Critical Steps Web-based Seminars

Use Customer Service to Win Loyal Clients ...ough the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service  more...

Process Management for IT & Professional Services Firms ...anagement for both cost containment and reduction and the critical steps to implement the plan. Empowered with the knowledge from this eLearning event, you will be armed with the four-step system you need to create an efficient, scalable, metric-driven firm that can successfully compete. In this webinar, you'll learn how to: Identify the key process components that should be documented Use a  more...

Process Management for Manufacturing & Construction Firms ...anagement for both cost containment and reduction and the critical steps to implement the plan. Empowered with the knowledge from this eLearning event, you will be armed with the 4-step system you need to create an efficient, scalable, metric-driven firm. In this webinar, you'll learn how to: Identify the key process components that should be documented Use a simple process management system  more...

Process Management for Manufacturing & Construction Firms ...anagement for both cost containment and reduction and the critical steps to implement the plan. Empowered with the knowledge from this eLearning event, you will be armed with the 4-step system you need to create an efficient, scalable, metric-driven firm. In this webinar, you'll learn how to: Identify the key process components that should be documented Use a simple process management system  more...

Project Management Leadership ...Critical Steps to Lead a Successful Project You've been asked to be the lead on a critical project for your company and your team is relying on you for leadership and guidance. While you know the subject matter like the back of your hand, you don't feel as bullish about being the lead for the project. There's scope to define, cost to analyze, and status to report ... all key components of  more...

After the Handshake ...nt,' Lynne Waymon helps business professionals master the critical steps to networking at its best. From initial contact to the formulation of a business relationship, Lynne guides you through the phases of effective networking, so you can reliably convert business cards into revenue generators. Don t let your handshake mean hello and goodbye to opportunity learn the networking secrets that  more...

Process Management for Manufacturing & Construction Firms ...anagement for both cost containment and reduction and the critical steps to implement the plan. Empowered with the knowledge from this eLearning event, you will be armed with the 4-step system you need to create an efficient, scalable, metric-driven firm. In this webinar, you'll learn how to: Identify the key process components that should be documented Use a simple process management  more...

Use Customer Service to Win Loyal Clients ...ough the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service  more...

Use Customer Service to Win Loyal Clients ...ough the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service  more...