Online CRM eLearning

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From 123-CBT Computer Based Training
Customer-Focused Interaction on-line e-learning cbt (computer based)cd rom Customer-Focused Interaction Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers expectations have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional  more...
SAP Customer Relationship Management CRM on-line e-learning cbt (computer based)cd rom ...CRM) SAP The SAP CRM module provides an organization with the tools to obtain, retain, and grow profitable customer relationships. An organization can use this module to effectively plan and manage marketing, sales, and service campaigns as well as analyze related processes. SAP CRM supports the entire customer relationship cycle, beginning with customer contact, through to order  more...
From Online Training Directory
Introduction to Customer Relationship Management CRM -Part 1 on-line e-learning cbt (computer based)study at homecourseware DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...
Customer Relationship Management CRM -Part 2 on-line e-learning cbt (computer based)study at homecourseware DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile.  more...
Advanced Customer Relationship Management -Part 2 on-line e-learning cbt (computer based) ...CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your  more...
Introduction to Customer Relationship Management-Part 1 on-line e-learning cbt (computer based) ...ars and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years  more...
From 123-CBT Computer Based Training
Strategic Decision Making on-line e-learning cbt (computer based) The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,  more...
The Contact Center and the Technical Support Agent on-line e-learning cbt (computer based) ...ble resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus  more...
Supply Chain Management Using Models on-line e-learning cbt (computer based)cd rom This course provides the learner with an understanding of efficiency and cost savings strategies, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.  more...
Customer Relationship Management Series on-line e-learning cbt (computer based)cd rom The Customer Relationship Management Series includes the following courses: Customer Relationship Management: Fundamentals of CRM Customer Relationship Management: Implementing CRM Customer Relationship Management: eCRM To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Customer Relationship Management CRM on-line e-learning cbt (computer based)cd rom ...CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. Learn To: o CRM and the SAP CRM System. o Customer Relationship  more...
mySAP CRM 3 0 Overview on-line e-learning cbt (computer based)cd rom ...CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example Scenarios from  more...
Customer Relationship Mgt Fundamentals of CRM on-line e-learning cbt (computer based)cd rom ...CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success  more...
Customer Relationship Mgt Implementing CRM on-line e-learning cbt (computer based)cd rom ...CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on customers. Identify the  more...
Customer Relationship Mgt eCRM on-line e-learning cbt (computer based)cd rom ...CRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. Learn To Identify the features of eCRM. Identify ways to overcome the disadvantages of  more...
SAP R 3 Application Industry Solutions Case Study on-line e-learning cbt (computer based)cd rom ...PO and BIW - Logistics Execution System - SAP SEM and SAP CRM - mySAP.com Unit 2: R/3 - A Case Study 1.5 - 2 hours o Enterprise Description: - Product Range - Manufacturing Processes o Organizational Structures: - Client and Company Code - Plant - Sales Organization and Division - Purchasing Organization and Storage Location - Assigning Organizational Units o Business Processes: -  more...
E-Business Part 7 Satisfying the Customer on-line e-learning cbt (computer based)cd rom ...dentify the features of customer relationship management (CRM). a Identify the features of customer life cycle management. a Identify customer relationship trends. a Identify the features of selling-chain management. a Identify the goals of selling-chain management. a Identify the business drivers influencing selling-chain management. Audience The  more...
E-Business Technology Fund Part 1 Architecture Building Blocks on-line e-learning cbt (computer based)cd rom ...To identify benefits of Customer Relationship Management (CRM). To identify the components of a Customer Relationship Management (CRM) Solution Map. To match application topologies with their uses. Audience Executives, managers, and technical leaders who need to start e-business projects, but who do not have a background in e-business.  more...
Customer Relationship Management - Fundamentals of CRM on-line e-learning cbt (computer based) ...CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success  more...
Customer Relationship Management - Implementing CRM on-line e-learning cbt (computer based) Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM.  more...
From Michael Management Corporation
SAP SD101 - Sales & Distribution on-line e-learning cbt (computer based)study at homeself directed This course teaches the most common end user functions in SAP's Sales & Distribution (SD) module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about customers and business partners - learn how to work with quotations and sales orders - create deliveries and billing documents - run basic sales reports Release:  more...
From iWare Logic
Certification in Oracle Applications Technologies Hello, Greetings from iWare Logic !!! We are Oracle Approved Education Center which provide Trainings & Certifications in Oracle Applications in 11i & R12 Codes Exams IZ0-007 Introduction to 9i- SQL IZ0-147 Oracle 9i Program with PL/ SQL IZ0-031 Oracle 9i- Database Fundamentals -I IZ0-032 Oracle 9i- Database Fundamentals -II IZ0-033 Oracle 9i Database- Performance Tuning  more...
From Serebra Learning Corporation
Customer Relationship Management Fundamentals of CRM on-line e-learning cbt (computer based) ...CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success  more...
