Critical Web-based Seminars

Developing Your Critical Thinking Skills Fine tune your critical thinking and problem-solving skills to improve your workplace performance.  more...

The Fallacies Of Performance Appraisals And How To Overcome Them - Webinar By TrainHR Many performance appraisals systems are designed to fail as they are unnecessarily focused on grading past performance when their aim is to promote future performance. All appraisals methods are ineffective if supervisors are reluctant to give critical feedback and "true" ratings  more...

Analyzing Financial Statements for Non-Financial Managers Financial statement reports provide the informed reader with a powerful external perspective on a firm's performance. In this introductory course, managers develop an understanding of financial statements and the critical information the statements provide for the firm's investors. In addition, managers will better understand the financial results of internal decisions. This course covers the  more...

Work Less Time, Get More Done with QuickBooks In just four hours you will receive fast, easy solutions to your QuickBooks problems and learn to use five hidden Reports that will impact your business immediately. Section One ... How to use QuickBooks to improve your business dramatically in the next 120 days. Section Two ... Company Setup Section Three ... Managing Lists: How QuickBooks will help you manage your cash flow cycle  more...

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su ...ures should be selected to support goals, objectives, and critical success factors. They are used to evaluate how well the delivery system is performing and to ensure that the correct products and services are provided. In recent months, most discussions around Lean Six Sigma transformations in contact centers have evolved around managerial and strategic matters. Mohan Nair, a proven Lean  more...

5 Week Loop of Confidence Webinar The Loop of Confidence is an action driven confidence development program that addresses all the key elements to developing true and impeccable self-confidence. We will meet once a week for an hour for five weeks via webinar. Upon signing-up you will receive a package with the full curriculum and exercises. Each week we will cover a critical area to developing your self-confidence.  more...

WorkKeys Locating Information Webinar ... measuring "real world" skills that employers believe are critical to job success. These skills are valuable for any occupation you are considering and at any level of education. When you use WorkKeys to show you are ready to work, you have an advantage with employers who accept or require job applicants to have WorkKeys scores. A growing number of businesses in our area are adopting WorkKeys  more...

WorkKeys Applied Math Webinar ... measuring "real world" skills that employers believe are critical to job success. These skills are valuable for any occupation you are considering and at any level of education. When you use WorkKeys to show you are ready to work, you have an advantage with employers who accept or require job applicants to have WorkKeys scores. A growing number of businesses in our area are adopting WorkKeys  more...

Improving Your Photography with Andrew Mayon - November 14 - Part 4-Portfolio and Website Development ...u will be blown away! His philosophy is simple, "It is critical that you excite potential buyers emotionally and motivate them to view the property. The more visitors to the home, the more opportunities to sell it." In this 4-part series Andrew will discuss 1) equipment and tools, 2) composition and lighting, 3) post processing - correcting light, color, distortion and sharpness and 4)  more...

Improving Your Photography with Andrew Mayon - November 7 - Part 3 -Post Processing - Correcting Light Color Distortion and Shar ...u will be blown away! His philosophy is simple, "It is critical that you excite potential buyers emotionally and motivate them to view the property. The more visitors to the home, the more opportunities to sell it." In this 4-part series Andrew will discuss 1) equipment and tools, 2) composition and lighting, 3) post processing - correcting light, color, distortion and sharpness and 4)  more...

Improving Your Photography with Andrew Mayon - October 24 - Part 2 - Composition and Lighting ...u will be blown away! His philosophy is simple, "It is critical that you excite potential buyers emotionally and motivate them to view the property. The more visitors to the home, the more opportunities to sell it." In this 4-part series Andrew will discuss 1) equipment and tools, 2) composition and lighting, 3) post processing - correcting light, color, distortion and sharpness and 4)  more...

Improving Your Photography with Andrew Mayon - October 17 - Part 1 - Equipment and Tools ...u will be blown away! His philosophy is simple, "It is critical that you excite potential buyers emotionally and motivate them to view the property. The more visitors to the home, the more opportunities to sell it." In this 4-part series Andrew will discuss 1) equipment and tools, 2) composition and lighting, 3) post processing - correcting light, color, distortion and sharpness and 4)  more...

