Online Critical eLearning - Training Resources

Strategic Planning and Management ...t Century, and its global economy, the art of planning is critical to the future focus of organizations. Performing at a higher level is now paramount to organizational longevity. Often times there is need for split second decison making. This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management. The course is  more...

Trade Secrets & Their Protection Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...

Supervisor`s Role in Preventing Accidents ...ole in Preventing Accidents, we ease supervisors into the critical part that they play in preventing accidents in the workplace. Is it a bird? Is it a plane? Supervisors will learn to identify and eliminate sources of hazards in the workplace. They?ll learn to train, coach, and be open to employee input. They?ll learn to investigate and prevent accidents. They?ll learn to consistently enforce  more...

Ready, Set, XML for Non Programmers ...software from your desk to the user. You learn about the critical role of software called a parser, that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema. Then you create all parts of an XML document, learning how to start and end a tag, how to write the  more...

Preventing Sexual Harassment for Leaders ...s out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet these legal requirements. The course provides tools and tips for promoting a harassment-free environment, and suggestions on how to set a positive example for others. It also includes an example of an effective policy statement. IMPORTANT NOTE: INTERNET  more...

Negotiate to Win ...critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added  more...

Introduction to XML ...software from your desk to the user. You learn about the critical role of software called a parser that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema. Then you create all parts of an XML document, learning how to start and end a tag, how to write the names  more...

Introduction to Customer Relationship Management-Part 1 ...s well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers  more...

Innovation in the Workplace ...rk the next Big Idea for your organization. It s also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed  more...

How To Master Supervision ...l contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions face  more...

How to Critically Evaluate Your Business Plan ...ieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...

How to Analyze a Film Self-Directed ...nalytical film studies lessons. It is geared to teach the critical tools used to analyze films, breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and successful screenwriters to see the special qualities that are unique to film and learn the vernacular utilized to  more...

Computer Security Awareness Training (CSAT) ...ity Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the critical  more...

Build Your Own BIZ(tm) - Writing a Business Plan ... your successful business plan by exploring the following critical steps of business plan design: Defining the role of a business plan Conducting in-depth research Telling your story Planning for the future Setting SMART(Specific, Measurable, Actionable, Realistic, Time-framed) Goals Securing Investors and External Supporters Raising Capital Prewriting the business plan Writing the plan The  more...

Build Your Own BIZ(tm) Comprehensive Certificate ...h timely expert advice, actionable templates, and mission-critical insights to daily challenges in the following areas: Business Operations, Customer Service, Finance, Human Resources, Sales and Marketing. What Does It Do? Provides News & Action Alerts News feeds relevant to business are communicated on the front page and updated continuously to keep you informed of the ever-changing business  more...

Build a Powerful Marketing Strategy--Instructor-Led ...e the right message to that group. These simple rules are critical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think  more...

Build a Powerful Marketing Strategy--Self-Directed ...e the right message to that group. These simple rules are critical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...ment. In an interpretation letter OSHA states that "it is critical that trainees have an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go further with the training or to understand related training content until a response is received." Therefore, it is OSHA's policy that using an email system to answer questions  more...

Build a Powerful Branding Strategy--Instructor-Led ...p U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Build a Powerful Branding Strategy--Self-Directed ...p U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Bloodborne Pathogens ...ment. In an interpretation letter OSHA states that ?it is critical that trainees have an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go further with the training or to understand related training content until a response is received.? Therefore, it is OSHA?s policy that using an email system to answer questions  more...

Basics Of Smart International Procurement ...cs of Smart International Procurement? will teach you the critical things every purchasing professional needs to know before buying from foreign suppliers! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to  more...

AS9100 Aerospace Standard General Employee Training ...000 along with the addition of 80 additional requirements critical to Aerospace Quality. This international standard is administered by the International Aerospace Quality Group (IAQG) and referred to by three different names: AS 9100 (Americas) = EN9100 (Europe) = JISQ9100 (Asia Pacific), although it is recognized as the same standard globally. AS9100 requires an organization?s QMS to  more...

American Citizenship Test Prep ...he American citizenship test. This course contains seven critical aspects of information that you will need to know, including: rights and responsibilities of American citizens and aspects of eligibility to apply for citizenship, American History, American Government, American Holidays and Symbols, U.S. Constitution (Preamble and Articles), U.S. Constitution (Bill of Rights and Articles) and  more...

