Online Css eLearning Training

Beginning Webmastering Techniques with site design management focus Moderately Technical--HTML, DOM, CSS, UI design/layout database issues.  more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...

Effective Communication Skills ...effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing  more...

Managing Conflict Stress and Time ...ost important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also  more...

Customer Support Specialist Simulation You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry,  more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...

Managing the Quality of the Customer Support Service Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...

Management Tools and Metrics ...ch time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual customers and participating in the  more...

The Customer Support Specialist CSS ...d customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks  more...

The Support Center Service This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification  more...

Establishing Team and Customer Relationships This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a  more...

Web Graphics Concepts This WestNet e-Learning module introduces several Web design concepts. We will also look at the Americans with Disabilities Act (ADA) and how it affects Web design.  more...

Programming with XHTML 1 1 CSS Metadata RDF Namespaces ...ourse covers basic concepts about cascading style sheets (CSS). The course describes various types of CSS used to format Extensible Hypertext Markup Language (XHTML) elements. The course also provides guidelines to create CSS and handle different types of browsers. Finally, the course covers the key concepts related to metadata, Resource Description Framework (RDF), and namespaces. The intended  more...

Dynamic HTML Since the early nineties, HTML has been widely used for developing web pages. HTML has evolved to meet the demand for attractive web pages. However, these pages are static and do not change after downloading. Any interactivity involves repeated communication with the web server which increases download time. Dynamic HTML (DHTML) overcomes this problem by providing your web page this interactivity  more...

HTML 4 and Cascading Style Sheets HTML and CSS WBT is designed to acquaint users with the features of HTML 4 and enable them to apply styles to Web pages. This course helps the users understand various page layout properties that can be applied to the Web pages using style sheets. End users who want to familiarize themselves with the features of HTML 4 and apply styles to Web pages.  more...

XML Basic Concepts and Techniques The XML: Basic Concepts and Techniques course is the first course in the XML curriculum. This course is meant for Web programmers who want to use Extensible Markup Language (XML) to transport and exchange data over the Internet. The course explains how users can apply XML to their advantage. It also describes the procedures for creating well-formed XML documents and Document Type Definitions  more...

Working with Cascading Style Sheets in Dreamweaver 8 To create and use Cascading Style Sheets in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification  more...

Using Advanced Dreamweaver MX Tools To describe the functions and features of the advanced Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily  more...

ASP NET User Interface Considerations To describe how to create and use dynamic controls, implement styling, and use data binding Web developers who are familiar with the fundamentals of Microsoft ASP.NET and who wish to broaden their ASP.NET programming abilities, especially those pursuing MCAD or MCSD .NET certification  more...

Styling Web Applications To familiarize the learner with style sheets and explain how to style a Web Form Web developers with basic experience using previous versions of Active Server Pages or similar technology, who wish to start working with Microsoft ASP.NET  more...

XML Stylesheets XML Stylesheets is the technology which displays XML Documents. Since XML does not define specific display properties; XSL (Extensible Style Language) is the mechanism generally used for displaying. XML Stylesheets focuses on XSL, a complex and powerful styling language. There are 2 lessons in this course; the first lesson is a general understanding of CSS (Cascading Style Sheets) folowed by a  more...

XML Programming Part 1: Components and Style Sheets This first course in the series will teach learners why XML is useful for developing Web and enterprise applications and the basics about how to write XML well-formed documents. It will cover the history of XML the features and benefits of XML writing XML documents and using style sheets including Cascading Style Sheets (CSS) and the Extensible Style Language (XSL). This course will provide the  more...

HTML 4.01 Part 2: Advanced Topics This is the second course in a two part series that teaches advanced topics in HTML 4.01. The course covers enhancing web pages introduces interactivity in web pages and DHTML and CSS.  more...

XHTML Programming Part 1: Fundamentals This is the first course in a two part series that presents learners with the basic concepts and skills in XHTML 1.1 (Extensible Hypertext Markup Language). The course covers markup languages Web fundamentals and basic document structure. It also covers working with text adding hyperlinks and embedding objects. It teaches how to add images and multimedia elements. Finally it covers the use of  more...

Building XML-Based Web Applications Part 1: XML Introduction and Technologies This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces  more...

Building XML-Based Web Applications Part 3: XSL and Data Islands ...yling within XML concentrating on XSL. The evolution from CSS to XSL is covered in detail. XSL transformation mechanisms are dealt with along with linking technologies XML filtering and sorting language constructs and creating new XML elements and a coverage of XSLT. The course then covers treatment of Data Islands. The basic elements of data access and the Web are covered in addition to the  more...

Introduction to Cascading Style Sheets (CSS) ...CSS Continuing on with the foundation built in WWW102-Basic HTML we will continue on with the subject of Cascading Style Sheets (CSS). Upon completion of the course the student should know: How to link to external style sheets How to create embedded stylesheets How to use inline style sheets What are CSS selectors Understand classes and pseudo-classes  more...

Creating a Web Presence WWW101 - Creating a Web Presence In this course we will briefly go over some of the topics to consider in creating a web presence. Most of the material mentioned in this course is covered in other courses on LearningMeasure.com. This course is intended to be an overview of the topic. The topics covered are: Getting a Domain Name - Important for people to find your material on  more...

WWW104 - Intermediate HTML An intermediate level course on HTML. This is the third in a series of courses on web development.  more...