Assertiveness and Self-Confidence training ...t reasons why a pleasing appearance and body language are critical for creating a strong first impression a Practice sending positive communications phrased as a I-Messagesa a Use the STAR model to make your case during a presentation challenge a Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques a Practice  more...

Use Customer Service to Win Loyal Clients ...ough the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service  more...

Process Management for IT & Professional Services Firms ...essional services firm, you know that cost containment is critical to survive and thrive. Without it, you can't provide competitive pricing on proposals making it difficult to compete. Yet, there is a key part of your business that is draining your profits without you knowing it process management! IT services firms that do not have documented processes become inefficient, unscalable, and are  more...

Process Management for Manufacturing & Construction Firms ...g or construction firm, you know that cost containment is critical to survive and thrive. Yet, there is a key part of your business that is draining your profits without you knowing it process management! Manufacturing firms that do not have documented processes and workflow become inefficient, unscalable, and are difficult to manage and they struggle to generate profits. Colette Releford,  more...

Establish A Solid Foundation for Your Small Business ...Critical Business Growth Strategies Beyond Product Expertise Being an expert in your field inspired you to launch your own business. The tough economy has quickly exposed the difference between being a, subject matter expert and a business expert ... the latter of which is knowledge many business owners do not possess. If you don't master the business side of the equation, your firm is  more...

Get New Sales People Generating Revenue Fast ...e new sales people productive quickly. He teaches you the critical elements when developing the new hire plan that are designed to quickly assimilate them into the culture, teach them the critical skills necessary for success role, and assess their performance. You'll learn to master a key part of effective sales management new hire development. In this webinar, you'll learn how to: Create a  more...

Create A Winning Workplace Culture ... while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the thrill of winning as part of your profit growth plan. Raj Gavurla, author of the widely acclaimed book 'Winning at Entrepreneurship,' helps business leaders establish a successful, winning culture in the workplace. He teaches you the easy to implement, but powerful strategies that  more...

Time Management for Sales People ...e that there is time in your day for prospecting the most critical activity that gets cast aside when time gets tight Appropriately communicate with your manager when the administrative burden is keeping you from selling Avoid interruptions that throw your time management game plan off track As an added bonus, the first 50 registrants will receive an autographed copy of Patty Kreamer's  more...

Establish A Solid Foundation for Your Small Business ...Critical Business Growth Strategies Beyond Product Expertise Being an expert in your field inspired you to launch your own business. The tough economy has quickly exposed the difference between being a, subject matter expert and a business expert ... the latter of which is knowledge many business owners do not possess. If you don't master the business side of the equation, your firm is  more...

Process Management for Manufacturing & Construction Firms ...g or construction firm, you know that cost containment is critical to survive and thrive. Yet, there is a key part of your business that is draining your profits without you knowing it process management! Manufacturing firms that do not have documented processes and workflow become inefficient, unscalable, and are difficult to manage and they struggle to generate profits. Colette Releford,  more...

Lead People, Not Companies ...tom-Line Companies aren't led, people are! You know it s critical now more than ever to lead your company. But what many business leaders don t recognize is that you can t lead a company you lead people. Your employees are the ones who can bring about financial change in your organization. In other words, you need to stop paying lip service to your team and build a people-centric culture.  more...

Project Management Leadership ...Critical Steps to Lead a Successful Project You've been asked to be the lead on a critical project for your company and your team is relying on you for leadership and guidance. While you know the subject matter like the back of your hand, you don't feel as bullish about being the lead for the project. There's scope to define, cost to analyze, and status to report ... all key components of  more...

Put the Relate Back Into Relationship ...hen provide information and knowledge on how you to solve critical business issues. To get inside your client s world, you need to understand their business, their industry, their competitors, and their customers. In this program, you'll discover practical online research tips, tricks, and tools you can use to find critical business information, and how to apply it to provide long-term client  more...

Turn Tradeshow Leads Into Sales ... show leads into mega-sales. Tactics on how to gather critical lead data at the trade show. Ideas on how to defeat the competition through an aggressive lead follow-up campaign. Appreciation of the 'lead-value' timeline. A trade show lead has a very narrow shelf-life. Webinar participants will also receive Barry's lead generation white paper. Barry Siskind, a 25-year trade show  more...

