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Strategic Planning and Management on-line e-learning cbt (computer based)study at homecourseware ...t Century, and its global economy, the art of planning is critical to the future focus of organizations. Performing at a higher level is now paramount to organizational longevity. Often times there is need for split second decison making. This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management. The course is  more...
Trade Secrets & Their Protection on-line e-learning cbt (computer based) Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...
Supervisor`s Role in Preventing Accidents on-line e-learning cbt (computer based) ...ole in Preventing Accidents, we ease supervisors into the critical part that they play in preventing accidents in the workplace. Is it a bird? Is it a plane? Supervisors will learn to identify and eliminate sources of hazards in the workplace. They?ll learn to train, coach, and be open to employee input. They?ll learn to investigate and prevent accidents. They?ll learn to consistently enforce  more...
Ready, Set, XML for Non Programmers on-line e-learning cbt (computer based)study at homecourseware ...software from your desk to the user. You learn about the critical role of software called a parser, that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema. Then you create all parts of an XML document, learning how to start and end a tag, how to write the  more...
Preventing Sexual Harassment for Leaders on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...s out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet these legal requirements. The course provides tools and tips for promoting a harassment-free environment, and suggestions on how to set a positive example for others. It also includes an example of an effective policy statement. IMPORTANT NOTE: INTERNET  more...
Negotiate to Win on-line e-learning cbt (computer based) ...critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added  more...
Introduction to XML on-line e-learning cbt (computer based)study at homecourseware ...software from your desk to the user. You learn about the critical role of software called a parser that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema. Then you create all parts of an XML document, learning how to start and end a tag, how to write the names  more...
Introduction to Customer Relationship Management-Part 1 on-line e-learning cbt (computer based) ...s well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers  more...
Innovation in the Workplace ...rk the next Big Idea for your organization. It s also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed  more...
How To Master Supervision on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...l contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions face  more...
How to Critically Evaluate Your Business Plan on-line e-learning cbt (computer based) ...ieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...
How to Analyze a Film Self-Directed ...nalytical film studies lessons. It is geared to teach the critical tools used to analyze films, breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and successful screenwriters to see the special qualities that are unique to film and learn the vernacular utilized to  more...
Computer Security Awareness Training (CSAT) on-line e-learning cbt (computer based) ...ity Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the critical  more...
Build Your Own BIZ(tm) - Writing a Business Plan ... your successful business plan by exploring the following critical steps of business plan design: Defining the role of a business plan Conducting in-depth research Telling your story Planning for the future Setting SMART(Specific, Measurable, Actionable, Realistic, Time-framed) Goals Securing Investors and External Supporters Raising Capital Prewriting the business plan Writing the plan The  more...
Build Your Own BIZ(tm) Comprehensive Certificate ...h timely expert advice, actionable templates, and mission-critical insights to daily challenges in the following areas: Business Operations, Customer Service, Finance, Human Resources, Sales and Marketing. What Does It Do? Provides News & Action Alerts News feeds relevant to business are communicated on the front page and updated continuously to keep you informed of the ever-changing business  more...
Build a Powerful Marketing Strategy--Instructor-Led on-line e-learning cbt (computer based) ...e the right message to that group. These simple rules are critical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think  more...
Build a Powerful Marketing Strategy--Self-Directed on-line e-learning cbt (computer based) ...e the right message to that group. These simple rules are critical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think  more...
Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing on-line e-learning cbt (computer based) ...ment. In an interpretation letter OSHA states that "it is critical that trainees have an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go further with the training or to understand related training content until a response is received." Therefore, it is OSHA's policy that using an email system to answer questions  more...
Build a Powerful Branding Strategy--Instructor-Led on-line e-learning cbt (computer based) ...p U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...
Build a Powerful Branding Strategy--Self-Directed on-line e-learning cbt (computer based) ...p U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...
Bloodborne Pathogens on-line e-learning cbt (computer based) ...ment. In an interpretation letter OSHA states that ?it is critical that trainees have an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go further with the training or to understand related training content until a response is received.? Therefore, it is OSHA?s policy that using an email system to answer questions  more...
Basics Of Smart International Procurement on-line e-learning cbt (computer based) ...cs of Smart International Procurement? will teach you the critical things every purchasing professional needs to know before buying from foreign suppliers! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to  more...
AS9100 Aerospace Standard General Employee Training on-line e-learning cbt (computer based) ...000 along with the addition of 80 additional requirements critical to Aerospace Quality. This international standard is administered by the International Aerospace Quality Group (IAQG) and referred to by three different names: AS 9100 (Americas) = EN9100 (Europe) = JISQ9100 (Asia Pacific), although it is recognized as the same standard globally. AS9100 requires an organization?s QMS to  more...
American Citizenship Test Prep on-line e-learning cbt (computer based) ...he American citizenship test. This course contains seven critical aspects of information that you will need to know, including: rights and responsibilities of American citizens and aspects of eligibility to apply for citizenship, American History, American Government, American Holidays and Symbols, U.S. Constitution (Preamble and Articles), U.S. Constitution (Bill of Rights and Articles) and  more...
Advanced Customer Relationship Management -Part 2 on-line e-learning cbt (computer based) ...s well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group entitled "Customer Relationship Management: Year 2000 Edition" the CRM  more...
Adobe Fireworks CS3 on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get your designs from the rest of the CS3 suite out to the web and ready for the masses with Adobe Fireworks CS3. This program picks up where Adobe's old ImageReady left off and comes packed with new features to  more...
Adobe Photoshop CS4 Extended: Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Mastery of Adobe Photoshop CS4 requires a solid foundation in the fundamental tools and techniques used by the pros to create eye-popping effects, achieve stunning visuals. Total Training for Adobe Photoshop CS4  more...
Adobe Photoshop CS3: Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. If you are just starting out with Photoshop or you need a refresher on keyboard shortcuts, the basics of selecting colors or elements in photos, special effects and layering, then the Photoshop CS3 Essential  more...
Adobe Photoshop CS3: Advanced on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your skills to new heights with the Photoshop CS3 Advanced video series. With Adobe Certified Photoshop Expert Justin Seeley as your host, you'll learn how to manage and organize your images using Adobe  more...
Adobe InDesign CS3: Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adam's combination of real-world design experience, technical expertise, and training background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3  more...
Adobe Illustrator CS3: Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. These easy to follow, in-depth lessons show you how to create top quality artwork using Adobe Illustrator CS3. Our lessons focus on best practices for producing better images easier and faster ? ensuring the most  more...
Adobe Illustrator CS3: Advanced on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Unlock the secrets of Adobe Illustrator CS3 as you learn advanced tricks and techniques in this video series. Showcasing his sense of design and creativity, your host, Geoff Blake teaches you how to make  more...
Adobe Flash CS4 Professional: Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. This introductory training is tailored specifically to the needs of a beginner or intermediate user of Adobe Flash CS4. During the course you will learn how to create, animate and efficiently mange your rich  more...
Adobe Flash CS3: ActionScript 3 Animation and Games on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Advance your knowledge and use of ActionScript 3 by taking a specific look into Animation and Game Design. Instructed by John Ulliman, this series which is available online and on DVD-ROM, goes step-by-step  more...