Advanced Customer Relationship Management -Part 2 ...s well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group entitled "Customer Relationship Management: Year 2000 Edition" the CRM  more...

Adobe Fireworks CS3 ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get your designs from the rest of the CS3 suite out to the web and ready for the masses with Adobe Fireworks CS3. This program picks up where Adobe's old ImageReady left off and comes packed with new features to  more...

Adobe Photoshop CS4 Extended: Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Mastery of Adobe Photoshop CS4 requires a solid foundation in the fundamental tools and techniques used by the pros to create eye-popping effects, achieve stunning visuals. Total Training for Adobe Photoshop CS4  more...

Adobe Photoshop CS3: Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. If you are just starting out with Photoshop or you need a refresher on keyboard shortcuts, the basics of selecting colors or elements in photos, special effects and layering, then the Photoshop CS3 Essential  more...

Adobe Photoshop CS3: Advanced ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your skills to new heights with the Photoshop CS3 Advanced video series. With Adobe Certified Photoshop Expert Justin Seeley as your host, you'll learn how to manage and organize your images using Adobe  more...

Adobe InDesign CS3: Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adam's combination of real-world design experience, technical expertise, and training background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3  more...

Adobe Illustrator CS3: Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. These easy to follow, in-depth lessons show you how to create top quality artwork using Adobe Illustrator CS3. Our lessons focus on best practices for producing better images easier and faster ? ensuring the most  more...

Adobe Illustrator CS3: Advanced ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Unlock the secrets of Adobe Illustrator CS3 as you learn advanced tricks and techniques in this video series. Showcasing his sense of design and creativity, your host, Geoff Blake teaches you how to make  more...

Adobe Flash CS4 Professional: Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. This introductory training is tailored specifically to the needs of a beginner or intermediate user of Adobe Flash CS4. During the course you will learn how to create, animate and efficiently mange your rich  more...

Adobe Flash CS3: ActionScript 3 Animation and Games ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Advance your knowledge and use of ActionScript 3 by taking a specific look into Animation and Game Design. Instructed by John Ulliman, this series which is available online and on DVD-ROM, goes step-by-step  more...

Adobe Flash CS3 Professional: Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Give your website a new look! Now is the time to give it a zap of creativity with animated objects and sound effects. Whether you are a web designer or game developer, you will learn the necessary techniques to  more...

Adobe Flash CS3 Professional: ActionScript 3 UI & Data ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Explore new territories in the land of data handling and user interface (UI) design with ActionScript 3 language in Flash CS3. With John Ulliman as your guide, this video series provides plenty of hands-on  more...

Adobe Flash CS3 Professional: ActionScript 3 Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get up and running on the newest version of ActionScript, which is included with Flash CS3. If you are new to ActionScript 3.0, this series shows you how to make your Flash applications more dynamic by using the  more...

Adobe Encore CS3: Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe? Encore? CS3 is the Adobe Premiere Pro's disc authoring application. Reach the widest possible audience with Adobe Encore CS3 software, now included with Adobe Premiere? Pro CS3. Explore the rich set of  more...

Adobe Dreamweaver CS4: Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Beginner and Intermediate web designers will find the tools and techniques discussed to be invaluable while designing, updating and creating websites using Dreamweaver CS4. Once oriented with the new CS4  more...

Adobe Dreamweaver CS3: Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe Dreamweaver CS3 places the tools in your hands to quickly and easily design, develop and eye catching and manageable websites. During this comprehensive introduction to Dreamweaver CS3 you will cover the  more...

Adobe Dreamweaver CS3: Advanced ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your web design to next level with the Adobe Dreamweaver CS3: Advanced training series. Instructed by Janine Warner, you'll learn tips and tricks for working with Adobe's latest award-winning design program  more...

Adobe CS3 Web Design: Workflow ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Hone your web design skills as you learn how to use the new features in CS3 Web Design Workflow. Hosted by Abbas Rizvi, this video series teaches you how to bring your Photoshop or Illustrator artwork  more...

Adobe CS3 Production Premium: Workflow ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Start with some important tips on shooting and capturing video with OnLocation for a smoother rough cut. Then once you've organized the clips into bins in Premiere Pro, and added the clips to the timeline, you're  more...

Adobe CS3 Print: Workflow ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Learn how to design successfully for print using Adobe CS3 Print Workflow. With print production specialist Claudia McCue as your host for this series, you'll learn what it takes to get your designs printed.  more...

