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From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value




...create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace.
Course Objectives:
Upon completion of this program, you will be able
to:
Outline the Value of Customer Service & Satisfaction
Draft a personal Vision Statement that will ensure a customer focus
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Supplier Development



Course Description:
Growing competition within the global economy has for many years been forcing enterprises to reduce their costs. However, traditional approaches had been limited to eliminating wastage within an enterprise; another way of reducing cost is through outsourcing. Cooperation with subcontractors can make them more efficient and thus enable goods to be purchased at lower prices.
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From Resolutions Training & Consulting
QuarkXPress 8 Web and Interactive Design



...o use Quarka s new Interactive features including how to create an On/ Off button for playing and stopping background sound; Create a menu with mouse-over effects; Create an image sequence to animate a logo; Add Flash (SWF) animation; Add video and video controls; and Create a scrollable text box to display content.
Prerequisites: This is an advanced level course. Because of the advanced
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Photoshop CS3 Web Production



Learn concepts and techniques for optimizing images for display on the Internet. Included: Calibrate your monitor to create outstanding Web images; basic techniques and concepts about image resolution and methods for reducing file size; Graphic formats that are appropriate for Web images, and how to choose the best one; Use Photoshop as part of creating finished web pages and export individual
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Flash CS3 Intermediate


Explore some of the more advanced features of Flash CS3, such as creating simple and complex interactive movies using ActionScript; and also creating and customizing components. In this course, students will learn the basics of ActionScript to allow creation of a basic Navigation system and applying effects to Buttons; Plan and develop movies using Storyboards; Create an interactive video game;
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QuarkXPress 8 Advanced



..., and synchronize book styles. Youa ll also learn how to create an automatic Table of Contents by defining and building a List, including Synchronizing the List throughout a Book. And finally, youa ll learn how to set up an automatically generated Index - including defining punctuation for an index, tagging and editing index entries, creating a cross-reference, and building a formatted Index.
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From The Sales Board, Inc.
Sales Training - Sales Management Training









Sales Training - Sales Management Training
1-800-232-3485
This sales training program will significantly improve presentation skills, selling strategy and technique. To a degree unmatched by any other sales training school, program or method, Action Selling will help salespeople plan, conduct, close, and follow up on a sale. Simply put, Action Selling will help your salesforce sell more
more...
From Computers Etc Software Training Center
Introduction to MS-Access
Learn how to create an Access database and work with tables, forms, queries, and reports.
more...
From Taylor Performance Solutions, Inc.
Conducting Seminars and Giving Presentations to Promote Your Business
If your team runs seminars or gives presentations to help you promote your business or organization, inquire today about this training program.
How the Training Will Help You
You will learn how to organize information so you can demonstrate knowledge and build credibility.
You will create an outline you can use in an upcoming workshop.
You will feel confident about delivering the
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From Evergreen Team Concepts
L.E.A.D.E.R.S.: 3 Hour Workshop
A comprehensive three-hour workshop designed to address the core competencies your leadership team needs to create an engaging, effective environment for your team, your customers, and your business success in the competitive marketplace.
more...
From Attract Business Now
Attract Business Now with Article Marketing Coaching Program