Adobe Flash CS3 Professional: Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Give your website a new look! Now is the time to give it a zap of creativity with animated objects and sound effects. Whether you are a web designer or game developer, you will learn the necessary techniques to  more...
Adobe Flash CS3 Professional: ActionScript 3 UI & Data on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Explore new territories in the land of data handling and user interface (UI) design with ActionScript 3 language in Flash CS3. With John Ulliman as your guide, this video series provides plenty of hands-on  more...
Adobe Flash CS3 Professional: ActionScript 3 Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get up and running on the newest version of ActionScript, which is included with Flash CS3. If you are new to ActionScript 3.0, this series shows you how to make your Flash applications more dynamic by using the  more...
Adobe Encore CS3: Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe? Encore? CS3 is the Adobe Premiere Pro's disc authoring application. Reach the widest possible audience with Adobe Encore CS3 software, now included with Adobe Premiere? Pro CS3. Explore the rich set of  more...
Adobe Dreamweaver CS4: Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Beginner and Intermediate web designers will find the tools and techniques discussed to be invaluable while designing, updating and creating websites using Dreamweaver CS4. Once oriented with the new CS4  more...
Adobe Dreamweaver CS3: Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe Dreamweaver CS3 places the tools in your hands to quickly and easily design, develop and eye catching and manageable websites. During this comprehensive introduction to Dreamweaver CS3 you will cover the  more...
Adobe Dreamweaver CS3: Advanced on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your web design to next level with the Adobe Dreamweaver CS3: Advanced training series. Instructed by Janine Warner, you'll learn tips and tricks for working with Adobe's latest award-winning design program  more...
Adobe CS3 Web Design: Workflow on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Hone your web design skills as you learn how to use the new features in CS3 Web Design Workflow. Hosted by Abbas Rizvi, this video series teaches you how to bring your Photoshop or Illustrator artwork  more...
Adobe CS3 Production Premium: Workflow on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Start with some important tips on shooting and capturing video with OnLocation for a smoother rough cut. Then once you've organized the clips into bins in Premiere Pro, and added the clips to the timeline, you're  more...
Adobe CS3 Print: Workflow on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Learn how to design successfully for print using Adobe CS3 Print Workflow. With print production specialist Claudia McCue as your host for this series, you'll learn what it takes to get your designs printed.  more...
Adobe CS3 Design: Workflow on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Watch your creativity flourish with Adobe CS3 Design Workflow. With Geoff Blake as your coach, you'll learn how to build InDesign layouts, edit raster images with Photoshop, manipulate vector objects with  more...
Adobe After Effects CS3: Essentials on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Discover the world of animation with After Effects CS3 Essentials. Hosted by professional animator Ko Maruyama, these training videos focus on new features and essential tools including Shape Layers, the Puppet  more...
Adobe After Effects CS3: Advanced on-line e-learning cbt (computer based) ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get ready to dive in deeper than basic editing and compositing with these entertaining and educational videos on the advanced feature set in After Effects. You'll explore the 3D environment to understand better  more...
Developing A Child s Critical Thinking Skills on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques that adults will  more...
Succeeding as a Supervisor on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments,  more...
From 123-CBT Computer Based Training
Writing a Marketing Plan Phase 1 on-line e-learning cbt (computer based) This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...
The Role of Critical Thinking in Organizations on-line e-learning cbt (computer based) ...critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas.  more...
Developing Fundamental Critical Thinking Skills on-line e-learning cbt (computer based) ...yze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your  more...
Strategies for Facilitating Critical Thinking on-line e-learning cbt (computer based) ...orkplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...
Critical Thinking Skills for Managing on-line e-learning cbt (computer based) ...ssociates and former editor, Harvard Business Review. The Critical Thinking Skills for Managing course charts the concepts and skills that can transform competent leaders into discerning situation analysts, focused problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process;  more...
Organizational Scope of Critical Thinking on-line e-learning cbt (computer based) "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...
Process Management Skills on-line e-learning cbt (computer based) ...oddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the manager's organization.To be efficient as a manager, you have to develop a suite of organizational skills including time management, performance management, and stress management.This course will help you develop your skills at organizing and scheduling activities such as meetings,  more...
Strategies for Transitioning into Management on-line e-learning cbt (computer based) ...h transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an effective manager.  more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) ...east of the constantly shifting geopolitical landscape so critical to success in this sector. This course provides a high-level view of the industry environment, including its scope and structure, and navigates learners through relevant business and regulatory issues. Also examined are the forces shaping this industry, its key players, business drivers and challenges, and the strategic  more...
Establishing Team and Customer Relationships on-line e-learning cbt (computer based) ... establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king  more...
Advancing Service Expertise on-line e-learning cbt (computer based) ...ce by giving it form in a structured plan. Understand the critical differences in specialized service when you are dealing with customers over the phone. And since technology now has an increasingly important place in daily business, you'll integrate tips for service-friendly e-mail into your customer assistance practices. With interactive examples, simulated dialogues, and game-like exercises,  more...
Customers Confrontation and Conflict on-line e-learning cbt (computer based) Is there anything that can torpedo your work day more than an arrogant, obnoxious, rude customer? YES Not knowing how to handle one It's challenging to stay service-minded when the person you are dealing with is being "difficult." This course will give you the perspective to effectively cope with customer conflict, and sound methods to deal with all types of potentially confrontational situations.  more...
Effective Telephone Techniques on-line e-learning cbt (computer based) ...critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones,  more...
Connecting and Communicating on-line e-learning cbt (computer based) Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...
Asserting Yourself Professionally on-line e-learning cbt (computer based) ... aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to  more...
Higher Purpose Listening on-line e-learning cbt (computer based) Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding.  more...
Customer Relationship Management - Fundamentals of CRM on-line e-learning cbt (computer based) Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...
The Fundamentals of Effective Thinking on-line e-learning cbt (computer based) ...n this course, you'll explore how to think about the most critical business skill of all--thinking itself. You'll first learn about the counterproductive thinking patterns and tendencies most people naturally fall prey to. You'll then discover how these largely intuitive tendencies manifest themselves in problem-solving mind-sets and decision-making styles. Finally, you'll take the necessary  more...
Planning Project Procurement and Requesting Seller Responses on-line e-learning cbt (computer based) ...purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement Management, and how these processes interact with the overall project life cycle. You will also obtain the skills and knowledge required to enable you to: plan purchases and acquisitions,  more...
Elements of Project Time Management on-line e-learning cbt (computer based) ...critical aspect of any project; if project success is to be achieved, a time management system must be used. This course will cover the inputs, tools and techniques, and outputs of the Project Time Management processes that deal with defining project activities, sequencing project activities using the Precedence Diagramming Method, and estimating the resources needed to complete these  more...
Oracle Database 11g Diagnostic Enhancements and Using the Data Recovery Advisor on-line e-learning cbt (computer based) recognize the steps for detecting, diagnosing, and repairing critical errors and data failures in Oracle Database 11g, using its enhanced, proactive, diagnostic tools, such as Automatic Diagnostic Repository, Support Workbench, SQL Repair Advisor, and the Data Recovery Advisor.  more...
Advanced Database Recovery and Repair in Oracle 10g on-line e-learning cbt (computer based) To outline the processes for recovering non-critical files, performing incomplete recoveries, and repairing corrupted components of databases  more...