Adobe CS3 Design: Workflow ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Watch your creativity flourish with Adobe CS3 Design Workflow. With Geoff Blake as your coach, you'll learn how to build InDesign layouts, edit raster images with Photoshop, manipulate vector objects with  more...

Adobe After Effects CS3: Essentials ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Discover the world of animation with After Effects CS3 Essentials. Hosted by professional animator Ko Maruyama, these training videos focus on new features and essential tools including Shape Layers, the Puppet  more...

Adobe After Effects CS3: Advanced ...ing authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get ready to dive in deeper than basic editing and compositing with these entertaining and educational videos on the advanced feature set in After Effects. You'll explore the 3D environment to understand better  more...

Developing A Child s Critical Thinking Skills ...Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques that adults will  more...

Succeeding as a Supervisor ...critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments,  more...

Writing a Marketing Plan Phase 1 This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...

The Role of Critical Thinking in Organizations ...critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas.  more...

Developing Fundamental Critical Thinking Skills ...yze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your  more...

Strategies for Facilitating Critical Thinking ...orkplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Critical Thinking Skills for Managing ...ssociates and former editor, Harvard Business Review. The Critical Thinking Skills for Managing course charts the concepts and skills that can transform competent leaders into discerning situation analysts, focused problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process;  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Process Management Skills ...oddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the manager's organization.To be efficient as a manager, you have to develop a suite of organizational skills including time management, performance management, and stress management.This course will help you develop your skills at organizing and scheduling activities such as meetings,  more...

Strategies for Transitioning into Management ...h transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an effective manager.  more...

The Oil and Gas Industry Overview Version 2 ...east of the constantly shifting geopolitical landscape so critical to success in this sector. This course provides a high-level view of the industry environment, including its scope and structure, and navigates learners through relevant business and regulatory issues. Also examined are the forces shaping this industry, its key players, business drivers and challenges, and the strategic  more...

Establishing Team and Customer Relationships ... establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king  more...

Advancing Service Expertise ...ce by giving it form in a structured plan. Understand the critical differences in specialized service when you are dealing with customers over the phone. And since technology now has an increasingly important place in daily business, you'll integrate tips for service-friendly e-mail into your customer assistance practices. With interactive examples, simulated dialogues, and game-like exercises,  more...

Customers Confrontation and Conflict Is there anything that can torpedo your work day more than an arrogant, obnoxious, rude customer? YES Not knowing how to handle one It's challenging to stay service-minded when the person you are dealing with is being "difficult." This course will give you the perspective to effectively cope with customer conflict, and sound methods to deal with all types of potentially confrontational situations.  more...

Effective Telephone Techniques ...critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones,  more...

Connecting and Communicating Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

Asserting Yourself Professionally ... aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to  more...

Higher Purpose Listening Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding.  more...

Customer Relationship Management - Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...

The Fundamentals of Effective Thinking ...n this course, you'll explore how to think about the most critical business skill of all--thinking itself. You'll first learn about the counterproductive thinking patterns and tendencies most people naturally fall prey to. You'll then discover how these largely intuitive tendencies manifest themselves in problem-solving mind-sets and decision-making styles. Finally, you'll take the necessary  more...

Planning Project Procurement and Requesting Seller Responses ...purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement Management, and how these processes interact with the overall project life cycle. You will also obtain the skills and knowledge required to enable you to: plan purchases and acquisitions,  more...

Elements of Project Time Management ...critical aspect of any project; if project success is to be achieved, a time management system must be used. This course will cover the inputs, tools and techniques, and outputs of the Project Time Management processes that deal with defining project activities, sequencing project activities using the Precedence Diagramming Method, and estimating the resources needed to complete these  more...

Oracle Database 11g Diagnostic Enhancements and Using the Data Recovery Advisor recognize the steps for detecting, diagnosing, and repairing critical errors and data failures in Oracle Database 11g, using its enhanced, proactive, diagnostic tools, such as Automatic Diagnostic Repository, Support Workbench, SQL Repair Advisor, and the Data Recovery Advisor.  more...

Advanced Database Recovery and Repair in Oracle 10g To outline the processes for recovering non-critical files, performing incomplete recoveries, and repairing corrupted components of databases  more...