...stant credibility. This program gives you a blueprint to create an effective article marketing campaign that gets you FREE publicity, MORE website traffic, expert status, and attracts MORE CLIENTS.
Attract Business Now with Article Marketing is a 4-week coaching program for ANY SELF-EMPLOYED PROFESSIONAL who wants to learn how to use article marketing. Each week you'll be guided
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From Training Connection
Outlook Training
...igation Pane
Unit 5: Creating Messages
How To Create An E-mail Message
How To Select Names To Address An Email Message
How To Select Names Using AutoComplete
How To Write Message Text
How To Save And Open Unfinished Message
How To Edit And Format Message Text
How To Set Word As Your Email Editor
How To Set Message Options
How To Request A Read Receipt For A
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Word Training
...Disable The AutoComplete
How To Use AutoText
How To Create An AutoText Entry
How To Change An AutoText Entry
How To Delete An AutoText Entry
How To Use AutoCorrect Options
How To Set The AutoCorrect Options
How To Use Quick Spelling Correction
How To Use Quick Grammar Correction
Unit 6: Inserting, Overtyping and Deleting Text
How To Insert Text in a Document
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AJAX Training
...improve usability
Build edit-in-place functionality
Create an AJAX search application that pulls data from Amazon, del.icio.us, and Google.
Use JSON, YAML, and XML to communicate with the server.
Build an AJAX drag 'n' drop chess game
Outline
AJAX: the Overview
AJAX Web Applications
What Makes AJAX Cool
AJAX Technologies
Basic XMLHttpRequest
A Simple AJAX
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Sales Training
... Identify and successfully deal with client objections
Create an effective sales presentation to influence the client's perceptions
Outline
Unit 1: Sales Fundamentals
Describe and implement the sales process
Work with clients to understand their decision making process
Define common sales terminology
Unit 2: Your Personal Self
Develop positive personal
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From Save On Training
Microsoft Dynamics GP Installation and Configuration 8505







...ments for a Microsoft Dynamics GP client
Identify how to create an installation package for a client installation
Identify service packs and automatic updates
Identify the relationship of the Microsoft Dynamics GP series
Create users and grant user access in Microsoft Dynamics GP
Register Microsoft Dynamics GP
Set up security and classes in Microsoft Dynamics GP
Track user activity in
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From Boston University Corporate Education Center
Maintaining a Microsoft SQL Server 2005 Database
...ransferring Data with SQL Server Integration Services
Create an SSIS Package. Deploying An SSIS Package.
After completing this module, students will be able to:
Describe the tools and technologies for transferring data. Describe the main features of SQL Server Integration Services. Transfer and transform data with SSIS.
Module 7: Automating Administrative Tasks
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Core Data Access with Microsoft Visual Studio 2005
... Databases by Using Commands
This unit describes how to create and run commands that return a scalar value, return a result set, update data in the database, or update the schema of the database. It also describes how to create and run parameterized commands.
Lessons
ADO.NET Commands The Process for Passing Parameters into Commands
Lab 2: Querying and Updating Databases by Using
more...
Designing Microsoft SQL Server 2005 Server-Side Solutions
...ion. Design objects to manage application access. Create an auditing strategy. Manage multiple development teams by using the SQL Server 2005 security features.
Module 3: Designing a Data Modeling Strategy
This module describes the various considerations and guidelines to define standards for storing XML data in a solution.
Lessons
Defining Standards for Storing XML Data
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From Entelechy, Inc.
Instructional Design


...e assessments that are linked to learning objectives.
Create an audience profile.
Perform a task analysis.
Develop instructional strategies appropriate for the skills and content.
Create high impact learning activities based on five content types and two levels of instruction.
Select and/or develop instructional materials based on your company standards.
Evaluate
more...
From Thinkpath Training LLC
Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET (Course 2310)


