Online CRM eLearning

Customer-Focused Interaction Customer-Focused Interaction Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers expectations have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional  more...

SAP Customer Relationship Management CRM ...CRM) SAP The SAP CRM module provides an organization with the tools to obtain, retain, and grow profitable customer relationships. An organization can use this module to effectively plan and manage marketing, sales, and service campaigns as well as analyze related processes. SAP CRM supports the entire customer relationship cycle, beginning with customer contact, through to order  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Customer Relationship Management CRM -Part 2 DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile.  more...

Advanced Customer Relationship Management -Part 2 ...CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your  more...

Introduction to Customer Relationship Management-Part 1 ...ars and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years  more...

Strategic Decision Making The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,  more...

The Contact Center and the Technical Support Agent ...ble resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus  more...

Supply Chain Management Using Models This course provides the learner with an understanding of efficiency and cost savings strategies, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.  more...

Customer Relationship Management Series The Customer Relationship Management Series includes the following courses: Customer Relationship Management: Fundamentals of CRM Customer Relationship Management: Implementing CRM Customer Relationship Management: eCRM To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Customer Relationship Management CRM ...CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. Learn To: o CRM and the SAP CRM System. o Customer Relationship  more...

mySAP CRM 3 0 Overview ...CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example Scenarios from  more...

Customer Relationship Mgt Fundamentals of CRM ...CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success  more...

Customer Relationship Mgt Implementing CRM ...CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on customers. Identify the  more...

Customer Relationship Mgt eCRM ...CRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. Learn To Identify the features of eCRM. Identify ways to overcome the disadvantages of  more...

SAP R 3 Application Industry Solutions Case Study ...PO and BIW - Logistics Execution System - SAP SEM and SAP CRM - mySAP.com Unit 2: R/3 - A Case Study 1.5 - 2 hours o Enterprise Description: - Product Range - Manufacturing Processes o Organizational Structures: - Client and Company Code - Plant - Sales Organization and Division - Purchasing Organization and Storage Location - Assigning Organizational Units o Business Processes: -  more...

E-Business Part 7 Satisfying the Customer ...dentify the features of customer relationship management (CRM). a Identify the features of customer life cycle management. a Identify customer relationship trends. a Identify the features of selling-chain management. a Identify the goals of selling-chain management. a Identify the business drivers influencing selling-chain management. Audience The  more...

E-Business Technology Fund Part 1 Architecture Building Blocks ...To identify benefits of Customer Relationship Management (CRM). To identify the components of a Customer Relationship Management (CRM) Solution Map. To match application topologies with their uses. Audience Executives, managers, and technical leaders who need to start e-business projects, but who do not have a background in e-business.  more...

Customer Relationship Management - Fundamentals of CRM ...CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success  more...

Customer Relationship Management - Implementing CRM Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM.  more...

SAP SD101 - Sales & Distribution This course teaches the most common end user functions in SAP's Sales & Distribution (SD) module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about customers and business partners - learn how to work with quotations and sales orders - create deliveries and billing documents - run basic sales reports Release:  more...

Certification in Oracle Applications Technologies Hello, Greetings from iWare Logic !!! We are Oracle Approved Education Center which provide Trainings & Certifications in Oracle Applications in 11i & R12 Codes Exams IZ0-007 Introduction to 9i- SQL IZ0-147 Oracle 9i Program with PL/ SQL IZ0-031 Oracle 9i- Database Fundamentals -I IZ0-032 Oracle 9i- Database Fundamentals -II IZ0-033 Oracle 9i Database- Performance Tuning  more...