ourse Overview This course is the first in a five-part series on Novell NetWare 5 Administration. This course covers the features and functionalities of NetWare 5, Novell Directory Services (NDS), setting up a NetWare 5 workstation, user object access, licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent  more...

NetWare 5 Administration - Part 3 C ourse Overview This course is the third in a five-part series on Novell NetWare 5 Administration. This course covers managing file system security, creating and managing login scripts, and Managing Novell Directory Services (NDS) security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To:  more...

NetWare 5 Administration - Part 4 C ourse Overview This is the fourth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To:  more...

NetWare 5 Administration - Part 5 C ourse Overview This is the fifth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with accessing resources in a multicontext Novell Directory Services (NDS) environment and the installation of a NetWare 5 server. This course is an approved study guide that will help you prepare for certification exam 50-639 and is  more...

NetWare 5 Advanced Administration - Part 3 C ourse Overview This is the third course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure and administer a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration  more...

Lotus Notes R5 Calendaring and Scheduling Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage  more...

Windows NT 4 0 Administration Fundamentals - Part 1 Course Overview This is the first course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To:  more...

Windows NT Server 4 0 Routing RAS - Part 2 Course Overview This course is the second part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of OSPF and routing tables. Configure and manage a single OSPF area. Configure multiple OSPF areas and virtual links.  more...

Windows NT Server 4 0 Routing RAS - Part 4 Course Overview This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the attributes of Demand Dial routing and configure Demand Dial routing on a Windows NT Server. Implement, test and troubleshoot DDR.  more...

Networking Technologies Series TCP IP Concepts Architecture Course Overview This course is the first in a three-part series on Transmission Control Protocol/Internet Protocol (TCP/IP). In this course, participants will learn about the basic concepts and architecture of TCP/IP. Topics covered will include an overview of TCP/IP, wide area point-to-point protocols, LAN technologies, packet networks, and IP addressing. L earn To: Identify  more...

SAP R 3 CO Activity Based Costing Course Overview The course SAP R/3 Activity Based Costing is designed to provide all employees of a company involved in Cost Accounting an overview of the possibilities supported by activity-based costing and to explain how the available functions can be used. The user will also be given the basic information required to carry out day-to-day chores within the SAP R/3 System. L earn To:  more...

Introduction to E-Commerce This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to  more...

Lotus Notes R5 Calendaring and Scheduling Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web  more...

C Programming - Part 1 Course Overview This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental  more...

C Programming - Part 3 Course Overview This course is the third in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course begins to introduce some more advanced topics. Students will learn  more...

C Programming - Part 4 Course Overview This course is the last in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some  more...

C Programming - Part 1 Course Overview This course is the first in a four-part series on C++ Programming, which is based on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class. L earn To: Identify the features supported by  more...

C Programming - Part 2 Course Overview This course is the second in a four-part series on C++ Programming, which is based on ANSI C++. The focus of this course will be on the object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance. L earn To: Override the  more...

C Programming - Part 4 Course Overview This is the last course in a four-part series on C++ Programming, which is based on ANSI C++. This course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling, incorporate standard libraries, and create well-designed class  more...

C Foundation for Non-C Programmers - Part 2 Course Overview This is the second part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s Object-Oriented (OO) features. Students will hearn how to create, use, and extend classes, as well as  more...

Building Cisco Remote Access Networks Part 1 This is the first in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course starts with coverage of the basics of WAN technologies and components. The areas then covered are: security in expanding networks, the configuration of asynchronous connections, and controlling network access through PPP. Learn To:  more...

Building Cisco Remote Access Networks - Part 2 This is the second in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course offers an overview of cable and DSL technology, the configuration and troubleshooting of DSL, Virtual Private Networks, and the creation of IKE and IPSec security policies. Learn To: Identify features of broadband technology.  more...

Building Cisco Remote Access Networks - Part 3 This is the third in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) exam. The course focuses on ISDN, with coverage of ISDN BRI, PRI and DDR. Optimizing usage of DDR interfaces is covered. The course closes with comprehensive coverage of Frame Relay connections. Learn To: Identify features of Integrated Services Digital  more...

Building Cisco Remote Access Networks Part 4 This is the fourth in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) exam. The course focuses on two main areas - quality of service and user access security. Learn To: Identify features of quality of service (QoS). Identify types of problems that can occur when merging different traffic streams. Identify the issues  more...

Data Modeling - Develop Depth to Your Models Course Overview This is the second course in a two-part series which covers Data Modeling. You will begin by learning a top-down, systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as  more...

Process and Function Modeling Course Overview Participants learn how to systematically describe the work performed by an organization using the Process Model. The process modeling technique is used to model the functional requirements of business, and should be used in conjunction with information modeling. This course can be used as part of an integrated Oracle curriculum and to supplement many of Oracle's Designer/2000  more...

