Online CRM eLearning - Training Resources

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Customer Relationship Management CRM -Part 2 DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile.  more...

Introduction to Customer Relationship Management-Part 1 ...ars and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years  more...

Advanced Customer Relationship Management -Part 2 ...CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your  more...

SAP Sales & Distribution This course teaches the most common end user functions in SAP's Sales & Distribution (SD) module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about customers and business partners - learn how to work with quotations and sales orders - create deliveries and billing documents - run basic sales reports Release:  more...

The Contact Center and the Technical Support Agent ...ble resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus  more...

Customer Relationship Management - Fundamentals of CRM ...CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success  more...

Customer Relationship Management - Implementing CRM Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM.  more...

Supply Chain Management Using Models This course provides the learner with an understanding of efficiency and cost savings strategies, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.  more...

Customer Relationship Management Series The Customer Relationship Management Series includes the following courses: Customer Relationship Management: Fundamentals of CRM Customer Relationship Management: Implementing CRM Customer Relationship Management: eCRM To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Customer Relationship Management CRM ...CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. Learn To: o CRM and the SAP CRM System. o Customer Relationship  more...

mySAP CRM 3 0 Overview ...CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example Scenarios from  more...

Customer Relationship Mgt Fundamentals of CRM ...CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success  more...

Customer Relationship Mgt Implementing CRM ...CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on customers. Identify the  more...

Customer Relationship Mgt eCRM ...CRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. Learn To Identify the features of eCRM. Identify ways to overcome the disadvantages of  more...

SAP R 3 Application Industry Solutions Case Study ...PO and BIW - Logistics Execution System - SAP SEM and SAP CRM - mySAP.com Unit 2: R/3 - A Case Study 1.5 - 2 hours o Enterprise Description: - Product Range - Manufacturing Processes o Organizational Structures: - Client and Company Code - Plant - Sales Organization and Division - Purchasing Organization and Storage Location - Assigning Organizational Units o Business Processes: -  more...

E-Business Part 7 Satisfying the Customer ...dentify the features of customer relationship management (CRM). a Identify the features of customer life cycle management. a Identify customer relationship trends. a Identify the features of selling-chain management. a Identify the goals of selling-chain management. a Identify the business drivers influencing selling-chain management. Audience The  more...

E-Business Technology Fund Part 1 Architecture Building Blocks ...To identify benefits of Customer Relationship Management (CRM). To identify the components of a Customer Relationship Management (CRM) Solution Map. To match application topologies with their uses. Audience Executives, managers, and technical leaders who need to start e-business projects, but who do not have a background in e-business.  more...