Instructor Led Cultural Training in United States

Certified ScrumMaster CSM Course ScrumMaster Certification: Increase productivity, improve quality, & adapt to change better. Scrum is the fastest growing Agile project management methodology and this course provides the Scrum framework, how to apply Scrum to your projects, and how to navigate the cultural change necessary to implement Scrum. To learn more about Scrum and the ScrumMaster Certification, please see our FAQ  more...

Managing Diversity ...culturally diverse staff or serve a diverse customer base. Adopt greater flexibility in communicating with members of different cultures to get the results you want. Learn to recognize and avoid potential cross-cultural conflict situations and areas for miscommunication. Identify, define and analyze workplace problems that arise from cross-cultural miscommunication and develop techniques to  more...

Cultural Competency Training for Healthcare Professionals ...healthcare customs and beliefs across cultures. Learn how cultural identity impacts expectations and behaviors related to client services for both patient and healthcare provider. See how bias and cultural filters impact service, and identify typical barriers to effective healthcare delivery due to cultural orientation. Participants will identify, define and analyze workplace problems that  more...

Leading Through Change ...n any organization, whether dealing with technological or cultural change, the percentage of people in the "no" category who are outwardly defiant ranges from 20% - 30%. Participants learn to: - Define what change looks like and feels like - Identify different reactions to change and evaluate how the change will affect people in your organization - Recognize change resistance and explore  more...

GENERATIONS IN THE WORKPLACE In a recent survey, one-third of workers reported they had been offended by someone of a different generation at work. At least 33% of those in your office have been insulted, hurt or upset by a remark, a joke, an outfit or an attitude. For the first time in history, 4 generations -Traditionalists, Baby Boomers, Generation X, and Millennials - have presented new challenges for managers and  more...

Examining Individual and Cultural Bias ...ilds on previous training and explores how we can achieve cultural competence. To do this requires us to engage in a different level of discussion that moves beyond awareness to the application of skills and alignment of leadership practices that foster inclusiveness and provide a framework to lead diverse individuals and teams. The participants will take part in the Implicit Association Test  more...

CULTURAL DIVERSITY SKILLS TRAINING ...cultural diversity activities that can help build cultural diversity in the workplace and with clients. This cultural competence skills workshop is critical for managing cultural diversity and enables your organization and your leaders to meet the high-performance demands of an increasingly global economy. The most popular programs are American cultural values, Chinese cultural values and the  more...

Accent Reduction Basics ...many different countries interact daily in the workplace. Cultural differences contribute to the strength and versatility of a company, but second language accent interference may cause frustration, embarrassment and reduced productivity. Although habitual speech patterns appear to be ingrained, they can in fact be successfully altered with training and dedicated practice. * Do people  more...

Womens Retreat in Costa Rica October 8-15, 2011 Have you been thinking about visiting Costa Rica? Would an all-inclusive trip, with the opportunity to learn new life skills, practice speaking Spanish, explore the culture of North Central Costa Rica, and the intimacy of a homestay rather than hotel, be of interest to you? a Learn new life skills and bond with a small group of women (maximum 8) a Sharpen your Spanish skills at home and  more...

Awakening the Gifts Within - An Introduction to the Five Strategie of The Virtues Project ...e, school and in the community; those who want to promote cultural understanding and tolerance, improve leadership skills and foster a safe and caring community! Individuals, parents, educators, youth leaders, mentors, foster parents, caregivers, childcare providers, mental health and social service providers, HR & PR staff, correctional and law enforecement officers, workforce development,  more...

Diversity & Cultural Competency This workshop will explore individually constructed and societal imposed cultural lenses. Throughout a self-awareness exercise and group discussions, participants will develop an understanding of how our own bias and fears affect our perceptions and interactions with others. Who should attend: Individuals of all ages and from a variety of fields who are concerned about diversity issues, want to  more...

Workplace Diversity Employees learn to value and respect the variety of perspectives all people bring to the workplace. Workplace respect is not only a topic relevant to the prevention of hostile workplaces, workplace respect is a great segue to diversity training. This training covers a broad range of workforce issues related to respect; offensive language, stereotyping, gossip, gender issues, generation gaps, etc.  more...

Appreciative Inquiry Leveraging Strengths for Transformative Lasting Change Feb 6-9, 2012 ...s the whole system to maximize the positive potential for cultural change, strategic planning, leadership development, joint ventures and alliances, team building, community development and dramatic whole system change. This 3. 5-day workshop gives participants an opportunity to discover how and why Appreciative Inquiry (AI) transforms organizations through live simulations, case studies and  more...

Mastering Cross-Cultural Communication Nov 30, 2011 ...lleagues, employees, employers, vendors, and others whose cultural background is different from their own. Success in communication, interaction and influence depends on having insight and understanding of differences in values, assumptions, expectations, and behavioral styles. Participants will study various models for understanding behavior within a cultural context and learn to interact  more...

How to Have Difficult Conversations Aug 14 2012 ... and a wrong,a we will discuss gender differences and cultural differences in conversations and how these impact interactions in the workplace. We will learn how to leverage these new understandings into awareness and discuss the ideas suggested by experts to lead the conversation in your organization, creating broad alignment, buy-in, maximizing synergy, and ensuring commitment to the best  more...

Suicide Prevention Intervention and Postvention ...rest in providing this CE program. This program respects cultural, individual and role differences, including those based on age, gender, gender identity, race, ethnicity, culture, national origin, religion, sexual orientation, disability, language, and socioeconomic status. ________________________________________Continuing Education Information: Two-Day Course 14 Contact Hour; 1. 4 General  more...