Object Analysis Design Requirements Analysis Course Overview This is the first title in a series of two, and covers the same material as the first half of the Instructor Led course Object Oriented Analysis and Design Using UML. This course teaches students the principles and terminology of object oriented development, and how to apply object oriented techniques to define systems using the notation of the Unified Modeling Language (UML).  more...

Introduction to Data Warehousing Course Overview This course presents an introduction to Data Warehousing. Beginning with the basic concepts of data warehousing, this course helps you understand the processes involved in and the architecture of data warehousing. The tools involved in analyzing the warehouse data will also be covered. Finally, you'll learn about the Oracle data warehouse. L earn To: Identify the  more...

Oracle SQL and SQL Plus Advanced SELECT Statements Course Overview This course is the first course in a two-part series which covers advanced SQL and SQL*Plus. This course introduces the learner to the advanced SELECT statements and the use of subqueries in Oracle Statements. In addition, this course explores the functions used in Oracle and covers the use of set operators to combine two or more queries. L earn To: Write  more...

Oracle SQL and SQL Plus SQL Plus and Reporting Course Overview This is the second course in a two-part series which covers advanced SQL and SQL*Plus. This course introduces the learner to the fundamental concepts of SQL*Plus and queries using SQL*Plus runtime variables. In addition, this course explores saving customizations and enhancing query output. L earn To: Identify the fundamental concepts of SQL*Plus and write queries  more...

Oracle SQL Tuning Diagnostics and Tuning Schema Course Overview This course is the first in a two-part series on SQL Statement Tuning. This course will help experienced application developers to learn a tuning methodology they can use to maximize database performance with minimal effort. Participants will gain experience creating optimal access paths, such as partitioned views, B-tree indexes, bitmapped indexes, index clusters, and hash  more...

Oracle SQL Tuning Tuning SQL and the Optimizer Course Overview This course is the second in a two-part series on SQL Statement Tuning. This course will help application developers to design SQL statements that can reuse parsing and influence the optimizer to improve performance. L earn To: Identify the factors that affect network traffic. Identify the factors that affect parsing. Identify the guidelines for the reuse  more...

Oracle Form Builder Forms Fundamentals Course Overview This course is the first in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the key features, components, and capabilities of Developer/2000. In addition, this course will help participants learn how to run, create, and customize a form module. L earn To: Identify the key features,  more...

Oracle Form Builder Enhancing the User Interface Course Overview This course is the second in a six-part Oracle Form Builder series based on Oracle Developer/2000 Release 2. This course helps participants learn how to create input and non-input items, and support text items with Lists of Values (LOVs) and editors. Additionally, users will learn to create triggers and add functionality to them. L earn To: Create input and  more...

Oracle Form Builder Writing and Debugging Code Course Overview This course is the third in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will help participants learn to create and control alerts, debug PL/SQL code, and process queries. In addition, transaction processing, Form Builder application customization, and writing flexible code will be covered. L earn To: Identify  more...

Oracle Report Builder Report Fundamentals Course Overview This course is the first in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the key features of Report Builder, building a standard tabular report, and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report  more...

Oracle Report Builder Enhancing Reports Course Overview This course is the second in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the ways to enhance a report using the Data and Layout Model. In addition, this course will help participants learn how to modify layout objects and enhance matrix reports. L earn To: Enhance a report using the  more...

Oracle8 Database Administration - Manage an Instance Course Overview This course is the first in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn about the concepts and procedures associated with Oracle architectural components, using the database administration tools, managing an Oracle instance, and using National Language Support. L earn To:  more...

Oracle8 Database Administration - Create Databases Course Overview This course is the second in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn about the concepts associated with storage structure components, managing rollback segments, temporary segments, and indexes. In addition, creating and maintaining databases will be covered. L earn To:  more...

Oracle8 Database Administration - Manage Storage Structures Course Overview This course is the third in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn the concepts associated with storage structure components. In addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes. L earn To:  more...

Oracle8 Performance Tuning Managing Memory and Disk I O Course Overview This course is the second in a three-part Oracle8 Performance Tuning series. This course introduces the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention Course Overview This course is the third in a three-part Oracle8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student  more...

Oracle Form Builder R6 Forms Fundamentals Course Overview This course is the first in a six-part Oracle Developer series that is based on Oracle Developer Release 6. This course introduces the learner to the key features, components, and capabilities of Oracle Developer. In addition, this course helps learners to run, create, and customize a form module. L earn To: Identify the key features, components and capabilities of  more...

Oracle Form Builder R6 Enhancing the User Interface Course Overview This course is the second in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes how to create input and non-input items, how to create lists of values (LOVs) and editors to support text items, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically Course Overview This course is the fifth in a six-part Oracle Developer series based on Oracle Developer Release 6. This course enables learners to create Key triggers, to write code that responds to mouse events, to manage windows and canvases, and to use the Object Navigator. In addition, learners work with multiple form applications, record groups, and list items. L earn To:  more...

Oracle Reports R6 Report Fundamentals Course Overview This course is the first in a three-part Oracle Report Builder series that is based on Oracle Reports Release 6. This course introduces the learner to, the key features of Report Builder, steps involved in building a standard tabular report and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate  more...

