Online Crisis eLearning Training

Communicating with Power and Confidence Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...

Advanced Administrative Support Simulation You're an administrative assistant at the corporate headquarters of King's Stores Company, a chain of retail stores, and report to Maxine Washington, Merchandising Manager. Recently, you were disappointed when Maxine turned you down for a promotion. During a meeting with Maxine, you'll have the opportunity to find out to why she didn't promote you. You'll need to listen actively and effectively to  more...

Managing and Maintaining Brand Equity ...oke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into the market, consumer tastes change, fashions come and go and even lifestyles change. How can you respond successfully? By being ready for change and having a plan of action. This course  more...

Code of Conduct - The Work Place This course enables you to identify guidelines for working in a secure and healthy environment and to recognize the importance of clear boundaries and effective communication both internal and external to the company. Compliance areas covered include discrimination and harassment, EEO, violence, safety and health, environmental safety, political activities, quality communications, and crisis  more...

E-mail and Internet Use E-mail and Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to  more...

Workplace E - Quality Communication This course teaches you the guidelines for successful communication in the workplace, and emphasises the importance of following company guidelines during a crisis. All employees within an organization, whether new hires or as a refresher program for long-term employees  more...

Workplace Manager Quality Communication This course teaches you the guidelines for successful communication in the workplace, and emphasises the importance of following company guidelines during a crisis. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...

Object-Oriented Analysis and Design with UML Fundamentals To introduce basic OOAD principles, the Rational Unified Process, and the role of UML Web developers  more...

NFPA 1600 Disaster Emergency Management Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity Programs (NFPA 1600). The NFPA 1600 standard is a  more...

Organizational Crisis Management - Planning for Crises ...urse defines and examines what is meant by Organizational Crisis Management noting the special need for crisis management in todaya s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises for example how to assess your organization's level of preparation and how to forecast potential crisis  more...

Organizational Crisis Management - Managing a Crisis ...crisis. It starts by covering challenges presented by crises the importance of crisis recognition and immediate management strategies on sudden crisis outbreak. It then moves on to management of information decision-making and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types for example product recalls executive departures strikes  more...

Organizational Crisis Management - Resolving Crises in Organizations This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls controlling the communication flow messages and audiences and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders giving particular attention to employees. The final section covers communication with the media providing  more...

Advanced Business Communication: Enhancing the Communication Message ...ltural communication and communication with the media and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication how to deal with cultural diversity communicating through the media the effective handling of press releases press conferences and media interviews. In addition students will learn about  more...