The Sales Compensation Conundrum ...n be a pretty intimidating undertaking. What are the most critical decisions you need to make? What compensation plan structure will motivate your salespeople to achieve the targets you set for them without producing unintended consequences? Sales performance expert Alan Rigg has helped hundreds of organizations develop effective sales compensation plans. Key questions and concepts from his  more...

Survive and Thrive In Economic Turbulence ...managed & clear-focused In a troubled economy, it s more critical than ever that every employee pulls his or her weight. To maximize profits, each person must be making the full contribution for which they were hired. As a leader, you must eliminate redundancy and lack of accountability or you ll lose money. Lean, focused teams with well-honed skills save you money and sustain your business.  more...

Using Social Settings to Get Your Deal Done ...ight, heeding their advice about mealtime manners is more critical now than ever before. In today s competitive business world, meals aren t for nourishment they re an efficient way to get deals done. Whether you are closing a sale or interviewing for a job, the business meal will differentiate you and your manners will make or break the deal. Barbara Pachter, author of eight books on  more...

Motivating the Underachieving Employee ...tion steps and follow through on them Use the three most critical phrases when concluding the meeting As an added bonus, the first 50 registrants receive Cathy's tipsheet to implement the teachings from this session. Living life intentionally, Cathy is founder of Effect Services and Vice President / Master Coach with the Certified Coaches Federation. As a guide from the side, Cathy is  more...

Pricing Strategies for Profitable Growth .... Although competitive pricing is important, what's more critical is how you set your prices to drive profitable revenue growth. Sarah Day, small business growth strategist, teaches business owners how to price for profit. You ll learn how to identify all factors that affect your company s profitability such as pricing, marketing and staffing and how to account for these items when setting  more...

Create A Synergistic Executive Team to Drive Profits ... formula for business success in tough times. But is this critical team operating at its true potential? Probably not. From back-biting, to conflicting perspectives, to uncooperative attitudes, the executive leaders of your company may not be performing optimally and their success determines yours. John Myrna, 30-year management coach and author of several books on strategy and management,  more...

Take the Cold Out of Cold Calling If you are involved in business development, sales, or account management in any way, you ve probably 'cold called.' Any time you meet with a prospect without knowing about them, their industry, their issues, and how your company is relevant to something they care about, you run the risk of losing credibility and worse, losing the deal. In 'Take the Cold Out of Cold Calling' you'll discover  more...

After the Handshake ...nt,' Lynne Waymon helps business professionals master the critical steps to networking at its best. From initial contact to the formulation of a business relationship, Lynne guides you through the phases of effective networking, so you can reliably convert business cards into revenue generators. Don t let your handshake mean hello and goodbye to opportunity learn the networking secrets that  more...

Customer Service Strategies to Increase Revenue ...sent a tremendous opportunity to grow your business. It s critical to deliver WOW! customer service even when dollars are tight. Teri Yanovitch, former Disney Institute speaker and co-author of the best-selling book Unleashing Excellence The Complete Guide to Ultimate Customer Service, teaches business leaders to see through the lens of their customer. She helps you make the critical,  more...

Restore Employee Trust After A Workforce Reduction ...t among the surviving employees. Yet, trust is one of the critical factors in restoring the productivity of the team. You made the tough decision to downsize; now you need to regain the trust and confidence of your employees to ensure your firm succeeds in these difficult times. Organizational leadership expert, Dianne Crampton helps companies get back to work following the pain of a layoff.  more...

Success Strategies for Small Business Owners ...control of their business. He teaches you to identify the critical activities that must get done so that you can best align your time, effort, and resources. He takes the broad spectrum of distraction and helps you focus on the right activities, at the right time to ensure the success of your business. In this webinar, you'll learn how to: Identify the right areas of your business to  more...

Get New Sales People Generating Revenue Fast ...e new sales people productive quickly. He teaches you the critical elements when developing the new hire plan that are designed to quickly assimilate them into the culture, teach them the critical skills necessary for success role, and assess their performance. You'll learn to master a key part of effective sales management new hire development. In this webinar, you'll learn how to: Create a  more...

Leading In A Bad Economy ...pany if you were doubting your leadership. NO! Now is the critical time to take stock, step up, and shine as a leader to insure that your company not only survives, but thrives. In turbulent economic times,it may be in the quiet, troubling middle-of-the night moments when you are questioning yourself and what you ve undertaken. Doubting your leadership abilities is natural. But, it s  more...

