Online Cti Overview eLearning
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From 123-CBT Computer Based Training
CCNT Computer-Telephony Integration Essentials v6 0
...rning Time:
3 hours
Objectives:
Unit 1: CTI Overview (1.5 hours)
Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system.
Identify characteristics of call routing.
Identify features of interactive voice processing.
Sort features of Interactive Voice Response (IVR) and text-to-speech.
Identify features of fax systems.
more...
CCNT Computer-Telephony Integration Essentials v6 0
...rning Time:
3 hours
Objectives:
Unit 1: CTI Overview (1.5 hours)
Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system.
Identify characteristics of call routing.
Identify features of interactive voice processing.
Sort features of Interactive Voice Response (IVR) and text-to-speech.
Identify features of fax systems.
more...
From Serebra Learning Corporation
Computer Telephony Integration
This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
more...
This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
more...
