Craft Telephone Seminars

Mastering the Science of Cross Examination BenefitsIt has been called 'The greatest legal engine ever invented for the discovery of truth.' Nothing grabs the attention of the judge and jury like cross examination. Done well, it can lead to victory. Done poorly, it can lead to ruin. Listen to this program as two experienced trial lawyers cover the most important points that you need to know to become a master of cross examination. Whether  more...

Dealing With Employees Who Have Been Charged With a Crime BenefitsOne of the most perplexing problems that can confront an employer arises after the employer discovers that one of its employees has been arrested and charged with a crime. Under our legal system, the familiar mantra is that an arrested person is innocent until proven guilty. So, what can you do to address situations where an employee has been arrested, or has been charged, or incarcerated  more...

Risk Management in Telephone Triage: Lessons Learned From Telephone Triage Litigation ...ice. A case study approach will be used to help providers craft telephone triage systems that improve patient care and decrease the likelihood of being sued. Learning Objectives - You will be able to describe the fundamentals of a telephone triage system. - You will be able to identify the regulatory concerns surrounding telehealth nursing. - You will be able to delineate the principles of  more...

Social Media Guidelines for Estate and Financial Planners ...will teach you how to apply a top-down messaging model to craft positions along the 'long tail' and organize communications to reinforce your brand. Gain a better understanding of the role of integrated marketing campaigns to syndicate content into the market with tools like webcasts, videos, articles, podcasts and PR promotion. Learn how mapping the level of social media presence fits specific  more...

Gatekeepers & Voice Mail: How to Reach Your Prospects Directly BenefitsIf on your prospecting calls you leave voice mails that are not returned, if your introductory emails are deleted and/or if you have been screened out by ruthless gatekeepers, then this information-packed teleconference is a must. Decision makers today are busier than ever and less accessible than ever in history. Gatekeepers screen calls, spam filters trap emails and voice mail blocks  more...