Brand Busters: How What You Say And Do Can Ruin Your Reputation ...g real-world examples, you ll discover: The three critical areas where your customers are evaluating you The difference between brand identity and brand behavior Where 'brand leaks' typically occur Why to use a script and what can happen if you don t The importance of consistency and how to get others on board Sarah Day is a business advisor who helps the owners of  more...

How to Develop Your Employees with Little Investment ...spite the economic crunch, employee development remains a critical requirement of a successful company. Resources are scarce, budgets are tight, but the companies that survive and thrive are those who learn the secrets to training their employees without breaking the bank. Tim Hagen, salesforce efficiency coach and employee development expert, innovated a unique approach to developing  more...

Forecasting & Pipeline Management ...the accuracy of sales forecasts and opportunity pipelines critical to your company's success! Alan Rigg, author of 'How to Beat the 80/20 Rule in Sales Team Performance' and creator of the 80/20 Selling System , has helped business owners, executives and managers at hundreds of companies build and manage top-performing sales teams. In this webinar he will teach you his proven process for  more...

Critical Thinking for Business Leaders ...aders who possess conceptual thinking skills can leverage critical thinking and problem solving techniques that produce faster, better results. Those that continue to approach issues the same old way are doomed to frustration, wasted time and continually being ineffective! In this 60 minute webinar, Harlan Goerger, 28 year expert in Leadership, Coaching and Sales, will provide you the same  more...

How to Become Recognized as an Expert ...to become recognized as a thought leader and why they are critical to your success Keys to getting quoted by the media Secrets to creating article and book concepts and getting them in print Tactics to becoming the sought-after keynote speaker Techniques to capture your expertise and develop ideas for publication As an added bonus, all attendees receive Ken's eBook, 'The  more...

Create an Accountable Workforce to Grow Your Bottom-Line ...s create accountable workplaces. He ll teach you elements critical to fostering an accountable workforce in today's landscape. You ll learn how to lead your team communicate your message and allow employees to take ownership of their success. If your employees are successful, you re successful. In this webinar you ll discover: Management skills required to develop an accountable team  more...

Process Management for Manufacturing & Construction Firms ...g or construction firm, you know that cost containment is critical to survive and thrive. Yet, there is a key part of your business that is draining your profits without you knowing it process management! Manufacturing firms that do not have documented processes and workflow become inefficient, unscalable, and are difficult to manage and they struggle to generate profits. Colette Releford,  more...

Use Customer Service to Win Loyal Clients ...ough the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service  more...

Software Development for Business Executives ...tions. In this webinar, you will learn to: Ask the critical questions to ensure the project is scoped correctly Develop a 'cost of quality' model so you can measure the return on your software investments Analyze the status of the project Avoid the most common-failure points in software development projects Apply the two key steps every leader can take to improve project  more...

Get Ready, Set, Go! How to implement profitable strategies in this uncertain economy! ...unities for the savvy business leader/owner. Cycles are a critical part of the business process for every organization. Learn to take advantage of the valleys by strategically positioning your organization for new opportunities. Implement improvements to your internal structure. Create profitable business strategies for the peak times ahead. Join Janet Boulter, profitability expert, in this  more...

Send Me Something in Writing! ...s that grab your prospect's attention Tactics to collect critical information that conveys true value to your prospects How to become your prospects go-to-person for industry insight Why the glossy brochure is the absolute worst thing to send and what you should send instead As an added bonus, you will receive Leslie s 'How to Pound Out Productive, Compelling Materials for Prospects Who Ask  more...

Powerful Secrets to Keep Your Sale Moving ... competitors as never before. Avoiding stall-outs becomes critical to your success. A stall-out is the smallest face-to-face interaction you have with a client that inadvertently derails the sales process. The good news is that these moments represent a tremendous opportunity to best your competition if you make the most of them. If you are below standard on any of them, you risk hurting your  more...

Leverage Buyer Styles to Win More Sales ... way have a 75% chance of blowing the meeting! There is a critical factor they are missing Andy Miller, 20 year sales management expert, helps sales professionals to understand what motivates buyers to buy and from whom. He teaches the drivers behind the 4-buyer styles four-buyer styles you encounter when selling within seconds of meeting them. Andy works with sales professionals to master  more...