...udio .NET environment and the Microsoft .NET platform to create an ASP.NET Web application that delivers dynamic content to a Web site.
This course is intended for beginning Web developers who have knowledge of the Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or Microsoft JScript . This
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From Boston University Corporate Education Center
What's New in Microsoft Visual Studio 2005 for existing Visual Studio .NET Developers(Workshop)
... and validate XML in the database using an XML Schema Create an XML Schema using the Visual Studio 2005 XML Designer Query and update XML data using XmlDocument
Lab: Writing Managed Code for SQL Server 2005
Lab: Working with XML in Visual Studio 2005 and SQL Server 2005
Unit 3: Building Data Components in Visual Studio 2005
This unit provides an opportunity for experienced
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Word 2003 Level I
... Topic 2B: Insert Text Topic 2C: Select Text Topic 2D: Create an AutoText Entry Topic 2E: Move and Copy Text Topic 2F: Delete Blocks of Text Topic 2G: Undo Changes Topic 2H: Find and Replace Text
Lesson 3: Formatting Text
Topic 3A: Change Font and Size Topic 3B: Apply Font Styles and Effects Topic 3C: Change Text Color Topic 3D: Highlight Text Topic 3E: Copy Formats Topic
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Word 2003 Level II
...ould Attend: This course was designed for persons who can create and modify standard business documents in Microsoft Word 2003, and who need to learn how to use Microsoft Word 2003 to create or modify complex business documents as well as customized Word efficiency tools. It will be helpful for persons preparing for the Microsoft Office Specialist exams for Microsoft Word 2003.
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Access 2003 Level I
...whose job responsibilities include working with tables to create and maintain records, locate records, and produce reports based on the information in the database. It also provides the fundamental knowledge and techniques needed to advance to more technical Access responsibilities, such as creating and maintaining new databases and using programming techniques that enhance Access applications.
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Access 2003 Level II
...A: Restrict Data Entry with Field Properties
Topic 3B: Create an Input Mask
Topic 3C: Create a Lookup Field
Lesson 4: Finding and Joining Data
Topic 4A: Find Data with Filters
Topic 4B: Create Query Joins
Topic 4C: Join Unrelated Tables
Topic 4D: Relate Data Within a Table
Lesson 5: Creating Flexible Queries
Topic 5A: Set Select Query Properties
Topic 5B: Create
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Excel 2003 Level I
...nage, edit, and print data.
Course Objective: You will create and edit basic Microsoft Office Excel 2003 worksheets and workbooks.
Who Should Attend: This course is designed for persons preparing for certification as a Microsoft Office Specialist in Excel, who already have knowledge of the Microsoft Office Windows 98 (or above) operating system, and who desire to gain the skills
more...
From American IT
Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET
This five-day instructor-led course will teach Microsoft Visual Basic programmers and beginning Web developers the fundamentals of Web application site implementation by using Microsoft ASP.NET and Microsoft Visual Basic .NET. This course focuses on using the Microsoft Visual Studio .NET environment and the Microsoft .NET platform to create an ASP.NET Web application that delivers dynamic
more...
From The Career Center
Cold Fusion A-Z
...ions on Web pages that list summary record information.
Create an application that displays subsets of records selected from a database and enables the user to view other subsets on demand.
Add features to a database-driven Web site that enable users to search the database for records that meet their criteria and then have the results displayed in a Web page.
Create functions and custom
more...
Cascading Style Sheets
...s, use the DIV and SPAN elements to construct styles, and create an external style sheet and linking documents to it.
Understand the rules of the cascade, and create cascading styles.
Style text with typographical properties, including aligning and indenting text, controlling the spacing of lines and characters modifying other text characteristics
Declare specific and generic fonts size
more...
E-Commerce Strategy A-Z
...e E-Commerce solutions.
Develop a Web site design plan, create an online catalog, and create an electronic storefront environment.
Identify methods of payment, enable credit card purchases, use online payment systems, and track finances.
Identify how to create a secure environment and discuss legal issues involved with creating an E-Commerce business.
Discuss the importance of
more...
FrontPage Expert Level
...sh screen, frames, forms, and FrontPage Web components to create and
manage more collaborative, dynamic, and interactive webs.
Upon successful completion of this course, students will be able to:
create an animated entry page to a web site by inserting a FrontPage Web component.
use frames and Web components to display and repurpose existing content.
acquire data using a form and
more...
From Boston University Corporate Education Center
Updating Your Database Development Skills to Microsoft SQL Server 2005
...Lab 5: Implementing a Web Service with HTTP Endpoints
? Create an HTTP Endpoint ? Test the HTTP Endpoint ? Secure the HTTP Endpoint
After completing this module, students will be able to:
? Describe the native HTTP support features in Microsoft? SQL Server? 2005. ? Implement a Web service using native HTTP endpoints.
Module 6: Using Notification Services