Implementing NET Remoting and WSE in VB NET Applications To recognize how to implement a security solution for .NET Remoting, identify the enhanced security features provided by WS-Security, and distinguish between critical WSE security classes  more...

Effectively Communicating in Teams Teams rely on the participation, input, and opinions of all team participants. Learning to speak up and encouraging others to open up are important to a team's communication. Giving and receiving feedback gracefully is another critical part of communicating with team members. Without effective feedback, little will be accomplished. Effective team communication skills don't just happen. In this  more...

Implementing NET Remoting and WSE in C NET Applications To recognize how to implement a security solution for .NET Remoting, identify the enhanced security features provided by WS-Security, and distinguish between critical WSE security classes  more...

Facilitating Virtual and On-site Teams ...g how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of  more...

Accessing Exchange Server 2007 Remotely ...critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full functionality of Outlook by using  more...

IDE SCSI and Server Storage To identify critical server storage technologies and the functions and features of IDE and SCSI  more...

Introduction to Six Sigma When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method for business improvement in  more...

Six Sigma Listening to the Voice of the Customer "Let the buyer beware." That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and  more...

Six Sigma Team Leadership ...s. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course provides potential team leaders with strategies for selecting the right team members and assigning roles within the  more...

Six Sigma and Critical Customer Requirements Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn  more...

Collecting and Summarizing Data ...aseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current status of performance and processes, monitor improvement efforts, and evaluate success at the conclusion of those efforts. Data puts teeth into process improvement and provides solid evidence that your efforts are bearing fruit.In this  more...

Preparing as the Interviewee Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral  more...

Creating and Analyzing an Operating Budget Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result  more...

Principles of Financial Statements This course presents an overview of the principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management.  more...

Components of Financial Statements This course presents an overview of the relationship between business management decisions and financial statements, introducing the learner to critical concepts and terminology that are necessary for conducting an applied interpretation of financial statements.  more...

Pricing and Profitability for Product Managers A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,  more...

Foundations for Business Execution ... do things stay the same in business, even when change is critical to an organization's success? The answer lies in the art of business execution.Business execution is about achieving results. It's about turning ideas into actions and dreams into reality. It's not a process or a formula, but a state of being that will permeate and transform your entire organization. This course will provide you  more...

Creating a Business Execution Culture ...xecution culture in your company. One lesson explores the critical role leaders play in creating an execution culture. You'll learn about ways to turn your visions and ideas into actions. Do you have the right team in place to execute your ideas? You'll learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Balanced Scorecard - Corporate Strategy In "Balanced Scorecard: Corporate Strategy," you will learn how to develop and formalize your organization's corporate strategy to achieve strategic business objectives. You will also learn the role a balanced scorecard plays in the strategic-planning process, as well as other models and tools that enable you to execute a strategic analysis. Finally, you will learn which pitfalls to avoid and  more...

Balanced Scorecard - Measuring Business Objectives In "Balanced Scorecard: Measuring Business Objectives," you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your  more...

Oracle9i Database Admin Perform Database Backups ...Enterprise Manager Console. Students assess the status of critical database files using SQL*Plus commands. In addition, students create a standby database, identify the steps involved in synchronizing a standby database, and activate, refresh, and update a standby database. Learn To • Identify the factors to consider when defining a backup and recovery strategy. • Multiplex  more...

IBM DB2 Universal Database V6 1--Administration ... or OS/2 environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a  more...

IBM DB2 Universal Database V6 1--Administration ... or OS/2 environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a  more...

Oracle8i Backup and Recovery Troubleshooting Recovery ... in a two part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and  more...

Oracle8i Backup and Recovery Strategies Backups ... is the first course in a two-part series that covers the critical skills in planning and implementing database backup and recovery strategies. This course introduces the learners to the backup and recovery goals and functions of the various structures and processes in the Oracle architecture. In addition, participants learn to manage archive processing and maintain a recovery catalog. This  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ... in a two-part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and  more...

Oracle8 Backup and Recovery - Strategies and Backups ...a two-part series that will introduce participants to the critical task of planning and implementing database backup strategies. In this course, users will be introduced to backup concepts and the Oracle architecture. They will learn how to change the archive mode of a database and configure a database for archive processing. Additionally, users will be presented with the components and  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 4 ...mination situations. Identify the steps to implement the critical sections thread synchronization object. Identify the steps to implement the mutexes thread synchronization object. Identify the steps to implement the semaphore thread synchronization object. Unit 4: Creating Dynamic Content Duration: 1 Hour(s) Identify the functions that are used in creating dynamic user interfaces  more...

