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From Last Minute Training
UCCXA - Cisco Unified Contact Center Express Advanced
Build on the knowledge & scripting experience gained in the prerequisite UCCXD course by exploring more advanced techniques in scripting as well as the overall Customer Response Solution (CRS) functionality. Invoke behaviors that involve web-based apps..
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Unified Contact Center Express AdvancedUCCXA -arp
This course covers advanced techniques in scripting and overall CRS functionality. Students will implement such tasks as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product.
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IP Contact Center Enterprise and Unified IP IVR DeploymentIPCCE
This course is intended for personnel who will implement, configure, and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7. 0, Call Manager 4. 1 (or higher), and CRS 4. 0 (or higher).
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