Online Ctq eLearning
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From 123-CBT Computer Based Training
Using Voice of the Customer in Six Sigma
...tes how tools such as Kano analysis, critical-to-quality (CTQ) analysis, and quality function deployment (QFD) are used to translate customer data into critical customer requirements and measurable, actionable goals for the Six Sigma team. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation.
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Using Voice of the Customer in Six Sigma
...tes how tools such as Kano analysis, critical-to-quality (CTQ) analysis, and quality function deployment (QFD) are used to translate customer data into critical customer requirements and measurable, actionable goals for the Six Sigma team. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation.
more...
Processes and Customer Analysis in Six Sigma Projects
Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB)
A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers
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Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB)
A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers
more...
Customer Driven Process Improvement From Customer Needs to Process Requirements
Customer Driven Process Improvement: From Customer Needs to Process Requirements
Analyzing and understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the
more...
Customer Driven Process Improvement: From Customer Needs to Process Requirements
Analyzing and understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the
more...
Advanced Six Sigma The Define Phase of DMAIC
...ustomer's needs and wants Specifying Critical to Quality (CTQ) characteristics.
Learn To:
Use DMAIC to resolve problems.
Finding & Engaging the Six Sigma Champion within a Company.
Setting project expectations regarding duration, time involved, and results to expect.
Establish Kano model as a key tool for customer satisfaction.
Specify and agree on the customer's
more...
...ustomer's needs and wants Specifying Critical to Quality (CTQ) characteristics.
Learn To:
Use DMAIC to resolve problems.
Finding & Engaging the Six Sigma Champion within a Company.
Setting project expectations regarding duration, time involved, and results to expect.
Establish Kano model as a key tool for customer satisfaction.
Specify and agree on the customer's
more...
From Serebra Learning Corporation
Overview of Business Process Management
In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining
more...
In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining
more...
Advanced Six Sigma - The Define Phase of DMAIC
Six Sigma is a focused concerted effort to achieve a zero-defect quality level. Using Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer
more...
Six Sigma is a focused concerted effort to achieve a zero-defect quality level. Using Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer
more...