Technology and Critical Business Skills Training VKG Associates, Inc.'s Critical Business Skills training programs include: - Courtesy in the Government - Listening Skills - Proofreading and Editing - Better Office Skills and Services - Basic Filing - Women and Self-Esteem - Organizing Your Workspace - Office Automation - Grammar Review - Performance Appraisal - Curriculum Development - Character Education - Assertiveness  more...

Occupational Spanish for Library Personnel Part I and II 2003 ...y PowerPoint presentations, exercises and activities, and cultural discoveries. This training is designed for library personnel with little or no prior knowledge of Spanish, focusing on vocabulary, colloquial terms used in the library environment, and a conversational approach. Participants will also learn behaviors and values of Spanish-speaking patrons, which help them interact with and  more...

Theres No Such Thing as Difficult People ...ion can exacerbate common communication barriers, such as cultural, language, gender and interpersonal differences. As a result, the work experience is often perceived as dealing with difficult people, leaving one feeling stressed, drained and burned out. The key to resolving communication difficulties is to take charge of reactions. This trainng teaches hands-on strategies to contain emotional  more...

Interpersonal Conflict A Positive Opportunity for Change and Improved Relationships Many people experience interpersonal conflict as a negative dynamic. Yet conflicts are defined as situations where individuals have competing or opposing needs and interests. In varying degrees, each of us experiences situations of conflict throughout the day. It is not conflict that produces a negative experience, but rather the behaviors that we use to resolve conflict. In the United States  more...

Group Decision-Making * Bring others together to make rational decisions as a team. * Bring others together to set the strategy, and work as a team to achieve it. * Bring others together to learn from a shared experience. * Align the short-term objectives of your organization with its long-term interests. * Build, maintain, and lead multi-disciplinary teams with members of diverse cultural backgrounds. * Design  more...

Customer Service ...k of customer service learning situations Understanding cultural differences in customer service Identify onea ™s own personality style and the personality styles of customers Choose vocabulary that is calming and persuasive even when the message is unpleasant Improve vocal quality to increase credibility and perceived authority over the telephone Training Methods Role  more...

Cross Cultural Communication Skills ...Cultural Communication Skills Training By The Koenig Group Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be a minefield. In the international and multi-cultural business community, there is ample opportunity for misunderstandings and poor communication. Both will have negative effects on people and businesses.  more...

Building Cultural Intelligence One of the most frequently cited reasons for failure in mergers and outsourcing engagements is culture. Often, organizations underestimate the power of culture to influence decision making, problem solving, and collaboration. To build partnerships and relationships, we need to improve our cultural intelligence: our capability to move fluidly and work successfully with different countries and  more...

Communicating Across Cultures Increasingly, businesses around the world have become more interconnected, and companies have to think more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared for doing business abroad, lacking the knowledge and sensitivity to adjust their business behavior to different cultural contexts. This course will provide you with strategies to  more...

Writing for a Global Audience You are a content developer with a project to localize content into other languages. You have already written the text, or you are planning to write it, and you want to have the content localized as cost effectively as possible. You need to identify and eliminate cultural language patterns from your source content, so that you can effectively and efficiently localize the content. In this course,  more...

Cultural Competency ... this course participants will identify the components of cultural competencies in the workplace. They will work together to create a cultural competency profile including personal goals to empower individuals to practice acceptance within their environment. Participants will leave this course with more understanding of others cultures and traditions, while also learning positive techniques to  more...

Communication Training ... day) 2. Dealing with Difficult People (1 day) 3. Cross-Cultural Business Communication (1 day) - Onsite training only 4. Effective Presentations (1 day) - Onsite training only 5. Negotiation for Results (1 day) Effective Business Communication ($295 2 AMC Movie Tickets ) http://www.trainingconnection.com or call 312.698.4475 Learning to communicate more effectively is so  more...

Business Etiquette Business Etiquette Training - Chicago Business Etiquette Training Courses 1. Business Etiquette (1 day) 2. E-mail Etiquette (1 day) - Onsite training only Business Etiquette ($295 plus 2 AMC Movie Tickets) http://www.trainingconnection.com or call 312.698.4475 To survive and thrive in today's ever-changing, global economy, good business etiquette is a vital,  more...

Strengthening Effectiveness Across Organizational Boundaries ... on our colleagues across department, organizational, and cultural boundaries in order to get things done. The challenge of coming together to get things done is considerable. People have different agendas, action items, responsibilities, and assumptions. Yet, to be successful, we must develop productive relationships and successfully manage differences. In this workshop, we learn about what it  more...

Cross-Cultural Communication Skills Course ...Cultural Communication Skills Training, Cultural Awareness Training, Communicating Across Cultures, Intercultural Communication, Intercultural Communication Skills Training, Effective Cross-Cultural Communication Skills Training, Cultural Savvy Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day,  more...

Executive Cross-Cultural Communication Skills Course ...Cultural Communication Skills Training, Cultural Awareness Training, Communicating Across Cultures, Intercultural Communication, Intercultural Communication Skills Training, Effective Cross-Cultural Communication Skills Training, Cultural Savvy Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day,  more...

Cultural Briefings Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

United States Cultural Briefings Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Customer Service Certificate Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment. This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career  more...

Customer Service for Technical Support Professionals Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective  more...