Oracle 11i10 System Admin Workflow Applications Manager ...ition, it explores options to monitor system performance, critical activities, and business flows of an organization. Finally, it covers features that help in diagnosing and resolving system issues. Learn To: Identify the mandatory steps for setting up Oracle Workflow. Identify options that enable you to set up global workflow preferences. Identify key concepts related to setting  more...

Oracle Database 10g Administration Workshop II Part 2 ...xplain the various RMAN commands. Diagnostic sources, non-critical recovery, and incomplete recovery concepts are also covered in this course. Learners will also learn how to perform incomplete recovery. Learn To: Match various RMAN commands with their features. Distinguish between the methods for issuing RMAN commands. Identify features of the BACKUP command. Identify features  more...

Advanced Six Sigma The Define Phase of DMAIC ...nderstanding of the customer's needs and wants Specifying Critical to Quality (CTQ) characteristics. Learn To: Use DMAIC to resolve problems. Finding & Engaging the Six Sigma Champion within a Company. Setting project expectations regarding duration, time involved, and results to expect. Establish Kano model as a key tool for customer satisfaction. Specify and agree on the  more...

SAP R 3 and the Euro Course Overview The EURO and SAP R/3 course provides all those who are strategically involved in the EURO conversion with an overview of the EURO's effects on operational procedures, and the process required to adopt the new currency. It teaches the basics of what should be known before and during the introduction of the EURO. The course looks at the connection between the EURO and the R/3  more...

Business Intelligence Course Overview This course builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is  more...

Process and Function Modeling ... Process Modeling Duration: 2 Hour(s) Identify the critical concepts of a method. Identify the components of a method. Identify the techniques used during a system development effort. Identify the uses of process modeling. Identify the benefits of process modeling. Identify how the context process model is used to scope the system. Identify how the process model acts as a technique  more...

Windows 2000 Technical Overview ...nt. Identify the benefits of the Transaction Server for critical applications. C ontent Emphasis Skills-Based A udience This course is intended for IT professionals who have or will implement Microsoft Windows 2000. T otal Learning Time 4 Hour(s) Course Contents Unit 1: Main Features of Windows 2000 Duration: 2 Hour(s) Identify the benefits of Windows 2000.  more...

Project 2000 Proficient User ...y the differences between work and duration. Display the critical path of a project. Insert a project link in a master project. Add a task to the plan of a master project. Save the baseline plan of a master project. Create a cross-project link to a master. Increase the priority of a selected task. Record the status of a task in the sheet format in Project 2000 by using the Project menu.  more...

Advanced Project Leadership Selling Project Mgmt to the Organization This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...

Strategic Sales Developing Executive Proposals In Strategic Selling: Developing Executive Proposals, you will learn the keys to preparing an effective written proposal, the questions to answer before writing a sales proposal, and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the  more...

Balanced Scorecard Corporate Strategy The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. Learn To: Identify the difference between strategic planning and operational efficiency. Identify the importance of  more...

Balanced Scorecard Measuring Business Objectives ...ness unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s balanced scorecard. Learn To: Identify the importance of communication when using the balanced scorecard. Identify ways that an organization can provide sufficient support  more...

Defining Microsoft NET Solution Architectures Part 1 ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of Microsoft Solutions Framework (MSF). To identify features of phases in Microsoft Solutions Framework (MSF). To identify features of Unified Modeling Language (UML). To identify  more...

Defining Microsoft NET Solution Architectures Part 2 ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify guidelines for selecting a monitoring strategy. To identify considerations for selecting a globalization strategy. To identify considerations for determining a data storage specification.  more...

Defining Microsoft NET Solution Architectures Part 2 ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify guidelines for selecting a monitoring strategy. To identify considerations for selecting a globalization strategy. To identify considerations for determining a data storage specification.  more...

Defining Microsoft NET Solution Architectures Part 3 ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of the physical design phase. To identify features of the research stage within physical design. To identify features of the analysis stage within physical design. To identify  more...

Defining Microsoft NET Solution Architectures Part 4 ...urse. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution architecture. To identify guidelines for planning for application security. To identify guidelines  more...