Oracle Reports R6 Enhance Reports Course Overview This course is the second in a three-part Oracle Reports series that is based on Oracle Reports Release 6. The goal of this course is to enable developers to construct complex reports and charts using Oracle Reports. This course introduces the learner to the key features of the Data Model editor, Layout Model objects and their properties. The course also enables the learner to  more...

Windows 2000 Professional User Fundamentals Course Overview This course will introduce users to the fundamental features of Windows 2000 Professional. At the completion of this course, students will learn to identify the features of Windows 2000 and the functions of its desktop components; identify the functions of the various Windows 2000 programs; identify the functions of the various components available in the Windows Explorer  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 Course Overview This is the final course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Install the DNS Server. Configure and manage the DNS Server.  more...

Excel 2000 Fundamentals Course Overview This course provides participants with the fundamental skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and save a new workbook; add and manipulate worksheets; enter and manipulate data in single and multiple cells; use formulas and functions; format workbooks, worksheets and cells; and  more...

Site Server 3 0 Implementation - Part 2 Course Overview This is the second course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course, students will learn to identify the concepts considered when planning a catalog; perform the steps to modify an existing Web page to search  more...

Visual InterDev 6 0 Planning a Web Application Course Overview This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be  more...

Visual InterDev 6 0 Building Web Sites and Pages Course Overview This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and use  more...

Visual InterDev 6 0 Active Server Pages and Data Access Course Overview This is the third course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features of Active Server Pages (ASP); create a server script and debug the server-side script; set  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 3 Course Overview This is the third course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Extend the functionality of an application by using mechanisms for extending classes and controls. Create various kinds of  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 5 Course Overview This is the fifth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Store and retrieve data from a file and registry by using MFC. Implement remote communication by using the Socket and Serial  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 1 Course Overview This is the sixth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Create ActiveX controls. Create Component Object Model (COM) components. Create COM servers and clients. Implement advanced  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 2 Course Overview This is the seventh course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Test and debug a Visual C++ application. Deploy a Visual C++ application. Maintain and support Visual C++ applications.  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 3 Course Overview This is the final course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Create a database, maintain data integrity and import data. Write SQL statements to access data from tables and manipulate the  more...

SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 Course Overview This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the characteristics of different decision support systems and components and tools used in data warehousing;  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 Course Overview This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the design characteristics of OLAP systems and Aggregate schemas; identify the data warehouse models;  more...

IIS 4 0 Creating Configuring a Web Server - Part 2 Course Overview This is the second course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the  more...

Internet Explorer 5 0 Fundamentals Course Overview This course provides participants with the skills to use Microsoft Internet Explorer 5.0. At the completion of this course, students will learn how to search for Web pages; customize the display of Web pages; organize Web pages in the Favorites folder; save and print Web pages; identify the advanced features of IE 5.0; and use the basic features of Outlook Express. L earn  more...

Exchange Server 5 5 Concepts and Administration - Part 3 Course Overview This is the final course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify public folder contents, create a public folder strategy, view and assign public folder permissions and set public folder  more...

Exchange Server 5 5 Design Implementation - Part 1 Course Overview This is the first course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the features of shared-file messaging systems and client/server messaging systems. Identify the core and additional  more...

Exchange Server 5 5 Design Implementation - Part 2 Course Overview This is the second course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Understand the process of communication and information management between Microsoft Exchange servers in a site within a Microsoft  more...

Exchange Server 5 5 Design Implementation - Part 3 Course Overview This is the third course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the functions and configure a Dynamic RAS connector. Identify selection and routing mechanisms used by the MTA to  more...

Exchange Server 5 5 Design Implementation - Part 4 Course Overview This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the protocols used, the messages and security measures associated with Exchange Server and the Internet. Install and  more...

NetWare 5 Administration - Part 1 Course Overview This course is the first in a five-part series on Novell NetWare 5 Administration. This course covers the features and functionalities of NetWare 5, Novell Directory Services (NDS), setting up a NetWare 5 workstation, user object access, licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to  more...

NetWare 5 Administration - Part 3 Course Overview This course is the third in a five-part series on Novell NetWare 5 Administration. This course covers managing file system security, creating and managing login scripts, and Managing Novell Directory Services (NDS) security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To:  more...

NetWare 5 Administration - Part 4 Course Overview This is the fourth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Distribute and  more...

NetWare 5 Administration - Part 5 Course Overview This is the fifth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with accessing resources in a multicontext Novell Directory Services (NDS) environment and the installation of a NetWare 5 server. This course is an approved study guide that will help you prepare for certification exam 50-639 and is  more...

Introduction to the Internet and World Wide Web Course Overview This course provides Internet and Web users with the knowledge and skills required to select an Internet connection type and Internet Service Provider (ISP), locate and retrieve information on the Web, and communicate with others via the Internet. An overview of the Internet and its services, business uses of the Internet, and Internet security concerns will be covered. In  more...