Implementing NET Remoting and WSE in VB NET Applications on-line e-learning cbt (computer based) To recognize how to implement a security solution for .NET Remoting, identify the enhanced security features provided by WS-Security, and distinguish between critical WSE security classes  more...
Effectively Communicating in Teams on-line e-learning cbt (computer based) Teams rely on the participation, input, and opinions of all team participants. Learning to speak up and encouraging others to open up are important to a team's communication. Giving and receiving feedback gracefully is another critical part of communicating with team members. Without effective feedback, little will be accomplished. Effective team communication skills don't just happen. In this  more...
Implementing NET Remoting and WSE in C NET Applications on-line e-learning cbt (computer based) To recognize how to implement a security solution for .NET Remoting, identify the enhanced security features provided by WS-Security, and distinguish between critical WSE security classes  more...
Facilitating Virtual and On-site Teams on-line e-learning cbt (computer based) ...g how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of  more...
Accessing Exchange Server 2007 Remotely on-line e-learning cbt (computer based) ...critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full functionality of Outlook by using  more...
IDE SCSI and Server Storage on-line e-learning cbt (computer based) To identify critical server storage technologies and the functions and features of IDE and SCSI  more...
Introduction to Six Sigma on-line e-learning cbt (computer based) When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method for business improvement in  more...
Six Sigma Listening to the Voice of the Customer on-line e-learning cbt (computer based) "Let the buyer beware." That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and  more...
Six Sigma Team Leadership on-line e-learning cbt (computer based) ...s. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course provides potential team leaders with strategies for selecting the right team members and assigning roles within the  more...
Six Sigma and Critical Customer Requirements on-line e-learning cbt (computer based) Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn  more...
Collecting and Summarizing Data on-line e-learning cbt (computer based) ...aseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current status of performance and processes, monitor improvement efforts, and evaluate success at the conclusion of those efforts. Data puts teeth into process improvement and provides solid evidence that your efforts are bearing fruit.In this  more...
Preparing as the Interviewee on-line e-learning cbt (computer based) Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral  more...
Creating and Analyzing an Operating Budget on-line e-learning cbt (computer based) Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result  more...
Principles of Financial Statements on-line e-learning cbt (computer based) This course presents an overview of the principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management.  more...
Components of Financial Statements on-line e-learning cbt (computer based) This course presents an overview of the relationship between business management decisions and financial statements, introducing the learner to critical concepts and terminology that are necessary for conducting an applied interpretation of financial statements.  more...
Pricing and Profitability for Product Managers on-line e-learning cbt (computer based) A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,  more...
Foundations for Business Execution on-line e-learning cbt (computer based) ... do things stay the same in business, even when change is critical to an organization's success? The answer lies in the art of business execution.Business execution is about achieving results. It's about turning ideas into actions and dreams into reality. It's not a process or a formula, but a state of being that will permeate and transform your entire organization. This course will provide you  more...
Creating a Business Execution Culture on-line e-learning cbt (computer based) ...xecution culture in your company. One lesson explores the critical role leaders play in creating an execution culture. You'll learn about ways to turn your visions and ideas into actions. Do you have the right team in place to execute your ideas? You'll learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from  more...
Leading by Enabling on-line e-learning cbt (computer based) In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...
Balanced Scorecard - Corporate Strategy on-line e-learning cbt (computer based) In "Balanced Scorecard: Corporate Strategy," you will learn how to develop and formalize your organization's corporate strategy to achieve strategic business objectives. You will also learn the role a balanced scorecard plays in the strategic-planning process, as well as other models and tools that enable you to execute a strategic analysis. Finally, you will learn which pitfalls to avoid and  more...
Balanced Scorecard - Measuring Business Objectives on-line e-learning cbt (computer based) In "Balanced Scorecard: Measuring Business Objectives," you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your  more...
Oracle9i Database Admin Perform Database Backups on-line e-learning cbt (computer based)cd rom ...Enterprise Manager Console. Students assess the status of critical database files using SQL*Plus commands. In addition, students create a standby database, identify the steps involved in synchronizing a standby database, and activate, refresh, and update a standby database. Learn To • Identify the factors to consider when defining a backup and recovery strategy. • Multiplex  more...
IBM DB2 Universal Database V6 1--Administration on-line e-learning cbt (computer based)cd rom ... or OS/2 environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a  more...
IBM DB2 Universal Database V6 1--Administration on-line e-learning cbt (computer based)cd rom ... or OS/2 environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a  more...
Oracle8i Backup and Recovery Troubleshooting Recovery on-line e-learning cbt (computer based)cd rom ... in a two part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and  more...
Oracle8i Backup and Recovery Strategies Backups on-line e-learning cbt (computer based)cd rom ... is the first course in a two-part series that covers the critical skills in planning and implementing database backup and recovery strategies. This course introduces the learners to the backup and recovery goals and functions of the various structures and processes in the Oracle architecture. In addition, participants learn to manage archive processing and maintain a recovery catalog. This  more...
Oracle8 Backup and Recovery - Troubleshooting and Recovery on-line e-learning cbt (computer based)cd rom ... in a two-part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and  more...
Oracle8 Backup and Recovery - Strategies and Backups on-line e-learning cbt (computer based)cd rom ...a two-part series that will introduce participants to the critical task of planning and implementing database backup strategies. In this course, users will be introduced to backup concepts and the Oracle architecture. They will learn how to change the archive mode of a database and configure a database for archive processing. Additionally, users will be presented with the components and  more...
Visual C 6 0 Designing Implementing Desktop Applications - Part 4 on-line e-learning cbt (computer based)cd rom ...mination situations. Identify the steps to implement the critical sections thread synchronization object. Identify the steps to implement the mutexes thread synchronization object. Identify the steps to implement the semaphore thread synchronization object. Unit 4: Creating Dynamic Content Duration: 1 Hour(s) Identify the functions that are used in creating dynamic user interfaces  more...
Oracle 11i10 System Admin Workflow Applications Manager on-line e-learning cbt (computer based)cd rom ...ition, it explores options to monitor system performance, critical activities, and business flows of an organization. Finally, it covers features that help in diagnosing and resolving system issues. Learn To: Identify the mandatory steps for setting up Oracle Workflow. Identify options that enable you to set up global workflow preferences. Identify key concepts related to setting  more...
Oracle Database 10g Administration Workshop II Part 2 on-line e-learning cbt (computer based)cd rom ...xplain the various RMAN commands. Diagnostic sources, non-critical recovery, and incomplete recovery concepts are also covered in this course. Learners will also learn how to perform incomplete recovery. Learn To: Match various RMAN commands with their features. Distinguish between the methods for issuing RMAN commands. Identify features of the BACKUP command. Identify features  more...
Advanced Six Sigma The Define Phase of DMAIC on-line e-learning cbt (computer based)cd rom ...nderstanding of the customer's needs and wants Specifying Critical to Quality (CTQ) characteristics. Learn To: Use DMAIC to resolve problems. Finding & Engaging the Six Sigma Champion within a Company. Setting project expectations regarding duration, time involved, and results to expect. Establish Kano model as a key tool for customer satisfaction. Specify and agree on the  more...
