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From 123-CBT Computer Based Training
The Fundamentals of Business Crises Management

The Fundamentals of Business Crises Management
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The Fundamentals of Business Crises Management
Preparing for Business Crises

...Crises
Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for developing crisis
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Responding to Business Crises

...Crises
Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis
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Recovering from Business Crises

...Crises
The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications
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The Banking Industry Overview Version 2
...lenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk.
This course provides an overview of the banking industry. First, this course provides an introduction to the banking industry's value chain,
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Organizational Crisis Management Series

The Organizational Crisis Management Series includes the following courses: Organizational Crisis Management: Anticipating & Planning for Crises Organizational Crisis Management: Managing a Crisis Organizational Crisis Management: Resolving Crises in Organizations To review individual course descriptions, please return to the previous page and select the desired title(s).
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Managing Change Overcoming Change Obstacles

...ically, you will learn about resistance, complacency, and crises, three main obstacles to change. Why a commitment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the different types of change teams that exist. Learn To Identify the various negative reactions to
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Organizational Crisis Mgmt Anticipating Planning for Crises

... place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to be considered, teams that need be created, and other general recommendations. The course
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Organizational Crisis Mgmt Managing a Crisis

...r a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product recalls, executive departures,
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Organizational Crisis Mgmt Resolving Crises in Organizations

This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media,
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Advanced Business Comm Enhancing the Comm Message

...e management and communication in times of organizational crises. Learn To To identify guidelines for writing effective e-mail messages. To identify guidelines for writing effective negative messages. To identify guidelines for writing persuasive messages. To identify guidelines for communicating with people of other cultures. To identify considerations for writing
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Advanced Business Communication - Effective Business Communication
The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity,
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From Serebra Learning Corporation
The Banking Industry Overview Version 2
...lenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk.This course provides an overview of the banking industry. First, this course provides an introduction to the banking industry's value chain,
more...
Organizational Crisis Management - Planning for Crises
... place is emphasized. The course then covers planning for crises for example how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to be considered teams that need be created and other general recommendations. The course
more...
Organizational Crisis Management - Managing a Crisis
This course focuses on management during and after a crisis. It starts by covering challenges presented by crises the importance of crisis recognition and immediate management strategies on sudden crisis outbreak. It then moves on to management of information decision-making and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types for
more...
Organizational Crisis Management - Resolving Crises in Organizations
This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls controlling the communication flow messages and audiences and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders giving particular attention to employees. The final section covers communication with the media providing
more...
Advanced Business Communication: Enhancing the Communication Message
The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos intercultural communication and communication with the media and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication how to deal with cultural diversity communicating
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Managing Change: Overcoming Change Obstacles
In a Managing Change: Overcoming Change Obstaclesa you will learn about the obstacles you may encounter while implementing change. Specifically you will learn about resistance complacency and crises three main obstacles to change. Why a commitment to change is important and how best to communicate during a change are also covered in this course as is the importance of change teams and the
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From Global Ethics University
Ethical Decision-Making Skills


This is a foundational course that prepares employees for the various ethical dilemmas they face on the job from situational dilemmas to full-blown ethical crises.
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