Online Crm Basics eLearning

Supply Chain Management Using Models This course provides the learner with an understanding of efficiency and cost savings strategies, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.  more...

Customer Relationship Management CRM ...er Relationship Management. o SAP CRM Architecture. o CRM Basics. o SAP CRM Applications. o Internet Sales. o Telesales (Customer Interaction Center). o Service Interaction Center. o Mobile Client in SAP CRM. o Marketing Planning & Campaign Management. Audience The audience for this course would include students who need to learn how to use SAP CRM Members of project teams  more...

mySAP CRM 3 0 Overview The course mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example  more...