Call Center Structures Customer Relationships on-line e-learning cbt (computer based) This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.  more...
The Contact Center and Technical Support Agent on-line e-learning cbt (computer based) ...ble resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus  more...
Strategic Decision Making on-line e-learning cbt (computer based) The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,  more...
e-Business Part 7 Satisfying the Customer on-line e-learning cbt (computer based) This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. The audience for this course includes Technical Managers, Business Managers, and Project Managers.  more...
Customer Relationship Management Implementing CRM on-line e-learning cbt (computer based) ...CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better  more...
Customer Relationship Management eCRM on-line e-learning cbt (computer based) ...CRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand  more...
SAP Customer Relationship Management CRM on-line e-learning cbt (computer based) ...CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. The audience for this course would include students who need to learn  more...
mySAP CRM 3 0 Overview on-line e-learning cbt (computer based) ...CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. The course is intended for those who need to acquire knowledge about Customer Relationship Management, and mySAP CRM  more...
e-Business Part 7: Satisfying the Customer on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers.  more...
From ERP Guru
Online PeopleSoft Training ERP Guru offers online training on PeopleSoft and JD Edwards. Online training available on PeopleSoft Tools and Technology, PeopleSoft HCM, PeopleSoft Financials, PeopleSoft CRM, JDE Tools and Technology, JDE SCM Functional. Salient Features of training program: Interactive training with instructor sharing his desktop with participants. Hands on training Very competitive training  more...
From Lovecchio Consulting
Customer Relationship Management CRM instructor led trainingon-line e-learning cbt (computer based) To manage an orderly and effective contacts with the outside. To achieve customer loyalty. To understand and assess the dynamics of the abandonment to avoid them in future. Today is very important to set up a strong CRM methodology as an input facilitator of every supply chain activity. Customer longlife loyalty allows stronger ROI on maketing expenses.  more...
Advanced IT tools on-line e-learning cbt (computer based) To use more advanced tools in order to support the management of information and knowledge in the company To be able in order to handle working relations as "distant" To build customer loyalty through CRM  more...
From Futurepoint Technologies
SQL SERVER DBA ONLINE TRAINING FUTUREPOINT ... Admin IBM Message Broker Siebel CRM , EAI, E-Scripting Oracle APPS a HRMS Oracle APPS a SCM Oracle APPS a Financial Oracle APPS a Technical Testing Tools - QTP, QC, Load Runner MicroSoft .NET Technologies (VB. NET, C#, ASP. NET) Java/ J2EE  more...
From Marks Solutions
SAP BI 70 BW 35 Training - Starts from 01-12-2010 instructor led trainingon-line e-learning cbt (computer based)study at hometrain the trainer Marks Solutions, One of the Best Training Centre in Bangalore and we are starting batches for SAP BI/ BW for Inhouse and Online Trainings. Batch Starts from: 01-12-2010. Contact immeditaly for the registration. Murali Mohan Marks Solutions 0091-9986763716 maru. murali@gmail. com  more...
SAP APO Online Training - Marks Solutions instructor led trainingon-line e-learning cbt (computer based)study at home Hi, Marks Solutions, One of the best training centre in SAP Training and we are starting batch for SAP APO ( DP & SNP ) from 01-12-2010 Please contact us for registration. Murali Mohan Marks Solutions 0091-9986763716 maru. murali@gmail. com  more...
SAP ( All Technical & Functional Modules ) Online Training - Marks Solutions instructor led trainingon-line e-learning cbt (computer based)e-bookcomputer lab ... SAP SD SAP MM - WM SAP BASIS SAP PP-PI SAP CRM SAP SD-CRM SAP ABAP SAP Net weaver Admin (XI & EP) SAP Basis & Security SAP APO What we offer? -Training provided by platinum level SAP consultants. -We offer 45 - 50 hours of training on required courses. -Week Days - Mon a Fri (1. 5-2. 0) hrs each session a morning / -evening & Weekends - Sat & Sun:  more...
From Kalyan
SAP CRM Training Online ...e are Providing the best Online technical training in SAP CRM 7. 0. Attend the free demo and experience the quality of training and the content. The Focus is more towards the WebUI, BOL Programming and the Core CRM Abap along with the basic Functional concepts. Please do contact Mr. Kalyan Kumar for the further details. at:- +91-8019197745. Or can reach him at:-  more...
From SAP Online Training
SAP Online Training ... PROJECTS TRAINING with on-job support SAP Modules: CRM a Customer Relationship Management SD - Sales & Distribution, ABAP a Advanced Business Application Programming BW & BI a Business Intelligence with BI-BO Integration SAP MM a Materials Management SAP FI/ CO a Financial Accounting & Controlling SAP HCM a Human Capital Management SAP Real Time Project Based Training  more...
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