Online Csa eLearning Training

z/OS for Operators Curriculum ... Module 5 MVS ADDRESS SPACES The Virtual Storage Layout - CSA, Nucleus, etc Module 6 MVS STORAGE & CONTROL BLOCKS Bits and Bytes Absolute, Real and Virtual Addresses Storage Keys PSW's and UCB's MVS Controls & Processes Duration 3 - 4 hours Prerequisites Basic understanding of Data Processing concepts and successful completion of Datatrain s z/OS Architecture & Concepts Course, or similar more...

Professional Skills for Customer Service Agents ...CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. more...

Cross-selling in a Customer Service Call ...or in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies. To more...

Securing IP Telephony To outline the principles of IP telephony security and explain how to secure the operating system and Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...