Crucial Web-based Seminars

THE NLRB AND SOCIAL MEDIA - HOW TO AVOID VIOLATION OF THE NLRA EVEN IN NON-UNION WORKPLACES The National Labor Relations Board (NLRB) recently decided that disciplining employees for social media posts that constitute a concerted activitya violates the National Labor Relations Act. This is true even in non-unionized workplaces. The NLRB has also determined many clauses that in employera ™s social media policies violate the National Labor Relations Act. This webinar will provide  more...

Call Center Quality Assurance Certification - Live Online - September 5-7 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - June 6-8 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - March 7-9 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Portfolio Optimization for Global Drug Development - Webinar By GlobalCompliancePanel ...crucial for developing long-term company strategy. The goal is to meet strategic objectives selecting the "best" portfolio of internal and external drug development programs for funding and balance company resources including money, manpower and manufacturing capacity. Projects could be interdependent, have multiple development scenarios, and are subject to multiple business rules specific for  more...

Validating Radiation Sterilization for Medical Device Industries by gcp ...e principles and requirements of the related standards is crucial to proper compliance. In addition, understanding the requirements and integrating them early in the product design can lead to quicker time to market. This seminar will help RA/ QA staff understand the basic principles as well as the standards and regulations. This will be useful when reviewing validation plans, performing  more...

How to Conduct an Offensive Behavior Investigation by TrainHR This program will help you understand how to conduct discrimination and harassment investigations. Learn how to avoid the legal pitfalls of conducting discrimination investigations. Learn how flawed investigations can cause nightmares for employers. Understand when you need to call in a professional to conduct your investigation. Receive updates on the most recent cases on these issues and  more...

How to Conduct an Effective Initial Consultation - On-Demand Webinar Every successful client relationship starts with a Needs Analysis during the Initial Consultation. This Webinar gives you the core knowledge and skills to accurately assess and create relevant systems and solutions that truly enhance your clientsa ™ lives and environments and to create your customizable needs analysis forms. Certified Professional Organizer ® Debra Milne will teach you  more...