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From International Contact Center Academy
Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su
...ures should be selected to support goals, objectives, and critical success factors. They are used to evaluate how well the delivery system is performing and to ensure that the correct products and services are provided.
In recent months, most discussions around Lean Six Sigma transformations in contact centers have evolved around managerial and strategic matters. Mohan Nair, a proven Lean
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