SAP R 3 and the Euro on-line e-learning cbt (computer based)cd rom Course Overview The EURO and SAP R/3 course provides all those who are strategically involved in the EURO conversion with an overview of the EURO's effects on operational procedures, and the process required to adopt the new currency. It teaches the basics of what should be known before and during the introduction of the EURO. The course looks at the connection between the EURO and the R/3  more...
Business Intelligence on-line e-learning cbt (computer based)cd rom Course Overview This course builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is  more...
Process and Function Modeling on-line e-learning cbt (computer based)cd rom ... Process Modeling Duration: 2 Hour(s) Identify the critical concepts of a method. Identify the components of a method. Identify the techniques used during a system development effort. Identify the uses of process modeling. Identify the benefits of process modeling. Identify how the context process model is used to scope the system. Identify how the process model acts as a technique  more...
Windows 2000 Technical Overview on-line e-learning cbt (computer based)cd rom ...nt. Identify the benefits of the Transaction Server for critical applications. C ontent Emphasis Skills-Based A udience This course is intended for IT professionals who have or will implement Microsoft Windows 2000. T otal Learning Time 4 Hour(s) Course Contents Unit 1: Main Features of Windows 2000 Duration: 2 Hour(s) Identify the benefits of Windows 2000.  more...
Project 2000 Proficient User on-line e-learning cbt (computer based)cd rom ...y the differences between work and duration. Display the critical path of a project. Insert a project link in a master project. Add a task to the plan of a master project. Save the baseline plan of a master project. Create a cross-project link to a master. Increase the priority of a selected task. Record the status of a task in the sheet format in Project 2000 by using the Project menu.  more...
Advanced Project Leadership Selling Project Mgmt to the Organization on-line e-learning cbt (computer based)cd rom This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...
Strategic Sales Developing Executive Proposals on-line e-learning cbt (computer based)cd rom In Strategic Selling: Developing Executive Proposals, you will learn the keys to preparing an effective written proposal, the questions to answer before writing a sales proposal, and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the  more...
Balanced Scorecard Corporate Strategy on-line e-learning cbt (computer based)cd rom The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. Learn To: Identify the difference between strategic planning and operational efficiency. Identify the importance of  more...
Balanced Scorecard Measuring Business Objectives on-line e-learning cbt (computer based)cd rom ...ness unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s balanced scorecard. Learn To: Identify the importance of communication when using the balanced scorecard. Identify ways that an organization can provide sufficient support  more...
Defining Microsoft NET Solution Architectures Part 1 on-line e-learning cbt (computer based)cd rom ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of Microsoft Solutions Framework (MSF). To identify features of phases in Microsoft Solutions Framework (MSF). To identify features of Unified Modeling Language (UML). To identify  more...
Defining Microsoft NET Solution Architectures Part 2 on-line e-learning cbt (computer based)cd rom ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify guidelines for selecting a monitoring strategy. To identify considerations for selecting a globalization strategy. To identify considerations for determining a data storage specification.  more...
Defining Microsoft NET Solution Architectures Part 2 on-line e-learning cbt (computer based)cd rom ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify guidelines for selecting a monitoring strategy. To identify considerations for selecting a globalization strategy. To identify considerations for determining a data storage specification.  more...
Defining Microsoft NET Solution Architectures Part 3 on-line e-learning cbt (computer based)cd rom ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of the physical design phase. To identify features of the research stage within physical design. To identify features of the analysis stage within physical design. To identify  more...
Defining Microsoft NET Solution Architectures Part 4 on-line e-learning cbt (computer based)cd rom ...urse. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution architecture. To identify guidelines for planning for application security. To identify guidelines  more...
Defining Microsoft NET Solution Architectures Part 3 on-line e-learning cbt (computer based)cd rom ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of the physical design phase. To identify features of the research stage within physical design. To identify features of the analysis stage within physical design. To identify  more...
Project 2002 Proficient User on-line e-learning cbt (computer based)cd rom ...soft Project 2002. o To identify methods to display the critical path in Microsoft Project 2002. o To identify applications associated with Microsoft Project Server 2002. o To log on to Microsoft Project Server 2002 by using Microsoft Project Web Access. o To identify administration functions in Microsoft Project Web Access. Audience This course is aimed at project managers, end  more...
Interpersonal Communication Listening Skills on-line e-learning cbt (computer based)cd rom ...ls teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To  more...
Defining Microsoft NET Solution Architectures parat 4 on-line e-learning cbt (computer based)cd rom ...urse. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution architecture. To identify guidelines for planning for application security. To identify guidelines  more...
Listening Skills The Fundamentals of Listening on-line e-learning cbt (computer based)cd rom ...ng. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by providing an explanation of the types of questions the learner should ask the speaker. Finally, it focuses on improving understanding of messages. Learn To Understand the listening process. Interpret  more...
Call Center Mgt Measuring Quality Performance on-line e-learning cbt (computer based)cd rom ...ly guidelines for using a virtual response unit to manage critical call volume. Simulation Overview: Icon has decided to upgrade the call center for its Industrial Services and Manufacturing Division in order to more effectively manage increasing call volume. As the Call Center Manager, you will meet with Paul White, a salesperson from VoiceRally,  more...
Customer Relationship Mgt Fundamentals of CRM on-line e-learning cbt (computer based)cd rom ...of CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. Learn To Identify the steps for creating loyal customers. Identify the goals of a market intelligence enterprise. Match the four types  more...
Interviewing Skills Preparing for an Interview on-line e-learning cbt (computer based)cd rom ...rviewing. Additionally, you will gain an understanding of critical sources of information about candidates and the benefits and drawbacks of pre-employment testing. Learn To: Understand fundamental information about interviews, including special skills and types of interviews. Be able to analyze aspects of your organization, such as jobs within it and the culture. Create success  more...
Leadership Development Leading the Way on-line e-learning cbt (computer based)cd rom ... Understand why the follower is a critical part of the leadership process. Communicate effectively with followers. Use effective listening skills. Empower and motivate your followers. Simulation Overview: In this simulation, you are meeting with two of your  more...
Business Problem Solving Critical Thinking Info Analysis on-line e-learning cbt (computer based)cd rom ...Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this program, you will be  more...
HIPPA Security Awareness Part 2 Security Safeguards for Practitioners on-line e-learning cbt (computer based)cd rom ...m for workforce members. Identify critical procedures for reporting and responding to security incidents. Identify guidelines for developing a data backup plan. Identify guidelines for developing a disaster recovery plan. Identify guidelines for developing an emergency mode operation plan. Unit 2:  more...
Project Management Project Scheduling Budgeting on-line e-learning cbt (computer based)cd rom ... Identify characteristics of the critical path. Sequence the steps for CPM scheduling. Identify the organizational financial issues that can affect project costs. Identify the actions that can help you make the most of available funds. Audience Managers, supervisors, and team leaders  more...
Advanced Project Mgmt Managing Accelerated Projects on-line e-learning cbt (computer based)cd rom ...ethods. Identify the definition of Critical Chain. Identify how to avoid schedule slippage when using the Critical Chain. Identify project areas to look at when shortening a schedule. Simulation Overview: In this simulation, you are one of a few Icon employees who have been  more...
Managing IT Projects Project Planning Execution on-line e-learning cbt (computer based)cd rom ...out project activity definition, time management, project critical path, and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be executed. Learn To Identify  more...
