Online Csr eLearning Training
 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discount pricing |
 online tutorial |
From Serebra Learning Corporation
Introducing Contact Centers Contact Center Essentials
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Introducing Contact Centers CSR Success Criteria
This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Preparing for Mutual Success Reduce CSR Stress
This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
From 123-CBT Computer Based Training
Office XP-New Features Curriculum
Course Overview This curriculum provides a general overview of new productivity and information handling tools. It concentrates on new features within Microsoft Word, Excel and PowerPoint, and Microsoft Office XP software. Additionally, there is an emphasis on database, e-mail, and Internet software. This curriculum consists of two Skill Builder courses: Course 74010 Microsoft Office XP - New
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Course Overview This curriculum provides a general overview of new productivity and information handling tools. It concentrates on new features within Microsoft Word, Excel and PowerPoint, and Microsoft Office XP software. Additionally, there is an emphasis on database, e-mail, and Internet software. This curriculum consists of two Skill Builder courses: Course 74010 Microsoft Office XP - New
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Office XP New Features Part 1 Overview Word Excel PowerPoint
...se may have job titles such as, Secretary, Clerk, Typist, CSR, Office Manager, Web Designer-Developer, System Administrator, Database Administrator. This course presents the learner with the first of two sets of new features available in the new Microsoft Office XP software. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation
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...se may have job titles such as, Secretary, Clerk, Typist, CSR, Office Manager, Web Designer-Developer, System Administrator, Database Administrator. This course presents the learner with the first of two sets of new features available in the new Microsoft Office XP software. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation
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Time Management Developing a Plan
...mployee's time management. First, you will meet with each CSR separately to determine her personality type and to discuss various time management principles. Then, you will meet with both Stacey and Carol to review the process for completing a time audit. Unit 2: Identifying Goals and Setting Priorities (0.5 - 1 hour) Identify guidelines for making a 'to do' list.
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...mployee's time management. First, you will meet with each CSR separately to determine her personality type and to discuss various time management principles. Then, you will meet with both Stacey and Carol to review the process for completing a time audit. Unit 2: Identifying Goals and Setting Priorities (0.5 - 1 hour) Identify guidelines for making a 'to do' list.
more...