The information in
more...
Linux Fundamentals
...erns Configure a shell variable Use the export command to create an environment variable Escaping shell meta-characters Command substitution using backquotes and the $(command) form
Section 7 - Regular Expressions
Regular Expression Overview Regular Expressions
Lab 7 - Regular Expressions
Use regular expressions with grep to search for character patterns Practice some advanced
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Linux Networking Services
...directive Optimize Apache by turning off unneeded modules Create an index.html file
Section 9 Virtual Hosting with Apache
HTTP Virtual Servers DNS Implications Security Implications IP-based Virtual Host Name-based Virtual Host Port-based Virtual Host
Lab 9 - Configure Apache
Configure Apache Virtual Hosts Use the "Main" server for global settings
Section 10 Apache Security
more...
Managing and Maintaining a Microsoft Windows Server 2003 Environment
...ter completing this course, students will be able to:
Create and populate organizational units with user and computer accounts. Manage user and computer accounts. Create and manage groups. Manage access to resources. Implement printing. Manage printing. Manage access to objects in using organizational units. Implement Group Policy. Manage the user and computer
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Oracle Database 10g Administration Workshop I
...nteract with one another. Students will also learn how to create an operational database and properly manage the various structures in an effective and efficient manner including performance monitoring, database security, user management, and backup/recovery techniques. The lesson topics are reinforced with structured hands-on practices. This course is designed to prepare you for the
more...
Oracle9i DBA Fundamentals I
This course is designed to give the Oracle database administrator (DBA) a firm foundation in basic database administrative tasks. Students will gain a conceptual understanding of the Oracle9i database architecture and how the architectural structures work and interact with one another. Students will also create an operational database and properly manage the various structures in an effective and
more...
Planning Implementing and Maintaining Microsoft Windows Server 2003 Active Directory Infrastructure
... logical and physical components of Active Directory. Create and configure a forest and domain structure by using an Active Directory infrastructure design. Plan and implement an organizational unit structure. Plan and implement Active Directory user, group, and computer accounts. Plan and implement a Group Policy strategy to centrally manage users and computers in an
more...
Developing Web Applications Using Microsoft Visual Studio NET
This five-day, instructor-led course will teach Microsoft Visual Basic programmers and beginning Web developers the fundamentals of Web site implementation by using Microsoft ASP.NET and Microsoft Visual Basic .NET.
This course focuses on using the Microsoft Visual Studio .NET environment and the Microsoft .NET platform to create an ASP.NET Web application that delivers dynamic content to the
more...
Managing a Microsoft Windows Server 2003 Environment
...lent knowledge and skills.
What you will achieve
Create and populate organizational units with user and computer accounts.
Manage user and computer accounts.
Create and manage groups.
Manage access to resources.
Implement printing.
Manage printing.
Manage access to objects in using organizational units.
Implement Group Policy.
Manage the user and computer
more...
From TrainingConnections.ORG
Employee Motivation
Do you need to motivate your employees? Create an environment that fosters motivation? To improve employee job performance?
This course is designed to prepare individuals, and in particular managers, to increase motivation levels within any organization. It provides a strong foundation on motivation theory as well as a roadmap from which a successful motivation system can be built after the
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Nurturing A Customer Service Environment
Many companies make the mistake of having "customer service" for a buzz word and yet have no real plan in place to create an environment that fosters excellent service.
This class addresses the problems behind the scenes that affect front line customer service and how to get everyone involved in the process.
more...
From Applied Computer Training & Technology
Introduction to Windows



Students will create a document by using WordPad, organize files, work with the Help and Support Center, create an efficient work environment by using the Control Panel and Accessibility programs, work with media, clean up their system, and find information on the Internet.
more...
From StarJourney Training & Seminars
Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET


This five-day, instructor-led course will teach Microsoft Visual Basic programmers and beginning Web developers the fundamentals of Web application site implementation by using Microsoft ASP.NET and Microsoft Visual Basic .NET. This course focuses on using the Microsoft Visual Studio .NET environment and the Microsoft .NET platform to create an ASP.NET Web application that delivers dynamic
more...
From Henderson Training
Powerful Feedback
...ployees on results"
The most successful managers work to create an environment where employees know how they are performing and how they are contributing to the company. Too often managers rely on no news is good news to impart performance feedback.
What we know is that feedback must be an ongoing management activity that combines collaboration, mutual evaluation and regular dialog.
more...