Business Problem Solving Series on-line e-learning cbt (computer based)cd rom The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...
CIW Server Administrator Part 5 Server Integrity on-line e-learning cbt (computer based)cd rom ...olerance. Learn To • Identify services that are critical for a Web-based organization. • Match network security services with their features. • Identify functions of log files in system logging. • Identify areas of vulnerability for servers. • Identify methods for enhancing server security. • Match types of firewalls with their descriptions. •  more...
Defining Microsoft NET Solution Architectures Part 1 on-line e-learning cbt (computer based)cd rom ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of Microsoft Solutions Framework (MSF). To identify features of phases in Microsoft Solutions Framework (MSF). To identify features of Unified Modeling Language (UML). To identify  more...
Organizational Behavior Organizational Group Dynamics on-line e-learning cbt (computer based)cd rom ...nstorming team. Its purpose is to generate ideas in a non-critical environment. You've chosen Amy and Josh to spearhead the group and have invited them to your office to coach them as leaders. Unit 2: Organizational Processes (0.5 - 1 hour) Match the primary communication styles with their characteristics. Effectively communicate with a  more...
Advanced Six Sigma Leading Six Sigma Deployment on-line e-learning cbt (computer based)cd rom ...me: 2 hours Objectives: Unit 1: Understanding Critical First Steps Match Six Sigma team members to their corresponding roles. Identify executive and senior leader responsibilities for deploying and participating in Six Sigma. Identify ways to overcome resistance to change. Unit 2: Planning for Six Sigma Deployment Identify activities that should be the focus of Six  more...
From Pitman Training Centre London
PowerPoint 2007 self directed An in-depth, self-paced training programme aimed at beginners to intermediates and taking them to expert level. Using the world-famous Pitman Training methodology, you can start this course at any time and study with the help of our friendly tutors at hours to suit you during our long opening hours, Monday to Saturday. This is one of the most comprehensive courses available to take you from  more...
From Certified Foreclosure Agent Program
Financing Your REO Property 245 on-line e-learning cbt (computer based)coursewarecomputer lab ...n: When working with banks and other REO sellers it is critical that your buyers have their finances well in order before submitting offers on their properties. Put simply, at this stage of the process it is unacceptable to miss out on commissions simply because you failed to dot all your "i's" and cross your "t's." In addition, REO properties are often sold "as is," which could raise a  more...
From 6P International, LLC
HACCP Food Safety Course on-line e-learning cbt (computer based) HACCP proves that what you do or dona t do makes a big difference in serving safe food. The goal of HACCP is to stop, control, and prevent food safety problems. Our goal for you in this module is for you to become a HACCP Superstar! Course Description Every operation serving or selling food needs to have a food safety system in place that is designed specifically to guarantee the food being  more...
From Learn Skills
Retail Training - Merchandise products on-line e-learning cbt (computer based)study at homecoursewareself directed ...the overall impression people have of the store. Image is critical to the success of any retailer, and in larger retail stores you will find that different departments project different images. Think, for example, of the widely projected image of sportswear compared with home wares. Whether a store projects one image or many, the aim is to improve the appeal or attractiveness of merchandise,  more...
Internet as a Business Tool on-line e-learning cbt (computer based)study at homecoursewareself directed The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This title offers two ready to deliver courses covering the basics of how you can use the Internet for selling, researching and communicating in business.  more...
From Pitman Training Centre Notting Hill
PowerPoint 2007 This is one of the most comprehensive courses available to take you from beginner to expert level with the exciting PowerPoint 2007 package. In approximately 30 hours of study at either our Notting Hill or High Holborn training centres, you'll learn how to create beautiful, compelling presentations using Microsoft's latest release of this ubiquitous programme. The purpose of this extremely  more...
From Serebra Learning Corporation
Overview of Business Process Management on-line e-learning cbt (computer based) In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining  more...
Facilitating On-site and Virtual Teams on-line e-learning cbt (computer based) ...g how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of  more...
Understanding Your Customer on-line e-learning cbt (computer based) Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where  more...
Understanding Your Target Customer s Business on-line e-learning cbt (computer based) Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and  more...
Customer Relationship Management Fundamentals of CRM on-line e-learning cbt (computer based) Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) Has there ever been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry  more...
ITIL Problem and Change Management on-line e-learning cbt (computer based) Every information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve  more...
Customer Service Agent Skills Simulation on-line e-learning cbt (computer based) ... to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist in the company's central call center. This simulation is based on the SkillSoft series "Customer Service Agent Skills" and contains links to the  more...
Discovering What Your Customers Want on-line e-learning cbt (computer based) The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the  more...
Measuring Customer Satisfaction Simulation on-line e-learning cbt (computer based) Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time  more...
Measuring Team Performance Select the Right Metrics on-line e-learning cbt (computer based) This course provides guidelines for choosing the metrics that best reflect the critical points for successful team performance. Professionals who want to collaborate more effectively within a group.  more...
Measuring Team Performance Focus on Perceptions on-line e-learning cbt (computer based) This course introduces strategies to use qualitative information gathered from a variety of sources to complement quantitative data. Professionals who want to collaborate more effectively within a group.  more...
Government Contracting Overview of Government Contracts on-line e-learning cbt (computer based) This course begins by defining the rules for doing business with the USG. It then defines the suppliers, how and where to search for opportunities with the USG. The course also provides a review of a sample RFP. Small Business Owners/Small Business Buyers/Small Disadvantaged Business Owners/Small Disadvantaged Business Buyers/New Buyers at Prime Contractors to the USG.  more...
Establishing Team and Customer Relationships on-line e-learning cbt (computer based) ... establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king  more...
Managing the Execution and Control of IT Projects on-line e-learning cbt (computer based) Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this  more...
Planning Project Procurement and Requesting Seller Responses on-line e-learning cbt (computer based) ...purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement Management, and how these processes interact with the overall project life cycle. You will also obtain the skills and knowledge required to enable you to: plan purchases and acquisitions,  more...
Program Planning on-line e-learning cbt (computer based) The planning phase in PMI's PMBOK is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed  more...
Project Management Professional Time Management I on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Time Management I, is the third of eleven courses in this curriculum. After the completion of this course you will be able to calculate the critical path, calculate float and identify essential network concepts. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management,  more...
Making Group Decisions Working Together on-line e-learning cbt (computer based) This course introduces several strategies to recognize and overcome challenges that can hamper a general group consensus. Professionals who want to resolve workplace challenges more effectively.  more...
Effective Telephone Techniques on-line e-learning cbt (computer based) ...critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones,  more...
The Role of Critical Thinking in Organizations on-line e-learning cbt (computer based) ...critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas.  more...
Developing Fundamental Critical Thinking Skills on-line e-learning cbt (computer based) ...yze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your  more...
Strategies for Facilitating Critical Thinking on-line e-learning cbt (computer based) ...orkplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...
Critical Thinking Skills for Managing on-line e-learning cbt (computer based) ...ssociates and former editor, Harvard Business Review. The Critical Thinking Skills for Managing course charts the concepts and skills that can transform competent leaders into discerning situation analysts, focused problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process;  more...
Organizational Scope of Critical Thinking on-line e-learning cbt (computer based) In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...
