Instructor Led CRM Training in Singapore

Customer Relationship Management 1 Day ...unicate the concepts of customer Relationship Management (CRM) > Equip the participants with fundamental CRM development and management skills > Explain how to assess the best approach to CRM design and implementation in different organizations Training method The training method involves: > Description of the theory > Reinforcement of the theory by case studies >Involvement of the  more...

Mastering Loyalty for Sustainable Profitability Nearly every business has an increasingly global footprint or is facing new competitors both locally and from outside their home territory. Many loyalty schemes can demonstrate increases in revenues for operators and it is evident that loyal customers tend to spend more than their promiscuous counterparts. Just a small percentage of customers account for a high percentage of profit. Loyal  more...