How to Develop a Strategic Plan That Works For You ...an and using it to manage your month-to-month progress is critical to a business leader's success. Joel H. Head, former Partner with Ernst Young, LLC and Principal with Mercer HR, has taught thousands of business leaders how to develop the right strategic plan for their company. He presents a collaborative process for developing a strategic plan that generates buy-in and commitment by all key  more...

Create A Winning Workplace Culture ... while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the thrill of winning as part of your profit growth plan. Raj Gavurla, author of the widely acclaimed book 'Winning at Entrepreneurship,' helps business leaders establish a successful, winning culture in the workplace. He teaches you the easy to implement, but powerful strategies that  more...

Create A Winning Workplace Culture ... while losing ones fail. In this tough economy, it's more critical than ever to instill a culture founded on the thrill of winning as part of your profit growth plan. Raj Gavurla, author of the widely acclaimed book 'Winning at Entrepreneurship,' helps business leaders establish a successful, winning culture in the workplace. He teaches you the easy to implement, but powerful strategies that  more...

Get New Sales People Generating Revenue Fast ...e new sales people productive quickly. He teaches you the critical elements when developing the new hire plan that are designed to quickly assimilate them into the culture, teach them the critical skills necessary for success role, and assess their performance. You'll learn to master a key part of effective sales management new hire development. In this webinar, you'll learn how to: Create a  more...

Use Customer Service to Win Loyal Clients ...ough the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service  more...

Measuring the Value of Your Trade Show Program ...critical factor in their evaluation of trade shows Yet, only a small handful of them have the metrics to justify their investment. Marketing programs that don't demonstrate a financial return for the investment are in danger of being cut from the budget. Who is accountable in your company for demonstrating the return on investment (ROI) from your trade show program? If ROI accountability  more...

Driving Cash Flow and Profits For Small Business Owners ...Critical Action Steps To Improve Your Bottom Line The economy is squeezing small business owners. If you are to survive and thrive, you need to be focused on the right activities and metrics for your small business. But, what are they and how do you achieve them? Jack Howe, 30-year business coach, teaches small business owners how to grow sales, profits, and most importantly, cash. Selected  more...

The 2-Step Life Transformation Process If you re uncertain about your future, lack career satisfaction, and feel bored or burned out, then this Webinar is for you. Do you work hard but wonder whether the work you re doing really have value? Are you getting out of bed for yet another day of unfulfilling work? Do you have a desire for a greater joy, meaning, and fulfillment? You re not alone. Many seek, but few know how to realize  more...

Conduct a Brand Audit Does Yours Pass the Test? ...critical for every business small or large. A strong brand allows you to charge premium prices, build company value, and build customer loyalty resulting in decreased cost of sales and increased profitability. How do you know if your brand is aligned so that your marketing dollars are invested correctly and is generating the expected results? Shannon Kavanaugh, president and founder of  more...

Are You Missing the Mark In These Magic Moments In Sales? ...titors as never before. Mastering 'magic moments' becomes critical to your success. A 'magic moment' is the smallest face-to-face interaction you have with a client that either advances or derails the sales process. The good news is that these moments represent a tremendous opportunity to best your competition if you make the most of them. If you are below standard on any of them, you risk  more...

Time Management for Sales People Find More Time to Sell Without Working More Hours How many selling hours did you have last week? It's a frighteningly low number, isn't it? High-performing sales people spend 28% of their time selling actively, face to face sales under-performers spend just 14%. If only a small fraction of your time is spent on high-value selling activities, what chance do you have of hitting your revenue and  more...

Using Sales Compensation Plans to Achieve Revenue Targets ...critical decisions that a company makes is how to compensate its sales organization. Many plans don t align compensation reward with the desired sales activities, which leads to underperformance and frustration. When sales compensation plans are aligned with the goals of the company, the sales team has clear focus, motivation, and direction and the company gets the results it desires. Shannon  more...

Master the Proposal Phase of the Sales Process ...osal is one of the most abused sales tools, but it is the critical tool that leads to a prospect becoming a revenue-generating client. Sales people who cannot identify the right time to propose, waste valuable selling time and burn corporate resources chasing mirages. Shannon Kavanaugh, President and founder of Go-To-Market Strategies, specializes in helping sales people master the proposal  more...