Critical Thinking Strategies Simulation on-line e-learning cbt (computer based) You have recently been hired as the general manager at Retail Management Software (RMS). The company began as a small start-up company five years ago, developing software that helps retailers create, manage, and fulfill consumer demand. The founders and owners, Fred Chambers and Larry Busby, and their small team worked hard and developed great products. Recently, RMS' business has increased a  more...
Listening for Higher Purposes on-line e-learning cbt (computer based) Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team  more...
Process Management Skills on-line e-learning cbt (computer based) ...ddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the manager's organization. To be efficient as a manager, you have to develop a suite of organizational skills including time management, performance management, and stress management. This course will help you develop your skills at organizing and scheduling activities such as meetings,  more...
Strategies for Transitioning into Management on-line e-learning cbt (computer based) ...h transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an effective manager.  more...
Balanced Scorecard Measuring Business Objectives on-line e-learning cbt (computer based) In Balanced Scorecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your  more...
Principles of Financial Statements on-line e-learning cbt (computer based) This course presents an overview of the principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management. This course is targeted specifically for business managers, financial professionals, and other business professionals  more...
Six Sigma Team Leadership on-line e-learning cbt (computer based) ...s. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course provides potential team leaders with strategies for selecting the right team members and assigning roles within the  more...
Six Sigma and Critical Customer Requirements on-line e-learning cbt (computer based) Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how  more...
Collecting and Summarizing Data on-line e-learning cbt (computer based) ...aseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current status of performance and processes, monitor improvement efforts, and evaluate success at the conclusion of those efforts. Data puts teeth into process improvement and provides solid evidence that your efforts are bearing fruit. In this  more...
Six Sigma Introduction on-line e-learning cbt (computer based) ...r business. You will explore what Six Sigma means and the critical elements of the approach. You will gain an understanding of the new roles that some employees will fill. This course will introduce you to a straightforward framework for satisfying your customers, reducing waste, and increasing efficiency and quality in your organization. You will then examine how you can meet Six Sigma  more...
Six Sigma Listening to the Voice of the Customer on-line e-learning cbt (computer based) Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want.  more...
Lean Logic on-line e-learning cbt (computer based) ...nd learn about its evolution, definition, philosophy, and critical principles. In Lesson 1 you'll uncover what lean is and what it isn't, how it came to be, and what foundational premises exist. In Lesson 2 you'll examine the lean principles of value, flow, pull, and perfection that must be applied to any lean undertaking. Senior and mid-level managers who are considering, or who have begun,  more...
Writing a Marketing Plan Phase 1 on-line e-learning cbt (computer based) This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...
Elements of Marketing Strategy on-line e-learning cbt (computer based) You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...
Communication Skills and Project Management on-line e-learning cbt (computer based) An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also  more...
Lean Techniques on-line e-learning cbt (computer based) Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to  more...
Pricing and Profitability for Product Managers on-line e-learning cbt (computer based) A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,  more...
Design Concepts for Web Sites on-line e-learning cbt (computer based) To describe, explain, and equip students to use the basic techniques of web site design and development Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists  more...
Win2000 Professional Installing and Upgrading on-line e-learning cbt (computer based) This course will give you skills necessary to install, upgrade, and troubleshoot Windows 2000 Professional. You will learn about the different types of Windows 2000 operating systems and about the features of Windows 2000 Professional. You will become acquainted with the requirements for installing Windows 2000 Professional, and you will have a chance to practice installing Windows 2000  more...
Win2000 Professional Installing on Multiple Computers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In this course, you will learn about Windows 2000 Professional's powerful features that enable you to install the operating system on multiple computers simultaneously. You will become acquainted with the concept of answer files and distribution folders, as well as with the procedure for creating an answer file and distribution folder. You will also learn about the system requirements for  more...
Win2000 Professional Administering Resources on-line e-learning cbt (computer based) In this course, you will become acquainted with the various tasks involved in administering resources. The course will introduce you to the different file systems supported by Windows 2000 Professional: FAT, FAT32, and NTFS, show you a comparison of these file systems, and help you determine the most appropriate file system for a given situation. It will also explain the procedure for converting  more...
Mobile IP on-line e-learning cbt (computer based) To identify the critical components of Mobile IP and recognize how the protocol operates Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies  more...
Securing IP Telephony on-line e-learning cbt (computer based) To outline the principles of IP telephony security and explain how to secure the operating system and Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...
Oracle 11i System Monitoring and Troubleshooting in OAM on-line e-learning cbt (computer based) To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM) Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite  more...
Oracle 11i System Monitoring and Troubleshooting in OAM on-line e-learning cbt (computer based) To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM) Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite  more...
Advanced Database Recovery and Repair in Oracle 10g on-line e-learning cbt (computer based) To outline the processes for recovering non-critical files, performing incomplete recoveries, and repairing corrupted components of databases Oracle database administrators and database operators  more...
Microsoft Office 2000 - Intermediate Project 2000 on-line e-learning cbt (computer based) To explain and demonstrate how to customize projects and handle multiproject environments using Microsoft Outlook and Project Central Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for Microsoft Office Specialist certification; anyone wishing to gain a basic understanding of Project 2000; end users seeking competence in  more...
Microsoft Project 98 Basic on-line e-learning cbt (computer based) Microsoft Project 98 is the leading project management software tool. This course provides an introduction to project management and using Project 98 to help manage projects. After completing this course, you should understand basic principles of project management and be able to use Project 98 to assist in creating a project Work Breakdown Structure and in sequencing tasks in order to create a  more...
Windmaster Case Study 6: Evaluating Strategic Options on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ... This course examines evaluation and selection, the final critical steps of strategic choice. You will investigate a framework for making choices and the importance of tempering this with judgement. You can analyse 3 types of criteria to apply to the options, suitability, feasibility and acceptability. Finally you can pull together your knowledge so far to evaluate the strategic options  more...
Royce Hotel Case Study 3: Inventory on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...
Royce Hotel Case Study 4: Quality on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...
Apply the Theory: The Ford Motor Company Case Study on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...
KAZ (Keyboard AZ) Typing Tutor on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...bespoke databases. All of these applications are business critical and typing intensive, which means effective touch typing skills have never been more important. What makes Kaz the most successful way to learn touch typing skills? The user s natural dexterity and ability to react to word association is used to transfer skills and ensure they are retained Five basic reaction principles are  more...
Project Management: Time Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In Project Management: Time Management, participants learn how to identify the activities involved with a project and construct a network diagram based on those activities. They learn how to determine the critical path for a project. They also learn about several mathematical analysis techniques, such as CPM and PERT, to develop project schedules.  more...
Grammar Skills: Writing Effective Sentences on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In Grammar Skills: Writing Effective Sentences, participants acquire best practices for writing effective sentences. They learn to apply critical rules of agreement and optimize sentence structure. They learn to classify sentences according to their complexity, create parallel constructions, use the active voice, and avoid common writing pitfalls.  more...
Microsoft Windows 98 Power User on-line e-learning cbt (computer based) This course is for users who want to take advantage of the most advanced features and capabilities of Windows 98. At the completion of this course participants will learn to connect to the Internet with Internet Explorer; send e-mail messages with Outlook Express; configure their computer to suit individual work styles; maintain files by timely backup of a hard drive, restoring files and updating  more...
