Online Cross Selling eLearning
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From 123-CBT Computer Based Training
Cross-selling in a Customer Service Call
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient
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Cross-selling in a Customer Service Call
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient
more...
Professional Selling Over the Phone Closing a Sale
... rejection. Use techniques for cross selling to customers. Follow the process for gaining feedback from customers. Audience The target audience for this series is Inside and Outside Sales Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle.
more...
... rejection. Use techniques for cross selling to customers. Follow the process for gaining feedback from customers. Audience The target audience for this series is Inside and Outside Sales Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle.
more...
From Serebra Learning Corporation
Cross-selling in a Customer Service Call
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing
more...
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing
more...
Professional Selling Over the Phone: Closing a Sale
Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers addressing rejection resolving telesales objections and closing a sale. In addition the program offers the student guidelines for preparing to close sales with customers.
more...
Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers addressing rejection resolving telesales objections and closing a sale. In addition the program offers the student guidelines for preparing to close sales with customers.
more...
From Lovecchio Consulting
Customer Relationship Management CRM
To manage an orderly and effective contacts with the outside.
To achieve customer loyalty.
To understand and assess the dynamics of the abandonment to avoid them in future.
Today is very important to set up a strong CRM methodology as an input facilitator of every supply chain activity. Customer longlife loyalty allows stronger ROI on maketing expenses.
more...
To manage an orderly and effective contacts with the outside.
To achieve customer loyalty.
To understand and assess the dynamics of the abandonment to avoid them in future.
Today is very important to set up a strong CRM methodology as an input facilitator of every supply chain activity. Customer longlife loyalty allows stronger ROI on maketing expenses.
more...
From Service Strategies
Support Representative - Online
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
more...
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
more...