Defining Microsoft NET Solution Architectures Part 3 ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of the physical design phase. To identify features of the research stage within physical design. To identify features of the analysis stage within physical design. To identify  more...

Project 2002 Proficient User ...soft Project 2002. o To identify methods to display the critical path in Microsoft Project 2002. o To identify applications associated with Microsoft Project Server 2002. o To log on to Microsoft Project Server 2002 by using Microsoft Project Web Access. o To identify administration functions in Microsoft Project Web Access. Audience This course is aimed at project managers, end  more...

Interpersonal Communication Listening Skills ...ls teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To  more...

Defining Microsoft NET Solution Architectures parat 4 ...urse. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution architecture. To identify guidelines for planning for application security. To identify guidelines  more...

Listening Skills The Fundamentals of Listening ...ng. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by providing an explanation of the types of questions the learner should ask the speaker. Finally, it focuses on improving understanding of messages. Learn To Understand the listening process. Interpret  more...

Call Center Mgt Measuring Quality Performance ...ly guidelines for using a virtual response unit to manage critical call volume. Simulation Overview: Icon has decided to upgrade the call center for its Industrial Services and Manufacturing Division in order to more effectively manage increasing call volume. As the Call Center Manager, you will meet with Paul White, a salesperson from VoiceRally,  more...

Customer Relationship Mgt Fundamentals of CRM ...of CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. Learn To Identify the steps for creating loyal customers. Identify the goals of a market intelligence enterprise. Match the four types  more...

Interviewing Skills Preparing for an Interview ...rviewing. Additionally, you will gain an understanding of critical sources of information about candidates and the benefits and drawbacks of pre-employment testing. Learn To: Understand fundamental information about interviews, including special skills and types of interviews. Be able to analyze aspects of your organization, such as jobs within it and the culture. Create success  more...

Leadership Development Leading the Way ... Understand why the follower is a critical part of the leadership process. Communicate effectively with followers. Use effective listening skills. Empower and motivate your followers. Simulation Overview: In this simulation, you are meeting with two of your  more...

Business Problem Solving Critical Thinking Info Analysis ...Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this program, you will be  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners ...m for workforce members. Identify critical procedures for reporting and responding to security incidents. Identify guidelines for developing a data backup plan. Identify guidelines for developing a disaster recovery plan. Identify guidelines for developing an emergency mode operation plan. Unit 2:  more...

Project Management Project Scheduling Budgeting ... Identify characteristics of the critical path. Sequence the steps for CPM scheduling. Identify the organizational financial issues that can affect project costs. Identify the actions that can help you make the most of available funds. Audience Managers, supervisors, and team leaders  more...

Advanced Project Mgmt Managing Accelerated Projects ...ethods. Identify the definition of Critical Chain. Identify how to avoid schedule slippage when using the Critical Chain. Identify project areas to look at when shortening a schedule. Simulation Overview: In this simulation, you are one of a few Icon employees who have been  more...

Managing IT Projects Project Planning Execution ...out project activity definition, time management, project critical path, and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be executed. Learn To Identify  more...

Business Problem Solving Series The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...

CIW Server Administrator Part 5 Server Integrity ...olerance. Learn To • Identify services that are critical for a Web-based organization. • Match network security services with their features. • Identify functions of log files in system logging. • Identify areas of vulnerability for servers. • Identify methods for enhancing server security. • Match types of firewalls with their descriptions. •  more...

Defining Microsoft NET Solution Architectures Part 1 ...urse. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of Microsoft Solutions Framework (MSF). To identify features of phases in Microsoft Solutions Framework (MSF). To identify features of Unified Modeling Language (UML). To identify  more...

Organizational Behavior Organizational Group Dynamics ...nstorming team. Its purpose is to generate ideas in a non-critical environment. You've chosen Amy and Josh to spearhead the group and have invited them to your office to coach them as leaders. Unit 2: Organizational Processes (0.5 - 1 hour) Match the primary communication styles with their characteristics. Effectively communicate with a  more...

Advanced Six Sigma Leading Six Sigma Deployment ...me: 2 hours Objectives: Unit 1: Understanding Critical First Steps Match Six Sigma team members to their corresponding roles. Identify executive and senior leader responsibilities for deploying and participating in Six Sigma. Identify ways to overcome resistance to change. Unit 2: Planning for Six Sigma Deployment Identify activities that should be the focus of Six  more...