Advanced Six Sigma - The Define Phase of DMAIC on-line e-learning cbt (computer based) Six Sigma is a focused concerted effort to achieve a zero-defect quality level. Using Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer  more...
Listening Skills: The Fundamentals of Listening on-line e-learning cbt (computer based) This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by  more...
Defining MS .NET Solution Architectures Part 1 on-line e-learning cbt (computer based) This is the first of a four-part curriculum that prepares the learner for Exam 70-300. The course opens with an introduction to the MSF framework - its structure and modelling notations. It then covers the Envisioning phases with particular coverage of its deliverables - the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the  more...
Defining MS .NET Solution Architectures Part 2 on-line e-learning cbt (computer based) This is the second of a four-part curriculum that prepares the learner for Exam 70-300. The course starts with coverage of Specification development. Comprehensive coverage is then given to the Conceptual Design and then the Logical Design phases of the design process. There are three case studies covering the three main areas of the course. Elements of the .NET Framework are addressed at all  more...
Defining MS .NET Solution Architectures Pt 3 on-line e-learning cbt (computer based) This is the third of a four-part curriculum that prepares the learner for Exam 70-300. The course is devoted to the coverage of the Physical Design phase of the solution design process. Coverage is given in turn to Physical Design goals and models Physical data modelling the Presentation Layer and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the  more...
Defining Microsoft .NET Solution Architectures Part 4 on-line e-learning cbt (computer based) This is the fourth of a four-part curriculum that prepares the learner for Exam 70-300. This course focuses on security considerations within the solution design and .NET Framework security strategies. It then looks in turn at the Stabilization and the Deployment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the  more...
Managing IT Projects: Project Planning and Execution on-line e-learning cbt (computer based) In a Project Planning and Execution '' you will learn about project activity definition time management project critical path and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management as well as for communication risk and procurement. With proper planning in place the project can be executed.  more...
Project Management: Time Management on-line e-learning cbt (computer based) ''Project Management: Time Management'': This program includes information about the differences between tasks, activities, and events, as well as how to identify predecessor, concurrent, and successor activities. Students will learn how to identify dependency relationships, how to convert an activity list into a network diagram, and how to estimate activity duration. In addition, this program  more...
Defining MS .NET Solution Architectures Part 1 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the first of a four-part curriculum that prepares the learner for Exam 70-300. The course opens with an introduction to the MSF framework - its structure and modelling notations. It then covers the Envisioning phases, with particular coverage of its deliverables - the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the  more...
Defining MS .NET Solution Architectures Part 2 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the second of a four-part curriculum that prepares the learner for Exam 70-300. The course starts with coverage of Specification development. Comprehensive coverage is then given to the Conceptual Design and then the Logical Design phases of the design process. There are three case studies, covering the three main areas of the course. Elements of the .NET Framework are addressed at all  more...
Defining MS .NET Solution Architectures Part 3 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the third of a four-part curriculum that prepares the learner for Exam 70-300. The course is devoted to the coverage of the Physical Design phase of the solution design process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the  more...
Defining MS .NET Solution Architectures Part 4 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the fourth of a four-part curriculum that prepares the learner for Exam 70-300. This course focuses on security considerations within the solution design, and .NET Framework security strategies. It then looks in turn at the Stabilization and the Deployment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the  more...
Oracle9i Database Administration: Strategies and Backups on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course introduces students to backup methods for Oracle9i database administration. The backup concepts covered by this course include backup strategies and requirements, Oracle Architecture, archiving data, backup methods, and working with a standby database. Students perform backup procedures using operating system utilities, Oracle9i utilities such as RMAN, standard SQL*Plus commands, and  more...
Excelling at Customer Care: Recognize Critical Moments on-line e-learning cbt (computer based) Excelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's  more...
Communicating with Customers: Service Face to Face on-line e-learning cbt (computer based) Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful  more...
Communicating with Customers: Service via the Telephone on-line e-learning cbt (computer based) Communicating with Customers: Service via the Telephone is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of telephone communication and identify the critical success factors in effective telephone communication. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care  more...
Microsoft Windows 2000 Advanced Server Part 2: Network Load Balancing on-line e-learning cbt (computer based) ...ion for delivering enterprise-wide and frequently mission-critical applications such as Web streaming media and VPN servers. As an integral part of Windows 2000 Advanced Server (and Datacenter Server) Network Load Balancing provides an ideal cost-effective solution for enhancing the scalability and high availability of these applications in both Internet and intranet contexts. This course  more...
Microsoft Windows 2000 Clustering Part 2 - Configuration on-line e-learning cbt (computer based) This is the second course in a three part series that teaches students how to set up Cluster Services to run line-of-business applications such as databases messaging servers Enterprise Resource Planning (ERP) applications and core file and print services. Students will learn the necessary background and practice to configure Cluster Services as a scalable highly-reliable and easy to manage  more...
Oracle8i Backup and Recovery: Strategies and Backups on-line e-learning cbt (computer based) ... is the first course in a two-part series that covers the critical skills in planning and implementing database backup and recovery strategies. This course introduces the learners to the backup and recovery goals and functions of the various structures and processes in the Oracle architecture. In addition participants learn to manage archive processing and maintain a recovery catalog. This  more...
Oracle8i Backup and Recovery: Troubleshooting and Recovery on-line e-learning cbt (computer based) ... in a two part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures diagnosing errors and detecting corruption. Additionally users will be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and  more...
Oracle9i Database Administration: Strategies and Backups on-line e-learning cbt (computer based) This course introduces students to backup methods for Oracle9i database administration. The backup concepts covered by this course include backup strategies and requirements Oracle Architecture archiving data backup methods and working with a standby database. Students perform backup procedures using operating system utilities Oracle9i utilities such as RMAN standard SQL*Plus commands and the  more...
Oracle8 Backup and Recovery - Strategies and Backups on-line e-learning cbt (computer based) ...a two-part series that will introduce participants to the critical task of planning and implementing database backup strategies. In this course users will be introduced to backup concepts and the Oracle architecture. They will learn how to change the archive mode of a database and configure a database for archive processing. Additionally users will be presented with the components and features  more...
Oracle8 Backup and Recovery - Troubleshooting and Recovery on-line e-learning cbt (computer based) ... in a two-part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures diagnosing errors and detecting corruption. Additionally users will be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and  more...
Data Warehousing Fundamentals Part 2: Building and Deploying on-line e-learning cbt (computer based) Oracle Data Warehousing Fundamentals: Building and Deploying introduces the concepts and strategies necessary to build and deploy a data warehouse successfully across the enterprise. This CBT course provides students with an overview of fundamental data warehousing concepts in both business and technical terms. In addition this course examines a variety of data warehouse architectures building  more...
Interpersonal Communication: Listening Skills on-line e-learning cbt (computer based) Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...
Business Problem Solving: Critical Thinking and Information Analysis on-line e-learning cbt (computer based) ...Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this program you will be  more...
IBM DB2 Universal Database V6.1 Administration on-line e-learning cbt (computer based) This course will provide database administrators with the specific skills and knowledge needed to be successful with DB2 Universal Database (UDB) V6.1 database administration in a UNIX Windows or OS/2 environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database.  more...
From Global Institute for Management (GIM)
Leadership Basics - Coaching Employees on-line e-learning cbt (computer based) This course focuses on the fundamentals of coaching employees and exercising leadership. In this comprehensive course, you will learn the stark contrast between managing people and leading people. You will gain an understanding of how leaders coach employees and drive them to higher levels of satisfaction and productivity. This course will cover a wide variety of topics related to coaching and  more...
From Software Training Academy, Inc
Java Foundation Classes Swing Java 5 0 instructor led trainingon-line e-learning cbt (computer based) ... Understanding the thorough use of this pattern in JFC is critical to using the framework effectively. Event handling is treated, both handling AWT-style events, such as action events from button clicks, and handling events fired by the model that lies under a particular control. In the second module, more sophisticated and powerful controls are studied: the tree and table controls. Each is  more...
Design Patterns in Java Software instructor led trainingon-line e-learning cbt (computer based) This course seeks to develop, for the experienced Java programmer, a strong, shared vocabulary of design patterns and best practices. The course begins with a discussion of how to recognize and apply design patterns that is, how to incorporate pattern awareness into one s own analysis, design, and implementation practices. The main body of the course focuses on the Gang of Four design patterns,  more...
From Rice Consulting Services, Inc
Basic Training in Software Testing e-Learning Version on-line e-learning cbt (computer based)self directed ...seminar reinforced with case study exercises to cover the critical path of testing. Your instructor will be Randy Rice, a master practitioner and trainer in the field of software testing. You will learn the terminology, process, and challenges of testing in the real world. As a result of attending this seminar, you should have a good working knowledge of software testing and what it  more...
ISTQB Foundation Level Training in Software Testing - e-Learning Version on-line e-learning cbt (computer based)self directed ...ng techniques. This is a practical course to cover the critical path of testing. Your instructor will be Randy Rice, a master trainer and practitioner in the QA and software testing field. In addition to preparing for the ISTQB Foundation Level Certification, you will learn the terminology, process, and challenges of testing in the real world. As a result of taking this course, you  more...
From Training Link Education S.E.A
Diploma in Freelance Journalism on-line e-learning cbt (computer based)study at home Aim: The objective of this course is to provide students with the knowledge and skills to produce professional standard journalistic articles and to know how to market them. During the course students will examine and practice the four main questions of journalism: WHAT to write, HOW to write it, WHICH techniques to use and, WHERE to submit your work . And specifically  more...
Diploma in Fiction Writing on-line e-learning cbt (computer based)study at home Aim: The aim of this self-study course is to provide a comprehensive guide to the skills and techniques of writing fiction successfully, and will enable students to study a variety of styles. The course also examines practical aspects of getting published plus the essential elements of both short stories and novels. Target Audience: This programme is designed for anyone considering  more...
Combined Diploma in Journalism & Fiction Writing on-line e-learning cbt (computer based)study at home Aim: One Course combining both the Diploma in Freelance Journalism & Diploma in Fiction Writing at a discounted course fee. Content: Please see the information above. The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over  more...
From The Jacman Group
OSHA - 10 or 30 Hour Construction Industry Outreach Training Program on-line e-learning cbt (computer based) ...H- Rigging; Subpart N- Cranes and Rigging) Identify the critical health and safety hazards of welding and cutting in the construction industry (Subpart J- Welding and Cutting) Identify common electrical hazards and related OSHA standards (Subpart K- Electrical Standards) Understand the importance of scaffolding for workers in elevated workplaces (Subpart L- Scaffolding) Implement measures  more...
From SGC Group, LLC
How to Respond to Terrorist Threat Conditions on-line e-learning cbt (computer based) ... currently planning and working on ways to further attack critical infrastructure in the US. In response to these threats, DHS has created the "Homeland Security Advisory System" to keep the public aware of current threat conditions. This course will give the attendee an understanding of suspicious activity and the correct actions to take when you see these potential threats. This course  more...
From ProTrain Online
Advanced Income Tax Preparation - Online on-line e-learning cbt (computer based)study at homegroup study and discussion If you are an enrolled agent, accountant, lawyer, financial planner, business owner, experienced tax preparer, or just interested in increasing your tax knowledge, the Advanced Course will enable you to prepare more complex individual tax returns. This Course provides the critical education and knowledge which make the graduates more competent and successful than their competitors. Students  more...
From Fathom Corporate Training
ONLINE TRAINING COURSES AND CLASSES on-line e-learning cbt (computer based)study at homeself directed Fathom offers an entire series of online professional development classes. E Learning or online training can save you time and money. It is both self paced and interactive. Online courses are offered in the following areas: communication, finance, human resources, hr, innovation, critical thinking, management, negotiations, time management, leadership, management information systems MIS,  more...
From Jidaw Systems Limited
Project Management on-line e-learning cbt (computer based) The structured project management approach enables management to bring together parties with diverse needs and requirements sometimes over a wide geographic spread to achieve desired outcomes. Fortune Magazine calls project management, "Career Number 1." This workshop will assist you to overcome the typical pitfalls of poor project management resulting in not achieving objectives, overspending  more...
From Service Strategies
Support Representative - Online on-line e-learning cbt (computer based) ...critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In  more...
From Artisan Business Group
Introduction to China's Safety and Security Market instructor led trainingon-line e-learning cbt (computer based)workshop / seminar ...ted in the next five years, airport security has become a critical safety issue for the Chinese government. Increasing tourism and a rise in air cargo volume will also necessitate an upgrade of security technology at existing major airports to improve safety and efficiency. Topics: Overview of China's Safety and Security Market; Opportunities for U.S. Business and Exporters; Introduction to  more...
From Graphik Connexions
eLearning Custom Development Services on-line e-learning cbt (computer based)self directed Custom Elearning and Course Design and Development for Software Application Training and Critical Soft Skills for Corporate Learning Initiatives. Includes audio/narration, 2D & 3D Flash Animation and graphics Proven increases in ROI s No Timeline is too aggressive. Custom training materials, such as user guides, job aides, manuals and PowerPoint presentations also designed and developed. Learner  more...
From JED New Media inc.
Basics of Network Security on-line e-learning cbt (computer based) The alarming escalation in security breaches constitutes a real threat for corporations. It becomes critical, then, to implement sound security measures to dramatically reduce potential losses. Find out how you, as a manager, can minimize the risks posed by internal and external threats to your business network.  more...
Choosing a Web Hosting Company - Options on-line e-learning cbt (computer based) Are you familiar with the critical issues you need to address when deciding on a Web hosting option? Review a summary of pros and cons of common approaches for both the short and long term. Examine tips and hints on what to look for and negotiate in a typical service plan.  more...
Training: Delivering Under Time Constraints on-line e-learning cbt (computer based) To deliver training successfully, it is critical to take time constraints into consideration. Examine typical factors influencing delivery time. Find out how to monitor time, analyze possible solutions and select a suitable strategy as needed.  more...
From Sessions Online School of Design
web project management on-line e-learning cbt (computer based)study at homeself directed ...d-pop site or the next Amazon.com project management is critical to its success and to the sanity of its stakeholders. Want the tools to manage bigger jobs? In this intensive 6-lesson course, we'll take you step-by-step through each phase of a Web project, showing you planning and client management strategies for everything from the start-up meeting, to the project's planning, execution,  more...
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